Menu
Login
Replied
I'm facing the worst (yes it is worst) customer care service from airtel since the last 2 months (the day I converted my number to post paid).
Firstly, I'm getting 100's of messages in a day (Just imagine 100!) from an airtel number 543210.
The SMS service is about cricket alerts.
I've been contacting customer care since then, initially they were not sure why is this service activated. They gave me the reason I subscribed for it. When I said no, I've never subscribed for this service, they told me the service will be discontinued in 24 hrs, but its not.
I called up customer care innumerable number of times & every time I got exactly the same response that "the service will be discontinued in 24 hrs". Its more than 2 months now, they cant stop sending spam to me.
Imagine, they barr your outgoing calls the moment it exceeds its limit. But, dont know why they are so much reluctant to block this spam.
The worst part is the service provider itself is sending spam. What more to expect.
The current scenario, whenever I'm dialing airtel 121 the only option that I have (no matter what option I choose) is to send a SMS to 121.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear sir,
Can you please de-activate dnd from my airtel number (+91 [protected]) , with this I am unable to get msgs from my friends group and those services which I subscribed already like education so as to recieve messages from my college, who are sending from net.
Please do as soon as possible, I am in need of this urgently
Jeetendra s ahuja
Indore
Madhya-pradesh
Address-66, sindhu nagar, near khatiwala tank.
Mobile no. -[protected]
Please unsubscribe the FHM@5 service
Cell no. [protected]
Thank you
Please unsubscribe SubscriptionVideosParlou from my mobile, I've been charged rs.5 since past one month even though I've tried to unsubscribe, the service starts again automatically charging me rs.5 per day
Cell no. [protected]
Thank you
I am prepaid customer of airtel with mobile no:[protected].i have activated Rs.119 booster on november 3, 2017.initially i got sms balance of 12, 000 which expires on 30th april 2017. if i send sms to any other network users 10p is reduced from by balance.only when i send sms to airtel users my sms balance is getting reduced. i had already used this booster plan many times but this time only am having problem.So kindly look into this matter and arrive me a solution.
Hello,
I had written the following mail to the Airtel nodal officer and the customer care mail ID, mentioning the nature of my complaint.
Hello,
My name is Akash Shrivastava, I had made a recharge of Rs.998 in the month of Jan-Feb, As per the scheme provided in the airtel office, I am supposed to have a 2GB limit download, and an Overall of 25GB download valid for one year. I first faced the problem with this scheme in the month of May, that I hadn't received my 2GB monthly refill and also my available balance got CUT. Since then I have lost more than 2000rs due to this error.
I have contacted the local office of airtel in Manipal, And all that I am told everyday is to come the next day and present my case, I have also come across many such Airtel users facing the same problem, with no action being taken.
I request you to process my request and rectify this problem at the earliest. I have grown extremely intolerable to such disgraceful service. I have never heard problems of this nature from any other user of other service providers.
Sincerely,
Akash Shrivastava
Ph : +[protected]
Location : Manipal
I have not yet received and follow up to my mail written a month ago, I am going to file a complaint against Airtel karnakata, in the National consumer Disputes Redressal Commission (NCDRC) because of no response or consent towards the customer and no regard to provide a healthy service and incentive made to correct the customers problem. I am extremely disappointed in your service and will most sincerely urge everyone not get an Airtel connection.
Date. 30/11/2017
From:-
Mr. Mukesh kumar,
Kalido International,
Bangalore - 560 047
To
Bharti Airtel Limited
New Delhi
INDIA.
Kindly Attn: Customer service Head/Higher management Airtel.
Ref Mobile No.: [protected]
Sub: Overcharged Mobile Bill Period 08/07/2017 – 07/08/2017
Sir/Madam,
I have been your customer personally from last 6 years, first 3 years prepaid customer then till date I have been postpaid customer. I was very happy with the services until this 3G service launched in Bangalore. The problem arises when I changed my bill plan on 23rd June 2017.
First of all please be clear that I want to continue with my same Airtel no. [protected] as this is my official phone and lots of accounts are linked to this number. Instead of an apology I got a disconnection after raising lots of complaint with no positive feedback.
Not only official mobile phone connections, we are also using Airtel Enterprise services and here are the details of the same:
Airtel PRI Line : [protected] Account number : 1398 8177
Airtel FAX Line : 080 [protected] Account number : 1365 0606
Internet leased Line customer no.: [protected] Account no. : [protected].
We have been paying more than 12lacs per year for these services and already in discussion for more bandwidth and MPLS services.
You can check my same mobile number is there in all accounts as single point of contact for my company.
