ABSA Bank
Reviews and Complaints

I have been an absa client for as long as I can remember, I have had so many issues I cannot even keep up anymore. I have considered moving my accounts to another bank as this incident was the final straw. I recently travelled abroad informing absa of my intentions, my card was given at the rental car company which they nicely processed payments on my account without my knowledge, even upon my return the rental company continued putting amounts through. I informed absa fraud of what was going on, I had my card stopped and I received a message to say that my card had been refunded. I continued using my card and paying in like I normally do, only to find that my card declined. I once again contacted fraud they couldnt help me as my card had been handed over for debt collection. I could not believe what I was hearing. I contacted debt collection only to find that the rental car company had banked the amount on the 13th April, the lady who tried to assist could not provide me with the proper information. I then tried calling fraud over and over again but with no luck.
I need answers and need them immediately I am still trying to understand what is going on.

Good day

i started banking with absa because i was convinced of the service that i will receive is the best service.

Now i am not so sure of that anymore.

I went to the absa in baywest on 27 april 2018 to open an savings account
for my daughter.

The guy i spoke to said he cant help me even though i am a customer of absa. I need a clothes account to prove address after i showed my doctors bill and statement with address and still refused to help.

I feel that i am not getting the service i deserve from absa as my adress is allready on the system and still tells me also that a doctors account is not vallid.

I will be closing my account very soon and be moving over to a different bank.

Thank you
eugene hall

I applied for a personal loan electronically and was asked if I would be interested in a added life cover quote on the application to which I affirmed. The loan was granted and the money transferred to my account. The first loan instalment went off and consisted of only the loan premium. After a few months I noticed the premium to be much higher than the first premium. When I enquired about the reason for this I was told that there was life cover automatically added. This was done without any communication from ABSA.
My details: BM Zaaiman
[protected]
Account number: [protected]

1. My Mobile/Online Banking services cancelled without me knowing why?
This is the 2nd time. 2 months ago, it was reactivated telephonically in 5 mins.2. Now I spent 6 phone calls... from Internet Banking to Fraud to be put on hold.
At one point, my hold time was 20 mins.
3. When someone from Fraud eventually came after 5 mins after his call was answered, he put me on hold again.
4. This is ridiculous service from absa. I just need to buy airtime online?
5. All I need is my Mobile/Internet Service activated.
6. To top it off, I used to qualify for an atm loan on my savings account. I change my salary deposit account to my cheque account and suddenly this atm loan is no longer available to me? Its one account, or techincally 2 - but they are linked. Its one bank - it's absa! You should have records that I still get a salary and its still gets deposited into an absa account!
7. I am forced to compare your services and everything else to the likes of fnb and capitec... Who are much more accomodating and service orientated to the personal client. — I need this sorted or I will change accounts today and hold absa liable for all my calls that I cannot make necesarry for my work.

Geyser broken down still under warranty from last replaced. Claim was submitted 19 April 2018 and not yet repaired on 25 April 2018 at 15:16 and it seems that it is not going to happen.
Claim no :3438217
Person spoke to : Annetjie ext no 9010703

She said that she hasn't received any response from plumbers.

Thanks
E Bezuidenhout

I'm trying to make one deposit, but is not letting me! I'm trying for the whole day, I've called the bank, they said to me that it will be fixed in the next 30 min. 3 hours passed and nothing happened!
what is the issue?
is telling me: has not been authenticated by your card Issuer due to a system error.
Please contact Absa 3D Secure Call Center - [protected]

Your purchase will automatically proceed in one moment, or click Continue to proceed now.

I've done everything but still nothing changed

Hi my name is Alex Tsanwani from Polokwane been with absa since I think +-10 years & 4 that I expect some sorts of loyalty
I was told my application is provisionally approved until they said my wife's statement what what...resulting in declining it.
But I don't care about that, you guys are in a business & I make about 45 grand monthly so am done with absa
Am going to withdraw my money & use other bank
For me it was not fare I don't know what you look at when reviewing this things but my point is am your customer why treat me like I bank somewhere?
I know my leaving won't make any difference but will satisfy me.
It doesn't make sense at all but since I know I make enough not to beg you people am just gonna swallow my pride & move right along
What am I suppose to do with my money?

the 21 April at 21:27 a amount of R1285.44 was deducted from my savings accound by an pnline company. I went to Absa Alberton and there they blocked my card and issued a new card. The gentleman explain to me that the online company tried since March to deducted money.

On the 24 April @ 21:27 another deduction went down R1295. After the gentleman at the bank told me that the online company will not be able to deduct money again.

