Amazon review: they closed my account and no refund 136

Just send it back for a refund and get another one.

I have the same issue...Amazon has a serious problem with their shipping department, since they do not adequately package items to ensure that they arrive undamaged. For example, they just throw DVD's in a box with very little if any packing material and ship them via regular US Mail. They are surprised when the DVD's arrive damaged. Also, they do not inspect items prior to shipping them and are surprised if an item occasional is not complete. That is what happens when a company has a shipping department where the employees make minimum wage and do not care about anything other than getting out as many packages as they can per hour, with no regard for the customers potential products. With this being the case, Amazon becomes surprised when customers have to return the items...This is not a good business sense and with cancelling accounts haphazardly like this, word is going to get around and people are going to stop using Amazon...

I asked a simple question re removal of read books from a kindle. the users manual gave me the procedurewhich, when followed was an incorrect operation. Before asking the question I was required to give a credit card number and was told that I could question the answer before the charge was made. I was not given the option of approveng the answer and was immediately charged $38.00.

They closed my account an said it was because I order to many items in one day. I only order items ?

My amazon account was closed by surprise. But the worst part is they closed my family's (brother and sisters) account as well. This is just plain stupid and they can't even open their accounts. Amazon is unethical and has poor customer service. I asked them about their policies about how many returns are allowed or percentage. They did not answer back. I don't think that Amazon even has those policies in place. As I am reading other people's complaints they have not seen those policies either. Amazon is not doing financially well so it's cutting back on those customers that it's not gaining much value on. Amazon is nothing an unethical business. I would be happy if the whole company goes under water and gets bought out or merged with another selling company.

my account was closed back in 2008 due to "extraordinary incidents" according to Amazon, I immediately opened another one because Amazon do offer better deals compare to others, and I have no problem and have been using it since. No problem with returns with the new accounts. And by judging the massive account closures in 2008., my guess is, the decision of account termination was made by the computer system, not personnel. Therefore, even you sent numerous of email trying to get your account re-opened, they won't able to do that for you.

It is not right for Amazon to ban other people' s accounts just because they live in same household as the person who was banned. It is not like the person created multiple accounts with different names on credit cards before the account was closed. These are different people who should not be punished for someone else's actions- although Amazon's return policy has no limit in their written policy.

Yes, They did the same thing with me. I have ordered several things and if product damage and not at satisfactory level, you can not return. They will simply close your account. However if you have a gift card in your account you will loose too. This a robbery. There is no email or contact number to contact Amazon Account service. When you call Amazon.com, they will take your input and forward to the Account specialist at back end. Later you will receive email from Account specialist (It's just very standard email, i think it's auto generate email).. Someone attached that email from account specialist.

I agree with all the issues with amazon . They as a company suck . They will ban you for issues caused by them and then the customer who paid good money for an item is to suck it up .. NO way !
I have also had a string of bad luck from one item catching fire to getting the wrong color of an item I purchaced . I took a promotional credit for the item that caught fire, to keep my money with them, since they locked my account I am out the 260+ dollars . That is absolutely appauling !

talk to the bank that is responsible for the credit card

I totally agree. I am one of the sellers deceived by Amazon to sell through FBA. My advice is to stay completely away from FBA.

Dear Sirs, I am a medically retired 64 year old man who has spent considerable amounts of my pension monies in purchasing goods on Amazon. Yes I have returned items over the years but 98% of those items returned, arrived damaged which I wanted a replacement for. In fact I do not think that my recent record for returns has been in any way unreasonable, their Customer Service side have always been very friendly and exceptionally helpful - never ever giving any hint of what was to now unfold. Is Amazon really expecting one to pay for and retain all unsatisfactory goods ? Where do they tell you that if you return items you will be ostracised and your account suspended ? - What about the Distance Selling Regulations ? - is it not part and parcel of on-line trading nowadays ? Amazon even facilitates this with their return labels. To cut a long story short I received an e-mail this morning advising me that my account was linked to an "Abuser account" and my account was henceforth terminated. Not only has this come as a tremendous shock but they have also closed my Lovefilm account which I have been a regular member of for more years that I care to remember. Amazon's shameless nameless Specialist Accountant's are far far from being human beings - it is a terrible way to treat people who have spent a great deal of money on buying their goods.

