Air Canada
Reviews and Complaints

6 of us travelled on June 10/23 Pearson Airport Air Canada to San Francisco 8:00 am Flight AC737

My sister was using my wheelchair as she had surgery and was told that she could not bring the wheelchair on the flight that she has to put it with the baggage

When arriving at San Francisco we received the wheelchair and noticed it was damaged on the armrest, it was cracked and the screws could not hold the armrest in place, as a result we had to tape the armrest onto the pole it sits on

MR SINGH

To:

[protected]@aircanada.ca

Thu, 13 Jul at 20:36

Thu, 13 Jul at 20:30

Dear sir/madam,

iam a british airways staff , i travel to YYZ from LHR AND RETURNED VIA YYZ TO LHR TICKET REF 4J9NNT.

i cancel duplicate ticket for the same flight at yyz airport which was ref 41ZPCO WHICH I AM REQUESTING FOR REFUND .

i did try on web site ,automatic reply came in , till to date no updates received ,please could you look into this or redirect it to the right department please.

NAME MR SUKHDEV BIRING TICKET NUMBER ..014-[protected]

B,,,NAME MS KAMLJIT BRAR TICKET NUMBER 014-[protected].

if further information required please contact me .

best regards

sukhdev biring

Electronic travel voucher issued on account of Air Canada using our return flight out of Venice which was booked & paid for & when we arrived to check in they said they had overbooked & we had lost our seat Septemeber 2018.We were issued these vouchers one each for Mr & Mrs George Onicz for 900 Euros I used my ticket to purchase two return flights to Boston therefore one voucher remains for 900 euros never used on account of Co-Vid It was renewed twice so I would like to know date of expiry & value in Cad dollars as I need to go to Scotland for sickness in the family.

voucher onicz/george mr number [protected] issued sept 30 2018

The customer care number told us to get a number & code from You

Thank you for your care in this matter

Avril Mcintyre-Onicz

I am writing to complain about the very poor service of Air Canada due to flight delay.

On July 1, 2023, my family of five booked flight AC182 from Vancouver to Toronto. The planned departure time at 23:10. Around 21:00, we were notified of the delay until 24:00, and half an hour later, the flight was cancelled. The staff of Air Cananda on Vancouver airport told us there was no way to arrange accommodation and transportation, we have to solve it ourselves and claim all reasonable expenses later on. We immediately booked hotel and the taxi.

Next day early morning, we received an email from Air Canada said that the rescheduled flight on the morning was cancelled as well, and we only can take the AC182 flight at night, This made us stay in Vancouver for another 24 hours.

After return to Toronto, we began to apply for claim.Since Air Canada did not provide a customer relationship phone number, we filed claims through Air Canada website on July 6. The next day, we received an email from Air Canada customer relation department saying that the flight delay was caused by unpredictable maintenance and we have no eligability to claim the expenses.

May I ask Air Canada:

Why did the staff at Vancouver Airport explicitly tell us that we can apply the claim?

In addition, the reason for the flight delay was given by Air Canada itself. how can we prove the reliability of this explanation?

The maintenance of the aircraft is the responsibility of Air Canada, why passengers should bear the consequences?

We expressed our opinions to the customer relations department of Air Canada via email (we only have email contact method), however we haven't heard anything from them yet. As Canadian, I'm ashamed to have such an airline.

July 10, 2023, my family and I were schedule to fly from Calgary to Los Angeles to go to Disneyland for a week. The flight was to leave around 6:00am. We proceeded through security and customs only to find out the flight was cancelled with less than two hours notice. We had to go back through customs, then fight to get our luggage back. An hour later we were told to see an Air Canada agent to rebook our flights. None that the agents helped. Instead we were given a card with a phone number and told to call it. Two hours later, Air Canada could not find us a flight to fit with our Disneyland plans and we were forced to cancel our entire trip. Kids crying and adults too. Absolutely devastating and no one at Air Canada cared one bit. I will NEVER fly with Air Canada again and will encourage others to never fly Air Canada.

I booked the air ticket of Air Canada, and arrived at PVG from YYZ via HND. I arrived at Toronto Airport one and a half hours in advance and checked in at the check-in equipment. I chosed Chinese language service on the machine (see the attachment for the screenshot). The red word clearly told me that your flight has not started to check in yet, so I began to wait. 60 minutes before the plane took off, I felt that the problem was very serious. I contacted the staff and was told that I needed to check in 90 minutes in advance. The wrong prompt of the self-service check-in machine caused me great losses. Please compensate me! !

Hello,

I am writing this letter to ask someone to help me. On August 25, 2022, we purchased Expedia tickets to Toronto, Canada. Covid struck our family, and we could not travel. The airline gave us a year extension expiring July 16, 2023. Due to the poor air quality/ wildfires and the respiratory risk, I requested a delay until the end of 2023. I was told I needed to pay $200 per person for a travel extension, which is only good for 19 days. Additionally, I purchased flight protection which I need clarification on what that's good for. Please reconsider my situation and honor my request for an extension until the end of 2023.