My concerns about the bill for the above period are as under:
1. I was shocked to see the overcharged amount in the bill period of 08/07/2017 – 07/08/2017 & after analyzing the bill thoroughly I found that I was overcharged for GPRS usage due to 1 day usage, which is only possible if there was 3G speed in 2G data due to some technical issue at backend or due to wrong billing which happens many times no doubt. Just for an example, you can refer complaint number: 7951268 raised on 28th of November for my Airtel fixed line above 080 [protected] where billing department has been charging continuously for 4 months for broadband usage and the best part is there is modem connected at our end and even after filing the complaints it is still happening and we are getting bills with broadband usage.
2. In 2G plan, the average downloading speed is supposed to be 15 to 20 kbps. If you check 38th column in my GPRS usage details of the bill of August, on 12th July 2017 at 22:12 Hrs which is around 728 MB you can see an entry before and after 38th column which is 37th and 39th column in the bill you will get an idea of maximum possible duration under which this data can be downloaded which is around 3 hours roughly and the fact is with maximum speed of 20 Kbps also you can’t download 728 MB of data in 3 hours. The maximum you can download with the maximum 2G speed is around 70 MB/hr. Even if the billing department is saying that billing is done correctly then it must be technical issue due to which I got 3G speed as I used keep my internet on and never cared about the data download because of 2G speed. You would have to find out the issue behind this if it is due to 3G speed then I want weaver for that particular day because you can’t pump the bandwidth and make the customer to use more data unknowingly.
3. I logged many complaints which can be checked in my complaint history but I didn’t get any help from any of the complaints. If you listen to my recorded conversation with the customer care executives and floor manager you will find everyone agreed that my complaint is genuine and they assured me to get the positive response from billing department. From billing department, after seeing the same complaint logged, they closed my SR every time with the comments “Duplicate SR and charges are valid”. I don’t know why they never felt that call center can’t take the same complaint again without proving the genuineness in the complaint. So there was no proper response from billing department as well.
4. After all this, I decided to discuss this issue face to face. I went to nearest customer care relationship center and explained them my issue, they were agreed on that and they asked me to go to head office in Bangalore which is in Divyasree towers, bannerghatta road, Bangalore. I went to circle office, and had a chat with the concerned person there after a long discussion with the person over there, he didn’t have any reason to explain me the overcharged amount and in end he said that you have to go legally to sort this out and we can’t do anything on this. I was shocked how you can give this advice to the customer without satisfying him with your resolution. I also tried meeting the manager after that who I found very rude and he asked me to wait outside without any reason. After waiting for more than half an hour I checked with him again and he again asked me to wait then I had to leave without meeting him.
5. I decided not to quit here and tried reaching Nodal and Appellate office where I spoke to one person name Manoj whom I asked to meet face to face and he agreed me to meet at his office to explain the issue. When I went there and called the same appellate number someone picked the call and said you can’t meet anyone without an appointment. I asked him to check with Manoj and he said you have no appointment with anyone. I ended up without meeting that person.
6. Due to this kind of behavior, I felt being cheated by Airtel and hence I had no other option than to stop payment against the bills issued after that.
7. You have to understand that this is a huge productivity loss for me and my company which can’t be paid back in any form. We are very unhappy with this kind of attitude. In end, I request you to resolve this issue and resume my services ASAP.
Delay in processing the request would affect our relationship and all the Airtel enterprise services we have been using. We have various upcoming opportunities which we are looking forward to share with you.
Call me on the below mentioned number if you need any information and please keep me posted on this.
Thanking you,
-Mukesh
+[protected]
Mail I.D: mukeshkalido@gmail.com
Official I.D: Mukesh.kumar@kalido.com
Copy To:
1. Nodal Officer Karnataka
2. Appellate Officer Karnataka
3. 121@airtel.in
4. Airtel Presence
5. Consumer Court
6. Higher Management Airtel
7. Enterprise department Gurgaon
AIRTEL IS GREAT SUCKER IN INDIA. It should be banned No airtel customer is happy in Bangalore. The reason is they have given the business on contract to private agencies. Before 3 yrs it was good in bangalore.
I applied for broadband connection at Bangalore ulsoor on [protected]. After 15 days airtel called and informed me that the connection in
my area is not possible as they dont have reach up to there. I told ok refund my 800 which i have paid in cash so from that day it is still pending I went to Bannerghatta office but no one took it serious and every day they are making fool of me.
Sahil bhat
Airtel ac no: [protected]
i have recharge sms pack Rs 26 on 29-01-2017 valid for 10 days with 100 sms local and national per day but when i done sms company deduct Rs1.50 per sms from 1-2-2017 onwards. i want to know why company deduct my main a/c balance .
