This was placed August 18, 2022, and after several months their only update we received was order has been back ordered. On Feb 6, 2023, we got tire and decided to cancel the order. Since cancellation of the order, we still have not received our refund. Response from them stated that they were unable to process the refund back to card that was used for the purchase and requested confirmation of address for them to issue a check. We responded providing bank account information, routing number and account number but haven’t heard from then. No one is responding to multiple messages we have sent
Desired outcome: Want our refund to be processed ASAP