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Aldi Complaints 270

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R
7:40 pm EST

Aldi Hereford brand corned beef

I have been buying and loving this product for 20+ years. I opened the tin with key as usual but during eating it I chewed on something hard and spit it out. It looks like a tooth but I checked my mouth and I seem to have all mine. It hurt when I bite down on the piece.

I kept it because I wanted to send it to you but while looking for the address all I could see is WEDDEL Ltd. Mississauga, Canada. The key to open it ripped off rest of label.

I am keeping the tooth like piece (maybe a bone) in case you want me to send it to you. This incident happened on Friday, Feburary 18, 2022 at 6:15 p.m.

Please reply as soon as possible.

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7:44 pm EST
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Aldi Friendly Farms Almond milk

I purchased a container of Almond milk 2 weeks ago on January 9th 2022, and it went bad within 10 days. It has expiration date of February 12, 2022. Today as I write this it’s January 28th 2022. Very disappointed. There were green colored mold chunks that I poured into my cereal. I purchased it from Aldi in Bordentown NJ.

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12:28 am EST

Aldi Friendly Farms Skim Milk

Dear Aldi,

I purchased two gallons of Friendly Farms Skim Milk recently, both have an expiration date of 2/1/2022, and today (1/27/2022) I had to pour the first gallon down the drain because it smelled sour and tasted the same. That is the second time this has happened with that milk since December of last year. The Aldi that I shop at is in Gainesville, Fl - 3773 NW 13th St.

Please let me know if there is something you can do for me, since I shop there at least once or twice a week.

Given my background in Nutrition and Food Science, there is only one option that seems to fit the issue. This is likely a time/temperature control issue that is taking place somewhere between the farm and the store. In other words, milk is not being kept at the proper temperature throughout the loading, transport, unloading, and shelving process. If it's a production or pasteurization issue then all their milk would be bad, and it's not.

Regardless, it is worth looking into and resolving for the sake of everyone involved. So, please let me know what you can do for me as an individual customer and please also let me know when you find out what the problem is. I have read about this being an issue at other Aldi stores across the country, and those problems going back several years, but I don't want to go to other stores for milk. I prefer to get everything at one place.

In Christ,
Andrew Chase

2056 NW 55th Blvd. Apt D8
Gainesville, FL 32653
[protected] - cell
[protected]@hotmail.com

Desired outcome: Refund for two gallons of Friendly Farms Milk and inquiry into issue

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4:24 pm EST
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Aldi Wernesgruner Beer

over the last year, I have purchased 8 to 12 six packs of this beer each month. It was always in bottles but recently it is only available in cans. This changes the flavor of the beer and I have stopped buying beer and other items at Aldi.

Desired outcome: Wernesgruner in bottles

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12:46 pm EST
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Aldi Southern Grove Dry Roasted peanuts.

I have purchased 16 oz. Southern Grove Dry Roasted peanuts for several years with good results. Lately I have noticed that Southern Grove Dry Roasted peanuts have a very burnt taste which has caused me to stop buying this product.
Hopefully this problem can be corrected as I enjoyed the peanuts immensely.

Desired outcome: Fix the problem

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3:41 pm EST

Aldi Store # 16! Casher Mrs Rusti

She is very rude! Lack on customer service! Very unprofessional. First time visiting at this location ot will be my last. She needs more training how to talk to customer. Very very bad service. You will lose customers because of her.

