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1.4 20 Reviews 270 Complaints
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Aldi Complaints 270

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D
9:38 pm EDT

Aldi worker

To Tiara: What you say about others has EVERYTHING
to do with you, and NOTHING to do with
the other person. Please do not take your misery out on me. Thought you were a good person, but you're not. If this were your store, I for one would not shop there. Yukkie Pooh. Ugly! This is what she does: While checking out a customer ahead of me, I hear her telling nice lady viscious, nasty things about me. I believe the lady would have liked it better if Tiara would not have said anything. She told the lady to look in my face, she did. Tiara maybe I look like that because I'm 73! When you say something like what you said, you don't look very handsome yourself anymore. And, besides, the nice lady may not return to the store and neither may I. I think that's what you want to do. To run away as many Aldi customers as possible. You rate a 0 to me. You don't even get up on the scale.

I like this store, but it's no Whole Foods where the employees are
ALWAYS friendly. Here at Aldi employees start out being okay, but if you continue to go there, they become rude and nasty towards you - to the point where it just isn't a pleasant place to go, It would be best if they kept their rudeass mouths shut. Customers can be run away due to their ugliness. It's only a few pennies more to go somewhere else to get what customers need.

I'll return to Aldi, but I hope not to run into Tiara when I'm there.

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D
8:24 pm EDT
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I was eating my bag of cashews and I was approximately half way done when I bit into and advertently started chewing a piece of round plastic. I was shocked that this was inside the bag. I saved the piece of said plastic. Please see pictures attached of front and back views of the said plastic. This is completely unacceptable. Btw this piece of plastic...

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M
1:49 pm EDT

Aldi withernsea hu19

I am a regular customer of ALDI in Withernsea. I often pop in during my evening walk in spite of the store being half a mile away. Last night (17/06/19) I attempted to do the same thing, but the shutters were down and the store was clearly closed, at 21:35. Your advertised opening hours are until 22:00. This meant that I had to go to Tesco and spend more money than I had budgeted for.

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J
9:49 am EDT

Aldi shopping experience

My name is Djon Marinkov. On 05/29/2019 I went to Aldi with my wife to buy groceries. we used one grocery cart.The eggs were on sale -0.49, 3 limit per customer. I got 3, my wife got also 3 dozen for her mom and some other groceries and she was paying separately and she put her stuff in the line separately. We went to the cash register and suppose to be the cashier has to say Hi to the customers, but she started very rude conversation and this is not the first time she does that with me. She said the eggs have limit 3 per customer. But I am a customer and my wife is another customer and the eggs are 3 dozen per customer, not per household, also my wife got the eggs for her mom. After that the cashier said you are together, and you can not get 6 dozen. I said OMG, stop mess with me, this is not the first time. Even she was so rude and she did not give us chance to explain her that. Her name is Kelli. I tried to explain to her that we are together, but we are getting the grocieries for different people. All the time if I go to Aldi she was messing with me for a different reason and start talking with coworkers behind my back. She called the assistant manager to tell her about the eggs, that we can not get the eggs. The assistant manager told her if they pay separately they can get the eggs on separate receipts. Nothing wrong. After that she continued to look at me to make me feel bad. This is not the first time, I know her from the previous Aldi store. She does that all the time. I tried to explain the assistant manager what did she do last week, but also the assistant manager was very rude and she said shut your mouth, because I can shut your mouth. I go to Aldi to buy groceries, what I need, I do not go there somebody to make my day bad or to judge me. Also they charge me more for a bag of carrots another time. And also this happened to other customers -they charged more an old lady when she was buying her groceries . The reduced items they tried to sell them on a regular price. This is stealing from the customers. This is a very poor quality customer service. We have been loyal customers to Aldi for a long time, but not anymore.

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J
1:30 pm EDT

Aldi 2303 nw maynard rd, cary, nc, 27513

I went to buy a bottle of water on 06/02 to get rid of some change, as I'm moving out of the States for a while. The cashier (I learned her name is Amany) started off with the words "That's it?" (In what seemed to me a condescending manner). That's fine, but as we were still counting the coins (to not even 2 dollars worth), she moved on to the next customer due to impatience, and we had to pay her as she was scanning that customer's items. When I asked her if there was a customer center, she said yes, but when I asked her where it was she told me "I don't know" and promptly ended the conversation. Although I understand the impatience since it was somewhat busy, as a paying customer I felt incredibly bad and angry towards the lack of respect and overall manners. I used to like Aldi before, but this experience makes me not want to return there again.

