Air Canada
Reviews and Complaints

I've contacted customer service over 10 times in addition to many emails and I haven't gotten anything resolved. This is absolutely unacceptable. I have never received a check pay out for my baggage that was delayed over 3 days. This was the original request:

I had my baggage delayed from Saturday, July 2nd around 8 am until Tuesday July 5th with flight AC133. Originally the customer service representative told me it would be delivered at midnight on July 2nd, but then it was delayed 3 days following the proposed time. I am displeased with the service, and I am asking for compensation for all purchases relating to not having the equipment for my intended trip. Please keep in mind that my planned accommodations were camping, and by not having the equipment needed to partake in this activity seriously impacted the intended purpose of my trip.

 

This is regarding reference file UIOUA16036

Baggage with tag number: [protected]

Passenger Name: Ivan / Last Name: Coronel

Small green baggage is missing for many days and Air Canada is not doing anything to search this missing bag (it is a carry-on baggage which was requested by airline boarding agent to sent to storage), all the time I call the agents are only reading the system notes with the same news and nothing else (agents tell me that all is in United Airlines side but it is not true) since United Airlines doesn't have that scan in their side. United never received that baggage.

Air Canada at Houston Airport never answers.

I have called several times to Air Canada and United Airlines to identify the issue and try to find out a solution (I'm doing what Air Canada must do which is search that baggage)

My name is Christian Ceron

Cel phone: +[protected]

Hi I was told to file my complaint on the loss and found of the website. Here is my number [protected]. I explained in my case that my 2 black luggage straps were lost by someone behind the check in process. I just received a reply today saying they have not be found. I react the belt cost replaced $$ I have a copy of the purchase price if needed. Please respond soon since this has been about 5 weeks. Thank

We bought a week's package from Air Canada Holidays for a stay at Zoetry Resort in Cancun. The hotel transfers were included.

Upon arrival at Cancun Airport we contacted Air Canada Holidays staff. They found our names on the list but asked for a Transport Voucher. We explained that this was not necessary for an all inclusive holiday.

After on hour of waiting and being sent from one person to another one of the Air Canada transport staff suggested that we take a taxi since they need a transport voucher. We did that and paid 128 USD return. We bought a both ways ticket since we had no assurance that Air Canada Holidays will do anyhing about our transfers.

We travelled together with Mrs and Mr, Peter Freankel.

We are asking for a refund of 128 USD.

Invoice

[protected] Page 1

Confirmation Details Payment Details

Booking [protected] Booking Gross Amount 6725.43 CAD

Total Received 6716.00 CAD

PNR:3OJX3L

Status OK

Booking Date 29-MAR-2022

Agency and agent COE-UNIGLOBE LEXUS TRAVEL - BOTTY

1800 MCGILL COLLEGE BUREAU 1015

MONTREAL QC H3A 3J6

CA

[protected]

[protected]@uniglobelexus.com

Passenger Information

First name(s) and name(s)

1 MR MICHAEL FLORIAN

2 MRS JUDITH FLORIAN

Flight Information

Outbound Flight From To Via Class Passengers

AC926 Montreal (YUL)

SAT 03-DEC-2022

Departure 08:15

Cancun / Mayan Riviera (CUN)

SAT 03-DEC-2022

Arrival 13:10

Business Class 1-2

Inbound Flight From To Via Class Passengers

AC927 Cancun / Mayan Riviera (CUN)

SAT 10-DEC-2022

Departure 14:55

Montreal (YUL)

SAT 10-DEC-2022

Arrival 19:00

Business Class 1-2

Package Details

Hotel Description Destination Check-In Check-Out Nights Occupancy Passengers

ZOETRY PARAISO DE LA BONITA RIVIER MAYA*

Ocf 1Bedroom Suite Terrace AllInclusive Cancun / Mayan Riviera 03-DEC-2022 10-DEC-2022 7 Dbl 1-2

Transfers Description From To

SHUTTLE TRANSFER CANCUN

CANCUN TRANSFER 03-DEC-2022 10-DEC-2022

Other Product Details

Miscellaneous Description From To Passengers

ACV PLAN

CareFlex SUN 03-DEC-2022 10-DEC-2022 1-2

Miscellaneous Description From To Passengers

SEAT SELECTION

Seat Selection 03-DEC-2022 10-DEC-2022 1-2

Invoice Details

Passengers Amount Taxes and Fees Per passenger

[protected] Page 2

1 MR MICHAEL FLORIAN 2926.25 482.75 3409.00

Save Book Before 4 months prior (100.00)

