CB Retail Stores Ackermans insurance scam and misinformation

Ackermans review: insurance scam and misinformation

AntheaD of ZA

Dec 17, 2019 3:04 am EST

Verified customer

Assisted at gugulethu square on 02/12/2019
Reporting a stolen card and open a new one.. They gave me paper to sign about insurance I refused and the assistant advised me it is just to receive docs otherwise she can not follow to the next step.
Few days later I received an sms regarding insurance ackpol3473468
Thanking me for accepting.. I went back to the store and she was on the phone and scanned my id and said everything is done and its cancelled.
I spoke to zandile in customer service and its not cancelled my credit dissapeared and insurance is on my account.
On top of that I asked if can pay my account for december in advanced they said yes but today receive a bill due the 30th december.
What are you teaching your people.
They have to take insurance before they could really be assisted with anything else. I am not paying insurance! And if this affect my credit rating I sure hope that ackermans can do something about it. I will take this to the ombudsman if thats what it takes.

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Ackermans Contacts

Ackermans phone numbers

+27 860 900 100
+27 860 900 100

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Customer Service

+27 219 281 040
+27 219 281 040

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37%
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International

+27 21 937 2000
+27 21 937 2000

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Ackermans emails

info@ackermans.co.za

100%
Confidence score: 100%

Support

Ackermans address

Ackermans Building, 4 Waterville Crescent, Kuils River, Western Cape, 7580, South Africa

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