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3:17 pm EST
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Aldi Fresh raspberries

I bought 2 containers of fresh raspberries mid week last week, the first container was good, the second was all moldy and not useable. I shop at Aldis frequently and have come to expect the very best products whether it is fresh, canned, or otherwise. I have always shopped at Aldi in Burleson TX and now am very happy to have one in Cleburne TX. I have also bought ground hamburger at Aldi in Cleburne and it had pieces of bone in it, so will not be buying hamburger meat. I do like shopping at Aldi but products have to be highest of quality to keep your customers coming back.
Thank You for your time and I look forward to hearing from you soon.
Glenda Uecker

Desired outcome: I would like more fresh raspberries that are good all the way to the bottom

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7:44 pm EST

Aldi Security

I was at Aldi store Smithdown Road, Liverpool 23 December 202at about 6.30.
I went inside to buy a cabbage I couldn't find one so I decided to go to asda, which is across the road.
I didn't realize I left by the entrence door not the exit dor, I wasn't aware that security guard was waiting for me, as on the exit door end, he rushed towards me giving me such a shock and grabbing my arm shouting at me, that I had come out of wrong door.
I'm 64 years old and suffer with stress and anxiety, I'm on medication, for my condition being approached in such a manner gave me heart palpitations and caused me to have a panic attack.
He was very abusive, filming me telling me to f off number of time and squaring up to my person intimidating me, I started screaming to not touch me me to leave me alone, I have done no crime here, he continued to film me, manerger came out and was abusive too telling me I was angry, he wouldn't let me tell him what happened he didn't care.
The police was called as the security man said I was racist towards him, but it's not on his vidio of me, he said that I did it when he stopped filming, but he was filming all the time, I became very stressed and was shouting at him and shouting to women that he was touching me,
MY son went round to Aldi to see what's going on, he was told that I was racist
He is telling lies,
but couldn't show him any proof of me being racist, my husband is of mixed race my grandchildren are mixed race, I am not racist, I never said one racist word to him.
I do all my shopping at Aldi, but I will never ever go in to Aldi ever again.
I'm so upset and traumatised, at what happened to me.its disgracefull being treated in such a manner, just because I came out of the wrong door.
The staff at Aldi did not consider how I was feeling, I was alone, being bullied by a security man, they treated me like dirt, they ignored what he did and I was told if anything it will be on camara, no apology no sense of care.
I was being treated like a criminal

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9:48 am EST
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Aldi 3 lb turkey breasts

I purchased 2 of the 3 lbs Kirkwood boneless turkey breasts for Thanksgiving. I cooked them how package said to the "T" and when we were ready to eat I cut the first one and my husband and I had a small piece and had to throw the other part of it and the other whole one in the trash as they were terrible and had no taste what so ever. We shop at Aldi's in Indiana Pa 15701 USA every week sometimes twice weekly and have never been disappointed. I am just thankful that I didn't have these turkeys when I had company. They didn't have a price on turkeys but they were $8 and some odd change for each one. As you would imagine we didn't have a very Thankful dinner, I was and am very very disappointed.
Thank-you,
Debbie Robson
185 Whippoorwill St
Indiana, Pa 15701
USA
[protected]
[protected]@gmail.com

Desired outcome: Whatever you deem right!

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9:53 am EST

Aldi Experienced poor, negative, sick, illegal, criminal services

Shop members are verbally attacking and hindering my and other clients buying choices when purchasing products from vegetables and fruits sections. That is happening time and time again. On many visits, shop members were raising pollution and ethical miss conducts. They are rude and sick. Very, very angry and misusing their duties. They are always misinformed and trouble making. Day to day shop experiences are very dangerous and sickening. They don't wear masks on day-to-day habits. They are always oppressive and hindering customers relations to products. When asked about something, it usually takes too much time for the information to get to the client. We as people who value Our time and many want them fired and bring into attention. They do not know English or German or Spanish or French languages. They only speak in polizh terrorist slang and abusive and racial terms and sentences. Furthermore, they are noisy and many times over ill when interacting with them one can smell alcohol, drugs, medicine, stains. Ill behaviour norms and standards. Understand that each member of this shop needs to be fired and replaced with other one. They pose something very, very disturbing when asked in a polite way about something, and even when not asked at all. We observed many critical misbehaviours when paying for Your Great products. They typically hinder the process and state of customer experiences when paying at the cash receiver. They misconduct the prices and their standard operating procedure. If You do not make any changes to the sick and dangerous stuff in this shop, We will start legal and media attention with brand and company negative sides - ALL CAUSED BY POLIZH SICK AND PATHOLOGICAL LAYERS IN THAT SHOP. Poland Wloclawek Wieniecka 17a. Today 26.11.2021 12:00 We were oppressed and denied buying possibilities in Your fine Shop - as it happen on many occasions. We want to convince You that the shop clearing and cleaning procedures are the worst in the town. Stuff does not want or even have a desire to clean and maintain standard operating procurers for the betterment of Customer and Shop experiences. We want to stay to You that this is happening for the third year in a row, and We as people of this world will not stand up for this. Make changes to the stuff, or We will go for Legal means of claiming Our values and norms, standards.

