Airtel review: customer id 518

I was about to cancel my Airtel connection and to retain the customer they offered me 10% discount on monthly bill for 6 consecutive months and I agreed for that offer. So I again stated using and later after a month I did not see any discount on my bill. I called the customer care executive and they told me that because of some reason it not activated and they will activate now for further six months but they are not ready to give me the discount for that month.

Its cheating the customer and hiding the information that the discount is not activated.

I have been calling airtel customer care for the last two days since I am getting messages that Rs. 99/- have been deducted every instance because i have supposedly downloaded games from airtel live service which i do not access or use at all. Upon repeatedly calling the customer service center i was assured that no further charges would be deducted. Inspite of all these false assurances Today again Rs. 99 has been deducted from my prepaid account. this just goes on to show the complete inefficiency of the mobile service operator.
DETAILS AS BELOW COMPLIANT CODE : REQUEST REF NO: [protected]
MOBILE NO: [protected]

Its very uninteresting to write about leading mobile service provider- Airtel of India. This guys talk about increasing global network coverage and no disturbance in the network (atooth coverage).

We guys in mulund (east) have been facing mobile network problem for past 2 months and even following up with this folks your problem does not gets resolved. I have got completely tired and calling up this folks to improve the service.

I am not sure whether anything brought to notice on this forum works or not, but if it really works then make Airtel to provide better service which has got useless in providing mobile service.

hi
my name is pankaj
maru pankaj
my sec num which is useing by my bro, , , , , its [protected]
ye conn mene 2 month se liya hai
mene 199 jo fix gog plan hai
so june month ke bill me aataa hai ke mene 99 rs ki game donwload ki hai AIRTEL LIVE SE
but bhai ke mob me airtel live ke setting hai nahi hai,
bad me 2 month me ek sathe asie 99+3+20 jese kayi sari offers and donwload ho jati hai airtel live se
5 bar call center and 2 bar office pe jake bat ki
shirf yahi khete hai ki aapko pay karna hai padega
pata hai kitna
rs.1430 shirf donwlding ka
or mene bill pay nahi kiya to phone num band kar diya
plz help me
pankaj

plz help me

I am a customer of Airtel from last 5 -6 years. Once there was a time when Airtel was so confidant about there bills, at that time they were stamping on their bills REWARD OF Rs/-1000 ON BILLING MISTAKE.
But now a days they are also cheating as the other low grade companies.
I am using Airtel GPRS. On 1st August company deduct 35 Rs/- . As per company's customer care the reason was using of Airtel live. I aproach to senior officer, they refund my deduced amount.
Now on Aug 21.2010 again deduct my Rs 63.80 on the name of Airtel live charges.
The companies have full right to deduct amount from customers account whithout any proof. On complaining they blame to customer. What can I do now ? Please suggest me!
My m No is [protected]. ID, < jasvir_510@yahoo.com>

hi
plz help me sir
again
my cont num is [protected]
waiting for ur ans
bye.

I have taken a number of [protected] from airtel, they given me sim taken all necessory documents and started the connection . I have printed on my visiting cards and distributed numbers in business relations. and closed my old number.

now from last 10 days my outgoing facility stoped by airtel. when i called than they told some problem in address proof when contacted to retail store they told all is okay.

what shud i do.

I am to inform you that my mob bearing no -[protected] have been declared invalid despite continous use of last three years.
It is moot point to discuss here that why it became inavalid after so long time of use -ie- above three years. It is also noteworthy that The Documents with my photographs have been submitted twice to the airtel authorities. So this seems to be the case of mere harassment.
Airtel authorities are requested to verify the matter and start the incoming & outgoing facilities at your earliest and also take appropriate action against the erring officials.
If the action taken is not communicated here, I am bound to file a suit in appropriate Forum against all of Airtel authorities because due to holding up the phone, I am at great loss and my sources has become victimised.
Thaking You.
AMARNATH PRASAD
contact no. [protected]
EMAIL- sk.dumka@gmail.com
मुकाम - हंसनिवास/कालीमंडा/ पो.- पुराना दुमका/दुमका/झारखंड(भारत)-814 101

i have got connection of aittel prepaid since last 04 year back on genuine address. 15-20 days ago, , i have recvd a mesg & taped phone from airtel customer care tha your doc. is not ok so pl. you deposite your all relevant doc. to nearest airtel distributor. As a sincere cutomer i have deposited my doc. to nearest distributor on 02.09.2010 and in regular interval i have enquire from them reg sending of doc. because msg was regular coming. on since 10.09.2010 my connection of airtel is discontinued due to non deposite of doc. then i go with local distributor reg the same and he has given me doc. no. 288972.. for talking with customer care.. he asked me that you have to connect with yr mob to c.care. but more than 100 times i have tried to connect c.care but not any response. from other mob i was contacted to customer care and they have given me ref. no. [protected]. till time not any action taken from airtel c.care. what I do ?.. pl take n.action

