Air Canada
Reviews and Complaints

I have flown dometically and internationally thousands of times and experienced almost everything until this flight on Air Canada.

Flight AC 138 departure from YVR was delayed from 11:30 pm departure to 00:40. When checking asked about delayed flight and making connection. Staff assured me there were quite a few people with similar connections and connecting flights would be delayed to allow for our delayed departure. The delayed flight left on time and Captain stated he would make up for some of the lost time.

We arrived at YYZ at 07:55 am +/- and I hurried to BGI departure gate E79 and arrived there at 08:33 +/- to a long line awaiting boarding. As a long line was not in a rush to board but when attempting to board was denied boarding and referred to customer service. While in line to board still receiving update notices on my cell phone from Air Canada on gate/departure times. The BGI flight was ultimately delayed until about 08:47 departure.

I subsequently discovered Air Canada had arbitrarily and capriciously rebooked my departure from YYZ to November 9th and resold my seat to a third party while enroute on Flight AC138. This assuming I would not make my connection although a problem created by Air Canada unrelated to circumstances beyond their control. Even Air Canada staff were shocked I was treated this way and they have seen it all.

I am now sitting in the Airport Sheraton Hotel in YYZ awaiting my connection to BGI on November 9th. Incurring significant expenses for food and lodging to say nothing regarding the impacts on my time and work schedule. This was a total MONEY GRAB BY AIR CANADA! I want full compensation, reimbursement of all expenses, an upgrade to first class and a free first class roundtrip to any Air Canada destination, etc.

Arch Ford

Air Canada Complaints Department.

Booking Reference 2632AX

I had booked my flights using Air Canada website.

From Montreal (YUL) to Ahmedabad (AMD).

Journey (Oct. 4th, 2022) from YUL to AMD was fine, although few hours delay at YYZ, due to technical problems in the aircraft. (AC-AC-EK airlines)

Return Flight from Ahmedabad (AMD) to Montreal (YUL).

I had reached the AMD airport 4 hours before time and went for checking in my baggage. (QR535 from AMD to DOH)-> (AC59 form DOH to YYZ)-> (AC422 from YYZ to YUL)

I had one checked baggage 22kgs.) one cabin bag (6kgs) and my laptop in the laptop bag.

Qatar Airways refused to allow the laptop bag and said, only one bag can go in as Cabin baggage. Either laptop bag or my 6 kg bag.

On my several requests they did not agree, whereas it is clearly written on my ticket what is allowed. Other passengers also had to go through the same stress which I witnessed.

Qatar Airways wanted me to put my cabin baggage (6kg) as checked in baggage and pay for it as second baggage.

The amount of stress created at the airport prior to my journey was phenomenal. No one at Qatar Airways counter was ready to listen and even see what amount of luggage, my ticket allows me to carry. They said they have instructions from Qatar Airways and advised us to call Qatar airways office, time was 1.00 am in the morning, 29th oct. 2022.

Finally, I had to dispose of my belongings in the garbage bin at the airport, put my laptop bag in my cabin baggage.

Sincerely,

Inderjeet Singh Bedi

([protected]@yahoo.com)

I choose Air Canada for my flight to Italy because I mistakenly felt the airline was reliable. I was going to see my daughter in Italy for the first time in 10 months. The trip went sour pretty quickly.

Oct 23 flight 1077 from IAD to YYZ was delayed twice so I missed my connection to Rome by 10 minutes, despite the fact I almost ran to the gate. Why they were not notified to wait 10 minutes I can't understand. I got to the gate at 9: 08 the flight was scheduled to leave at 9:15. I was then told that you had only one flight per day to Rome. I was put up in a hotel but since checkout was noon I had to spend the entire day at the airport waiting for my 9PM flight. I missed an entire day with my daughter and lost the first night of my pre - paid hotel. While I was I waiting for my flight the next day I got a notice that there was a change in my return flight to IAD. The stop over from Toronto was now leaving 2 hours BEFORE my plane from Rome even landed! How crazy is that. After talking to an agent the best that could be done was too add an additional stop before getting to IAD. My new flight plan was;

Flight 893 to Montreal, Flight 421 to Toronto Flight 8620 to Dulles. That's alot of running around and stress for a 72 yr old. It turned out to be a 15 hour trip!