Standards and norms which are expressed on Your international webpages and portals have to be met - they are not met in this shop. We represent a group of many people who wish to have a good and valuable customer experiences. Trust Us and fired those people - management as well.

We will go Legal if You do not respond with firing those people. From what We know this is happening in all shops in this town and country such as Lidl Aldi Tesco Kaufland and the list goes on and on.

Investigate and fire those shop stuff in order to make more money.

We only have Aldi and Lidl and Kaufland to go by with Our Needs in this Town - to buy fresh and organic Vegetables and Fruits and Water and Juices.

They always talk to them self and use negative behaviours.

Stop those ill people from this shop of ever appearing in this shop again.

They always have dirty vocals and dirty cloths.

They use expressions of their pathological language for treats such as - saying to the customers they're going to call the police, or they insist for better judgment upon customer experience when not asked for it.

Respond with Legal and HR principle, or PR and Brand and Mark loyalty will be hindered.

Today We - many times in past three years- wear said to clean and clear the products from the shells - that is sauries malfunction from the stuff members and their security stuff.

That kind of behaviours are innate to polizh stuff. They are always like that. Fired those stuff sickening experiences, or we will resolve this in the court of Law at the International Levels and Junctions.

By all means necessary, You want and need to fire those stuff - potential fraud and illegal actions convicts.

We were abused, and we lost many values and dignity on each and every occasion in those shops.

Execute HR and PR protocols. Hire new stuff because present stuff in this shop exploits customers by means of negative behaviours, negative treats, negative assessments, negative misuse of language, negative advising, negative consulting, negative shop products placements, negative and miss information about price range and country origin of given products, negative floor cleaning by disrespectful words when cleaning the surfaces, negative and outdate meat and diary placements, negative and dirty packages, negative and worsening customer experiences doings, negative and ill appearances, negative relations with customers, negative money exchange sequence at the cash receiver, negative customer relations to new products, negative use of information about products, negative smoking of stuff outside the main entrance, negative use of drugs and narcotics, negative code of conduct, negative stuff shifts, negative and sick duties.

We want to fire the manager of this shop because he is the most disrespectful and mad stuff choice in this shop.

We will go for the Courts when this stuff choice keeps its position in this shop.

polizh stuff works in many negative ways and pathological norms. Aldi is an international Brand with many ways to growth and provide many good products for Customers.

Aldi on the International Level should place individual cash receivers and provide more know how about products and their usage. Attain products placements strategies with the latest vegan trends and science breakthroughs.

Upgrade the Mobile Apps with the latest from: tourism, sports, health, productions, constructions and client portfolio of ideas.

polizh people are all the same. They only possess negative and pathological behaviours. There is no drug that can impose anything of use for this ill, negative, sick, poor, criminal, deadly, toxic, drug defined, legally and scientifically outdated terrorist Nation.

