ABSA Bank
Reviews and Complaints

Good day,

My name is Xolisa Qhata

I am having a problem with my FICA verification which I submitted my documents through Ms Dyariwe on 03/04/2018 (who is Business advisor in Butterworth Branch) and I am not satisfied the way she is handling my matter hence I am not getting any positive response from Ms Dyariwe and the person I assumed this matter assigned to is Ms Nkosi Zanele at least by today the 10/04/18 I should have been updated by the person responsible even if it takes about a month to approve the matter and the worse part is that I cant even acess funds on this account my life is standstill and is strainous, this matter to me is very urgent and need to be escalated to the highest priority, I can not wait longer than this not knowing what is actually going on all I want is a progresive assistance my contact number [protected] or e-mail: nikabantutrading cc.
To be honest Ms Dyariwe to me seem to be waiting for Head Offices response as she indicted that she submitted the documents to Head offices but until now no response from Head Office, it clearly shows that they (Head Offices) do not prioritise customers needs and rights, and I am very disappointed with that kind of behaviour.

I therefore request you to resolve this matter with immediate effect and make my accounts accessible again in order to carry on with my life and my family because this matter really caused differences between me and my wife because as a man I have to provide for my family but now I can't because of this problem and I am no longer a man any more in my family, I am completely a failure and disgrace in my family, so please ABSA resolve this matter as soon as possible.

Regards,
Xolani Qhata (Cell:[protected])

I have lodged the claim with ABSA on the 19th of December 2017 and the claim was registered successfully and the assessor was appointed to assess and they only came on the 27th of December to assess, the report given was not exactly the damage at my property and I have queried the report and i have send them my report with a quotation and they disputed my report and my quotation and i advised them to get a second opinion from their suppliers and they did sent a contractor on the 16th of March 2018 and never heard from them again until i call on the 10th of April 2018 and to my dismay, the insurance does not have a report from their contractor since the 16th of March 2018, i have been exposed security wise and i cannot take it anymore, so i have repaired my CCTV Cameras with my own money . i do not understand how do i pay a premium for my insurance to ABSA Insurance and the third party decide how i am treated, it is very unfair and i need an explanation from ABSA before i take the matter to the Ombudsman
details are

[protected]
[protected]@pdgetyezasecser.co.za

My name is Malefane Matee, I lodged a Motor claim with Absa on the 10th of March, I was told I was going to be called after 48 hours by a claims assessor, of which a week went by without any one calling, then I called them to find out what was happening, they told me they are still working on it, the assessor eventually called, told me a quote had been worked out which was R 46000.00 to fix my car and told me a claims handler will call me with further details, weeks went by without any one calling, then I called back again on the 2nd of April, an agent told me they had a back lock of claims, and promised I will get correspondence within 24 hours, 24 hours passed and still no one called.

I called I again and they said someone will be in touch, then eventually someone called from claims, she said they are still finalizing the claim and promised to call me the second day, guess what I have not received a call since today, and I started the process since the 10th of March and today is the 9th of April 2018 and i'm still in the dark, no one calls and informs you of the process or apologies on the delay. my car is still sitting at the SMD.
Absa does not care about their clients need, it has been a month and I have no clue what is happening they keep on saying we will call you, I guess they are trying to find a way to decline my claim.

I strongly advise against taking insurance with Absa, they to not treat client fairly,
they do not have good customer service. they do not stick to their contractual agreement.

I spoke to the fraud department earlier and they referred me to log a call with the dispute department. Which I did and after many phone calls and emails my problem is still not resolved.

