Amazon review: Areds2 counterfeit product

Areds 2 counterfeit product

I am writing this because of my concerns and lack of response from Amazon from whom I purchased this supplement from. On August 25 2023 I was notified by Amazon that my order number [protected] purchased on March 10 2023 was counterfeit and to stop taking them and dispose of. I had already taken this product for 105 days and there was none left, This supplement is critical to my vision and was prescribed by my eye doctor to improve my outcome of the AMD that I have which causes blindness. To be clear I was ingesting this counterfeit product for almost 4 months and not getting the preventative benefits of this prescribed supplement during that period and still not knowing what was in the product after several calls to Amazon. Amazon was quick to offer me a refund, which in my mind is a minimal effort to resolve this issue.

I have contacted Bausch and Lomb and they are aware of this issue with Amazon and are taking steps to help resolve future issues with counterfeit products. During my conversation with Bausch and Lomb we discussed my second Amazon order of this product [protected] and now this order is also suspect of being counterfeit as the color of the product is different from what should be expected (lighter in color). I ingested a good portion of this order also and stopped taking this on August 25th. Again adding another month of not getting benefits of taking a legitimate product for a total of almost 5 months of ingesting a product of unknown ingredients.

In summary Amazon needs to step up to avoid these issues in the future with concrete results and not just lip service. I am extremely disappointed in Amazons response thus far and expect compensation far greater than a mere token refund on one of my orders. To be clear once again: I have ingested a product of unknown contents and have lost the preventative benefits for 5 months and no sincere response from Amazon..

 I want to know what was in the product I took both the coating and internal ingredients. What are the short and long term effects.

 Compensation greater than a mere token of a refund of only one of my orders.