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J
8:59 am EDT

Aldi shopping experience - aldi #57, 4750 coldwater rd., fort wayne, in

My name is Djon Marinkov. On 05/29/2019 I went to Aldi with my wife to buy groceries. The eggs were on sale -0.49, 3 limit per customer. I got 3, my wife got also 3 dozen for her mom and some other groceries. We use one grocery cart. We went to the cash register and suppose to be the cashier has to say Hi to the customers, but she started very rude conversation and this is not the first time she does that with me. She said the eggs have limit 3 per customer. But I got 3 dozen and my wife got 3 dozen for her mom and she was paying separately. After that she said you are together, and you can not get 6 dozen. I said OMG, stop mess with me, this is not the first time. Even she was so rude and she did not give us chance to explain her that. Her name is Kelli. I tried to explain to her that we are together, but we are getting the grocieries for different people. All the time if I go to Aldi she was messing with me for a different reason and start talking with coworkers behind my back. She called the assistant manager to tell her about the eggs, that we can not get the eggs. The assistant manager told her if they pay separately they can get the eggs on separate receipts. Nothing wrong. After that she continued to look at me to make me feel bad. This is not the first time, I know her from the previous Aldi store. She does that all the time. I tried to explain the assistant manager what did she do last week, but also the assistant manager was very rude and she said shut your mouth, because I can shut your mouth. I go to Aldi to buy groceries, what I need, I do not go there somebody to make my day bad or to judge me. Also they charge me more for a bag of carrots another time. And also this happened to other customers -they charged more an old lady when she was buying her groceries . The reduced items they tried to sell them on a regular price. This is stealing from the customers. This is a very poor quality customer service. We have been loyal customers to Aldi for a long time, but not anymore.

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S
1:39 pm EDT

Aldi pur aqua bottled water

I have purchase this water many times and in recent months I have been suffering from unexplained Facial issues, head swallowing looking like a alien. The most recent since March and April and now May 2019, My face swallowing lips swallowing and tongue. The swallowing is so bad I had to go to the hospital and come to find out just as of May 18, Saturday my son in law came to visit with my daughter and granddaughter, my daughter and grand did not drink the water but my son in law and I did. My daughter called me Sunday May 19th and said my son in law face was swallowing and his bottom lip. Now when he open the new bottle of water on Saturday and drank the water the water he did complaint immediately that the water smelled and taste funny, we all smelled the water and of course he was right. So this water has cause me a lot of issues and health concerns. Once my face and tongue went down after 24 hours I stop drinking this water.

Of course no swelling so it confirmed it's the water. I still have the bottles of water purchased April 12 19 from Aldi. Im looking for compensation for this as I have pictures from different times of the swallowing and I may contact and attorney to see what my next course of action.
store location store# 11 Orlando FL. I will discuss compensation later due to this issue with my face. yes I have my receipt and pictures as this been going for some time and I did not come too the conclusion until May 18 2019 once my son in law suffered the same issue

I can send photo separtly as they are in my phone and not in my computer

I wait to hear from you
Lena Hayman
[protected]

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B
B
basefistrotten
US
May 20, 2019 3:59 pm EDT

Instead of lying and trying to get money from them why not get a job. You have no idea that their product made you look like an alien.

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S
5:31 pm EDT

Aldi happy farms shredded cheddar cheese

I opened a brand-new packet of shredded cheddar cheese today, that was recently bought at an Aldi store from my mom. When I opened it (brand new) and wanted to make a sandwich with the cheese (because I am out of the regular square cheese) I had grabbed a handful out of the bag sprinkled it on to my sandwich to find a black hair coiled up in the cheese. This made me lose my appetite that I barely have as it is, I am a blonde and also a hairdresser so I know hundred percent fact, that this hair is not from my blondehaired family and originated from the closed bag and was right on the top area. I realize that this happened about a year ago with the same product. The production of this cheese should have a hairnet or people required to put their hair up, the fact that it was coiled up and curled into a ball lets me know that it was indeed smushed up in that bag for a while. This is quite a health concern, already have enough of those.