On Sunday the 31st of March I paid a Torga Optical with my creditcard which is linked to my cheque account the amount of R2423.25. The lady gave me a slip and I also received my email notificaiton from ABSA that confirmed the amount was deducted from met cheque account.
Today 05/04/18 I wanted to use my credit card and saw that a transaction on the 4th of April was captured for Torga Optical amount R2423.25. Why was this amount deducted from my credit card again on the 4th of April it was deducted from my cheque account on the 31st of March?
I need someone to immediately look into this and assist me urgently with this duplication of payment on both my cheque and credit card accounts

Good day,

On the 23 Feb I've mailed Rene van Graan to know the procedure for a extra bond on our property, we need to do urgent renovations. She refer me to to Lisca- [protected]@absa.co.za who hasn't even replied back till today. Then she tried Koketso Molete, Koketso.[protected]@absa.co.za who only replied back after almost a month on the 19th on March.

All required documentation was submitted on the 28th of March I've received a mail from her that Ziyad.[protected]@absa.co.za needs more documentation, of another company of ours, we started the process and yesterday on the 5 April Ziyad called me to informed us that this is not a commercial property!

Now since February 2018, nobody picked it up although we gave the account number form the beginning, it is more than a month now, we still don't have any additional loan approved, and my property is getting worst by the day, my questions are who didn't do there job, are we a client than you want to keep and how quick can we be approved for the extended amount?

On 12th of October 2017, I received a sms from ABSA insurance regarding storm damages to my property and was advised that Hape construction will repair the damages.
Hape construction contracted me and came out to the property for repairs. They have done some of the repairs and absconded the job.
I then contracted ABSA bank to inform them that Hape construction has not complete their job. I was advise to contract Hape Construction. They did return and installed one fascia board.

I did again call ABSA Bank with regards to Job done by Hape contrsution which was not to my satisfaction reason been they has cause more damages to my property.

Hape construction staff went on my Roof and broke a few roof tiles which was never replaced
They have removed my gutter and throw them on lawn some where hanging of the roof.
The have damaged and broke the wood under my roof which had cause more damages to my property.

I did call ABSA bank again with regards to job what was incomplete by Hape constructions and was advise they will get back to me and are going to send an assessor to check the job. To date nobody has contacted me from ABSA BANK.

I need to know the following from ABSA BANK
1. Why has nobody check the job card of Hape construction to this property?
2. Me been ABSA client I have not signed off the JOB ( Why is my signature fake on the completed job card? ). I would like Fraud department to contract asap and NOT Hape construction.
3. Please forward me the JOB card regarding to what repairs was done to my house.
4. Why did Hape construction NOT collect they access fee of R500.

On the 27th of April 2018, I called ABSA regarding the above claim and they had advise to do a new claim and claim number 3427042 and advise me that Y & R Developers will attend to the claim, two days later I called with regards to the claim and I was told it been disapproved reason been " Maintains was not done from my side".

a. I brought this property in March 2017 and complained in October 2017, how can I be held responsible when HAPE CONTRACTION did not complete their job from last year.

b. I have insurances but i do not understand, I brought this property in March 2017, complained about heavy storm damages in October 2017 ( in 8 months the insurances decline to repair roof and dampness in the house which was not under my control and not caused by my workers).

If ABSA Bank cannot complete the job and damages that was caused by Hape construction's worker i have no option but to complete the repair and claim from ABSA Bank ( Attached please find photos of damages caused by Hape constructions)

NB. I would not want Hape construction to come my property they have already caused enough damages. I would prefer other contractor to come through and complete the job and damages that was done by Hape contraction.

Awaiting an urgent response with regards to above claim done by your appointed contractor

Hi I'm Hannelien Van Der Westhuizen, I purchased a ticket online on the 30/03/18, the payment went through and a gentleman from Absa phoned me to find out if I'm aware of the payment and I said yes, tonight an unauthorized payment of the same company n amount went off n nobody phoned to ask me, I would like you to stop any deductions from that particular company n find the money that is gone from my account, I didn't purchased anything from them again after that first payment, please help me in this regard, because don't earn much and I can't afford to lose money for no reason. Please contact me at [protected]/ [protected]@gmail.com

