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Hi! I have account in 1xbet, as a result of the winnings the amount on the account was … thousand dollar. In February, my account was ask documents verification , I fulfill all the requirements of the security service of 1xbet, for all the proceedings in my account, I was provided with the following documents:
1. Photo of the passport's home page
2. Screenshots from the perfect method transaction Wich see despots money clearly
3. Screenshot mobile operator agreement Sim Card Which see number and name
App
4. Screenshots from the deposits and withdrawal 1xbet master agents.
5;;. Screenshout type of gaming slots I play when I was won money.
1xbet there is point such as 2.31 in which it is clearly stated that the terms of the proceedings on the account can’t exceed two months, in my case it was almost 5 months, that is, 1xbet themselves broke their rule.
I did not receive from 1xbet any answer about completion of the investigation, about full list of documents they ignore me and one answer comes to all my letters:
Claimed loss: Over 50.000
Desired outcome: Over 100.000
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But not respond security team department so I need to tell instructions can I do to proof account belongs to me
You've clearly provided all the required documents, including your passport, transaction screenshots, and mobile operator agreement, yet the process has taken almost five months instead of the stipulated two months. This is a clear violation of their own terms.
It's unacceptable that 1xBet has not responded adequately to your inquiries and continues to ignore your requests for information about the completion of the investigation and the full list of required documents.