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F
4:58 pm EDT

Aldi the pantry ready to roll white icing

Why can I not buy this product anymore? I have been into 3 of my local aldi stores and no longer on the shelves. I am totally miffed that I cannot get this anymore, its the best icing on the market and no longer get it, why do aldi do this? Why do they take a brilliant product of the shelf..

I am a cake maker and I have never had a problem with this icing,, rolls out brilliantly.

Please aldi bring this product back asap.

Jacky fox.
[protected]@hotmail.co.uk.

Looking forward to receiving your email explaining why you have stopped sstocking this product.

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H
6:53 pm EDT

Aldi manager at vestal ny store

Manager embarrassed me at the register when I tried to find a cashier that disappeared after I asked her to hold my paid for items while I get a replacement for the item someone stole right after I turned around to go get one more item I needed... Manager started screaming into the radio to the cashier she was paging in front of the two long lines of people "there is a lady here who says somethig was stolen from her" getting attention from everyone around, rudely telling me she doesnt know anything about it... I had no choice but to storm out the store in humiliation without my paid for item, and frankly dont want to return ever to an aldi store. Second time I am humiliated in an aldi store, each time by a manager, sadly. Cashiers, on the other hand are nice and helpful usually. Product prices and quality good... Please train your managers the basic manners of customer service... I wish I could attach a video, but you would have it in your store camera, if you are interested, this happened around 540pm 4/29/19... Thank you for attention

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P
9:06 am EDT

Aldi cashiers stealing from customers

Cashier at Peters Creek Parkway, Winston-Salem, NC 27127 added a item to my receipt that I did not purchase, reviewing my receipt and telling cashier Elisabethe I did not purchase the item, she just looked at me and started ringing the next customers items, I stood there and she refunded the item that she added, this is very poor customer service if the cashiers are stealing from the customers. I will not be shopping in Aldi again, becasuse I do not want to get taken advantage of. This is not the first time that this has happen, I am a senior on a fixed income and enjoy the savings, but cannot risk getting items added to my purchase for the cashier's gain.

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S
4:19 pm EDT
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When we got to the cashier we put our bags in the shopping cart and started helping the cashier to pack our stuff. As she saw that she started throwing the products carelessly in the shopping cart without even seeing, we told her to put them in the bags a little bit softly because we had stuff like eggs and glass but she did not care. At the end when we got to the car we saw our eggs broken. Horrible service.

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L
6:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Aldi happy harvest cut green beans

I went to open a can of Happy Harvest Green Beans and there were diced tomatoes inside. WTH. This is uncalled for practices. How can you put tomatoes in a green bean can and it get through your quality assurance and everything else. I want a refund plus having to go to store because needed them for dinner and couldn't substitute. You can reach me at [protected] or 13118 Alexandria Pike Butler KY 41006.
I think you need to do a recall on this product as well as you've had to do with other products.

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D
6:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Aldi overcharge on product

On January 27, 2019 we were shopping in Hannibal, MO at Aldi's store # 20(receipt # is 5982 441/020/004 at 3:52 p.m. Receipt total that we paid was $64.11. When we got home we noticed that the cashier charged us two times for the three cans of pink salmon that we purchased. Thus overcharging us $2.59 X 3 = $7.77 plus tax too much. Sorry to say, we stopped by to save money and ended up paying the extra.
Thank you

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U
6:46 pm EST

Aldi negative store experience

Parents are older and didn't see limit sign written in small print. Manager threw a fit at checkout. Was very cooperative and understanding about the limit policy but it was only met with anger. Cashiers were very nice and actually offered to return products in excess of the limit. Two employees even apologized after the manager walked away. Will try to make purchases elsewhere. Embarrassing and disappointing! Don't want any trouble but wish she had been a little more polite.