They closed my account too. Amazon doesn't care. It has too many customers. But if they keep doing what they are doing, closing accounts left and right no warning, no refunds, not even for membership paid and they cancelled... the bad glory will spread eventually. I believe. Lets help to carry the word.

They close my account too. Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at account-appeals@amazon.com.

Please do not contact regular Customer Service again, as they will no longer be able to assist you.

Regards,

Account Specialist
Amazon.com
http://www.amazon.com

same thing yesterday has happened to my other half, he has no idea why his account has been closed, he is also a prime member and he now cant even use that, no one in customer services will speak to him none will explain why its happened, they say because of all the returns and refunds he has had/done but its not our fault its been missing or damaged, he still has orders that he is waiting for and they wont let us know anything about them also they wont give his money back, they hang up as soon as he says his name or they are rude to him and wont let him speak, they also say we will get someone to contact him but never do .

They are awful. the worst part is that they dont have any of these policies in writing, so they cant even tell you. My account was closed for too many returns. when I asked them what amount was too many, they dont even know. Its the worst company. I cant wait for capitalism to take over and for someone better to come along. Until then spread the word not to use them. you can get a better deal if you shop around anyway.

This is outrageous. Two of my roommates had the same issue. first one was closed due to returns, second one for no reason. both had items in hand when amazon closed their accounts and due to their account being closed decided they want to return everything that is still in its return perils. They both did not get any refund for anything they returned after amazon closed their accounts. they wouldn't even give my second roommate any information about the reason they closed the account. We suspect it is because he had the same address as the first. The nay thing they said was that his account had some connection to an account previously closed. that was all they gave him. they did not reply to any of his comments about the fact that he did not have any account before.
I am now afraid they will close mine too. not afraid really, more like disturbed. I will just take my shopping to somewhere else, or buy less items that I don't need, honestly. that is what amazon did to me, so much i don't really need but because they are a clock away I do shop when I see something I like. but their recent behavior is not acceptable. where can we complain to? in the past year or two, I ordered so many crap asian products listed in amazon, and when they arrive, they are defective, not as described, cheaply made, and rarely it has not arrived (twice, from Taiwan.) I received stained underwear once. But I could not return, because they make it so hard, you have to send and receive too many emails and then pay for the shipping back to China, and although they refund you finally after all your efforts, apparently they will file a complaint to Amazon, and if a few of them do, apparently this is one reason your account can be closed. I am afraid they will close my account, so I am not returning anything, and I think I should just stop buying form amazon. that's what happens when there's monopoly in a type of service. i can shop anywhere else in the mal and I return a lot and never had an issue. No one ever told me I cannot return. It is my right, as long as the product is not used, and especially if I have not seen it and it arrives defective or used or stained, or poorly made. If anyone tried to file a complaint with an independent body or a lawyer please let me know, there should be a way to stand in their way of starting this trend of humiliating customers.

Well today I received an email from Amazon stating my account was closed due to too many returns. I responded and said that I had spoke with CS about my last purchased and was told I could refuse it. (after I read too many negative reviews).

The next day after I refused it, they closed my account.

Your Amazon.com A-to-z Guarantee Claims - Please Read

07/19 22:09:10

Hello from Amazon.com.

After careful consideration of your account we found you have filed A-to-Z Guarantee Claims on a large number of Marketplace purchases. I'm very sorry you have encountered difficulty with so many orders.

I recently reviewed your Amazon.com Customer Account information and see you’ve required a reimbursement on your Amazon.com Marketplace orders. While in the normal course of business, the occasional problem order is inevitable, we have found a significant number of issues with your purchases. Due to the high percentage of claims filed, we will be unable to process future claims for orders placed with our third party sellers.