Absa parktown they only hv one consultant for customer service. Had to wait my entire lunch hour to be helped.no one even bothered to check if we've bn helped. This has happened a number of times when m at the bank. Please address de issue n add atleast extra consultants especially month end. We can't as clients b expected to wait more than 30minutes for assistance. Not acceptable

My dad has been trying from the 24th March to date to get through to International banking center number 0860 151 151 and landline 011 335 4019 to have monies sent on the 24th March from over sees released. He has used over R100+ worth of airtime. As a pensioner he cannot be wasting money on airtime trying to get through to your call center. This is beyond ridiculous. Pathetic service.

i am never able to reach an absa consultant by telephone and emails take days to respond to.

I live abroad so all calls cost a fortune to make which end up being drop calls before you reach an operator.

I have tried for more than 2 weeks to transfer a miniscule amount of money abroad which has still not happened.

I have in the past years with absa experienced numerous unauthorised debits on my accounts. this could be considered as steeling!

I will leave you this comment and have you know that I am in the process of transferring all my account to another institution.

regards
Derrick

I am complaining about the fact that Absa Vehicle finance does not debit or take the money owed to them on time or on the day they should.
Please note that this is happening for the second time.For instance, on the 1st of January 2018 and 1st of April 2018 they were suppose to debit me but they did not.
This is making me look like I don't pay my debts. I have called the customer care and the always tell me to wait untill the debit order to comes through as they can't do anything tell help.

Hi on the 17/03/2018 there was a debit on my account called journal debit for an amount of R10352 41 I called absa on 3 occasions and they never got back to me the last call I made to enquiries I was told that absa debited on of my outstanding accounts. I do know it's a in arrears on my credit card but I should have been notified before debiting a large amount or made arrangements for a debit order every month as I just started a new business and was going to make arrangements to deduct an agreed amount every month but this was totally unfair to just help them selves to monies that diday not even belong to me and was a customers vehicle that I had sold. Please if this can be reversed and if absa can make an arrangement for me to pay the debt on a monthly basis thanks. My name is Fahim mahomed account [protected] absa

Hi, i have been going to absa bank almost every month to reverse money that have been debit from my cheque account without my approval. I have used a savings account before and i have never expirienced this before, it seems like absa is not protecting my cheque account from this kind of things. Naedo Tracked Do, Re Trade RE 169464 have been deducting from my account for the past 2months for something that i dont even know. I want my money to be returned to my cheque account and if this continue will have to contact the bank ombards man. S. M Maimane

I went to absa fourways on thursday as a private bank client and i qued for morethan 2 hours at the tellers, as i was out of time i went upstairs private banking and i waited 30 min because there was no one by the reception, i went back to down stairs to find a manager she was no where to be found, and the same service i got was the third time with this invisible management, ,

I made Inward Transfer on 23 March 2018 to Absa and I confirmed ownership of funds and purpose for funds on 26 March 2018. Absa has not transfer the funds till today and attempts to call their two Inward Transfer numbers could not bear any fruit. I am voicing my frustration on Absa because of its incompetence and disgusting bad services. I demand Absa to transfer my funds as soon as possible. From Lesetla Teffo

Hi There

Myself and my Ex wife were sequestrated and consequently rehabilitated as per the court orders etc that are attached.

As per the laws and court order I request that you update your records to show that all monies have been paid up etc and to clear any records that may exist with you.

Please give me feedback as soon as possible.

I have all necessary docs etc as evidence and you help with this matter would be greatly appreciated.