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K
9:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aldi one of your managers are stealing from you

Hi, I was writing you because one of your employees/ manager at the store is stealing for you. He would collect receipts that people paid with cash, and find the items in the store and take them. And he would give them to his brother or friends and have them return them while he is working to get cash. The managers name is Matt. He works at the store in greenfield. He also took fake 100 dollar bills there and traded them in for real money. It's not right that he is doing this and it needs to stop.

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It was a fake claim

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M
8:22 pm EST

Aldi puraqua purified water

For years we have purchased Aldi water by the case, just recently they had ran out from the warehouse and it took a while for them to stock it, when they did we bought two cases. I took one drink and knew it was not good, but me being the scheptic I am tried to get past it so I drank more bottles thinking it wa just me being me but I couldn't do it no more so I went and bought another case from target and could instantly taste a difference. I think aldi and pureaqua is putting tap water in there bottles and selling it. I am bringing my water back to get a refund and I think that your water should be recalled as it is NOT purified. I can't believe aldi would try to think there customers are stupid

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R
12:51 pm EST

Aldi bacon, sausages, ribs and yogurt

I have been getting a lot gas and a really painful stomach when I eat bacon, sausage ribs and yorgut from aldi.

I stopped eating any of their meats and I was fine, tried having their yoorguts today and the pain came back. I just had to report to the food agency, there's definitely something dodgy in their food.

https://www.food.gov.uk/contact/consumers/report-problem/report-suspected-food-poisoning

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10:49 am EST

Aldi purified water

I've been buying this water for months and except for the fact that it's filled to the top so it spills when you open it, I love it. However I bought a case this week and it tastes like Chlorine bleach or something. I can actually smell it before I sip it. Whatever you have changed, please go back to what it was before. I'm not happy with this but it's a pain in the neck to return it so I'm going to suffer through it. I love Aldi

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11:02 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I used to be a regular aldi customer. Lately my Aldi experience hasnt been great. I am never helped when i ask where a product is they just tell me and leave me to find it on my own, they dont treat customers with respect, they dont treat their workers with respect. I cant see signs because product is too high every day, outdated products on floor every...

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About Aldi

Screenshot Aldi
Aldi is a global discount supermarket chain that was founded in Germany in 1913. The company has since expanded to over 10,000 stores in 20 countries, including the United States, Australia, and the United Kingdom. Aldi is known for its no-frills approach to grocery shopping, offering customers high-quality products at low prices.

One of Aldi's key strategies is its focus on private label products. The company sources its products directly from manufacturers, cutting out the middleman and passing on the savings to customers. This allows Aldi to offer a wide range of products at prices that are often significantly lower than those of its competitors.

In addition to its private label products, Aldi also offers a selection of branded products. However, the company is highly selective about the brands it carries, choosing only those that meet its strict quality standards. This approach has helped Aldi build a reputation for offering high-quality products at affordable prices.

Another key aspect of Aldi's business model is its focus on efficiency. The company operates with a lean staffing model, with stores typically staffed by just a handful of employees. This allows Aldi to keep its overhead costs low, which in turn allows the company to offer lower prices to customers.

Aldi is also known for its unique shopping experience. The company's stores are designed to be simple and easy to navigate, with products displayed in their shipping boxes rather than on shelves. This approach helps to keep costs low, as it eliminates the need for expensive shelving and display units.

Overall, Aldi has built a successful business by focusing on quality, efficiency, and affordability. The company's no-frills approach to grocery shopping has resonated with customers around the world, making Aldi one of the most successful supermarket chains in the world.
How to file a complaint about Aldi?

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1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Aldi in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Aldi. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

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- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

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Overview of Aldi complaint handling

Aldi reviews first appeared on Complaints Board on Dec 28, 2007. The latest review Service at Rutherford NSW Aldi was posted on Jul 30, 2024. The latest complaint Cattleman's Ranch bacon wrapped chuck tenderloin was resolved on Nov 09, 2021. Aldi has an average consumer rating of 1 stars from 290 reviews. Aldi has resolved 20 complaints.
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  1. Aldi Contacts