2 MRS JUDITH FLORIAN 2926.25 482.75 3409.00

Save Book Before 4 months prior (100.00)

Product(s) Amount Taxes and Fees Per Product

ACV PLAN

CareFlex SUN 198.00 0.00 198.00

Booking Gross Amount 6725.43 CAD

American Express 6716.00 CAD

Remarks and Special Requests

Careflex is only applicable to new bookings of select vacation

packages and must be purchased at time of booking by all passengers

sharing a room accommodation. Careflex is non-refundable, and is

not applicable to group bookings, car rentals, excursions

Other restrictions may apply. For full details

please visit our Travel Protection page on www.aircanadavacations.com

For the redemption of CAREFLEX program, please contact our Customer

Care department at [protected], option 2.

and/or Attraction Tickets.

Customer acknowledges risks related to the spread of infectious

or contagious diseases. It remains the customer's responsibility

to take the necessary precautions applicable to any health hazards,

including but not limited to Covid-19. To ensure the safety of all

guests and employees, resorts may have mandatory safety protocols in

place, and the availability of their services and facilities may be

impacted.

Prices include all applicable reductions. Upon receipt of full

payment and all applicable fees, electronic tickets will be issued

between 30 and 14 days prior to departure. For reservations made 7

days or LESS prior to departure, electronic tickets will be made

available within 24 to 48 hours. Travel agent must obtain the

signature of each card holder authorizing all charges, and may be

required to provide credit card imprints upon request to Air Canada

Vacations at any time. Travel agencies are responsible for any

chargebacks. All requests are transmitted to the concerned suppliers

and are not guaranteed. If the price increased following the

imposition of a surcharge on fuel by the carrier or an increase in

the exchange rate, insofar as the exchange rate applicable 45 days

before the date on which the services are provided has increased by

more than 5% since the date on which the contract was entered into;

and/or if the increase, without taking into account any increase in

the Québec sales tax or Canada's goods and services tax, is equal to

or greater than 7% of the price of services, the customer may choose

between full and immediate reimbursement of the services or the

provision of similar services.

[protected] Page 3

Vacances Air Canada

1440 St.Catherine West/Ouest

Suite 600

Montreal QC

Canada

GST/HST: 857086839RT0001 / QST: 1208395765TQ0001

Holder of Quebec permit #702566

TICO registration #[protected] / [protected] / [protected]

For all inquiries, please call: [protected]

Travel agents, please call: [protected]

Vacances Air Canada

1440 St.Catherine West/Ouest

Suite 600

Montreal QC

Canada

GST/HST: 857086839RT0001 / QST: 1208395765TQ0001

Holder of Quebec permit #702566

TICO registration #[protected] / [protected] / [protected]

For all inquiries, please call: [protected]

Travel agents, please call: [protected]

[protected] Page 4

Took a trip to Kenya departing Nov.17, 2022 - Air Canada Flight 842 via Frankfurt, from where I was transferred to Eurowings Flight No. 4Y136 which arrived in Mombasa Nov.19. Upon arrival my one checked suitcase, for which I was issued a baggage tag No.341203, was missing. Staffs at Mombasa airport were able to track the same and found it was never loaded by Air Canada on to the plane I took to Frankfurt.

That delay resulted in considerable inconvenience to my host being my brother and his family. They found me some used clothes to wear which were ill-fitting and embarrassing to the point that I could not attend family gatherings or our mosque where I was expected to meet some important people. I was also given on old pair of swim trunks which barely fit to go to the beach.

Knowing that the bag had been tracked and would follow, I could not indulge in a new wardrobe or replacement items and had to put up with looking like a pauper for at least 5 days before my suitcase showed up.

This kind of delay is simply unacceptable for an airline of Air Canada's stature. It is simply incompetence not to load a checked bag onto the plane.

A drunken employee checks in the First Class passengers in Orlando Airport.

I tried to complain and ask him, as well as his associates at the Check-In about his name. They told me they cannot tell me his name.

I ask for the manager or supervisor, and they told me that she is at the gate. when I arrived at the gate, I asked if the supervisor is here and the people told me no she’s not, and they asked me if they can help me.