Thanks

I have a paid up home bond with Absa. In 2016/17 I re-applied for the original amount of the bond which is R265k. I received a call from Absa marketing and was offered an additional R200k and a bond registration assistance fee of R5k from Absa if I take up the additional R200k offer totalling R465k.
I accepted the offer. I used my full overdraft and credit card funds in the meantime for urgent renovations on my property, awaiting the bond registration. The current value of the property is R3mil plus and is insured by Absa House Owners Scheme for R3, 251, 399-00. (Policy number [protected])
Without any notice to me the application was cancelled by Absa due to the fact that the assessor refused to value the property as it is being used as a Guest House. It was made clear to me that the loan would have been approved had it not been used for business purposes and not earning an income.
Absa has since bombarded me with offers of personal loans, credit card increases and business loans. I was recently offered a R160k business loan by Absa. I accepted the offer. Absa then required security for the loan. I said that I have a paid up bond which can be used as security. It was declined by Absa because the property was used for a Guest House. Absa has since retracted their offer.
I was forced to take up the credit card and personal loan offers with the hope of still getting the bond approved. I am now paying more interest and more capital monthly than I originally bargained for, had the loan - which Absa offered - been approved. I am now worse off than before I started with the Home Loan application.
The property has since been registered as a Commercial Property.
I would like for Absa to refrain from offering small costly loans and to grant me the original Home Loan / Business loan as approved originally. The funds will be applied firstly to cover all credit card and personal loans owed to Absa bank.
Up to date I am unable to sort out my application with Absa Groblersdal as the Small Business consultant by the name of Celia says she has no new information or feedback to give me as she was not the last person that I have spoken to, although she was the person handling my application.

On the 10th of March I went to Absa at Clearwater mall, requesting to withdraw money from the tellers as I have lost my card.

I was informed that I need to apply for a new card, but unfortunately I could not go ahead with the application as I did not have proof of residence with me. The following day on the 11th, I went back with proof of residence, and received my ATM card instantly.

When I got to the ATM, I got notification that my card is not activated and I must contact the branch. I went back to the consultant who was assisting me, and he told me it will take 24 hours to be activated. (I don't understand why he did not tell me, in the first place when he issued the card)

On the 14th I received an sms that my FICA status has been verified, and I could use the card.
I tried several times, the card could still not work. On the 25th of March, I went back to the branch to find out why my card is still not activated, I was told that I am under debt review, and therefore I could not access my money.

I really find this ridiculous, because my debt review was cancelled in 2014, and ABSA was notified, and yet they still did not update their records. All I want was to draw my own money, not applying for any credit from them.

I need this to be resolved as soon as possible.

I sent an e-mail to the Absa card division on Friday 23 March to inform you that I am going to be using my credit card in Mozambique from tomorrow 27 March until 25 April 2018. I have had no confirmation and have been unable to get to anybody by telephone who is prepared and able to confirm whether my request has been recorded. The card is linked to my cheque account [protected] 3, G J Greeff

Good day

Poor service at Absa Bank Burgersfort Branch (Twin city) (Limpopo Province)

Good day to all, this email serves as a frustration of the poor service from Absa Bank Burgersfort branch in Twin City complex.
To mention out the few things that needs to be resolved :

1. Majority of the times it is only one business teller that is in operation, very rare to find more than one business teller to be in operation.
2. The business teller employees should be trained to put away the processed cash before the next client comes into the cabin. (in order to maintain the safety, security and privacy of the client that finished his/her transaction).
2. The architecture of glass cabins for business tellers is not very productive as they are not sound proof. This creates a center of attraction to the people in the que while the business client is in process with his/her transaction. (this point should be taken into consideration for future sake)
3.The doors at the Business cabin tellers do not have a lock, this way any random person can walk in while the business client is in process with his transaction.
5. There is no privacy for the business clients while business clients await their turn in the business que. There has to be some form of barrier between the business and regular customers in order to maintain the safety of all clients.

My advice to Absa Headquarters would be that Absa Headquarters should send out a team of architects to the local branch, they can come up to a conclusion as to how the privacy and safety of the business clients can be maintained.
My advice would be the business clients should enter from the left hand side door while the regular clients should enter from the right hand side door (which is always locked), some sort of barrier should be built to prevent direct visual contact between regular clients and business clients while both await their turn in their respective ques.

Regards
Chief Peter Malepe