Please use any sort of means to bring justice and stuff of this shop to a closed deadline.

polizh terrorism

Desired outcome: Firing stuff

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12:12 pm EDT

Aldi Aldi lookup procedures

The aldi site can be confusing and time wasteing
Unlike woolies or coles I cannot type a simple item query eg."tomatoes" and get a list of the available items but instead have to usethe fixed nested listings inthe hope of finding the item and availability!
Frank jackson golden beach 4551

Desired outcome: A DIRECT LOOKUP PROCEDURE GIVING PRICE AND LOCAL AVAILABILITY

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7:02 pm EST
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Aldi I'm trying to fill out a complaints form but it wont accept my phone number

I'm trying to fill out a complaints form but it wont accept my phone number

Desired outcome: any help would be appreciated

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4:14 pm EST

Aldi Deceptive meat product practice

Today when I opened package to get ready to cook my pork-chops bought at the Haines City store, the bottom two chops where half fat and half gristle. I weighed the waste it came to twelve ounces. I paid $7.98 for the package. Unit price was 2.76lb. or 17.25 an ounce — Waste 12oz * 17.25 or $2.07. This is totally unacceptable. I am in the process of letting everyone know how the public is being deceived by ALdi. The unusable meat was deliberately placed on the bottom of the package to cheat the buying public.

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11:15 pm EST

Aldi checkout service

Several days ago I went to Aldis in Lawrence, Kansas. The checkout clerk heloed the couple in front of me bag their groceries at the checkout stand. I only had a few items. I brought my own shopping bag with me. When i tried to bag my items at the checkout counter like the couple before me, the clerk tossed my items into the bottom of my cart like they were trash, and told me to move to the side to bag my items. She then ordered me to bring the cart back when I was done. She was very disrespectful, and insulting in her behavior towards me. I would not have held up the line.

Desired outcome: Checkout clerks need to stop acting like it‘s a race. Not everyone moves at the speed of light. Courtesy to customers, not ordering customers around.

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1:07 pm EST

Aldi Apple Strudel

You many want to redo the directions for the strudel.

I did convection for 30 minutes and could not do that long since the top started burning.

But then when I ate it the insides were gooey and not cooked.

May want to bake it in the oven on 350 for an hour.. no 400 cook. I will buy another and try that.

I grew up on apple strudel so I won;t give up... others... might leave it all for me...LOL>

I will let you know how i do...

Helene Porath

Desired outcome: Do not get rid of the strudel for lack of interest. Gotta be a way to cook them.

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12:03 am EST
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Aldi Horrible attitude at stocklands burleigh shopping centre

Firstly having an online complaint process radically decreases the ability of people to complain!

I visited the Stocklands store on Sunday 7 November, I believe it was. I was returning a yoghurt container which I believe was contaminated with hair.

I approached the check out girl and her attitude was immediately aggressive. "Do you have a photo?" she said. No, I responded as it was not something together with disgust that I thought about.
Her response was "go wait over there"; no please or anything. She called for the manager.

This person was Josh (assistant manager) who I immediately advised of the attitude of the check out person. His response was "I will deal with the staff just get to what the problem is"

Where do you find these people?

I told him what the problem was & his attitude did not change - "well, do you want a replacement?"

At that point I advised him I would take it back to Miami where I purchased it as I did not want his attitude or any grief.

I did this and the attitude at Miami was totally different - it is the best store you have on the Gold Coast without doubt!

Brett the manager was polite, respectful and helpful. Thank you Brett. Aldi Miami really deserves a pat on the back all round!

I would not give you 20 cents for the approach taken by the Stocklands Burleigh staff. They were awful.

Desired outcome: Get some new staff at burleigh Stocklands and be more careful in your hiring practices

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2:30 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aldi Cattleman's Ranch bacon wrapped chuck tenderloin

I have never tasted dog meat but I would not feed this item to my dog.

When I purchased this, I thought it would at least taste like meat, I
could not even explain what it tasted like as I have never tasted anything
this bad that called itself meat.

Aldi's would not honor a return because I had a delivery service deliver my groceries. They tell you the delivery service is responsible for their products.

I spend $13 and was embarrassed to serve this food.

Desired outcome: A refund of my $13

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Resolved

Aldi's corporate customer service called me and sent me a gift card for the purchase.

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2:00 pm EDT

Aldi Ben and Jerry’s purchase

I'm complaining about the choice of purchasing a product that is so controversial! They have openly stated that they will no longer ship their ice cream to Israel (God's chosen people). "Those who curse Israel will be cursed themselves and those who bless Israel will be blessed"! Maybe this product should be questioned as I always thought ALDI was Christian company. Thank you for reading my concern.

