Amazon
Reviews and Complaints

I have been using Amazon for years without any problems. Also have been aware of Amazon Prime. Not an Amazon merchant so Amazon Prime is not beneficial to me. Have been avoiding subscribing to Amazon every time placing an order without a problem. Well until today. Place an order with (2) items like normal and have made sure not to click on Amazon Prime membership sign up. The order was placed. When checking the receipt email, found out that there are (2) orders instead of 1. Order 2 of 2 are the (2) items I placed. Order 1 of 2 are my Prime Membership confirmation with (30) days free trial. What the ...? I quickly tried to cancel the membership but could not find any link or button that would allow me to cancel. However, I managed to find the Manage Your Prime Membership page. On that page, I was able to stop my subscription in 30 days, but not to cancel it right away. Hum! I looked online and found articles regarding the FTC which has apparently filed a lawsuit against Amazon regarding this Prime Membership tricking issue by Amazon.

Worst delivery ever, days late with unfullfilled e amail item will be delivered within 3 hours and even drivers name.

I still did not received product. Once I put a bad review to the seller, amazon posted the lie that it was fullfilled. It was not fullfilled and it shows amazon itself is in the bad service;

I am a prime member on top of that,

I would never recommend amazon in alberta canada

I lost hours of emjoyment of my life

I ordered flowers from amazon, from flower shops network who are selling from amazon for the cost in £49.98 total and in full via my account with you. and same day delivery. I was contacted back via flowers net work to say they could not find a florist to fill my order and therefor were unable to deliver my order and that I could either wait till they found some on ethat could, or cancell order and get a full refund. I opted to cancell the order as it could not be fullfilled and requested a full refund as advised by the flower shop on your sight. THIS HAS NOT HAPPENED. ive given them ample time for it to be payed back in to my account, but nothing. ive also contacted the firm in question 3 times with no responce what so ever. so as I ordered from this company through you Amazon uk, I expect you to issue my refund for this please forthwith. another trouble is that this order does not show up in my orders? why is this. my payment to you how ever shows it went through. 14th november.

kind regards mrs hunter

I think Amazon should be more active in customer complaints and look into repeated complaints about a company. Ribbon candy was purchased and a ribbed in a box that sounded like shattered glass was inside. Their response was to contact the seller. Checking the bad reviews, most had to do with receiving damaged candy and I think Amazon should take more interest in resolving customer complaints.

This complaint involves two orders of Visa Gift Cards for my family. Each order was for 2 Visa Gift Cards, totaling $413.90.

1) Ordered on July 4, 2023 Order# [protected]

Order Details

655 YAMA ST

YREKA, CA [protected]

United States

Payment method

Visaending in 4168

Order Summary

Item(s) Subtotal:$413.90

Shipping & Handling:$0.00

Total before tax:$413.90

Estimated tax to be collected:$0.00

Grand Total:$413.90

Transactions

Delivered Jul 11, 2023

2

Visa $200 Gift Card (plus $6.95 Purchase Fee)

Sold by: Amazon Payments, Inc.

Return window closed on Aug 9, 2023

$206.95

Condition: New

Buy it again

AmountSerial number(s)

$206.95076750294376039539212936057457

$206.95076750294376039539212384461581

2) Ordered on June 19, 2023 Order# [protected]

Order Details

Shipping Address

655 YAMA ST

YREKA, CA [protected]

United States

Payment method

Visaending in 4168

Order Summary

Item(s) Subtotal:$413.90

Shipping & Handling:$0.00

Total before tax:$413.90

Estimated tax to be collected:$0.00

Grand Total:$413.90

Transactions

Delivered Jul 11, 2023

2

Visa $200 Gift Card (plus $6.95 Purchase Fee)

Sold by: Amazon Payments, Inc.

Return window closed on Aug 9, 2023

$206.95

Condition: New

AmountSerial number(s)

$206.95076750294376039539157052415486

$206.95076750294376039539157863358669

1) The order ending 9868 was ordered 4 July 2023, shipped 6 July 2023, was stated delivered 11 July 2023, but it was not received.