Reference:

File reference - dcaac38424/01nov22/2303gmt

Name - michaels/

Title/initials - dm/

Given name - david j

Flight/date - ac8784/01nov/

Number of bags - 1

Ticket number -

Colour/type - red/maroon/pink/ wine - design - combined hard and soft

- material

Tag number - ac287903/

Air canada, ronald reagan washington national

Re: air canada lost luggage third party

Delivery company

The company you hired to deliver my lost luggage from reagan international airport did not deliver my bag to my address but left it sit downstairs.

It took him longer to take a picture and text it to me then to deliver it to my door.

Please do not pay him

Or do not pay the company he works for.

What is the company you use to deliver bags from reagan international airport?

Please respond

Hi

I am writing this email first to confirm if the following person is employed or not by Air Canada as Customer Experience Specialist as mentioned on his LinkedIn Profile.

Mohamad Youcef, Karoubi - Driving License K0652-[protected]

If this person is indeed employed by Air Canada, I wanted to let you know that I have serious reservations on his sanity and mental health and hope Air Canada takes this matter seriously before continuing to employ him as he could be potential threat to the customers just as he demonstrated when he illegally entered my property to threaten to harm me physically and harassed by wife on Oct 30th. I do have video proof of him entering my house and confronting me and I had to tell him to leave multiple times or I will call the police. He still stood outside my back door in the backyard and refused to leave. I am also filing a police compliant against this person as I am my wife are still in mental trauma after what had happened and what this person can and might do to us.

I seriously hope corrective/disciplinary action is taken by Air Canada against this person and do believe institution such as yours takes this matter seriously.

In addition to this note, I am also writing to Twla Robinson - Director Customer Care and Anthony Doyle - VP Customer Contact Centres.

If you need to call or contact me, my direct number is [protected] ([protected]@hotmail.com).

Regards,

Asad Hassan

I am Trinite Mbaidene Toumalengar, and my son Mbaiasra Mattis Noah Madjitoloum, are supposed to flight ET 552K to Toronto on 10/29/2022 and connect with AC8747T to Charllotte North Carolina (YYZCLT) on 10/30/2022 but there was a change of flight from Addis -Ababa, Ethiopia and at our destination, our baggage (4 suitcases) did not arrive. The following is the description of the baggage: 0071ET860308, 0071ET860306, 0071ET860300, 0071ET860299). Ticket reference: BAHBQC. If found please contact my husband at +[protected], email: [protected]@gmail.com and the physical address is : 11206 CARMEL CHACE DRIVE, CHARLOTTE, NC 28226.

10/16/22 air Canada ticket personnel were rude, indifferent allowing our group to sit in the terminal for 14hrs without replacing our flight. Not even telling us that there were no seats available.

You had multiple business seats available but they were never offered to our group.

We had to pay out of pocket for another airfare to reach our group in Israel.

On our return flight our group had issues with The TSA in Canada airport. Tel Aliv allowed certain items then they were taken away by your airport?

4:30 AM October 5 checking in with my 8.5 lb dog (Maltipoo a toy poodle/Maltese mix) and her carrier (16"x11"x12") Bentley is 11" tall.

Without a smile, good morning or apology I was denied check-in because my dog was too big! I was told she could only travel in the hold - definitely not an option. Found alternate transportation to Tampa. Returned on October 19 res # 3QAYZC with my dog and encountered no problem. My dog is 4 years old and has travelled with us numerous times (10+) on Air Canada without a problem.

I realize this is minor compared to what the blind lady endured recently when her seeing-eye dog was denied, but I can assure you it has taken me until now to get over the treatment I received at Pearson. I am out of pocket as follows:

> Airfare and dog charge

> Airline limo to and from Pearson $86.40 x 2

> Arrival transfer in Tampa USD 160 (cancellation deadline is 24 hours prior)

In addition, I currently have reservations for my husband Craig Muzylo, myself Emma Bond and Bentley for Jan 5 2023, (Res # 4MOR4W and 4MW5HH) If you cannot guarantee check-in for my dog these reservations need to be cancelled and refunded.