I e-maild the dispute department on the 24 April during the day. Have not heard anything from them.

I need the money reversed because I take care of my 78 year old mother. I need to pay her rent and buy her food.

Please help

Regards

Mrs. Fourie

I have been trying since the beginning of March 2018 to get complete two services with ABSA - refinance of my vehicle, and getting an email linked RVN. To date, despite several attempts in person, telephonically and by correspondence I have not achieved either.
I have been dealing with Annie Naidoo at the Richards Bay branch, and while she has been trying to help me, nothing has been accomplished. I have sent Loyiso at Vehicle Finance more emails than I can count and I hear nothing in response.

On 18th April myself and my sister (her husband passed on 13th April) visit the Absa Woodlands branch to claim money on a funeral plan for his funeral. We explained our reason for visit at the info counter to a lady and she just referred us to the enquiry counter...we thought at least she will have some sympathy and take us to a private room to discuss. While waiting another guy came who manage the que...once he knew our reason at least he took us to a private room and was helpfull... unfortunately there was no benefionary on policy and we had to go to court to obtain a letter of authority and obtain a certain claim form from the same lady who didnt care about us. Once I have ask for the form she first finish with whatever she was doing and then gave the form...again no humanity in her...I felt soooo bad for my sisters sake! On the 21st after we went to court for the letter of authority my sister went back...hopefully to claim to money. Unfortunately to the same lady...she just told my sister that she already have her the claim form...it was just the way she said it...my sister of course very upset...funeral taking place the 23rd... just storm out of branch in tears...something need to happen to this lady bad bad bad

I did an international transfer to my SA ABSA account. ABSA keep on delaying. Phoning resulted in several transfers from "international transfers" to "incoming transfer" to"investigation". All this on several occasions at my international telephone costs. Eventualy "you call will be answered by first available agent" I had to hang up due to costs of phone call to me.

I have been assisting my friend in Israel with an issue she has been having with ABSA Bank. I live in Denmark but feel logistics are immaterial these days due to technology. I have worked in Customers Services for most of my life and feel certain that I would not have been able to continue to do so, had I been guilty of such a lack of helpfulness. I attach correspondence to support my complaint.

3/4 Nahal Dahlia Street
Modi'in
ISRAEL
02 April 2018
The Manager
ABSA Customer Services
ABSA MONEYMARKET
Account number : [protected]
I.D. [protected]
I would hereby like to lodge a complaint about the exceptionally poor customer service that I have recently been experiencing.
I was orginally contacted by yourselves with a request as to how you should proceed with regards to funds, in the abovementioned Moneymarket account.
I explained that I am now retired and resident in Israel and would greatly appreciate it if these funds could be transferred to my bank account in Israel. I was assured this could be done after my completing various documents and providing proof of I.D.
I have complied by providing all the details requested by various members of your staff and still, this issue remains unresolved.
I have made numerous costly telephone calls and been pushed around from one person to another and have had to repeat the situation "ad nauseum". On each occasion I was assured that this matter would be resolved swiftly and that I would be kept informed of the actions taken. Unfortunately, this has not happened leaving me exceptionally stressed and "out of pocket" due to costly and unnecessary telephone bills.
Should you require it, I can furnish you with the names of the staff with whom I have been dealing. I feel sure however, that your recorded telephone conversations, can provide you with this information. Technology worldwide is such that, all of these types of transactions can be done electronically and swiftly.
Should you require any further information I can be contacted at:
E-mail address: hilary bezeqint.net
Mobile tel: +[protected]
Previous address in South Africa:
8 Riverview
Corlett Gardens
Johannesburg
GAUTENG
I would greatly appreciate it if this matter could be resolved with a matter of urgency and look forward to an early response.

Thank you for your email.
I am not sure however, that any of the information you have given me is of any help and I will explain why and attach our letter of complaint.
There seems to be two issues here involving two different accounts.
Neither of these accounts were officially closed when Mrs Segal left South Africa to live in Israel almost 20 years ago.
Current Account: [protected]
Mrs Segal has been receiving monthly E Statements for the current account but has never been able to access them for various reasons. She was recently advised that this account was in debit and requested that this account be closed. Apparently, this has now been done but she received an E Statement as recently as 08 April 2018.
Moneymarket Account: [protected]
Mrs Segal was contacted by the Unit Trust Department on 08 March 2018, requesting instruction as how to proceed with the funds in this account.
Mrs Segal requested that the funds be transferred to her bank account in Israel and was assured that this would be no problem. She was requested to complete a Unit Trust Redemption form, provide photo proof of her identity with signatures and details of her account in Israel. All of this was done and returned on 11 March 2018.
Mrs Segal has been in telephone contact with several members of staff since then. She was advised by Flloyd Shwabete, that he would reinstate the current account to allow transfer of the funds into the current account. She has since been advised that he is not able to do so.
It is exceptionally confusing when one is given so much conflicting information, and no one is taking responsibility for the matter.
This matter has become exceedingly and unnecessarily confusing. Mrs Segal would appreciate clarification and a resolution to this matter. Perhaps there is someone who has authority and is willing to take ownership of this issue and advise us accordingly.
I really appreciate you taking the time to read this.
Kind regards
Lynette Lorje on behalf of Hilary Tessa Segal