You can find additional details on qualifications for the A-to-z Guarantee by following this link:

http://www.amazon.com/exec/obidos/tg/browse/-/537868/

We work hard to ensure that our sellers are honest, reliable, and responsive, and hope you will continue to shop with us.

Thank you for choosing Amazon.com.

Best Regards,

Account Specialist,
Amazon.com

------
Their sending people this email, if you have a problem with two many 3rd party packages, they are disabling your being able to use Gift Card Balance, and when you need to file for A-to-Z and disabling the Accept an Instant Amazon.com Gift Card on your account their is no warning besides this message and automatically disabling the support for this option, I only been using free amazon gift card which I got from things like Bing and coke rewards, I am going to close my account with amazon after I get all my orders, I was thing either that or just disabled the access to this account by overwriting the email address access not sure which option is best, in this matter, I have not had this modified account done by amazon for that long, this just did this to my free account, I am an college student who does not use credit cards, only the free ones with gift cards, and yes I think their messages are bad and very script like, that they put in message center, important messages, is where I found this message.my parents also use amazon but they haven't had this type of problem as far as I know
. can you tell me what's best should I email them asking to close the account or should I overwrite this account with a new account and update its email to the current one, to disable access to this old account that either been changed by amazon or hacked my someone pretending to be amazon, I don't no if my accounts been compromised, I tried email both security amazon, and proof amazon, but no luck.
no where on their faq page does it say they have any right to disable this option if you have a problem with too many 3rd party packages. they did this without a real warning.

Accept an Instant Amazon.com Gift Card
You may be eligible to receive an instant Amazon.com Gift Card as an immediate resolution for certain claims. If you decide to select instant Amazon.com Gift Card, the amount will automatically be applied to your Amazon.com account as a gift card balance.

To accept the instant Amazon.com Gift Card on an eligible A-to-z Guarantee claim any time before the claim is resolved: 1. Go to Your Orders.
2. Locate your order in the list and click File/View Claim.
3. Click show more next to You are eligible for an instant Amazon.com Gift Card.
4. Click Yes, I want Amazon credit.

Note:
• Please keep the item for two weeks after submitting your claim and receiving your Gift Card. You'll be notified via e-mail within this time if a return is required.
• If you withdraw your claim after you receive the Amazon.com Gift Card, we will charge the payment method used on your original order.

I was ordering games and such shirts and i ordered it and within 5 minutes my account was closed do to unrelated problems that didn't even make sense so i called amazon costumer service and they said that i have to wait for an email from the account specialist and they did nothing to help me get my money back and it was from an amazon gift cards there was about $300 worth of stuff that i bought so this is ridicule's and i hope that amazon gets sue and goes bankrupt do to there pore costumer service an closed account purposes and stealing money!

I've had the same story as everyone else here. Amazon could care less how you feel. Infact, I believe they ban buyers on purpose because they in turn let others know not to return their goods. It doesn't matter why, they are just too big and there is nothing you could about it. Sad!
Blacklisting I believe they call it and every so often carry out a mass banning! Wish there was a way all of us can get to a forum and do something!

i have had the same issue today! they have decided to close my account because i have had a few refunds due to items not arriving. it isnt my fault if there are issues with the mail. i have a kindle which i use daily - so i need to be able to access my account for kindle purposes but they have told me that i do not need to login. but their website says the opposite - that i do need to login! i have opened another account - hoping they dont close that one! does anyone have any suggestions? thank you

My account was closed randomly as well. I was able to get them to refund my kindle but not the actual kindle book purchases - I said I had a kindle warranty issue and they opened my account for 48 hours to address it - they never addressed it (my warranty issue was it would no longer purchase books due to my account being closed), so I filed a better business bureau complaint and the better biz section refunded my kindle. I downloaded my kindle books - stripped the DRM and bought a kobo for like.. $30 on eBay - life has been fine - I didn't realize how much of a markup amazon has on most stuff, and that they really have monopolized the book market.