I said that I was told that supervisor is at the gate and repeat it, that she it not.

again, I asked for names, and everybody told me we are not allowed to give any kind of name, not my own name and not the supervisors name and not the agents name no name at all.

So: how could someone complain, if passengers can’t get the name of the agents at the airport.

Anyway, Canada airlines supports people who are working drunken and I think it’s important to make it public so people should choose a different airline.

My international flight was scheduled for Nov 28 from Ottawa via Air Canada. I missed my connection due to technical issues with the air canada air craft. I had to reschedule my flight for next day. Went to the airport to catch Flight AC461 at 4:55pm. The flight was delayed to 6:20pm and I missed my connection to Doha the second time. I was put on a Turkish airlines while I had paid more for a Qatar airline ticket. There was no compensation. My checked in baggage was also delayed as the baggage was not moved to the Turkish airlines at the time of my boarding. I was informed by the Turkish airlines at the time of boarding.I had to pursue delayed baggage claim upon arrival and then for 3 days after.

I left an Ipad at my seat here in Calgary on a return flight back to Mexico. They refused to let me back on the plane to grab it. They told me I would have to go online and file a "lost and found" form and that it may take up to 90 days.

This is absurd as it should have just been taking off the plane when it was cleaned and turned into the lost and found desk for Air Canada at the termina.

They then sent the ipad back to Mexico... and are not allowing me to contact anyone at the Air Canada Lost and Found to retrieve this item.

BEWARE OF UNITED AIRLINES, AND AIR CANADA

On July 15, I hired Kathy Gill, Busy Time Travel, Avoya Network to become my agent regarding an upcoming trip to Churchill Manitoba. She arranged flights with United Airlines and Air Canada for November 1, 2022. Twice my flight were cancelled. Neither time my flight was rescheduled, nor did the airlines notify me.

On October 11, I called Air Canada to ask which gate I should arrive at. They told me that my flight had been cancelled on Sept. 12. Had I not contacted Air Canada about departure information, I would not have known. I spent hours with both airlines in the next two days. I was charged another $163 from Air Canada. I had to purchase new flights to Winnipeg. United told me I was due a refund of $26, and refused to give it to me. I informed both United and Air Canada that only I be allowed to make any further changes. They both agreed that only I would be able to make any changes.

On October 31, Gill emailed me. She stated my entire, original $805 United/Air Canada charge was disputed by me. It was not. Once again, I had to call the airlines to confirm that her allegations were incorrect. Once again, much more wasted time and stress.

Again, on October 31, less than 13 hours before my departure, Gill cancelled my flights with United and Air Canada. The airlines never informed me. They allowed Gill to cancel the flights that I made on October 11, despite their assurances that Gill would noy be allowed to intervene. I spent hours again on the telephone hours before departure hoping that I would be allowed to depart. This new flight resulted in a three hour earlier departure, with an extra stop in Chicago. On November 1, I had to spend more of my vacation time trying to arrange another flight home.

On October 12, I sent a letter to the Scott Kirby, the CEO of United. A copy is enclosed. I also emailed a letter to Michael Rousseau, the CEO of Air Canada. Of course, neither responded.

These airlines have caused me many, many hours of work, stress and extra expenses. This has been a pitiful experience for me. They have nearly sabotaged my entire $8000 trip to Churchill, Manitoba.

I believe that I am eligible for compensation and refunds.

Tony Raymond

973 Circle Drive

Baltimore, MD 21227

[protected]@hotmail.com

Anthony Raymond

973 Circle Drive

Baltimore, MD 21227

[protected]

October 18, 2022

Scott Kirby, CEO

United Airlines

900 Grand Plaza Drive

NHCCR

Houston, Texas 77067

Dear Mr. Kirby,

After three of your agents refused to provide me with your address, an agent with United instructed me to contact you directly. I am exasperated with my treatment both by Air Canada, and United Airlines.

On July 13 I booked my trip to Winnipeg. On October 11, I called AC to ask what gate I check in at BWI. I was told that my flight was cancelled. I asked when. I was told September 12. I asked why no one had contacted me. He said someone should have, but provided no explanation. He said I had an $805 credit waiting for me. I asked for a new booking. He refused, and said to call United. United refused to book me a new flight, and said to call Air Canada. Someone named Mark answered, and said he was with Air Canada . He booked me a new flight, but charged me an additional $167. He said the price had increased. I called United, and the supervisor said that not only had I been overcharged, but the cost of the flight was now $26 less. United refused my requests for both refunds.