I post a complaint in airtel complaint no. is CWRCH30201317. Today i receive a call from airtel customer care and he told that my complaint disposed today and my main a/c balance should not be deducted. when now i done sms, airtel deduct again Rs 1.50 for sms.
more balance cut s I really frustated I want no; portability
plz de activate the service of fhm@5 its just worst im not using den also ma balance reduces to 5 rs per day.plz unsubcribe it. my cell no. is [protected]
hi iam akshay goel my airtel no is mot sent messages for 2 weeks pls open it
Am John and a kenyan citizen with phone number [protected].I took part in the game Airtel ushinde milioni promotion.I was contacted on 10/07/2017 and informed that i had won Ksh. 20000.It's three weeks now and i have not received any more information or call.My biggest question is how can get the money?
Dear Respected Sir,
My Friend using a Airtel prepaid, number is [protected] she want to get a complete list of phone numbers (Both incoming and outgoing) list for the period from last one month
if possible please send me my email adress. My Email Address is msaivinay664@gmail.com i want to receive this list to only my email address.
Hi team,
I am priyadharshini.S, I am using the airtel postpaid number [protected]. From the day I started using the postpaid sim, am using the plan of 149(2 gb plan).
And suddenly some how this plan got deactivated in the month of may and they have activated 98 rs plan instead of that, after a month I called customer care and came to know that my plan got changed.
And the time ie in the month of july when I came to that my plan got changed, I told the customer care executive very clearly that I dont want that plan to be continues, please cancel the same and activate 149 as earlier and also I told them.. I will not make even a single rupee if they gonna charge me later...!
see, as I told earlier.. this month I got a bill of 5500 only for internet charges that is for 500 mb extra usage in 1 gb( I already told them to activate 2gb plan and they missed to).. now the 1 gb plan is still in activation..
when I was approaching the agents, everyone telling the same thing again and again and no body in a mood to reverse my amount and they were telling me again and again that this plan was activated by me...! so yu have to pay...!
help me in getting reversal for this.
This guys are not at all responding me, everyday am calling but they were telling M that they will get back to me but till date the guy named christy, subramaniam, dinesh from apalate team, nobody called me back.. this is frustrating..
I dont know how to get reversal for this
regards
priya
its a very serious problem that the number i am using for at least 2 yrs is suddenly stopped my outgoing calls, messages and net surfing, , and after complaining i get know that i have called them to do so just because i lost my sim card! isnt strange, , by the same number i was calling to customer care! how can it be resolved?
airtel ###s
FFFFFFFFFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUUUUUUCKKKKKKKKKKKKKKKKKKKKKKKK
AIRTEL
Complement of the season...
This is to notify you that we are aware that there are fake online scammer using company name to fruad people online, So you are advice not to reply any of those messages...All you need to do is get back to us so we can verify if it is real or fake.
ALL REPLY SHOULD BE FORWARDED TO THIS EMAIL BELOW:cyber.crimebuare@yahoo.com
I recharged my mobile for international calling at delhi airport. However after coming here at switzerland I m not able to call back to india. No outgoing call. Same story with four more friends. Each paid rs.1750 cash
unnecessary deduction
Namaste(gagans),
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
I want to draw your attention towards my problem which is created by airtel,
I have received a bill dated 27 january 2017 for rs.1446.12 / - in which value added services for internet usage has been given as 840.30/-, but from starting of this postpaid no. Internet usage was free, when I checked last recieved jan - bill in which rs.840.30 / - mentioned as internet usage.In this regard no information / intimation or sms recived by your side that your scheme is completed or finished or now u have to pay for internet usage. On the other hand airtel sents lots of msg regarding due bills for payment, so why u not given me intimation regarding ending of scheme of internet usage, now I m unable to pay my bill, I cant afford it so kindly deduct the internet usages charges from jan-bill otherwise I am going in cunsumer court or applying for number portability - mohd rashid ([protected])
Namaste Mr. Anshar,
This is to inform you that your concern listed on 03 feb. 2017 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Anshar,
We would like to inform you that your concern listed 03 Feb. 2017, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Unauthorized deduction on account on downloading a non-existent mp3 song while browsing the internet.
Complaint Scam Message:
Thanks for downloading MP3FULSONG from Airtel, You have been charged Rs. 22.0
This has happened repeatedly and even after numerous complaints refund for the deducted amount has not occurred. After multiple calls to customer care and hours spent on explaining the problem, Airtel is negligent about this.
On looking up on web, I am not the first person to suffer this scam and scandal by Airtel. For reference please look at the following link:
https://www.google.co.in/search?q=airtel+scams+mp3fulsong&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a
Beware: Airtel Scams. Spread the word and save others from getting scammed.