Amazon.com Complaints Forum on FB: https://www.facebook.com/groups/480157238831428/

join Amazon.com complaint FB page at https://www.facebook.com/groups/480157238831428/

This just happened to me too. I emailed the cis@amazon email to find out why but they couldn't give me a reason and just said "you have continued to request a significant number of refunds on your orders and the rate at which problems have occurred on your account is extraordinary". I have been an Amazon customer for over 10 years spent lots of money with them and only requested 3 refunds over the life of my account. 2 were because the items were faulty and the other was because the item never arrived twice even though it was signed for which I sorted out with customer service. I think a rogue delivery person was responsible but CIS did not even look into this and just banned me and cancelled my open orders. Terrible service from Amazon they do not even pay tax here in the UK, I think they might have done me a favor; it is terrible they can ban you without a reasonable explanation. Luckily I backed up most of my E-Books but have lost nearly 1000 books which I cannot access. I am shocked and disgusted that they think they can get away with this. Another poor lady from rural England relied on them as she couldn't get out regularly so ordered then returned quite a few items and they banned her from the site too it seems they are doing this a lot.

Same thing to me and stole over $100 in my gift card balance. My friend opened her account and recently added a $25 gift card. They cancelled her account she bought 2 $1 items and kept her giftcard.

same here.. no reason... piss poor customer service.
how is it legal for amazon to keep your electronic purchases?

i think the reason they wont give anyone an answer is because they dont have one..
im assuming this is an automated process written to cancel accounts based solely on numbers.

अमेज़न ट्रांसपोर्टेशन भौत हे बीकर सर्विस देती है और हम जो भी आइटम्स मंगवाते है उसकी जगह कोई और आइटम्स आ जाये तोह वापस भी नहीं करती और कुछ समय पहले का केस सुंनो भाइयो और बहेनो कुछ दिन पहले मैंने रेडमी २ प्राइम मंगवाया था बूत उसकी जगह मुझे सैमसंग गुरु १२०० मिला था तोह मैंनेuske रेगार्डिंग मैंने कंप्लेंट लिखवाई थी और उन्होंने मेरी कंप्लेंट तोह ले ली थी बूत बाद मैं उन्होंने अपने अमेज़न अकाउंट स्पेशलिएस्ट को अकाउंट बंद करवाने को कहे दिया था और उसके बाद मेरा अकाउंट ओपन नहीं हो पाया जिसके कारण मैं अब रिप्लेसमेंट भी नहीं ली सकता और उप्पर से अमेज़न कस्टमर केयर से बात करे तोह कस्टमर केयर खेत है की पहले आप सर अपना अकाउंट ओपन करवाओ ईमेल करके हमारे अकाउंट स्पेशलिएस्ट को उसके बाद हम आपका अकाउंट ओपन करेंगे और अगर हम अकाउंट ओपन करने के लिए अगर कोई भी मेल करते है तोह उनके वह से कोई भी रिस्पांस नहीं मिलता

I read posts like this from time to time and just shake head in disbelief.

As a long time Amazon customer I am amazed at the "they closed my account for no reason" or "I just had a few returns" crowd.

How stupid would someone have to be to believe that? Common sense all by itself dictates that the the Earth's largest seller of nearly everything doesn't gain anything at all by randomly closing accounts. In fact, they would lose money doing it. If your breath fogs a mirror Amazon will happily take your money... except for you folks. Why?

In reading about this situation recently there is one common thread... 'Returns'. Everyone knows that Amazon has a ridiculously liberal return policy. They are famous for it. They once let me return a $200+ item 6 months after purchase, and due to sanitary issues they would have to throw it away when they got it back. They have issued refunds and told me not to bother returning it to them. Nobody else does that. But I don't abuse the policy (well I did a few times actually) but if I did it alot I would expect them to boot me. Their return system is super easy to abuse... I suspect most of you did just that.

Bottom line... If they closed your account for returning issues you did something. My reading suggests that you either (1) tried to commit fraud by returning only partial orders, or non-Amazon items or, (2) Had so many returns, especially on high-end electronics, that they think you are being fraudulent, or (3) buying stuff, using it, then returning it over and over again. They must see you as a pretty serious risk to ban you for life.