I made a previous complaint that same day. The case number is [protected]. This email response indicated that I had a skype interview. I do not do skype. This email had a "do not respond" indicator. So, once again I called United. I was told someone would call me after 2 pm on October 18. Did I receive a call-course not. Instead, I get another complaint #[protected]. This complaint appears to be just another waste of my time.

I have since learned that you did not have any of my personal contact information. How can you make a reservation for a traveler without having any information, so they can be notified directly? How can you and/or Air Canada cancel a flight, and not provide a refund? How can you overcharge someone to make a new flight?

I really resent the way I have been treated, and I hope that you will take measures to see others are not dealt with in such a manner.

Anthony Raymond

October 20, 2022

Micharl Rousseau

CEO

Air Canada

Dear Mr. Rousseau,

An agent with Air Canada instructed me to contact you directly. I am exasperated with my treatment both by Air Canada, and United Airlines.

On July 13 I booked my trip to Winnipeg. On October 11, I called AC to ask what gate I check in at BWI. I was told that my flight was cancelled. I asked when. I was told September 12. I asked why no one had contacted me. He said someone should have, but provided no explanation. He said I had an $805 credit waiting for me. I asked for a new booking. He refused, and said to call United. United said to call AC. I called your [protected]. Someone named Mark answered, and said he was with AC. He booked me a new flight, but charged me an additional $167. He said the price had increased. I called United, and the supervisor said that not only had I been overcharged, but the cost of the flight was now $26 less. United refused my requests for both refunds.

I made a previous complaint that same day. The case number is CAS-5164597-t5c046. This complaint appears to be just another waste of my time.

I have since learned that you did not have any of my personal contact information. How can you make a reservation for a traveler without having any information, so they can be notified directly? How can you and/or United cancel a flight, and not provide a refund? How can you overcharge someone to make a new flight?

I really resent the way I have been treated, and I hope that you will take measures to see others are not dealt with in such a manner.

Anthony Raymond

[protected]









Mon 10/31/2022 5:42 PM

Tony,

We are cancelling flight Airline Reference C738KG

Itinerary

Total 2hr 9m

Destination 1

2hr 9mAirline logoUnited Airlines 1857 • Class G • Economy • view itinerary on airline's website

Departing Nov 01, 2022 06:32 AM Baltimore/Wash International Thurgood Marshall Airport Baltimore, MD BWI

Arriving Nov 01, 2022 07:41 AM O'Hare International Airport Chicago, IL • Terminal 1 ORD

Seats 26D • Airline Reference C738KG • Miles 538 • Boeing 737-800

Total 1hr 44m

Destination 2

1hr 44mAirline logoUnited Airlines 4755 • Class G • Economy • view itinerary on airline's website

Departing Nov 01, 2022 08:45 AM O'Hare International Airport Chicago, IL • Terminal 2 ORD

Arriving Nov 01, 2022 11:29 AM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Seats 19C • Airline Reference C738KG • Miles 378 • Embraer ERJ-175 (ENHANCED WINGLETS)

UA4755 is operated by Skywest Airlines

Total 2hr 45m

Destination 3

2hr 45mAirline logoUnited Airlines 8637 • Class G • Economy • view itinerary on airline's website

Departing Nov 01, 2022 02:10 PM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Arriving Nov 01, 2022 03:55 PM Winnipeg James Armstrong Richardson International Airport Winnipeg, Canada YWG

Seats not assigned • Airline Reference C738KG • Fare Basis GNA5A1TG • Miles 811 • Airbus Industrie A321-100/200

UA8637 is operated by Air Canada - AC265

Total 6hr 4m

Destination 4

2hr 35mAirline logoUnited Airlines 8484 • Class K • Economy • view itinerary on airline's website

Departing Nov 07, 2022 10:40 AM Winnipeg James Armstrong Richardson International Airport Winnipeg, Canada YWG

Arriving Nov 07, 2022 02:15 PM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Seats not assigned • Airline Reference C738KG • Fare Basis KNA2A1TG • Miles 811 • Airbus Industrie A320-100/200

UA8484 is operated by Air Canada - AC262

Connection

2hr 5m

1hr 24mAirline logoUnited Airlines 8128 • Class K • Economy • view itinerary on airline's website

Departing Nov 07, 2022 04:20 PM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Arriving Nov 07, 2022 05:44 PM Baltimore/Wash International Thurgood Marshall Airport Baltimore, MD BWI

Seats not assigned • Airline Reference C738KG • Fare Basis KNA2A1TG • Miles 300 • Canadair Regional Jet 900

UA8128 is operated by Air Canada - AC8682

This will be cancelled today unless I hear from you otherwise. This is the flight that you $805.64 paid.

