Ackermans review: poor customer service

am very disappointed with the stuff of Ackerman's in vryburg. they really can miss treat their customer. my wife went to their store to return the items I bought for my daughter only to find out the items are not the fitting size. she has a receipt with her and the items are still on a good condition and they have a price tag on. my wife waited there for about an hour on a queue to get served only to find out that they will return her without assistance due to buying clothes with an Ackerman's card of which she didn't have with her, besides that the lady at the door didn't say anything about the card she only checked the items and told her to go to the queue for exchange. then its my wifes turn on the till, the lady at the till told her she cant help her because she doesn't have a card with her and the lady at till called the manager for verification the manager answered with no good manners and she said things loudly and thought my wife cant hear her. I bought the items at vaal mall so the manager kept on saying '' hey that lady should return those stuff at vaal mall'' with an attitude yena she wont help her. since when does buying things at other Ackerman's is an issue? I believe you guys are the same store that's why u can get it everywhere so that we can have convenience on buying . if not so than the cards should be for only one store rather.

please assist us with an understanding that since when does returning an item needs the card?

can you guys please teach your stuff how to treat customers because you will definitely lose customer because of the attitude they have.

name
thapelo manuel
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