2) The order ending 0641 was ordered 19 June 2023, shipped 21 June 2023, refunded 1 July 2023, delivered 11 July 2023, and was received.

Now my question is why was order 0641 shipped 21 June, refunded 10 days later, and delivered 10 days after that? What was wrong with those 2 Visa cards? My family didn't know that the Visa cards were not good and tried many times to activate them.

The two cards in order 9868 were never received, so nobody knew where they were.

Is it possible that the two orders were confused, since both are said to have been delivered on the same day? Whatever happened, I am still out of pocket $413.90 for order ending 9868.

I have been contacting Amazon for months, both through Amazon Chat and Amazon Email. No one has helped me. I have been told that since more than 30 days have elapsed, I will not get a refund.

I ordered the above products from Amazon with a view to taking them with me to abroad on my flight to Nigeria on 14/11/2023. Amazon promised to deliver on 12/11/2023. The goods were never delivered.

I want the refund of my money.

Hi I would like to make a complaint regarding your driver/drivers. Our properties which consist of numbers 3,5 and 7 Poppy Way Daventry NN11 4GS are three houses located on a narrow PRIVATE shared access driveway, we do not have a road or pavement outside our houses and there is a sign at the mouth of the driveway warning drivers not to enter.  Yet Amazon drivers ignore this sign and drive right onto our access driveway.  Sometimes they actually park on our individual driveways or, as a number of times, driven over our lawn!  We understand that it is difficult to stop every driver and have grudgingly put up with this behavior.  However, the driving is becoming more and more erratic and dangerous.  They are driving far too fast onto the access driveway, and then they are reversing off very fast.  Yesterday (19/11/23) after delivering a parcel to my house, I noticed that our neighbor’s daughter was walking along towards her house, when the driver clearly did not check his mirrors and reversed very, very close to her.  This is an accident waiting to happen.  They are driving on to an area which is not a public road. Today I spoke to a driver delivering to number 7 and he just said that he had to do his deliveries.  Can you explain how they deliver to blocks of flats or properties without access roads?  They should stop outside number 1 Poppy Way, which is part of the public road and walk through to us. I have tried to report this in my orders section but there is nothing there to report the driving.  I do not know which depot they are working from. Can you please look into this behaviour and stop the practise before a bad accident happens.

Mrs. Caterine BEEDOM

5 Poppy Way 

Daventry NN11 4 GS 

The olives and pasta sauce from one package was delivered with no packing material. All the cans were dented. Nearly all cans sent come dented or a great deal of them. Dented cans reduce the life of the product. Even case lots of cans come dented. Please do something about it, as I love shopping with Amazon.

Last summer I ordered an item, but when I received it, I realized I had ordered the wrong item, so I arranged for a return. While arranging for the return, I saw several different choices as to how to do so. I chose to take my item to a nearby "Amazon drop off" location at a Staples store in town. I stood in line to hand my item to a store employee, who scanned the item and placed it in a returns bin of some sort. I did not get a receipt, but got a coupon which allowed me a discount in the Staples store, because I had used their drop off location for my return. The coupon said I had to make the purchase that day and that it would be void, if I tried to come back to make a purchase. At that time, I did not need to purchase anything at the store, so I threw the coupon in their trash. When I got home, I saw in my email that my refund was enacted because the clerk scanned in my return at the Staples store. I thought nothing more of it, until I got another email about a week or more later, saying that the item had not been received, and that if they did not get the item back by a certain date, they would reverse my refund! I searched and searched...I tried to email them at a couple of different email addresses, but they all got kicked back to me, saying the inbox could not receive any incoming emails, and to try the online "robot" customer service system, which I did, but there was no option to resolve the matter. Long story short, they took back the refund, so I went to my bank, and I got my refund from my bank while they investigated my complaint. A few days after that, Amazon must have lied, and my refund was again reversed! I have since taken all my payment information off of Amazon, and dropped Amazon Prime membership. I now do most of my delivery/shipping orders from Walmart.com, and never worry about their customer service, which has been excellent!

