Amazon review: Inability to reregister using same email as I was told by csr

I followed the steps outlined in Lester's email carefully, as instructed, with the expectation that I would be able to create a new Amazon account using my existing email address. However, I encountered significant issues during this process.

Here is a summary of the problems I faced:

Inability to Create a New Account: Despite following the provided link (https://www.amazon.com/create_mase_account) and filling in the requested information, I was unable to complete the account creation process successfully. After filling out the form, I received an email with a passcode as described. However, when I attempted to enter the passcode on the Amazon website to confirm the creation of the new account, I received an error message stating that the email address was already associated with an existing Amazon account. This is in direct contrast to the information provided by Lester's email, which stated that I should be able to create a new account with the same email address.

Lack of Resolution Options: The email from Lester also mentioned that if I encountered an error due to the phone number already being linked to an existing account, I should add an alternative phone number or log in to my other account to remove the associated phone number. However, these solutions are not practical or feasible for my situation. I do not have an alternative phone number to use, and accessing my other Amazon account to remove the phone number is not a viable option.

I find it extremely frustrating that the instructions provided by Amazon support were not accurate and have led to a significant inconvenience for me. I have been a loyal Amazon customer for an extended period and have always valued the ease of using my email address to access my account.