Kathy Gill

From: Kathy Gill

Sent: Monday, October 31, 2022 1:09 PM

To: Tony Raymond

Subject: Re: Urgent Frontier Trip

Tony,

They are telling me you must provide proof that you paid the $779.00 directly to United or Air Canada. You can do this by taking a picture of statement where you paid and send it to me at [protected]. Can be done in a text. Then I will send it to them.

Issue is they way it is showing in the system the funds were there and they just rebooked. This needs to get cleared up.

Kathy

From: Tony Raymond

Sent: Monday, October 31, 2022 12:01 PM

To: Kathy Gill

Subject: Re: Urgent Frontier Trip

Kathy,

My NEW flight was not disputed with my credit card company. I have had to arrange this new flight tomorrow. It has been paid for. The new flight was $779. United has refused to provide a refund, stating my travel agent should have arranged this. If no one interferes than I should make this flight tomorrow.

Please do not interfere now.

Tony Raymond

I booked extra leg room on Ticket #4ON86R with Infinity Web Solutions (US).

The original ticket #:[protected] issued to Davis Simon Edgar for travel

November 17,2022 to December 1,2022 was cancelled because his mother died while he was visiting.

Infinity refunded their portion in a voucher to travel before September14, 2023.

I, Maureen Charles, wife of Davis Simon Edgar, is requesting a refund in a voucher form for the portion above charges on my Visa card that was paid to Air Canada, please.

Thank you.

Maureen Charles

[protected]

Hello

Please review my case Flight Disruption Claim / 4L5GC4 / [protected] / / 2022/11/17 2:37 PM AC:[protected]. I was stranded in Deet Lae, NL from Oct 31 - Nov 2, 2022, and all I was given was a 20.00 meal voucher. I was told I would receive 2400.00 in the mail. AC has sent 1000 email transfers and I fear you will now close this, but it is not resolved. Please contact me and explain why I am not being fully compensated for my lost time, wages, and the aggravation of being stranded. My case number is CAS-5284820-B3F7L0 . I

My partner and I were planning on returning to Newark on flight ua8656 from Toronto to EWR (a united ticket operated by air Canada). Ticket number [protected]. I got to the airport minutes before the 90 min dead line. I checked in my bag and informed the representative that my partner (who was booked with same ticket as me) was running a little late. The representative then informed me that since my partner would be arriving even one minute past the 90 minute deadline I too would not be allowed to check in. She then went ahead and gave me back my bag without refunding me and didn't let me check in even though I was there before the deadline. After my partner arrived 2 minutes after the deadline we were told to call costumer service to rebook the flight. When I called they gave me two options either to pay the difference for the rebooking (which was an extra $500) or to cancel the flight and get a refund for the unused tickets. We opted for the refund and canceled the ticket. When we got home we were informed by united that we will not be getting a refund due to some rules and policies. It is truly unprofessionally and wrong to have the United costumer service agent tell me that we will get refunded and then afterwards come and say that due to policy I will not get a refund. Apparently even United's own representative's don't know of such rules and policies. It is completely wrong to decline a refund based on a decision to cancel our tickets which was made based on the information given to us that we will get a refund on our tickets.

CAS-4860653-X9S4W3

CAS-5006007-K2F316

These two cases have been filed with AIR CANADA in July 2022 and August 2022 respectively. Air Canada chose the best solution. Simply ignore the cases and do not answer. I am making one more attempt to get an answer before filing in court in New York

Update: I have talked to Air Canada: They told me that both cases are still active. The Air Canada site specifies that it could take up to a month to get a response. We are here in the 5th month and I did not get a response at all. What kind of information are you missing ?

Air Canada's refund and rebooking system is designed to keep our money in their system as long as possible!

I had to cancel a flight Summer 2022, and instead of a refund, I was given 2 travel vouchers. I didn't know why they broke it up into 2 vouchers, but it didn't seem like a big deal at the time.