I have 2 airtel connections which have all of a sudden stoppped working in my residence.I have lodged a complaint with airtel customer care twice.The first was on 14 sept, which I was informed that would be solved by 22nd sept.
However till date I have not received an update.
When I called customer care again today they informed me that my complaint has been resolved yesterday which is not the case since till today morning i was not able to use my phone at my place.
When i informed him of the same, he stated it to be a handset error without checking anytthing.
On informing him that I have 2 handsets with airtel numbers which were nt working, another complaint was lodged which would now be resolved by 29th.That means another 10 days.
During this time Im expected to be disconnected from everybody while Im inside my house or infact in my locality.
Ruhie Singh
ruhiesingh@gmail.com

respected sir,
i m facing loads and loads of network problem and despite of repeated complaints at bu center i didnt receive any response... i will b oblige to get sum help at the earliest.. [protected]

There is no network coverage in my area melnallathur. The response from their customer care is so poor. As they not taking the issue seriously, i'm going to change my network, not only me i prefer my sister, friends and relatives to do the same. I waited three years with mere network(lot of time no coverage) thinking that they'll improve their network but they didn't. They charging for complaints too. so they taken steps to stop complaints but not to rectify it. If you can't give network then why the hell you telecasting the ad seeking you are the best in network. Stop giving false information and cheating people. When you can't give signals to mobiles while you can give signals to television inside home. If you can't give a network just message me that you can't provide network to my area where more than five thousand living and famous for Caterpillar company, so i'll act accordingly.

i have been having a problem with my sms service. i am being charged rs1.50 for every local sms, which should be 0.50 instead. and also Rs 1 everytime i switch on my cell phone. this problem has been there for more than two months now. complain has been registered 5-6 times with the customer care but no action has been taken. evertime i am sent a new complain no through sms, but nothing beyond that. all i get to hear is that "mam over system doesnt show any problem" or sometimes there have been cases where customer care executive have just hung up saying without completing the conversation. thats really rude and is something which is not expected out of a big company like Airtel.

the worst ever customer care..not able to rectify my problems from past two months and give false promises..they have blocked my number also so that i cannot call the customer care..even the manager over there cannot do anything..his name is ganesh..they take 24 hours of time and never respond..it been 2 months i am facing a problem..

I am a final year medical student here in kerala and have been using the same airtel sim for the past 5 yrs now. I recently have been receiving an umpteen number of messages from airtel service informing that my registration details are not upto par and that I will have to re-submit all forms a second time. As I was engaged in other promising works and could not do it myself, I sent my brother for the same and he submitted them in due time. It has been almost 2 weeks since the submission but Airtel service simply fails to recognise me as a loyal customer and continues to pester me with their crude messages. Its enough alone a disturbance when we have to receive advertisement messages clogging up space in my inbox but now in addition I have to deal with my own networks craze for spamming?
My Airtel number is [protected]

Dear airtel,
I Purchased a prepaid Connection from Airtel Shop situated at Shoprix mall Noida sector 52, UP, and all the formalities were fulfilled on 22.10.10, but sorry to write that till day the number ([protected]) is activated after confirming from the customer care (though the number is chargeable now days) I got the reply that the papers are not yet recd. Can any body confirm the status and reply why I have spent money for airtel connection(for sim).

plz. reply on my another number.

Lalit kumar s/o Kashi prasad
D-40.Vijay Nagar Ghaziabad UP
No.[protected]
Alternate number [protected]

1. not recieving bills for my post paid connection [protected], despite repeated requests . the only answere given is 'we have already despatched '. have been paying bills based on sms recieved, however am not able to verify the authenticity/correctness.
2. have spoken thrice to customer care executive but to no avail despite assurances.
3. with effect from 28 aug 2010, i 've four times put in request for discontinuation of isd facility on my connection but despite confirmation that the same will be discontinued within next 48 hours nothing has been done till now.
4. planning to surrender my connection at first opputune moment.