I applied online for a business account and received a ref number for my application. A week later, I receive an sms telling me that my mobile banking is now active, even though I had received no email from Absa telling me whether my account is active or not. Four days later after receiving this sms, I got a call from one of their consultant, who told me I can go and collect my debit card at any Absa branch. I then asked her why was I not made aware, by sending me a welcome email with all the information I need, the account number and my private banker. She apologized and said she will note it down and will call me back once this is sorted. It has been 3 weeks now and still I have not heard from her. I tried to send several emails to follow up but no one bothered to contact me. Yesterday I then went to the bank (Southgate Mall) to find out what is going on. They told me my account is active and that I must deposit funds before they close it. Why would they close it if they have never made me aware whether the account is active or not? Then the lady said she will send an email to my Banker, Sibusiso Dladla to contact me as there are urgent matters I need to discuss with him. Till now, I havent heard nor got that email as she claimed she had copied me on it. Yesterday too, I sent an email to Sibusiso my banker to contact me, no response even now.

I have never had such poor service in my life about a bank and this is the last. I am making this complaint because I am so dissatisfied about the way they treated me. My Company is Lunje Trading and Projects (Pty) Ltd .

my name is Takalani Manenje before good Friday the motor gate was stolen and case of theft reported at Sandringham police station. we then called the bank to report the matter and they asked for a case number and have me a claim number which an sms wad received for the Electrical company who will come and assess. the assessor came. and after some time called and said they will come and replace the motor gate and that they will need R500.00 which I told them I will pay. now the problem is it's taking them 5 weeks to replace the gate motor whilst my family and I leave in fear of being hijacked or having people break into the house because the gate is not working. we keep calling them and asking when are they coming to replace the motor gate they keep giving us excuses that they have to fetch the motor gate from pretoria. now I want to know if pretoria is out of the country whereby we have to wait close to a month without the motor gate. my biggest problem is that the bank never calls back to get feedback on the product you requested. It's really disappointing and humiliating to keep calling the bank and their service provider asking them to provide you with services which they know they must provide and find out if the client is happy or not. we have had other claims which we called the bank and logged a complain and they send assessors from there on they just kept quite and never called bank until we kept calling and then when it suites them told us they didn't approve. now you ask yourself questions that if they didn't approve why they will keep quite and not give feedback let you keep calling using your money and taking time to call them. I don't know if they just choose to treat their customers badly or if they actually don't know what they doing. we are yet still waiting for the motor gate and stand a chance to be victims of crime but they don't care. CELL 082 825 3831or [protected]

I would like to report unauthorized transactions that occurred on the 28 March 18 of R 633.30 and R 481.20 and 30 March 18 of R 177.00 and R 68.00 on my cheque account from Uber SA. I called Absa Frud and was told to send an email to the disputes department of which I did and received an automated email. I have tried to many time to get hold of the disputes department with no success. I am so disappointed in the manner in which this matter is being treated as no one from Absa bothered to provide me with feedback nor to tell me the status quo of the investigation. Fraudulent activities require urgent attention as I trust the bank to have the client's best interest.

Good Morning

I've been trying to get reviewal of this account as I have already paid for 84 months. The attached statement is up to 30 March 2018 and the initial contract is attached for ease of reference.

The balance in this account is very high, so as its shortfall when trying to sell the car as I've been getting threats from your staff that they are repossessing the car / rather say terminating the account. All I've been asking is to verify integrity placed in the calculations made to this account and interest rate charged as it seems that payments to this will never end. The outstanding balance in this account as at 30 March 2018 (excluding the amounts already paid during the month of April 2018) is R61 893.75 including interest. This is derived from the payment already made since June 2011, which is as follows;

Capital amount R284 262.00 (Initial)

Additional Capital R 22 145.74 (due to DR)

Additional Captial R 12 846.76 (due to DR)

Total Capital R319 254.50

Capital Already Paid R279 177.73

Balance R 40 346.77 as at 30 March 2018

Interest R110 679.48 (Initial)

Additional R 6 620.40 (due to DR)

Additional R 26 290.69 (due to DR)

Total Interest R143 590.57

Interest already Paid R123 156.70

Balance R 20 433.89 as at 30 March 2018

Full amount already paid is R279 177.73 + 123 156.70 = R402 334.43 (excluding April 2018 payments)

Therefore the Outstanding Balance for this account is R61 893.75 (excl. April 2018) which is the Capital Balance of R40 346.77 plus Interest balance of R20 433.89 and the arrear advance interest balance of R1 113.09.