  2. Aldi phone numbers
    1800 991 828
    1800 991 828
    Click up if you have successfully reached Aldi by calling 1800 991 828 phone number 12 12 users reported that they have successfully reached Aldi by calling 1800 991 828 phone number Click down if you have unsuccessfully reached Aldi by calling 1800 991 828 phone number 9 9 users reported that they have UNsuccessfully reached Aldi by calling 1800 991 828 phone number
    14%
    Confidence score
    Ireland
    132 534
    132 534
    Click up if you have successfully reached Aldi by calling 132 534 phone number 7 7 users reported that they have successfully reached Aldi by calling 132 534 phone number Click down if you have unsuccessfully reached Aldi by calling 132 534 phone number 4 4 users reported that they have UNsuccessfully reached Aldi by calling 132 534 phone number
    27%
    Confidence score
    Australia
    +49 201 859 3319
    +49 201 859 3319
    Click up if you have successfully reached Aldi by calling +49 201 859 3319 phone number 0 0 users reported that they have successfully reached Aldi by calling +49 201 859 3319 phone number Click down if you have unsuccessfully reached Aldi by calling +49 201 859 3319 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +49 201 859 3319 phone number
    Germany
    +1 (630) 879-8100
    +1 (630) 879-8100
    Click up if you have successfully reached Aldi by calling +1 (630) 879-8100 phone number 0 0 users reported that they have successfully reached Aldi by calling +1 (630) 879-8100 phone number Click down if you have unsuccessfully reached Aldi by calling +1 (630) 879-8100 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +1 (630) 879-8100 phone number
    United States
    +44 800 042 0800
    +44 800 042 0800
    Click up if you have successfully reached Aldi by calling +44 800 042 0800 phone number 0 0 users reported that they have successfully reached Aldi by calling +44 800 042 0800 phone number Click down if you have unsuccessfully reached Aldi by calling +44 800 042 0800 phone number 3 3 users reported that they have UNsuccessfully reached Aldi by calling +44 800 042 0800 phone number
    United Kingdom
    +43 570 303 5500
    +43 570 303 5500
    Click up if you have successfully reached Aldi by calling +43 570 303 5500 phone number 0 0 users reported that they have successfully reached Aldi by calling +43 570 303 5500 phone number Click down if you have unsuccessfully reached Aldi by calling +43 570 303 5500 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +43 570 303 5500 phone number
    Austria
    +45 88 803 500
    +45 88 803 500
    Click up if you have successfully reached Aldi by calling +45 88 803 500 phone number 0 0 users reported that they have successfully reached Aldi by calling +45 88 803 500 phone number Click down if you have unsuccessfully reached Aldi by calling +45 88 803 500 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +45 88 803 500 phone number
    Denmark
    +36 23 504 680
    +36 23 504 680
    Click up if you have successfully reached Aldi by calling +36 23 504 680 phone number 0 0 users reported that they have successfully reached Aldi by calling +36 23 504 680 phone number Click down if you have unsuccessfully reached Aldi by calling +36 23 504 680 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +36 23 504 680 phone number
    Hungary
    +386 18 346 600
    +386 18 346 600
    Click up if you have successfully reached Aldi by calling +386 18 346 600 phone number 0 0 users reported that they have successfully reached Aldi by calling +386 18 346 600 phone number Click down if you have unsuccessfully reached Aldi by calling +386 18 346 600 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +386 18 346 600 phone number
    Slovenia
    +34 900 902 466
    +34 900 902 466
    Click up if you have successfully reached Aldi by calling +34 900 902 466 phone number 0 0 users reported that they have successfully reached Aldi by calling +34 900 902 466 phone number Click down if you have unsuccessfully reached Aldi by calling +34 900 902 466 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +34 900 902 466 phone number
    Spain
    (855) 955-2534
    (855) 955-2534
    Click up if you have successfully reached Aldi by calling (855) 955-2534 phone number 0 0 users reported that they have successfully reached Aldi by calling (855) 955-2534 phone number Click down if you have unsuccessfully reached Aldi by calling (855) 955-2534 phone number 1 1 users reported that they have UNsuccessfully reached Aldi by calling (855) 955-2534 phone number
    More phone numbers
  3. Aldi emails
  4. Aldi address
    Eckenbergstraße 16 + 16A, Essen, Illinois, 45307, Germany
  5. Aldi social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 15, 2024

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