When I went to use them, it is a big deal. The online booking system will only accept 2 forms of payment. So unless your vouchers are less than or equal to the amount of the new flight, you can't use the 2nd voucher!

I spoke to the call center (very long wait to get through, of course) — they apparently can apply both vouchers, but the prices they were getting was so much more than I had online.

This was late at night, and there were no managers to help, so I bought the flight and tried again today to get help with this during business hours. But no one could help!

They can't apply the credit and refund the difference. They can only refund the entire flight and buy it again. But if I refund the flight I bought last night, we have to wait days for the $ to go back on a voucher, during which time the flights will probably go up even more. They seemed to be going up steadily as I was dealing with this. (perhaps this is built into the system to encourage purchases?)

Air Canada this is not acceptable! You can't just lock our money in your system and then not let us use it!

on July 04 2022, we were booked on AC8064 ottawa to halifax and then on to deer lake on ac8022. We boarded flight 8022 and were ready to taxi when the crew decided the plane was unsafe to fly. We returned to the gate and deplaned

After sometime we were told that the flight had been cancelled and we were given taxi vouchers, hotel voucher and meal vouchers for downtown halifax and told they[Air Canada]would contact us at the hotel. Not hearing from them by the hotel checkout time, and unable to contact them by phone, we used our taxi vouchers to return to the airport. They had, in effect, sent us downtown and abandoned us When we approached the air canada, very frustrated agent, at the airport and asked why we were not contacted, she informed us that we were not re-booked and she knew nothing abt what was going on and she also told us that it was no point in calling us because the flight to deer lake was already booked for that day and for the next 3days. So, what now. We could fly to St. John, s, approx 300 miles from Deer Lake, but again there was no connecting flight. We decided to take that option and have our brother in law pick us up in St. Johns, so we were far in excess of 36 delay in reaching our destination. We are therefore claiming the max refund of 1000$ for each ticket for a total of 2000$. This is the third written complaint. The first two were never acknowledged by you

— FLIGHT INFORMATION — Flight Number: 182

Flight Date: 2022/06/20

Departure City: YVR Vancouver Intl

Arrival City: MSY New Orleans

Ticket Number: [protected] — PASSENGERS — #1

Title: Mrs.

First Name: Elizabeth

Last Name: Cornish — MESSAGE — Subject: Flight Delay Compensation

Message: I was advised by e mail on the Sunday 19th June that my flight to New Orleans via Toronto that same night had been totally changed by Air Canada. Now, rather than flying out on the red eye to Toronto at 00.20 on June 20th the flight had been changed so we now left at 08.30 am on Monday 20th scheduled to arrive into New Orleans at 17.02 some 5hrs 50 minutes later than planned. In effect the flight actually arrived in New Orleans at 17.22 meaning were in effect 6hrs 10 minutes later than planned. We lost 1/2 day of our vacation.

To complicate the issue even more, by the time we had received the notice of flight change, we had already left our home in Kamloops for our proposed red eye flight and we had to incur an unexpected nights accommodation in a hotel at Vancouver Airport along with food.

In accordance with Government Regulations, I am claiming compensation for both my wife and I in the amount of Ca$700 each. I am also claiming the cost of one nights hotel at the Sandman Inn in Richmond and a meal at the hotel:-

Compensation...2 x$700

One nights hotel stay...$285.77

Meal...$44.85

Receipts can be provided upon request

I look forward to an early settlement of this claim.

Thank you

Please note:

1. Its 5 months since I made my claim any by law you are required to respond in 30 days. You did not and your are in contravention of the regulations,

2. You haven't provided any explanation at any time as to why my flight was changed. You said you are required to make such an announcement at departure but again you did not. You just unilaterally changed my flight by E MAIL 12 hrs before departure for no stated reason.

3. It was always clear to me that the 1hr you had scheduled for the connection time in Toronto was hopelessly inadequate. You had weeks to make the change but you didn't.

