7-Eleven
Reviews and Complaints

I was involved in a hit and run and made a complaint as police even can not get CCTV footage from the store. I'm sick of how you treat people, I will go to media my Aussie husband and I will both go to media.I'm from Dallas your stores HQ. Your company is trash! I hope you get closed down.I have police report and my car is damaged and your sorry CEO can't even contact me who I wrote. You deserve the had press you will recieve

I have been eating nachos form 7-11 since I was back in middle school, I'm 38 now. I just went in to my local place, and this new cheese is terrible. This will be the first batch of nachos from your store I won't finish. Swapping out the cheese was a bad call. I will not be returning to 7-11 with other gas stations closer to me. I would travel out of my way for these nachos, this will no longer be the case.

7-11 was my go to because of the nachos aka the cheese... NOW I HAVE NO NACHOS TO EAT BC THE NEW CHEESE IS GROSS :( now it's all gross and tastes .. not good. the old cheese was spicy and had me wanting more. now i'm disappointed. nachos were my comfort food and i was bffs with the 7-11 employees down my street because they saw me every other day for nachos. life was good. i'm heartbroken, truly :(

I told the gas operator to removed the French Language only! This is Toronto Ontario. English Only! They display in French languages not accepted! See photos.

This Ontario English only not only French. It's like you sounds like anti English! Not accepted! Behave yourself!

Email me at [protected]@gmail.com urgent or we the Ontarian are very angry!

I am a regular at the 7 Eleven, in my neighborhood. Which is located at 601 Fayette st in Conshohocken. I came to the store tonight around 6:30 pm to buy a lottery ticket. I continuously waited to be served, while other customers were being served, even though I got there first. Walter the Manager there told me that the older lady clerk would help me. Him being a Manager he should know how to perform all duties. I believe her name is Carol, she came and started just out guests and totally ignored me. I finally said can I please buy a lottery ticket. She replied so rudely that I wasn't important and yelled out very loudly. . I immediately asked to speak to the Manager. Walt replied I am. I was so floored and embarrassed in front of the other customers in the store. I have worked in the service industry my entire life. I have never been treated like this before. I looked at Walter and said that you are going to let her talk to me like that. He stood there clueless without a care in the world. This is such a poor lack of leadership. I still can't believe I was treated like that. Just some constructive feedback. All your guests are important, regardless of purchase. I am a regular at that store at least 5 times a week. I just walked out the store.

I had been eating 7-11 Nacho cheese for almost 20 years. At least once a week if not more it was my favourite treat. I had actually noticed the change in formula for a few years now, but just found this complaint board. I understand things evolve but honestly, this cheese tastes like vomit. I will not buy it anymore. Please bring the old cheese back!

The nacho cheese has been the only reason I go to 7 11 for over 30 years. There has apparently been a change and the new sauce is disgusting. I have traveled to several locations and believe it to be official that they have replaced the only thing they did especially well with vomit in a bag. I would trade higher gas prices to specifically go there. This is very very disappointing.

Below is exactly what I submitted on their website for submitting customer feedback & "guest experience" because as per 7-11, "we can only improve by listening to our guests" and "a 7-11 representative will contact you in a timely manner. An absolute joke! Three different"cases"were created; I submitted my complaint 3 times due to a lack & avoidance of a response on 7-11's part.

First and foremost, I would like to request a reply from head office or someone in a higher-up position than the store manager as it was the store manager who I had this horrible incident with. Also, this is not the first time 7-11 employees have disrespected customers & customers' right of privacy to personal information. 7-11 needs to improve their communication to all their employees regarding asking the customer's permission to scan id/driver's license. Yesterday, on the afternoon of sept 4, 2019 at the sage meadows location (2971 136 ave nw), the employee, who stated she was the store manager, lacked the communication & conflict resolution skills, leadership & professionalism of an manager and has demonstrated that any reply I receive from her is useless to me or can remedy this situation. She portrayed an arrogant & defensive persona during the interaction; she had scanned my driver's license without ask for my permission when purchasing cigarettes. I then told her it was not right for her to do so, and then I suggested to her, as the store manager that moving forward, if she could inform the rest of her staff to ask the customer for consent to scan the driver's license first. She continued to be defensive & argumentative 1. Stating that she had every right to scan without asking, 2. Told me not to get angry even though it was her who was raising her voice to me with other customers & employees around.in addition, not once did she admit her mistake, nor did she agree to inform the rest of her staff to ask customers for consent to scan ids for future transactions. This is not the characteristics of a store manager. I have been a loyal customer of this location since it opened this past year & I have never experienced a nasty encounter with the staff, until dealing with this beligerent"manager"- donna domingo
Case #1 cs00067256 julio galan replies asking what location this happened at; never got another reply
Case #2 cs000118 never received a reply at all
Case #3 cs0001125
A) e-mail reply received from rubidia bermudez asking what happened
B) e-mail reply received 16 mins later stating I have not replied yet
C) e-mail reply received stating"case" is now closed

The guard whos last name is manuel was very unprofessional and provocative. I loaded my paymaya account and it failed with confirmation tru text message. The staff at 7 11 told me I have to wait for 24 hours so I ask for a manager since I already receive a confirmation message tgat it failed ao there is no point of wait8ng for 24 hours. The guard then approached me instead and told me I have to wait and he hold his gun like his ready to pull it and shot me. I still insisted to talk to a manager and asked for my reciept back so I can take picture of it. The guard was very provocative and told me I cant get it until he say so then he laught together with the staff and shuts the door on me. He later gave me the receipt and gave me a very provocative stare. I hope this is taken care of as soon as possible. He is abusing his authority to carry a gun. If not I will go to the media like tulfo or the authorities. He shouldnt be allowed to be a guard and carry a gun if hes behaviour is like that.

It's 711 3 day sale. The crew didnt allow me to redeem as many as i can, i have a barcodes ready to scan. I am very disappointed. The item that i was about to redeem is just pepsi 600ml and they allow me just once pc. It's already 11:30 pm so i just have 30 mins left to avail the sale and to think it's very late at night and i go to 711 to avail the promo coz i already redeemed items. So ending is i go home very disappoint. The crew is not approachable and i know its not right that she didnt let me avail the promo. I am a loyal customer of 711 i always buy diapers, wipes, appliances, etc. So i have lots of points and then it was all wasted because of that one crew. I need action on this. Store ID : 2107 - Southkey Name of the Crew: Mary Jane Pardo. Please take action on this. Its my privilege to use and consume the points that i gain everytime i buy something at your store.

This is the closest 7-11 to my house in Hurst, TX where I buy food, drinks, and cigarettes pretty much everyday. This cashier by the name of "Larry" has overcharged me one other time and it wasn't a problem. This time he was rude and actually threw a quarter at me after asking me how much do I think he owes me. Instead of appologizing to me he pulls out the $1.40 out of his pocket and keeps the receipt and says he's sorry for any inconvenience. I don't even know how to react to that.