ACF Wholesale review: Furniture bedroom sets 10

PLEASE DO NOT DO BUSINESS WITH THIS COMPANY! I normally don't write reviews, even when I may have a horrible experience, but they are straight up thieves. We ordered our furniture Feb 2nd of this year and we still don't have it. They told us initially that it was back ordered and we would receive it in April. Well, it's July and we still don't have it. Now they are saying it will be September and if I want a refund, I have to pay the return shipping for the two items of the whole bedroom set that they've already sent. Which I've priced and it could be anywhere from $800 to $1,000. So, they have our $1,500 and they are holding it hostage until we pay that money to get it back. SHAME ON YOU!

I will pray to find peace with this highway robbery, and I know karma will eventually come around. If they try to come on here and deny this or talk around it, I am happy to furnish proof. LIARS!

I placed an order on May 23rd. Today is July 28. I called their customer support (who, by the way, don't even care) and was told that my order would be shipped on August 15th and would take 2 weeks to arrive. They won't allow me to cancel my order even though they don't have any inventory of the item. My new TV has been sitting on the floor for 2 months now. The representative does not have any customer service... she just asked me "is there any other question?". I waited 2 hours on the phone for a representative and that's all I got. Unbelievable people. Bad company, bad customer service, no integrity at all.

Horrible company to work with and poor customer service. Their order cancellation and refund policy is absurd. I have been waiting for my order for two months. When I ordered the item the website said it was in stock. I was told a month ago it would be delivered the first of July. Now I am being told the first week of September. When you call, the wait time is an hour or longer. Once you reach a representative they are short and not very helpful. I do not trust them and will not purchase from them again.

Here is my experience with this [censored] company.. start from the bottom and read up.Even their messages are backwards.

Messages

Sep 9th 2022 @ 11:31 AM

Where is my refund

You said: It has been well past your allotted time to process my refund. What is the problem and where is my money?

Aug 22nd 2022 @ 4:32 PM

Ridiculous excuses

You said: That is absurd, you clearly stated in your original message to me that the product is discontinued. I can also presume you are not interested in obtaining my business. There is no reason for a delayed processing investigation considering my circumstance. Either the product is available or it is not, pretty cut and dry. Also, you withdrew the funds from my account the same day I placed the order without confirming availability of the product. I can't wait to leave a review about my experience. It might be faster for me to wage a complaint with my bank and file a merchant service case. 1 to 10 scale/ 10 is best Customer service- 0 Billing resolution- 0 Inventory control- 0 Ease of purchase- 0 Overall buying experience- 0

Aug 22nd 2022 @ 4:18 PM

Re: Refund status

ACF Wholesale said: Hello, At this time we are still currently processing your cancellation. We must receive confirmation from the manufacturer that the order has been canceled on their end before we are able to submit the refund on our end. Please note that this whole process can take 7-14 business days. Please reflect back to the day that you received the confirmation email from us stating that we were beginning that cancellation process for you to see when you can expect to see your refund submitted. Business days do not include weekends or holidays. We will submit your refund as soon as we have this confirmation from the manufacturer. Thanks, ACF Wholesale

Aug 22nd 2022 @ 1:20 PM

Refund status

You said: Any chance my refund will be processed soon. You are holding me up from buying a replacement piece to accommodate the out of stock item. I would like to place an order again. A little expedited customer service would be greatly appreciated.

Aug 16th 2022 @ 8:57 AM

Re: Still waiting for a response

ACF Wholesale said: We apologize but the manufacturing warehouse notified us that this merchandise has been discontinued. Since all products ship straight from the manufacturing warehouse to you, we are unable to fulfill them. We will have to cancel the item(s) off the order and issue you a refund for them. If the funds have not been captured, then the void will be processed. (refunds can take up to 7-14 business days) We apologize for any inconvenience this has caused. We strive to have all orders fulfilled but unfortunately, we can only go by what the manufacturing warehouse does. They are experiencing several setbacks while trying to get the merchandise back in stock. Thank you, ACF Wholesale Our office is open: Monday – Friday 9:00AM – 4:00PM CST [protected] sales@acfwholesale.com Holidays may differ Thank you, ACF Wholesale

Aug 16th 2022 @ 8:03 AM

Still waiting for a response

You said: Is this item available or is it out of stock? What is the reason for the delayed order?

Aug 13th 2022 @ 10:24 AM

This scares me. I am also waiting on a Ashley Realyn bedroom set from there. To be transparent I did order a table and chairs. When I complained about it taking so long they gave me my money back. I ordered from Amazon and had within a week. The sad part about waiting is the prices keep going up. This isn’t right. I wonder why they behave this way and not just send the items. I ordered twice from them in 2020 and got both my orders within 6 weeks. It was Ashley Realyn coffee and end tables. They have almost $3000 of my money.

Ordered a table on May 22,2022 order number 123692 amount $418.16. Cancelled on 6-03-22 due to found bad Better Business Bureau reports and prospect of a long wait period. They replied 7-14 business days wait for refund. As of 10-03-22 no refund given. Tried to call several times with no answer. I feel that these people should be shut down and locked up until everyone is paid back what they took.

I ordered a Ashley bed frame 357.00 last December of 2021 was being told my order mybe delivered in July of 2022 asked for a refund in May of 2022 have not received any refund as of October 2022 the company will not respond to any emails or return any of my messages 😑 going to contact the Attorney General in Mississippi to report AFC Wholesale.com THEFTS! DO NT BUY FROM THIS COMPANY

DONNA

BUYER BEWARE!

I ordered multiple items in Oct 2021. By June 2022, no delivery. They kept saying it was on back order. I then cancelled my order and requested a full refund but then they said they couldn't put it back to my card I paid with. They said I could use PayPal or they could mail me a check. I chose the latter. I've since filed a BBB complaint in September. I STILL don't have my refund. THEY ARE FRAUDULENT. BUYER BEWARE.

I am also waiting for an Ashley Bedroom Suite. It's been almost a year. I had ordered a Ashley table and chairs and they finally gave me a refund--however, the price went up due to covid. Now, if I cancel the bedroom suite, I can't even come close to buying it. The prices have skyrocketed. I'm so sad I wanted this bedroom suite for years now I'll never get it unless they honor my purchase. I get emotional because I work so hard and was so proud, I could finally afford to buy a NEW bedroom suite. They sure popped my joy :(.

I ordered dresser and a chest back 10/2022 and the company keep saying was back order. By 1/2023 I canceled the ordered and still waiting for my refund $1002.10. This company is a scam. Now you can’t even get on their page.