ACF Wholesale review: Refuse to refund - poor customer service - no delivery of product 1

Ordered a dresser in the beginning of January and the second I ordered an 'in stock' item, I received an email that it wasn't in stock and I had to wait until mid February. I followed with them only to find out I had to wait until 'possibly' the end of April. I immediately cancelled the order to only deal with frustration ever since and still haven't received my funds. I've since reported this to my bank, the BBB and the BBB had me file with the Attorney General as they no longer reply to BBB complaints either. BUYER BEWARE!

Messages
Mar 17th 2023 @ 10:32 PM
Still waiting for you to refund my money
You said: Where is it?
Mar 15th 2023 @ 10:13 AM
Re: WHERE IS MY MONEY?!

ACF Wholesale said: Hello, We do apologize for the delay in the refund process. We have sent this to the refund department to look into this issue and appreciate your patience as they look to settle this matter as soon as possible, Thank you, ACF Wholesale

Mar 14th 2023 @ 8:37 PM
WHERE IS MY MONEY?!
You said: I requested my refund 26 days ago and 18 business days ago. You have been reported for fraud with my bank. I'm far from done. Refund my money NOW!
Mar 11th 2023 @ 12:07 PM
Where is my refund?
You said: I've reported this as fraud. Where is my money? Your 14 business days are up and your response time is unacceptable.
Mar 8th 2023 @ 4:56 PM
I'm reporting this for fraud
You said: Stop sending me automated messages. The 14 days are up. I'm reporting this now.
Mar 8th 2023 @ 11:36 AM
Re: 14 business days is up

ACF Wholesale said: Hello, At this time we are still currently processing your cancellation. We must receive confirmation from the manufacturer that the order has been canceled on their end before we are able to submit the refund on our end. Please note that this whole process can take 7-14 business days. Please reflect back to the day that you received the confirmation email from us stating that we were beginning that cancellation process for you to see when you can expect to see your refund submitted. Business days do not include weekends or holidays. We will submit your refund as soon as we have this confirmation from the manufacturer. Thanks, ACF Wholesale

Mar 8th 2023 @ 2:08 AM
14 business days is up
You said: No excuses. Refund my money. I'm going to report this as fraud next.
Mar 7th 2023 @ 1:01 PM
Re: Still no refund

ACF Wholesale said: Hello, At this time we are still currently processing your cancellation. We must receive confirmation from the manufacturer that the order has been canceled on their end before we are able to submit the refund on our end. Please note that this whole process can take 7-14 business days. Please reflect back to the day that you received the confirmation email from us stating that we were beginning that cancellation process for you to see when you can expect to see your refund submitted. Business days do not include weekends or holidays. We will submit your refund as soon as we have this confirmation from the manufacturer. Thanks, ACF Wholesale

Mar 6th 2023 @ 12:41 PM
Re: Still no refund
ACF Wholesale said: Hello, At this time we are still currently processing your cancellation. We must receive confirmation from the manufacturer that the order has been canceled on their end before we are able to submit the refund on our end. Please note that this whole process can take 7-14 business days. Please reflect back to the day that you received the confirmation email from us stating that we were beginning that cancellation process for you to see when you can expect to see your refund submitted. Business days do not include weekends or holidays. We will submit your refund as soon as we have this confirmation from the manufacturer. Thanks, ACF Wholesale

Mar 6th 2023 @ 8:51 AM
Still no refund
You said: What is the status of this refund. You have yet to respond still.
Mar 4th 2023 @ 9:48 AM
Refund still not issued
You said: Cancelations don't take this long. Where is my money?
Feb 17th 2023 @ 3:16 PM
Re: Order Refund Request

ACF Wholesale said: Hello, We are currently processing your cancellation request with the manufacturer. Once we receive confirmation that the order has been canceled on their end we will issue a full refund back onto the card on file; this will take up to 7-14 business days. Please know that you will receive a notification once your order has been refunded as your order status will change to "Refunded". From there it can take an additional 2-5 business days for this to settle with your bank. If you have any questions or concerns please let us know! Our customer service hours are: Monday – Friday 9:00AM – 4:00PM CST [protected]@acfwholesale.com Holidays may differ Thank you, ACF Wholesale

Feb 17th 2023 @ 12:14 PM
Order Refund Request
You said: I would like my money refunded immediately. When I ordered this it said the dresser was available. Then it said it would be delivered late February. Now it's April. Unacceptable! Return ALL of my funds now!
Feb 13th 2023 @ 1:30 PM
Re: Order Information Request
ACF Wholesale said: We see this order's back order has been extended by the manufacturing warehouse. This has been extended until at least April. Please note that this is an estimation provided by the manufacturer and is subject to change at any time. We can assure you that getting orders out and delivered is our top priority and we do hate it when Ashley pushes the orders back. Unfortunately, there isn't anything we can do about the items going in and out of stock. Ashley does not send us notifications when things go on backorder on a regular basis. If you have any questions at all please let us know. All updates are given upon request by the customer. Thank You, ACF Wholesale

Feb 11th 2023 @ 4:20 PM
Order Information Request
You said: I am requesting an update on this order
Jan 10th 2023 @ 10:10 AM
Order #138822
ACF Wholesale said: Hello Melissa, We are sending this email as a courtesy to provide you with an "estimated" ship-out date from the manufacturing warehouse. The current "estimate" we have for this order to ship is the week of February 28th, 2023. It is our hope that you are able to enjoy your merchandise as soon as possible. "Estimates" are subject to change, at any time and without notice by the manufacturing warehouse. Please feel free to contact our customer service team via phone or email to request any additional updates regarding your order and/or "estimated" ship date. All tracking information will be sent to you once available via email. This tracking information will provide you with the opportunity to track your order until it is received. Please don't hesitate to contact our customer service if you have any questions. Our customer service hours are: Monday – Friday 9:00AM – 4:00PM CST [protected] [protected]@acfwholesale.com Holidays may differ Thank you, ACF Wholesale