1xBet review: Unjust account block and lack of response

I am writing to express my deep concern and frustration regarding the recent block on my account with the ID [protected]. I have been a loyal customer, and I am perplexed by the sudden and unexplained restriction on my account.

Three weeks ago, I received a call from a member of your team. Unfortunately, the conversation was unclear, and the representative was rude, not allowing me the chance to understand or address the issue before abruptly ending the call. I believe there might have been a misunderstanding during the conversation, as I received a vague threat of blocking my account.

Moreover, I have been trying to clarify the situation and resolve the matter through the provided contact email ([protected]@1xbet-team.com) for the past three weeks, but regrettably, I have not received any response. This lack of communication is causing significant distress and financial uncertainty on my part.

I understand that you may have protocols in place, but the situation is exacerbated by the fact that someone else, using my phone, made a false statement about losing money and threatening self-harm during a call to your support. This was not me, and I have a positive balance of approximately 5000CAD, which was approved for withdrawal.

I am seeking urgent assistance to investigate and rectify this matter promptly. The prolonged lack of communication is affecting my confidence in the platform, and I request your immediate attention to resolve this issue. I believe in a fair and transparent resolution and hope we can reach a swift resolution.

Please provide clarification on the status of my account and the steps needed to unlock it. I am open to any necessary verification processes to prove my identity and good standing.

Thank you for your prompt attention to this matter. I look forward to a swift resolution and a continued positive experience with 1xBet.