Namaste Rebs,
This is to inform you that your concern listed on 25 Mar 2017 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
pls help me sir, my account balance is deducted two times in day 31/03/2017 total amt -74/- against mp3fulsong sms received on my mobile/ my no-[protected]
Dear airtel representative,
I have enclosed my bill calculation excel sheet, I did auto sum of all the charges given by you, and its faulty please check attachment for details and correct it. I had not given any warnings usage messages by you before my free gprs usage gets over so I exceeded the usage and got this huge sum of amount as my bill and thqat is serious concern please check from your side and reply. Some airtel representative called me on 17 th april saying outgoing calls will be barred from 17 th april and then there will be 50% discount on my billing amount, please reply
.
I have not activated the sms pack.. It was automatically activated without my permission.. And cut money from my prepaid balance. I want my money back.
Mob no-[protected]
Thanks...
Sir,
I have recharged my Airtel prepaid mobile No.[protected] through Sulekha.com for Rs.500.00 on 30.04.2017. But till date no recharge has been done. The site Sulekha are a real cheater.
Name : Dinesh Patil
I installed whatsapp on my nokia phone! I am using the app through wifi but still my balence is being cut! Yestrday I called the customer care, the executive told me that within a day the problem will be fixed and the money I have lost will be refunded also they'll give me a call and make sure evrything is alright! The next day I was given no call nor was my money refunded! I called the customer care centr again! A man picked up, I didnt undrstand much of what he said, but he hung up in between the conversation! When I tried calling again I had realised that they had blocked me from calling the cutomer care
Hello..
I am SenthilNathan, from Chennai using Airtel postpaid data card for past three months, i paid my second month bill through online but even now i am receiving call from Airtel to pay second month bill, i raised a complained to Airtel on 30th may the complaint number is [protected] but no action taken so far. today one of the customer care executive called me and asking me to pay the bill.
Already i gave transaction id # [protected] but no action taken so far please do the needful.
TRANSACTION ID IS : [protected]
REFERENCE # : [protected]
Note: Airtel has charged 100 RS for this month because of late payment for the last month even though when i paid before the due date.
thank you,
SenthilNathan.P
My self Anil pathania from himachal pardesh & my no is +918894414672today i browsing a website then only one touch on advertisement during the scrolling page then in second message comes from company for deduction of 15 rs.on the spot i was calling to care to tell this nonsense then they wasnot any action and made my fool
This is to bring to the Forum's notice and Airtel that we have serious problems being an Airtel iptv Customer.
On 9th June 2017, a request was made to Airtel (No. [protected]) regarding upgradation of our iptv/broadband plan so that more channels will be available to us (142 as against to 107 in current plan).
A series of pains taking phone calls were made to Airtel Customer service (Request Nos. [protected], [protected], [protected], [protected], [protected] and [protected]). On several occasions, the Floor Manager on duty was also spoken to. All of them had listened to our concern however no action was taken to upgrade the plan. Few callbacks were received that clearly indicate the disconnect between customer service and tech support at Airtel. As per the Customer service, the plan has been upgraded and as per the tech support, upgradation is not done and they need a new request. But Customer service doesnt raise a new request for upgradation as per their records it is upgraded.
Only Airtel has the shameless approach and audacity to send an update at the end of month that I have been charged as per the New bill plan.The ironicalpart is that I am still to receive the bill.
The only option left for me is to approach some Forum like this for getting the needful done. Else I shall be forced to take up the matter with Consumer Courts.
Dr. Sunil Iyer
dnd activation
Great to see a response from airtel. I had a similar experience with a deduction of 4k . Discussions with the airtel help line yielded no results. I had to pay 4k unused charges ( apart from the treats on call) I was a customer for 5 years with airtel and must say their engineering support was excellent. But for this incident, I would have continued with airtel but post this decided never to go airtel way.
Shrumani / bangalore
Namaste Dr. Iyer,
Further to our discussion dated 23 July 2017, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Thanks, but had expected much faster action from Airtel for such trivial issues.
Hi
sir,
i have to recharge to my airtel money to airtel digital tv recharge rs. 410
date 28/08/2017 & your company schame 5% cash back but till now to no money
to my digital tv account & no money to my airtel monet account.
pls urgently to money my airteldigital account ya my money account
transftr you
txn ID:- [protected] date 28/08/2017
pls sir contact me
my mobile no - [protected]
my airtel money mobile no - [protected] &
my airtel dth ID - [protected]
Namaste Mr. Patel,
This is with reference to your post dated 07 September. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33