Side note... Amazon does seem to have an issue with digital copyright items... I think in other countries they have closed accounts unfairly when people move into areas that Amazon does not service. That's an international law issue and not related here but they are clearly not perfect.

Sure you're mad and have posted here. You should post it. To be GLOBALLY banned for LIFE from a company who is refusing to even take your money?... That's a hell of an accomplishment. Post it all over the place. I would be embarrassed if it happened to me. It's like McDonald's refusing to sell you a hamburger anywhere on Earth.

All 7 of my family members use Amazon and I have never... literally never... heard of something they didn't handle quickly and in a customer-centric way. Amazon is not perfect and they do mess up, but they have an appeal process that involves a person going through the account in detail. This is not a machine kicking you off.

Amazon is as customer friendly and easy to deal with as it gets.

Congratulations!... you will not be able to enjoy that ever again. I hope you learned something from it.

Amazon.com A-to-z Guarantee Claims their now closing your accounts these amazon account specialists bots since their not real people as far as I can tell.
with an message about too many A-to-z Guarantee Claims not saying that you can't open a new account, but then they come back with other messages saying that they close your account and you can't open a new one afterwards, its clear its an automatic generated message, and you never hear back from an real person, I hope the government shutdowns amazon.com, I think its time they get the message back that they can't treat Americans like this, their place of business address should be closed too, or force amazon.com to work as an offline store from now on.

I am kind of sick of the B.S. since its clear that I did everything right with the A-Z claims and it was only 2 A-Z claims that caused by account to be closed, one was an DVD set item that was damaged in shipment to me from their 3rd party sellers, and they closed by account over this B.S. I have removed the alias to my old email address for them since at this point, I don't want to hear back from amazon, they did have an good book selection but that's the only reason I used the gift card balance on my free account with them.

Your Amazon.com account has been closed

Hello,

We have closed this account because you have filed A-to-Z Guarantee claims on an unusually large number of your orders. While we expect the occasional problem with an order, such large numbers of claims can suggest that customers are misusing our A-to-z Guarantee.

If you had open orders on this account, those orders were canceled when we closed the account.

Any digital content you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Account menu on Amazon.com (www.amazon.com/manageyourkindle).

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Sincerely,

Account Specialist
Amazon.com

I got this message, from my understanding what they have done is against California law about gift cards accounts, or something like that, I no longer have the email address since I removed the alias to this account, my parents no longer want me to use amazon at this point because of this matter, please note I filed one item about it being damaged to the A-Z claims, and at that point did they do this to my account, sure I was ordering a few used items, but only a few didn't have their condition on amazon right, again I am just an art student, so if amazon.com did break California law in some way someone else is going to have to go after them for me, the buyer and student with learning problems etc.. again this was not my fault I never saw any information in which says their was an limit for example of using their system about problems, it was not clear to me that they were going to do this, they could of just not given me back my money in my gift balance, again I was only using bing.com free $5 dollar gift cards, and one Christmas gift card $25 from an family member, is what the item was an dvd set that came damaged again they closed my account over this one item, and again I no longer have access to the email alias to this account since I removed it, I don't want amazon.com to cause me or family members any more problems, the other things I would by for myself on it was used books, books I wanted to read, amazon made it easy for me to find them out going to an local books store or library for them. again I don't plan on using amazon.com anymore since I don't like this kind of drama they caused me.

as an buyer and student buying books I had this problem while using their A-Z claims about gift card from bing.com sources, also not sure but I think they broke some califonia law on gift cards not sure, and again I don't plan on using amazon.com anymore myself, since I don't want them to cause my family any more problems then they have done so by this message to me, afterwards they reply with an different message and different subject back to me on this topic of closing my account, the item which got it closed was an used dvd set that had came damaged, that one item made it pass their A-Z claims limit I guess I was never awere their was an limit untl I got the message below at this point its too late, if they did break California law someone else needs to go after them for it, since I don't like this kind of drama, nor problems from the one item that clearly I will not see an refund to my gift balance since they closed my account, also note I am an learning disabled student that they sent this message to. my learning problems are in English and math subjects if your wondering about that.