SIR
I WAS USING AIRTEL SIM FROM 6 YEARS.THAT SIM WAS RECHARGED WITH 999 RS FOR LIFE TIME.VALADITY GIVEN BY THE COMPANY 2023. BUT WITHOUT ANY INFORMATION SIM MADE INVALID.AFTER CONTACTING COSTOMER CARE THEN ANSERED ME THAT U HAVE N USE 200 PER SIX MONTH SO YOUR CONECTION CLOSED. ACORDING TO MY KNOWLEDGE THAT TIME THERE WAS NO ANY CONDITIONS WITH 999 RECHARGE. SO PLEASE HELP ME.

mo:[protected]

Cont:
Email:devanandkuma@gmail.com
Mo: [protected]

Dear sir,

My self Samir shah from Baroda gujarat.
I was purchased one prepaid sim card from Airtel retailer .
I was inserted in my cell on date 3th Nov.2010 at evening and it will run for 24 hrs.
Then out going and incomming is not supported by this card, also tower is not shown in my cell.
I was go to Airtel custmer centre, Alkapuri Baroda and contact to Mr. Hardic executive from Airtel.
He was asking me this no. is all ready located to some wear, then way Airtel given me same number.
Also he was regrate to issu new card.
Ulti mately i was purchased VODA Phone card.

Purchase card detail

Sim card no. -[protected].

This is realy ford by Airtel.
Pl. give me reply as earliest.
So other can not suffred.

Regards,

Samir shah
[protected]

Yes realy this is frod

I am having a corporate connection No [protected]. I received a SMS from Airtel on 05 Oct 2010 along with a default warning saying that a new caller tone will be activated with immediate effect and saying that if you don't want it, please press blaha.. blaha. Similar message was received by my other friends too. Since I don't want any caller tone or dialer tone, I refused instantly as per the SMS directions. However, later after paying my bill for Oct 2010, when I received the e baill found that they have charged Rs 45 for dilaer tone cum caller tone for the entire month which un ethical as per the TRAI regulations and Lok Adalat verdicts. Soon I launched a complain at the front desk of Air Tel Office at Madhapur, Hyderabad but they asked me to contact 121 as they are not authorised to do any thing on this issue. They were too busy in receiving money than answering my questions. When I contacted 121 for a brief period found that I should contact 198 which I did. I briefed couple of executives about the wrong deductions for which they asked me to contact after couple of hours since they are not empowered to take decision on such matters. However, nothing materialised and ended up in loosing more than Rs 30/- (since 198 is not a toll free number and the waiting period is unimaginable) and later received a small SMS saying that we are unable to process your request, please try later. But, again went back to Air Tel office, Madhapur and briefed about my complaint and asked their help for which I received smart reply saying that why don't you contact our nodal officer either thru phone or thru e mail. I contacted the notal office on 25 Nov 10 and one Mr Ramesh promised me that he will revert to me later of they day. Air Tel also, as did by other mobile service providers like AirCell doing these type coveted practices of silently deducting charges from the consumers for which they have not provided any service. This shows how so called multi national mobile service providers companies are following ethics in India. Had this happened in USA or Europe, this would have gone the other way. Here we have to take time and go thru a lengthy process even to launch complaint. I am planning to take this matter either with TRAI or to Lod Adalat. Poor Indians, please be ware of these type of looters.

DEAR ALL, I AM USING AIRTEL'S PREPAID MOBILE SERVICE, I HAVE REGISTERED MY NO WITH DND. EVEN AFTER THIS I HAE BEEN RECEIVING PROMOTIONAL CALLS & MSGS, I HAVE LODGED COMPLAINTS AT 121, 198, 121@AIRTEL.IN, AIRTEL.IN/DND, BUT ALL THIS WENT VAIN. STILL I CONTINUE TO RECEIVE PROMOTIONAL CALLS & MSGS. COULD SOMEBODY HELP ME REGARDING THIS...REGARDS...D. BABU, CUDDALORE, TN.
MY AIRTEL NO: +91-[protected]
DND REGISTRATION NO: SS1011923098 DATED 05/06/2009

My mother is using airtel service from a few years, n shes not a technology loving person. She can't even do a sms on her own. The airtel services by whatever ways started total 3 services on her mobile that are start of the day, celeb gossip, and 1 more. They cut daily 1 rs and 2days before i talked with customer care personnel regarding the service and told him to close that which he said will get closed soon. Today morning airtel cut 30 rs and on contacting the 198 no, the executives said that talk with supervisor on phone which never got connected and after trying for several times still i ve not found my solution.