4. I tried to phone you many times the week before to change this flight as it was obviously going to be a real problem given the troubles at Pearson but I couldn't get through and you wouldn't let me hold. Again, issues clearly within your control but you failed to act appropriately in hiring enough staff,

5. I even visited the Air Canada desk at our local airport to try and sort this out but they said they couldn’t do anything without incurring me extra costs for a schedule change. Again a matter within your control

6. The delays to my flight started when the plane was leaving Frankfurt and had clearly not even landed in Toronto let alone Vancouver when you unilaterally changed my flight. You had plenty of time to put on a substitute aircraft had you so wished but again you didn’t. Clearly a matter within your total control. (I believe that the flight to Toronto eventually left Vancouver over 6 hrs behind schedule) You knew you had a problem when the flight was still in Frankfurt…. you could have phoned me or messaged me and probably arranged a flight earlier rather than later in the day but you didn’t. I could have flown to Toronto on an earlier flight had you offered. Clearly your choice.

April 25, 2022 8:00am. I was booked for a flight from YVR-YWG. They came over the PA and said anyone who wants to give up their seat will get an $800 voucher. I volunteered my seat. Attendant forgot to finalize in the computer until after the plane left which caused problems. Never got it at the airport and told to contact customer relations. Filed a support ticket with them as soon as I got home that night.

7 months later, it's November and I still haven't got my voucher. In the 7 months of many e-mails and even a registered letter with copies of tickets etc. I have had one e-mail response at the 5-month mark saying they will contact Vancouver airport for more info.

There is no phone number for customer relations, only the general line which I have called many times. They just keep saying to use e-mail, maybe social media like facebook/twitter. I have tried posting on Facebook and Twitter and have gotten a response from their media rep. Their response is to be patient with Customer Relations as they are "working on it"

It feels in vein the amount of work I've put into e-mails, phone calls, registered letter, social media with nothing but silence from the customer relations team. I'm at my wits end but not willing to let them get away without holding up their end of the bargain as they were the ones that asked for help and offered the voucher.

4hr hold over that cost food & pickup travel being needed 2 times at kelowna pick up point.

IAH flight was missed because baggage personal could not off load to meet connecting flight to YLW and all these problems started. People had to shuffle

back & forth. Gas ... Time ... Food.. @ both ends

Ac4946 IAH - YYC Connecting Fight AC 8393 then 4hs latter to AC8395

My name jason alkhouri. I am 25 years old.. I am fully disabled person I use wheelchair 24/7

Upn my arrival home from douha to frankfort to calgary I found that my wheelchair was damaged and some part was missing.

I reported to air canada complain office right away after I landed at calgary airport.

I ask customer service about what my next step.. They assured me that's I have nothing to do on my side.. But they will contacting me when they find the missing part.

After about 10 days I contact aircanada.

They asked me to file a complaint.. So I did.. But I received e. Mail response telling me that there's nothing they can do and I have no case and advised me to contact my insurance company to get compensation for the wheelchair.

Here's a copy of my complain I file upon my arrival to calgary airport:

File reference              - yycac98794/08sep22/0544gmt

Name                        - alkhouri/

Title/initials              - ja/

Given name                  - jason/

Flight/date                 - ac849/07sep/

Routing                     - fra /yyc

Colour/type                 - black wheel chair, powered or

                            - manual and accessories

Damage details  01          - bott/other

Baggage details 01          - footrest missing

Adv speak with claims

Air canada, calgary international                           

 

And this is what aircanada responded:

 dear mr. Alkhouri,

 

Thank you for reaching out to us. I’m sorry your item(s) arrived in a damaged condition. Please accept my apologies for the inconvenience this has caused.

 

I am unable to consider your claim as it was submitted beyond the time limits. as stated in of general conditions of carriage, all claims for damaged property must be made in writing to the carrier forthwith after the discovery of the damage and, at the latest, within 7 days from receipt. This is in accordance with the tariff regulations and conditions of contract applicable to all airlines. general conditions of carriage and tariffs

 

We recommend you contact your insurance provider as they may provide coverage. They may contact me if they require additional information.

 

Respectfully,



Mauricio parsons

Baggage claims representative

On Sunday November 6th, I was denied boarding on Air Canada flight 793 on a trip bound for Manila Phillipines, because they said I needed to have a negative covid test to enter Phillipines. This is false.

As per The Republic of Philippines Inter-Agency Task Force For The Management of Emerging Infectious Diseases (screenshot included below):

"However, the following shall be exempted from this pre-departure testing requirement:

i. Foreign nationals age 18 and above who have received primary series COVID-19 and at least one(1) COVID-19 booster Shot."

Having received the primary series plus two booster shots, I was eligible to legally enter The Phillipines, and thus should not have been denied boarding.