I hope to hear from you soon so that, if necessary, I can make alternate arrangements for our flights in January.

CIBC Rewards Booking # 39UF9P Air Canada Booking # [protected]

We booked and paid for a trip to Bahia Principe Akumal Mexico on March 27, 2022.(Oct 7-16) During the booking we also requested booking and paying for seats ahead of time. We received confirmation that we were booked into 14 E and F for both flights.

Sept 7 we received the documentation from Air Canada and we were changed to 15 E and F for the flight to Cancun, which was fine and 34 E and F for our return. I called Air Canada and changed it to as close to the front as possible. (23 H and K) It is always our preference to sit at the front of the plane when we travel. When we got to the airport Friday Oct 7, the ticket agent said our seats would be issued at the gate and they weren’t what we booked. The notation on our boarding pass was STBY (standby?!). We were issued row 32 for me and row 40 for Paul. You didn’t even have us seating together which was the reason back in March we paid to book our seats! The counter agent was rude and unapologetic. Her response was the plane is full and you will get you money back. We didn’t want our money back, we wanted to get what we paid for back in March!

Our return flight – same thing. This time the agent tried her best and got us together in row 41.

This was a special trip for us and it appeared to us that Air Canada booking agents and ticket counter didn’t care about us at all. I will say that crew on board were delightful and got us to both destinations safely.

I’m requesting a refund for a service I paid for and didn’t receive.

We travel regularly and this was our first trip with Air Canada Vacations. It didn’t seem to live up to all I have read on your website.

Regards

Karen Schertzberg

Charlotte, NC, Friday, June 17,2022 flight AC 8748 canceled, agent got us on American AA 1745 to Toronto. Going to Vancouver for Alaska cruise. American delayed and still left my bag in Charlotte. I have nothing to wear for the cruise. American said buy what you will need for the cruise and toiletries. American says final fight has to be the one reimbursing, which is AC 0131 to Vancouver. Too late to catch that flight. (We have been fighting with American for four months until they finally said Air Canada is the responsible for the lost luggage).

We slept on a bench in the Toronto Airport. Get a flight on AC 107 on June 18th to Vancouver. Now we have missed our Victoria trip because of the canceled flight AC 8748. No clothes to wear, so get up early Sunday morning, June 19th, and take a taxi to the Walmart (Walmart is the only store open at 7 AM) in Vancouver to buy shoes, socks, underwear, pants, shirts, t-shirts, a suitcase to put stuff in, hoodie, gloves, etc. to wear on the cruise. The taxi was $30 each way=$60. Spent $711 at Walmart. It was a total nightmare. Air Canada never explained why flight AC 8748 was canceled, because it was a beautiful day to fly and no weather issues? Then it was the nightmare from Hell! Unbelievable lines everywhere the entire trip.

Thomas Cooley-[protected]. [protected]@aol.com

324 Saint Andrews Blvd, Campobello, SC 29322

booking ref number 4LGMYH

flight number AC7877 to Toronto then from toronto to Fredricton was delayed aswell was delayed several times

then on my return

flight AC7872 was delayed for 2 more hours

On Return flight

Fredricton to Toronto was delayed over 8 hours where I was given a taxi voucher to return home but made for an extremely long flight in the end to return home was like a 2 day event

flight # AC7877

When i return to Victoria my baggage was lost and had to wait til the next day to retrieve my luggage. Air Canada has been nothing but a disapointment in my opinion. Not to mention the staff were rude and inconsiderate. They need to be retrained on how to smile. I would like to be compensated for all of these issues

My flight AC8838 on 10/16 was delayed about 2 hours due to accumulated delays in he incoming flight.

