Ackermans review: lay bye refund and customer service

I did a lay bye which was expiring on 23/11/19. I was unwell and only went to finalize payment on 24/11/19. at my arrival i was told that the items have been put back on the shelves and that i must look for them if i need them. i was also offered a gift voucher for as a refund and i told them that i need to buy elsewhere and i couldn't use a voucher. the lady was rude and she screamed at me and left to get a voucher. She left for over 15 mins and i eventually left. I was standing in the store with a sprained ankle and no one cared.