I have been a prime member for over 5 years and when i first signed on i was am i am now a resident of the us virgin islands and i would receive free shipping and then they started charging me ,i would call and complain and i would get a refund but for the last few years they have escalated shipping fees even though i am still a prime member who is entitled to "free"shipping . We in the usvi are in the same usps rate scheme as puerto rico whom amazon does not charge any shipping to prime members ,i feel we should request a refund of all shipping fees and recieve the benefits just as puerto rico does . My second complaint is the super slow shipping of our orders ,when i call to complain i am told it is because you live in the usvi ,but when i explain the items ordered have not even been shipped so how can you justify us waiting weeks for an item to be shipped and i am told it is just that way if no resolution is reached i would like to find a lawyer and create a "class" to file and recover shipping fees and compensation for extended filling of our orders

Over the past three months I have placed 22 separate orders with Amazon. On 19 of those 22 orders, my very simple, clear delivery instructions were not followed. My deliveries are to be placed on the back porch.

Over the past 3 weeks, I've decided to speak with customer service to complain, rather than just note that the driver failed to follow direction. I have done this 6 different times. Each time, they apologize, and assure me they will take the necessary action to insure it does not happen again. Yet, it continues to happen, and all I've been offered a miniscule account credits.

Your delivery driver has damaged our carport. This happened at 5:21pm on October 31st, 2023.

We have captured it on our security camera. It shows the driver clearly hitting and ripping a huge piece of metal that holds up the roof of the carport, badly damaging it, and the vehicle they were driving.

It also shows the driver backing out off the property without reporting it to us.

Please contact us regarding how Amazon will pay for the repairs.

I have been on the phone for over 3 hours trying to unlock my account and my wife's account and NO one in customer service can help me. is there anyone at Amazon can do this? I have talked to 4 customer service people and their supervisors and my question to them can you resolve this situation and their final answer was NO!

Therefore, I can no longer make purchases from yoiu.

Car pulled in driveway around 5:39 AM Tuesday October 31, 2023.

I saw the person pull in, stop the car, lights come on, got out of the car, go around their car looking. (It was dark outside.) Then back inside and delivered a package to our porch. Left.

Later in daylight I looked outside and saw the damage the photos will show. The light was destroyed, and the wood structure broken apart (screws ripped apart that were holding it together and ripped out of the ground). I would think the car had damage.

I now need to rebuild the structure and buy a new solar light, two actually so they match.

SEE photo of what it matched on the other side.

An Amazon customer for 7yrs & prime member for 2yrs. 2021 Account was hacked 3 times. On the 3rd time Amazon locked my account. It wasn't unlocked until 2022. 2022 I changed all personal info on account as safety measure. Email, phone number, username etc. This seemed to work. No problems until the last cpl Mos. 2023 I am disabled and wheelchair bound, so online shopping is a must for me. I have nieces and nephews. A set of twins and set of triplets. All teenagers and difficult to buy for so gift cards are my go to and their preference. A cpl Mos. ago, the twins had a Birthday. When I ordered their e gift cards Amazon locked my account for "suspicious" activity. I called. They unlocked account. I ordered same exact order again. Within 5 mins received a call from Amazon asking if it was me placing this order. I confirmed and all was well. A few was ago, the twins graduated high school, triplets graduated middle school. I didn't have money until 2 days ago on the 1st (disability) I placed order for 5 e gift cards. 20 mins later received email saying my account was locked bc of suspicious activity. I call customer care AGAIN and explained the situation. They unlocked my account. This time I got the order ready but didn't place it. Instead I called back and made representative remain on the phone while completing my order. It said same as always, processing order. ANOTHER email. Locked again. Call back and this time they say, no account associated with my email OR phone number. They ask if I have any order numbers from previous orders. We'll yes I do. Months worth. Give an order number and they find it but account closed. She tells me to open another account. Says no need to create a new email since mine has no account associated with it. I do so, even paying $14.99 + tax for new prime membership.Next email says account deleted bc it has been linked with another account they had deleted. Never create another Amazon account bc it will be deleted. Randomly checked my mobile banking app and sure enough there's a $16.19 Amazon charge.