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Come See
Dallas, US
Jan 16, 2022 7:01 pm EST

The licensing agreement expires in December 2022, and Unilever will not renew it, the company said.

"Although Ben & Jerry's will no longer be sold in the OPT, we will stay in Israel through a different arrangement. We will share an update on this as soon as we're ready."

NBC News July 19, 2021, 3:59 PM CDT

J
J
Jay Epstein
US
Nov 04, 2021 10:25 pm EDT

A female shift supervisor created an altercation and threatened to have police remove me claiming I asked one of her (notice HER) employees if he was circumcised and what he thought of it ! This actually happened in Boiling Springs, SC November 2.

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3:56 am EDT
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Aldi Store manager of Echuca Victoria Australia

On Wednesday 13th October 2021 around 12.30pm I entered the Echuca Aldi store to buy paint
There was no sign in sheet at the front door, as there usually at Aldi stores
I loaded the paint into my trolley and went to the check out. The cashier asked if Iscanned in, to which I replied "no".
He said he couldnt serve me and needed to get his manager. I told him that he was actually committing an offence under consumer law 94H. He said it wasnt up to him and proceeded to call his manager over
A young man with short dark hair called Josh asked the cashier what the problem was. The cashier informed the manager that I didnt scan in.
The manager paid no attention to me not even making any eye contact with me. He simply grabbed at the paint tins in my trolley and started to extremely quickly put them at the other checkout. I lowered my head down to his level and told him he was breaking the law, to which he replied "I dont care". I asked him "you dont care that you're breaking the law?" He said "no, I dont care". I asked him his name and he responded "I dont have to give you my name". He then just walked off and everybody just kept what they were doing, like this was completely normal in a democratic society.
To say I was shocked was a complete understatement
Are Aldi giving Marxist training to their managers?
Is this Australia or North Korea?
Amazingly their customer service line simply disconnects straight away and the Aldi online form is inaccessible.
A disgraceful way and a highly illegal way to conduct yourselves
Amazingly the penalty is 5 years in prison or 300 demerit points
I wonder how cocky this young manager will be in front of a judge?
I highly recommend customers spend their money elsewhere

Desired outcome: Better contact me first

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5:15 pm EDT

Aldi I have not received a pay check for final days while employment

I am a former employee who worked for Aldi Asst for two weeks I gotten one paycheck for $82 and got no other paycheck since having left I was told by the manager of the month the store that I worked at and the one in Saint Augustine Florida that my time how to be punched in and that something went wrong and that corporate would have to take care of it and mail me a paycheck that has been for three weeks and I have yet to receive a paycheck and now it's been almost 2 months in total since I have gotten the paycheck from the time that I work there please take care of this as soon as possible

Desired outcome: To be paid

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About Aldi

Screenshot Aldi
Aldi is a global discount supermarket chain that was founded in Germany in 1913. The company has since expanded to over 10,000 stores in 20 countries, including the United States, Australia, and the United Kingdom. Aldi is known for its no-frills approach to grocery shopping, offering customers high-quality products at low prices.

One of Aldi's key strategies is its focus on private label products. The company sources its products directly from manufacturers, cutting out the middleman and passing on the savings to customers. This allows Aldi to offer a wide range of products at prices that are often significantly lower than those of its competitors.

In addition to its private label products, Aldi also offers a selection of branded products. However, the company is highly selective about the brands it carries, choosing only those that meet its strict quality standards. This approach has helped Aldi build a reputation for offering high-quality products at affordable prices.

Another key aspect of Aldi's business model is its focus on efficiency. The company operates with a lean staffing model, with stores typically staffed by just a handful of employees. This allows Aldi to keep its overhead costs low, which in turn allows the company to offer lower prices to customers.