Booking reference: 29VELR

From your last email:

Original Flight Time:

AC8838

Departing Toronto (YYZ) on October 16, 2022 @ 18:55

-- from Gate F66

Arriving in Raleigh Durham (RDU) on October 16, 2022 @ 20:42

-- Arrival Terminal 2, Gate C12

Revised Flight Time:

AC8838

Departing Toronto (YYZ) on October 16, 2022 @ 20:20

-- Departure Terminal T1, Gate F66

Arriving in Raleigh Durham (RDU) on October 16, 2022 @ 22:01

-- Arrival Terminal 2, Gate C12.

Actual arrival at the gate was 10:30.

This impacted my plans for the evening.

I booked a flight on 23 Mar 2020 from Sydney, NS to Fort Lauderdale, Florida to go on a cruise.

Because of the worldwide pandemic there was no flight or no cruise. I have been trying to get my refund since then.

I have called Air Canada customer service several times. I sent an email to customer service. I still do not have our refund.

Our Ticket No is [protected]

Passengers on the ticket were Beverly Ann Brufatto and James Norman Brufatto. Phone no [protected].

All the other people that were supposed to travel with us have received their refund years ago. It will be three years this March and we r still waiting. Please solve this issue for us. Thank You.

I travelled for business on Aug 25th to DC. It was myself and my husband. Flight was delayed 2 hours but we finally made it but our bag didn’t. After waiting for 2 hours at the airport they said the bag was still in Toronto but no problem we would have it tomorrow. I was told at that time to buy what we needed.

I called baggage claims everyday and they had no idea where the bag was.

After I arrived back to Toronto with still no bag I went to the desk and let them know to change the delivery address, to my house in Toronto. The next day I got a call my bag was delivered to my hotel in DC.

Again I called everyday to recover the bag.

After 21 days I filled out the claims and receipts. The total for 2 people was $2100. After 6 weeks I finally heard back they will only be paying me $1000. No way could that cover 2 people for 4 days of a work trip. I want the full amount of the claim back not 50%.

We have been contacting Air Canada customer service since March regarding our unused portion of tickets and were first promised to trade the remaining value of the tickets with Air Canada vouchers. The vouchers were never delivered. We contacted Air Canada again and were PROMISED that someone would look into the case. NEVER EVER HEAR from anyone from Air Canada? Very disappointed about how they handle issues.

Bonjour, veuillez trouver ci-dessous copies d'echanges avec les lignes aeriennes concernées par une demande de remboursement. Le dernier mail daté au 21 fevrier vous etait adressé et est resté sans réponse. Je vous serais grée de m'envoyer rapidement les documents demandés.

respectueusement,

Danièle Blake

[protected]

reclamation/remboursement

Daniele Blake

Feb 21, 2022, 5:29 PM

to Air

Madame, Monsieur,

Suite aux échanges ci-dessous avec Lufthansa je me permets de m'adresser à vous afin que vous m'éclairiez sur ce "remboursement" que j'ai en effet demandé mais dont je ne trouve pas trace.

Vous remerciant par avance de l'intérêt que vous porterez à ma requête, respectueuses salutations,

Danièle Blake

---------- Forwarded message ---------

From:

Date: Sat, Feb 19, 2022 at 7:36 AM

Subject: RE: [EXT] Re: Lufthansa Customer Relations, FB ID [protected] French

To:

Madame Blake,

Nous vous remercions de votre correspondance du 18 février 2022 concernant la réservation SRYLDB.

Après vérification, nous constatons que vos billets ont été émis par air canada et nous vous demandons de les contacter afin de vous fournir un justificatif.

En vous souhaitant bonne réception, nous vous prions de croire, à l'expression de nos sentiments les meilleurs.

Cordialement,

Aziza Leroux

Deutsche Lufthansa AG

[protected]@services.dlh.de

lufthansa.com

Lufthansa is a member of Star Alliance

Sitz der Gesellschaft / Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registereintragung / Registration: Amtsgericht Koeln HRB 2168 Vorsitzender des Aufsichtsrats / Chairman of the Supervisory Board: Dr Karl-Ludwig Kley Vorstand / Executive Board: Carsten Spohr, Thorsten Dirks, Christina Foerster, Harry Hohmeister, Dr Detlef Kayser, Dr Michael Niggemann, Ulrik Svensson

From: Daniele Blake

Sent: Friday, 18 February 2022 21:03

To: XR, CPT FRADMIN

Subject: [EXT] Re: Lufthansa Customer Relations, FB ID [protected] French

Madame, Monsieur,

J'ai en effet demandé remboursement des billets sous la reservation SRYLDB, faite sur OPODO le 13 octobre 2021 pour un montant de 1769,50€ . J'ai réglé cet achat avec la carte de crédit et mon compte ne montre aucun remboursement.