Dear Sir,

I have a prepaid card of Airtel.
I am facing following problem:
Airtel activates certain services e.g. radio mirchi pack without taking concern whether I am interested to activate such service or not. It deducts the balance for such service. When I contact to airtel customer care, I get reply that I have activated such services when there is a call from Airtel for the activation of such service. Even Airtel do not refund me the money deducted for such service.

I want to know what can be done in a such matter?

Suggestion from my side:
Company should send a SMS whether customer want to activate such service, and if Customer's reply is YES then only such services should be activated.

Dear Sir,
I have sent an email at airtelpresence@airtel.in
I have registered the complaint twice:
1) Request reference No.: CSBDE2112851974
2) Request reference No.:CBDPA2112967358

It was regarding activation of radio mirchi service. It was not activated from my side. There was deduction of Rs 10 from my balance. when I contacted to customer care representative, he told me that there will be a refund of money within few hours. I got the same reply when I registered the complaint second time on next day.

However, till date there is no refund of money from Airtel.
I hope it will work.

Regards,

My land line is not working, I assum it can be instrument fault. I complained on 7.12.10 and received the complain no.[protected], on next day I recived the message on my cell that complained has been resolved, I shocked that no body visited my place and the problem was still there then how could thay send the message of solving the issue. On 8.12.10 I again complained, then also I was given new complain no.[protected] and a promise was given that by next( 9.12.10) issue shall be resolved. It is unfortunate that 9.12.10 also passed and no body came. Due you call this aworld class service, that a phone is not in function for last three days and AIRtel is closing old comlains as solved providing new complain numbers to hide its unprofessional attitude & service.

Thank you.

i have got today call from aritel regarding Bejan daruwala event and i have cute it immidiatly but after 10 mins my reduced my 15 Rs in my account
what to do now ?
and i also know costomer care nomber for compalain department but they not beleive and not refund ! always ur company doing this with costomer
so please refund my money soon my cell no and detail below

[protected]

Regard
Airtel costomer

i got a sms from airtel on 23 december 2010 that khel khel mein service has been activated and rs.10 were deducted from my account.
many times before also airtel has done such things.
they unnecessarily deduct balance from my account.
i called customer care service.. they told me that they had recieved a call from me on 23rd & i had myself asked to activate this service.
i told them that i had not activated the service..
and without any further response they disconnected the call.airtel has become fake. they are not able to provide good customer care service anymore.
when my call was disconnected i again called up customer care..this another person talked to me and asked me to hold the line . i continued holding the line for a long time but there was no response.
already because of the illogical service activated on my phone, balance has been deducted and more of my money is getting wasted in calling and complaining at customer care ..
i am waiting for the scheme with which i will be able to change my connection to vodafone or some other connection..
i am dissatisfied with airtel..its very costly and harasses customers unnecessarily

Dear Airtel Team,

This is my 6th complaint regarding postpaid bill not receive ..you people is not responding well ...if your not able to deliver my bill in time means i am not able to claim to my company ..this big issue facing last 3 year, i am not receive any postpaid bill in time...last 3 year i am paying in my pocket money ...this month i will not pay bill sory for that ...will i am calling to your customer care they are giving one call register number but ther no use...pls help to close this issue
I get a very irritating reply to elaborate on the issue every time, ...

venkat
[protected]

I have a pre paid connection from Airtel representative (Rupesh) and had recently purchased a new post paid card which was claimed to be activated in 3 days. i am calling the customer care via my pre paid card and they dont address my query as its post paid query and tell me to call via my post paid card which is inactive. I insist to transfer my call to a post paid executive but in vain. They say they dont provide this basic facility. Even the representative who sold the card is absconding and does not receive my calls. The representative is an Airtel employee and i checked his ID. my spouse uses Vodafone and the service is remarkably excellent. I doubt the claim that airtel would be the most "loved" brand would come true. Very very bad service and experience.

This with reference to my prepaid connection [protected] is Airtel Mobile number. I have already contacted at your customer care no. 198 for the resolution of my complaint of unauthoriosed deduction of balance for unused and undownloaded services but same was not resolve till date and approx 297/- Rs is deducted from my balance.
During n8 nokia mobile purchase i got a offer of 2gb free browsing for the number i am going to put initially so i activated in this number but latter period of time balance start dedudcted by services like games club .com mercury .com tadka.com etc etc which i have not downloaded.
I am highly dissapionted from your service and planning to de activate this nouber in case no action is been taken from your side.MY CONTACT NUMBER IS [protected]
I Request you to kindly solve this issue and return my balance .