Airline Itinerary #[protected]

Mona Williams

[protected]@hotmail.com

Hello my name is Mohammed Hussein, I am filing this complaints about Air Canada employees whom treated me and other people have color in a racist and unfair way at Regan Air Port in the day of June 25,2023.

We have been told that our flight has been cancel, because there an issue with the tower fine I understand that .All WHITE Canadians or Americans was given a ticket for Hotel and food.

When I reached the counter, I spoke to Ibrahim the manager who tolled me that there will be No fight for my return to Toronto until June 27.I told him I have to work Monday plus I do not have money for accommodation and food !I don't have family in Washington.

He simply tolled me that there is nothing we can do to help. After a long argument a female tolled me I will book your flight for Monday that means they have the solution but they give the priority to WHITE people just to keep them quite.

I was like a homeless I don't know where to go.? I went back to the hotel they tolled me that I do not have reservation No room available for me! I I was running between hotels to find a place to sleep until 1:00 am

I will not let this go I will take it to the highest level including the social media to hear my story.

Thank you

Mohammed Hussein

Our names are:-

William Rennie

Kathleen Rennie

We had a flight Disruption Claim (3LSE57) Case # CAS-6156281-Q6G5N7.

I received an e-mail from a Arthur Armstrong from Air Canada Customer Representative on June 17/23. It stated we could choose between a e-transfer and a credit.

I replied to this e-mail on June 21/23 and stated that we would prefer a e-transfer payment.

Since this has happened I have received no correspondence or transfer of funds.

I have called numerous times to [protected].The first time they stated they could be of no help and to contact Customer Support through the web site.

I have sent e-mails to the customer support with no reply. I have tried the chat service and that was of no help. I have tried calling the number again and have waited over an hour with no call back yet.

Can someone please help as this is very time consuming and frustrating.

Regards.

William Rennie

I checked in for my flight on June 27th reservation number 38RKDQ l fell ill on the way to gate , paramedic called the adviced not to fly ambulance called admitted to hospital l have been trying to speak to someone about this it has cost me £723.00 in telephone calls to Canada and still have no answers l wanted to rebook my flight or receive a credit. I have never experienced such appalling service from Air Canada l expect some answers to this complaint ASP

Hello I want to file a complaint about your employees and this is very serious complaints. On June 21 I was travelling to Washington with Booking number [protected]. When I arrived to the Air port at 6:00 am I have been tolled that my flight has been canceled because there no enough crew! They arrange another flight to Montreal and then Washington, I refused the deal because is a long trip. Finally after arguments with CheapOire they found me a flight from Toronto to Washington at 8: pm and gave me &20 for food sitting in the air port for 14 hours.

For my return from Washington, I arrived to Regan Aire port on time for my flight N.2105 and I was surprised my flight also canceled! I saw all white Canadian or American was giving Hotels. transportation and cards for food. when I reached the counter I have tolled my flight will be on June 27. I asked the manager his name is Ibrahim, I tolled him I need to go back to Canada because I am working on Monday, pulse I do not have money for hotels and food? He simply tolled me there nothing we can do is going to be on your on.

What else you expect me to write? this very clear racist treatments and discrimination against all color people who received the same treatment on that day.

We exchange the telephone numbers and we will sue Air Canada no matter what.

The issue here not asking for refund and what I have lost in Hotels /food and transportation is racial profile and discrimination case.

Mohammed Hussein

You can reach me at [protected] email [protected]@yahoo. ca

Thank you

Flight AC8356 scheduled to depart @9;35 -delayed due to mechanical problems

on June 24/23 going from Windsor to Toronto - Delayed -rescheduled to depart at 16;00 hrs on AC8360 June 24/23 from YQG to YYZ

Toronto to Regina AC1925 - Toronto to Regina - delayed

Departure scheduled for 18:00 hrs - full plane- after rushing to get to the plane we were informed the plane will not be leaving that day - go to ticket agent to get a new Boarding Pass. Did that.. was automatically reScheduled for June 25/23 at departure at 8:00 on AC1113

No hotels were offered with the excuse that the Pride Parade was in the city and all hotels and motels were full. We are seniors and we had to stay, sitting up in our chairs till the following a.m. We finally arrived in Regina, at around noon time, June 25/23. IN WINDSOR, THE TICKET AGENT GAVE US THIS APPR AND TOLD US TO DEFINITELY PUT A CLAIM IN. THIS TRIP WAS WELL OVER THE 9 HR DELAY WHICH MEANS BOTH MY HUSBAND AND I SHOULD BE COMPENSATED $1000.00 EACH

WE HAVE TRAVELLED AIR CANADA MANY TIMES AND ENJOYED THE FLIGHT, BUT THIS WAS AWFUL.