I, therefore, request that this matter be resolved with immediate effect. I will patiently wait for your urgent response and the outcome will then determine whether to escalate further or not. Kindly acknowledge receipt of this email by confirming with the Reference number.

Regards
Zanele Mthembu

Cell: [protected]
ID: [protected]

The manager of Absa Norhtmead square called the police on my son claiming that he wanted to fraudulently draw money(from his own account?). My son's bank card he was swallowed by the ATM machine about a month ago, he called the call centre immediately to report and at that time R4700 was transferred into his account, a few minutes later a cash send of R1500 was made out from his account. He immediately called the call centre, On his call to the centre, he made mention that he suspected some fraudulent activities in his account. He was told to go to the branch of which he did 3 times of which he was told that his account was frozen pending investigation. I, the mother transferred R500 into this account unaware that it was frozen. The money did not bounce back into my account as per the frozen statement told to my son by ABSA. On Monday the 9th of April @ 6.12 am, money was deducted from the so called frozen account. On Friday the 13th, my son went into the branch to find out what's going on with the account, The Branch manager called the police on him to arrest him. My son is a student at Benoni technical college, 20 years old, was hand cuffed, escorted by armed police into the police van and held in police cells for 5hrs to be released on the basis that the investigating officer will call him. My son and I were humiliated, traumatised and defamed. I want action to be taken and my money back

Hello, I am so disappointed by the Financial Planner who has conducted herself in an incompetent and substandard manner. I went to the branch in Pretoria CBD, Cnr Thabo Sehume and Pretorius Street on Thursday 5 April 2018. I was assisted by Lethabo Mabuza. On Friday 13 April 2018, when I went back to the branch I found that she wasn't there and my request for withdrawal from AIMS wasn't processed. I had to complete another request. This is a huge inconvenience to me as I have a tombstone unveiling to finalise for tomorrow. I am so disappointed to the point that I am even considering moving my accounts to another bank.

I currently have an Credit Card with Absa,

a couple of years ago i placed this card under Debt Review, but then at a later stage cancelled the Debt review and have been making the payments on my own.

late last year i was contacted by Absa Debt review to note that this card is no longer under Debt Review with Absa and will be made active for me to use, Since then i have been using this card.

i am trying to clear my name with ITC and i need to have the Devt Review block removed, my lawyer advised that because this card had been made active, i needed a letter of some sort from Absa to note that this Credit Card is no longer under Debt Review with them and was made ative to use.

i have now requested this letter several times but nothing happens. The first time i contacted Absa Credit Card they noted that i need to speak to the Debt Review department as they removed the block, which made sense, but when contacting them they noted that the Credit Card department should issue the letter, so i was given the run around.

Since then i have contacted the Debt Review department twice after sending 2x emails to request this lettter, the first time i was told to wait for the response time of the email and they would get back to me, but nothing happened. Then upon contacting the Debt Review department i asked to speak to the manager, he then also noted i must contact the Credit card department, i then had to explain that it is not possible for the credit card department to issue this letter as they were not the ones that removed the block, he then noted that he will put in a request with the legal department and i should get a response within 24 hours, but again nothing happened,

upon contacting the Debt review department at 12:00 i was told that this department is not available for the rest of the day and i should call back on a business day.

I am not sure what to do next as i have tried everything,

All i need is some sort of communication to note that Absa has removed this credit card from Debt review and that the card is active and being used.

i have now been struggling for 3 weeks to have this sorted and i will have to ask my lawyer to assist,

thank you

Kind Regards
Natasha Claassens [protected])

Hi I have a joint bond with someone since 2013 know she want her name off the bond, i tried aplying for the the same bond to be on my name and the bank rejected my application several times than I decided to sell the property. Know I can get hold of her and she took me to the lawyer. And they said I should sell of which I am doing. Know the problem the property is on market and sold so the lawyer says I can't do nothing without her, until they get power of attorney. In this case what should I do because. They dellaying the process and I'm doing what they want.please advice. I feel I've been harassed and humiliate