Pourriez-vous s'il vous plaît m'envoyer un document qui confirme ce remboursement ?

Cordialement,

Danièle Blake

On Tue, Feb 15, 2022 at 12:51 PM wrote:

Madame/Monsieur Blake,

Nous vous remercions de votre correspondance du 21 Novembre 2021 concernant la reservation SRYLDB.

Nous vous prions de bien vouloir nous excuser pour le retard dans le traitement de votre courriel. En raison du grand nombre de courriels en notre possession et de l'importance accordée à chacun d'entre eux, des délais d'attente sont à prévoir.

Après vérification, nous constatons que vos billets ont été remboursés. Nous sommes désolés de ne pas avoir pu répondre à votre demande à temps, car cela ne reflète pas les valeurs de Lufthansa.

Pour une prochaine assistance, veuillez contacter la réservation générale au numéro suivant: +[protected]

En vous souhaitant une bonne réception, nous vous demandons de croire en l'expression de nos meilleurs sentiments.

Cordialement,

Andrea Bella

Lufthansa Internet Service

Deutsche Lufthansa AG

[protected]@dlh.de

lufthansa.com

Lufthansa is a member of Star Alliance

Sitz der Gesellschaft / Corporate Headquarters: Lufthansa Global Business Services S. A. de C.V., Mexico City

Board of Directors: Paul Majeran

El presente mensaje puede contener información confidencial y privilegiada. Si usted ha recibido este mensaje por error, por favor respóndalo para informar al remitente del error y bórrelo inmediatamente después./This message may contain confidential and privileged information. If you have received this message in error, please reply to advise the sender of the error and then immediately delete this message.

Aviso de Privacidad: Lufthansa Global Business Services S.A. de C.V.

con domicilio en la dirección arriba mencionada, utilizará sus datos personales aquí recabados únicamente para contactarlo en relación con a los servicios que esta compañia presta en su favor.

On September 13 2022 myself and my parents (Dana, Sandra and Gary Brunette) had a flight booked on a direct flight from toronto to rome italie AC890 dep 20:50. Then we were bumped.

We were then rebooked on flight AC826 to amsterdam, then onto KL1603 to rome. We asked several times if our luggage would accompany us... and re were reassured several times that it would arrive in Rome safely. Well it didn't! The KLM guy at baggage looked it up and said the baggage was still in Toronto. We were on a tour so made us very nervous that we would get our luggage at all. We finally got out luggage three days later. You inconvenienced myself and my elderly parents.

Not only by bumping us, changing to a connecting flight and losing our luggage.

AC Flight 532 Sept 21/22So my best friend and I booked 3 months in advance and paid for our seats for this flight through the Aventura credit card center. Imagine our surprise when checking in online, our seats were gone and we were 5 rows apart. And our tickets said our seats were "confirmed". Stopped at the AC counter at the airport and the girl said I will put you in row  36 and hopefully you can switch with someone or ask on board and I’m sure someone will move you. Spoke to lady at front of plane upon entering. She said they would do their best. Spoke to lady at back loading trays. Same reply. But said they would look into moving us when we were in the air, A lady and her husband were behind me. They were told ‘those seats are for us or a medical emergency’ by steward. Lady was upset and also said she paid for them to be sitting together. She was rudely told she was moving to seats 27b and 28b. Anilise was very rude to them . I was shocked. As we left (an hour late I might add, because connecting flight from Australia was late), no one addressed our concern. I explained again as my leg started to cramp and spasm, that we had wanted an aisle and 2 seats together like we paid for. I was ignored. They took the carts out and so after using the bathroom I sat in the seats behind me. The ones not being used as they were serving. I was told to move. I did argue and was told I could sit there until the cart was finished. Soon as finished. I was ordered to move. Which I did. Then we hit a bit of turbulence and an older lady (80’s) was walking back to her seat and struggling. Only Jennifer finally rushed to help her. The other two just did not care. The passenger beside me even commented on how rude they were. Said she was not impressed with AC. So then the 3 of them sat behind me. And talked. Loudly. Sat there for close to an hour or more off and on.  People had cups not picked up and garbage they wanted to discard but they were ignoring all. Never seen such attitude from cabin staff. They never once offered to help us and attitude was that of entitled millennials. After 3 hours I saw a lady carry all her garbage to the back and give to the server. I am so thoroughly disgusted in the AC staff.  Never seen such a disregard for 'customers'.  They seriously were not interested in their jobs, maybe only the perks of the job. Anne Champagne [protected]