Aldi is also known for its unique shopping experience. The company's stores are designed to be simple and easy to navigate, with products displayed in their shipping boxes rather than on shelves. This approach helps to keep costs low, as it eliminates the need for expensive shelving and display units.

Overall, Aldi has built a successful business by focusing on quality, efficiency, and affordability. The company's no-frills approach to grocery shopping has resonated with customers around the world, making Aldi one of the most successful supermarket chains in the world.
How to file a complaint about Aldi?

Here is a guide on how to file a complaint against Aldi on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Aldi in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Aldi. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Aldi on ComplaintsBoard.com.

Overview of Aldi complaint handling

Aldi reviews first appeared on Complaints Board on Dec 28, 2007. The latest review Service at Rutherford NSW Aldi was posted on Jul 30, 2024. The latest complaint Cattleman's Ranch bacon wrapped chuck tenderloin was resolved on Nov 09, 2021. Aldi has an average consumer rating of 1 stars from 290 reviews. Aldi has resolved 20 complaints.
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  1. Aldi Contacts

  2. Aldi phone numbers
    1800 991 828
    1800 991 828
    Click up if you have successfully reached Aldi by calling 1800 991 828 phone number 12 12 users reported that they have successfully reached Aldi by calling 1800 991 828 phone number Click down if you have unsuccessfully reached Aldi by calling 1800 991 828 phone number 9 9 users reported that they have UNsuccessfully reached Aldi by calling 1800 991 828 phone number
    14%
    Confidence score
    Ireland
    132 534
    132 534
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    27%
    Confidence score
    Australia
    +49 201 859 3319
    +49 201 859 3319
    Click up if you have successfully reached Aldi by calling +49 201 859 3319 phone number 0 0 users reported that they have successfully reached Aldi by calling +49 201 859 3319 phone number Click down if you have unsuccessfully reached Aldi by calling +49 201 859 3319 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +49 201 859 3319 phone number
    Germany
    +1 (630) 879-8100
    +1 (630) 879-8100
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    United States
    +44 800 042 0800
    +44 800 042 0800
    Click up if you have successfully reached Aldi by calling +44 800 042 0800 phone number 0 0 users reported that they have successfully reached Aldi by calling +44 800 042 0800 phone number Click down if you have unsuccessfully reached Aldi by calling +44 800 042 0800 phone number 3 3 users reported that they have UNsuccessfully reached Aldi by calling +44 800 042 0800 phone number
    United Kingdom
    +43 570 303 5500
    +43 570 303 5500
    Click up if you have successfully reached Aldi by calling +43 570 303 5500 phone number 0 0 users reported that they have successfully reached Aldi by calling +43 570 303 5500 phone number Click down if you have unsuccessfully reached Aldi by calling +43 570 303 5500 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +43 570 303 5500 phone number
    Austria
    +45 88 803 500
    +45 88 803 500
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    Denmark
    +36 23 504 680
    +36 23 504 680
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    Hungary
    +386 18 346 600
    +386 18 346 600
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    Slovenia
    +34 900 902 466
    +34 900 902 466
    Click up if you have successfully reached Aldi by calling +34 900 902 466 phone number 0 0 users reported that they have successfully reached Aldi by calling +34 900 902 466 phone number Click down if you have unsuccessfully reached Aldi by calling +34 900 902 466 phone number 0 0 users reported that they have UNsuccessfully reached Aldi by calling +34 900 902 466 phone number
    Spain
    (855) 955-2534
    (855) 955-2534
    Click up if you have successfully reached Aldi by calling (855) 955-2534 phone number 0 0 users reported that they have successfully reached Aldi by calling (855) 955-2534 phone number Click down if you have unsuccessfully reached Aldi by calling (855) 955-2534 phone number 1 1 users reported that they have UNsuccessfully reached Aldi by calling (855) 955-2534 phone number
    More phone numbers
  3. Aldi emails
  4. Aldi address
    Eckenbergstraße 16 + 16A, Essen, Illinois, 45307, Germany
  5. Aldi social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 15, 2024

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