Hi, I ordered a book — babylon 5- on oct 14, on oct 24 my order was cancelled by amazon, at the time I ordered the book, I has $59 dollars on my gift card balance, when I ordered the book, it was then $48 — I have never been reinmbersed my payment, amazon said that they did, however I have no email, or documentation that you reimebersed my money back on the gift card, I have been a loyal customer for years, I will no longer use your service unless I get the $11 dollars added back to my gift card balance

Carrie ocvirek — ph [protected]

They lie about their service.

Amazon does NOT deliver when they say they are. Especially same-day or next-day deliveries. I just received a message saying that it was left in the office after 10 p.m., but the office they are referring to closes at 6 p.m., and there is no one there. One of the missing package messages said a person named Jack signed for it at the front office. There is no one at the office or any employee named Jack. This is one of the multiple packages that I do not receive, not counting the multitude of others that arrive late.

It is shameful that Amazon does not address this issue. I am sure that they know. My self and friends and family call and complain every time it happens. They do give you your money back, but I do not want my money back, I need what I ordered.

I followed the steps outlined in Lester's email carefully, as instructed, with the expectation that I would be able to create a new Amazon account using my existing email address. However, I encountered significant issues during this process.

Here is a summary of the problems I faced:

Inability to Create a New Account: Despite following the provided link (https://www.amazon.com/create_mase_account) and filling in the requested information, I was unable to complete the account creation process successfully. After filling out the form, I received an email with a passcode as described. However, when I attempted to enter the passcode on the Amazon website to confirm the creation of the new account, I received an error message stating that the email address was already associated with an existing Amazon account. This is in direct contrast to the information provided by Lester's email, which stated that I should be able to create a new account with the same email address.

Lack of Resolution Options: The email from Lester also mentioned that if I encountered an error due to the phone number already being linked to an existing account, I should add an alternative phone number or log in to my other account to remove the associated phone number. However, these solutions are not practical or feasible for my situation. I do not have an alternative phone number to use, and accessing my other Amazon account to remove the phone number is not a viable option.

I find it extremely frustrating that the instructions provided by Amazon support were not accurate and have led to a significant inconvenience for me. I have been a loyal Amazon customer for an extended period and have always valued the ease of using my email address to access my account.

I recently purchase a sound card from your website. I have been a customer of amazon prime for many years now. I have called several times because I could not access my account. and each time I had to jump through hoops to get on the website. Each time I tried to get on the site it would want to send me confirmation code to my phone and it would not receive anything. I finally found someone yesterday who told me that there were some blocks on my phone and he would get it taken care of. I was able to get to my account again finally. I ordered a sound card from you and it is absolutely not usable so I tried to contact customer service again today to talk with someone about it. Again I was not able to confirm my Identity and I am so frustrated I just hund up the phone. I have been a customer of yours for many years and I purchase quite a few things from your company. I have never had this kind of problem until now. I am at the point of simply not doing business with your company any longer. I wanted to make sure you know why.

Thank you'

Charles Upton

Driver came in with the packages and ask me where to put them? i told her she had to deliver them to the apartments, she got angry and was complaining about it being hard, i told her it really isn't that hard she said how do you know have you ever worked for Amazon. I told her i would help her and give her a map. she grabbed all the packages and dragged them to the door and pushed the glass doors so hard and pulled the mail back to the truck. I took pictures of the truck and license plate and the truck and she asked me what i needed. I told her i had a map she came in and i slid it to her across the desk she grabbed it and said don't throw it, and slammed the doors again. and she stayed out there for about 10 minutes and left with the packages for the residents that had ordered something. She had a terrible attitude back talking, rude, and very un professional. S18 320485 PLATE #PMW-9777 USDOT 2881058