Numan Umar Farook Booking reference: W32465

Mohamed Ibrahim Mohamed Umar Booking reference: WDE3TM

Flight Ac 854 was the one which was cancelled with no notice before hand they told us just 30 minutes before and they said it was due to weather but I got a text saying maintenance and then they said me and my dad were put on the 11:05pm flight rather than the 18:35pm flight and gave us boarding passes for the 11:05 pm flight then when I went to recheck at 10pm if I was on the flight they said no you were on stand by now the flight is full your on the 6:35pm tomorrow and your dads on Finnair to Iceland they rebooked these flights without us being aware it was happening, Then when i queued up at customer service for hours and they only had one member of staff working for about 90 people in the queue and when I got there they didn't offer us hotels to stay the night which they were legally meant to give and then we had to book Airbnb's and get cab to stay that night and missed my university enrolment day and the cabs booked for us at London Heathrow were paid for and they had to come back again which I had to pay them again for, we were given boarding passes for the 11:05 pm flight for the 20/09/2022 but I wanted to recheck because I wasn't convinced we were on the flight so when I called up and rechecked which I had to wait good two hours on the phone and I was told that I was on the system and my dad wasn’t they didn’t rebook him we were given useless boarding passes basically.

Canada's passenger rights charter, the Air Passenger Protection Regulations (APPR), mandates airlines to pay up to $1,000 in compensation for cancellations or significant delays that stem from reasons within the carrier's control when the notification comes 14 days or less before departure.

On September 27, I boarded a flight leaving Port of Spain, Trinidad. The flight was announced in advance that it would be late departing by approximately 40 minutes as a result of an operational issue.

The flight was 60 minutes late departing from Port of Spain. When I boarded the aircraft and went to my assigned seat, I observed it was dirty. There was visitable yellow, crusted liquid with small particles of matter within the described, that had stuck to the wall below the window and between the seat. It was observed on the seat and the floor in smaller quantities as well.

As it appeared to be discarded food or liquid from another person, I asked the flight attendant to assist with bringing something to clean/disinfect the area.

When the flight attendant returned, I was asked to identify the issue.

It appeared very obvious to me, yet I kindly indicated where my concern was. Upon leaving the seat, there was still evidence of the unknown matter on my seat, and on the wall below the window and between the seat, further down.

I did not feel comfortable based upon the initial response I received, to call the attendant again, as it was busy and we were clearly late and rushing to depart.

Instead I checked in the back of the seat pocket, to look for anything to wipe it down with. I only found a used tissue in the seat pocket. This lead me to believe the plane had not been cleaned prior to us boarding. This is unsettling considering we are hyper aware of germs, virus and bodily fluid in 2022.

I did not feel comfortable for the seat I paid to travel in. When I asked about connecting flights, Arrive Can info and where to pick up my luggage to avoid missing the connecting flight with Air Canada, I was provided two different sets of instructions from the check in and flight crew about picking up my bags between connections.

I missed the connecting flight via air canada, and there was no visible person at the departure gate to assit me as advised. I believe being informed is a form of prevention and right that travellers have as a part of their experience.

Overall, I could have tolerated the misinformation and lack of concern regarding my connecting flight and how to accommodat that prior to missing it, as I was placed on the next flight.