Your Amazon.com account has been closed

Hello,

We have closed this account because you have filed A-to-Z Guarantee claims on an unusually large number of your orders. While we expect the occasional problem with an order, such large numbers of claims can suggest that customers are misusing our A-to-z Guarantee.

If you had open orders on this account, those orders were canceled when we closed the account.

Any digital content you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Account menu on Amazon.com (www.amazon.com/manageyourkindle).

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Sincerely,

Account Specialist
Amazon.com

as an buyer and student buying books I had this problem while using their A-Z claims about gift card from bing.com sources, also not sure but I think they broke some califonia law on gift cards not sure, and again I don't plan on using amazon.com anymore myself, since I don't want them to cause my family any more problems then they have done so by this message to me, afterwards they reply with an different message and different subject back to me on this topic of closing my account, the item which got it closed was an used dvd set that had came damaged, that one item made it pass their A-Z claims limit I guess I was never awere their was an limit untl I got the message below at this point its too late, if they did break California law someone else needs to go after them for it, since I don't like this kind of drama, nor problems from the one item that clearly I will not see an refund to my gift balance since they closed my account, also note I am an learning disabled student that they sent this message to. my learning problems are in English and math subjects if your wondering about that. also they write back that you did something wrong, and they will not reopen your account, and they claim that if you open an new account that they are going to close it, I cant sue them but I hope California law or someone else can, I don't have that type of money to do so, nor do I want that type of drama in my life over this matter.

Your Amazon.com account has been closed

Hello,

We have closed this account because you have filed A-to-Z Guarantee claims on an unusually large number of your orders. While we expect the occasional problem with an order, such large numbers of claims can suggest that customers are misusing our A-to-z Guarantee.

If you had open orders on this account, those orders were canceled when we closed the account.

Any digital content you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Account menu on Amazon.com (www.amazon.com/manageyourkindle).

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Sincerely,

Account Specialist
Amazon.com

They just sent me an email yesterday as well. I haven't even reported anything prior to yesterday when two of my packages said they were delivered and then never showed (same day ordered, same day supposed to arrive. Neither came, still haven't gotten them. I waited a week after) I've got several open orders, and I'm nervous that they're going to cancel my orders and not give money back. When they close the accounts, do they at least refund the money on the orders?

How were you ignored? Did you call Amazon?

I bought a satellite antenna from amazon.com (Sold by igotyourneeds) for $495 at the end of feb. , 2010. When i received the package, i immediately become suspicious of the package which looked like it was tempered. I tried to return it to amazon.com and igotyourneeds within a week of the purchase but was ignored by amazon.com and igotyourneeds. Then i tried to use it and it failed to work. The factory technician has identified the unit as a defect unit. I had to spent $42 to send the unit for fixing.

It has been two months since i paid for the unit and i am still waiting the antenna to be sent to me.

Just be careful buying from amazon.com now because it has become a flea market.

Amazon is unethical and the way the do business is criminal. they should be investigated for All of their unethical AND criminal practices. They keep money that is not theirs, they access other information (banks, email accounts) they do not have permission to access, they claim they do not have to tell you how they do this, they are cowardly and refuse to speak to anyone by phone, etc... A lawsuit to expose them is badly needed, most especially in this turbulent time when families may depend on their sales for their livelihood. Even if the money is not depended on i someone's life, there is no excuse for this. If I practiced like this, I would be locked up. Anyone with suggestions on how to proceed or maybe I can jump on class action lawsuit.

Not for nothing here Alan, but you are not giving us any information at all. You say Amazon is criminal and unethical, but you give no details or incidents to back up your states. I have bought and sold on Amazon for years and have never witnessed any of the things you say are happening. Please give us more information so we can know what you are talking about.