THANKING YOU

Hi this is keshav kumar from chennai from 4th jan 2011 onwards iam not getting proper speed .. before i get 1 mbps only but i call to customer care and ask about my plan they said u get 2 mbps from august onwards 2010 but upto now i didnt get certain speed on 6th jan they solve it and i get 2mbps but now i get only 512 kbps from 8th jan onwards and i gave complaint on 9th jan they told solve it on 10th but now they told that u r using 512 only now i gave complaint they are saying we will solve in three days... pls help me to solve it quickly and one more thing is customer care was not give reply properly.. pls pls help me .if i didnt get proper reply iam going to disconnect my connection and no more payments am going to pay ... Below check out the images what i sent...

I am Air tel user since last three year but not i am not satisfy of your service because you activated the schemes without my any kind of instruction and you deduacte my amount from my balance and when i call in customer care they don't pick my phone. and very hardly if they pick my phone they don't accept their mistake. I am very upset from this task. I don't have lots of money to pay this unwanted scheme. I have talked with your supervisor Mohit but he did not take any kind of action of my complaint infect he blamed on me that you activated scheme. I think i have to change my connection for your poor service. i am very upset for your poor service. please request from me take acction of my complaint.

I have been a loyal customer to Airtel. Infact my whole family has never used any other service providers than Airtel. But I think we all need to switch now. My mother( Number: [protected]) has been charged more than two hundred rupees in last 2.5 months for VAS services which she never asked for. Even after calling customer care, going through their automated *121# service, services are still there and money is being deducted.

I am also facing the same problem on my number [protected]. Despite the efforts to deactivate services, services are being forced and money is being deducted. Overall more than five hundred rupees must have been deducted from my family so far. This is definitely not acceptable.

And to add to everything, customer care can't give our money back! They can only deactivate the service! So are we being punished for being loyal to Airtel?

hello sir/mam

today morning(8:30am) i got an sms from airtel which said " 10 rs has been deducted from my account for subscribing to tipsfromyuvraj" who the hell needs tips from yuvraj? i called customer care 4 times. 3 disconnected call & 1 automatically got disconnected.
the question is why should i be charged for what i've not used? & this has not happened once but many times.i asked for refund & they said, i've used airtel live! now what the FCUK! how can i use airtelLive on NOKIA 1100.

me and many people like me need justice or if the company is gonna behave in similar way then i wish everyone to banish it... mother ###ers...

first of all, air-tel have substandard customer care executive and they even don't know how 2 great people and how 2 hear their problem, they only just trying 2 disconnect the call as soon as possible, even when customer is paying for this call.
I have informed C.C.E about my customer care service was blocked for 4 months and they gave me first complaint no- [protected] and they ask to wait for 48 hrs. After 3 days level 2 people attended my phone and promise to solve the issue in next 48 hrs. now one week passed still my customer support service is barred.
beside this service provider also disconnect my mobile internet ...there is always setting's error.
now i am totally harassed and exhausted to continue using air-tel services.

I got a prepaid mobile for my mother. She just wanted a cell phone thats all. Though she sparingly used it, the balance used to disappear because of unwanted subscriptions. Then one day I am unable to recharge. The customer care suggests idiotic things. First, he asked to try recharging from 2-3 different places. When I called again as it did not work he asked me to recharge more than 100Rs, when I said I had tried 249Rs and it did not work, he says try 300+ it will definitely work.
Fortunately due to number portability I can switch all my household mobiles to to another provider.

The unwanted subscriptions are a real scam in broad daylight.
-harish.

on 6/11/2011 my inter net plan has been changed to 1GB without my confirmation earlier i was using Rs 98 plan 2GB, After using 1GB plan for 15 days, I maintained Min bal of Rs 105 for my next 2GB plan renewal on date 18/1/2011 but unfortunately on 20/1/2011 again it has been activated to 1GB plan with out confirmation for 14 days validity. During this period I was unable to surf the internet propery, against this i has raised complaint on 20/1/2011 cmoud30120600113 saying that it will resolve on 28/1/11, but problem has not been solved. on 2/02/2011 I have been charged Rs 34 for internet surfing as my validity for 1GB suring has been completed .this time also i have not got confirmtion saying that you will be charged 1paise for 10 kb please reimburse me the amount of RS 34+60+60=154 as early as possible for continue your services