Dear Sirs,

I bought points on Aeroplan with the 50% discount from the promotion until June 17.

In 24hs I received a email that my purchase was canceled without any explication.

I bought again on June 15, and until now, I do not received the credit of the points.

Purchase Summary: [protected]-9186

I'm trying to call Aeroplan on 1.800.3615373, but it's impossible to some one answer.

Possibly I will no longer be able to issue the ticket with points due to Aeroplan's delay.

I was traveling flying for a hunting trip. I didn't receive my luggage until the following day when traveling there. Upon returning from my destination I didn't receive my luggage until three days later.

I requesting reimbursement for my overnight stay while waiting for my luggage traveling to my hunting destination and fair composition for my inconvenience and loss of a hunting day.

I feel that the offer if $50.00 is insulting!

[protected]@gmail.com

[protected]

This is in reference to our booking [protected] for 3 passengers. Our train (Italo 8916) to Florence was delayed by 75 minutes and so the tour guide was not able to pick us up at the hotel Palazzo San Gallo for the tour. We requested a new date for the tour in Florence and did not receive it. The hotel Palazzo San Gallo contacted the tour company ([protected]@agboutiquejourney.it) for us and they said the reservation had to be done by the booking agent. We contacted Air Canada vacations but they never got back to us. Air Canada vacations should never have scheduled the tour 1 hr after our arrival in Florence by train. We were told Italo would also refund the 3 train tickets for us three because of the delay of the train.

Passenger name: Iqbal Rashid

Booking Reference: 4EON8H

Flight: AC909

I travelled from Manchester Airport to Toronto on Wednesday 21 Jun 2023 I selected halal option on paying for the flight but they didn’t give halal food on the plane and there was “no choice” situation for me because all the meal was not Halal-certified. I couldn't eat anything the entire duration of flight which was 9 hours as flight has been delayed as well. Anyhow steward has written everything in his record and after checking ticket with MOML Halal meal confirmation he handed me over contact list to contact relevant department for complaint.

My return journey has also been booked on Sunday 23 July 2023 what if same thing happened like outboard. Could you please suggest what is best favour u can provide me here.

Thanks

Rashid Iqbal

[protected]@hotmail.com

It happened at Toronto Airport on June 17,2023, where our flight AC 0175 to Edmonton was cancelled. Depart should be on 8:40PM and arrival time to Edmonton was planned at 10:35PM. Instead, we had a new connection through Montreal on June 18/2023, flight # AC480 at 05:45, than to Edmonton AC 331 (flight was delated) where we arrived at 13:10.

We are seniors, our trip back home was from Wroclaw on June 17, 2023 at 1:10 PM, going to Munich and flight to Toronto, was not only extremely long but also very exhausting

According to our itinerary number [protected], confirmation code 3D7WSD, we should arrive to Edmonton on June 17, 2023 at 10:35PM.

Totally, our trip was extended by over 11.5 hrs.

We just want to say that in Toronto at airport we spent many hours in the line to Air Canada Costumer Service, where we got vouchers to Toronto Airport Marriott Hotel, were we arrived at 23.09

Thank you,

Josef and Alicja Czan

Flight AC8834 was cancelled with little to no notification due to “crew restraints”. Booking Reference 3XHXPE Johnson Stephenernest and Johnson Candacehughes. Another flight AC8836 was scheduled to leave Toronto to RDU. Cancellation of flight resulted in a 4 hours and 35 minute delay in arrival time to RDU. Requesting 400 CAD compensation each for both travelers Stephen Ernest Johnson and Candace Hughes Johnson

The Air Canada offer to provide 'cancel for any reason insurance' is the most awful exprience I have ever had. There were no terms offered or provided with the Air Canada purchase and I was left high and dry. It was impossible to contact Hopper. I worked with an IT expert to try to obtain a Hopper email and/or telephone number. No one answered my telephone call except a recorded message advising me to download their app (on a mobile phone only) and then was cut off. The Hopper app was downloaded and we got nothing but a runaround through an endless circular continouus message of nothings.The Hopper company is a scam and Air Canada is promoting them. That episode cost me $541 even though the the booking was cancelled within the 24 hour grace period.

Booking #492QN7

I received 2 Refund Receipts via email to [protected]@gmail.com on May 1 2023 for the above Booking, but they have not credited the amount I am owed to my Visa Card. I have called there [protected] many times and was told to contact Customer Care-Service Client which I did and they gave me a case #

which is CAS-6227621-V6MOV5 but it will take 45 days before someone will contact me it is now June 17 and I had to pay interest charges on the Refund amount I was supposed to receive. I would appreciate it if you could help me with this matter.

Thank-You,

AnnBowman