Andhra Pradesh State Road Transport Corporation [APSRTC]
Reviews and Complaints

To 06/09/2011
The Managing Director,
APSRTC,
Hyderabad, Andhra Pradesh

Sir,
Sub: Reckless and rash driving of the driver of APSRTC Bus No; AP 28 Z 179 would have cost the lives of me and my family on 05/09/2011 at 6.45 AM, in front of Mahatma Gandhi Bus Depot Imbliban, Hyderabad.

This is to bring to your notice regarding the reckless and rash driving of the driver in bus No AP 28 Z 179 would have cost the life of me and my family on 05/09/2011 at 6.45.AM just in front of the Mahatma Gandhi Bus depot Imbliban.

Sir, I am a doctor and Asso. Professor in Medical College Hospital, I was proceeding towards the imbliban bus depot and was stationed at the square in front of the bus depot waiting to take a turn towards the Bus Depot .

All of a sudden an RTC BUS bearing No; AP 28 Z 179 came from behind hit my car and smashed whole of right side of my car and sped away in the traffic as i was with my aged mother and my little children i could not catch the Bus in the Traffic but could note the number of the Bus .By just a whisker my life was saved as the impact was not strong enough.

I immediately informed the Traffic police constable and also the APSRTC station master stationed in front of the Bus Depot who asked me to report the matter to the Law and Order Police at Afzagunj.

Sir, I immediately reported the matter with the Afzalgunj police station on the same day who are investigating but i could not locate the driver and also the bus depot to which the bus belongs.

My humble request is to take departmental action for the driver for his reckless driving, his Hit And Run action, which would have cost the life of me and my whole family and cost me huge financial loss.

In spite of this the repair for my car has cost me nearly Rs.15000/-.I request your good self to investigate the matter in the department, suspend the Concerned Driver and also hand him over to the Afzalgunj police who can investigate the matter, proper compensation is given for my financial loss and mental trauma and punish the concerned driver according to the law.

Yours Sincerely

Dr.G.Zion Eluzai

I want to complaint on a conductor of bus AP 28 Z 5860 Conductor QN4810, dated 16th August-2011, I was doing journey from Kattipudi to Annavarm with my family, on that time i have purchased tickets for 02 Adults and 02 Childrens, Conductor gave a Computer Ticker for all but he charged total cost of Rs.60/- for all, on that ticket mentioned fare for one Adult of Rs.15/- but he charged hike charge for 02 Adults and 02 Childres, total charge of Rs.60/-, then I asked him but he has not given positive information, so this is cheating RTC, Please take this cheating into consideration and I have attached the bus ticket also with this message.

Hello Sir / Madam,
This is Mallela Anil. I was traveling through RTC Metro Express bus from S R Nagar to Paradise. I faced a typical situation from the conductor who is in charge of taking tickets in that bus.
When I took the bus in SR Nagar I was been waiting for the Conductor to turn up my side for the ticket but he dint even looked at me till the bus arrived to Shoppers Stop then after, When the bus is at Anand theatre I went to conductor to give me the ticket for the distance I have traveled then conductor started arguing with me saying "You haven't took the ticket till now" then I told him I was been waiting for him with 10rs note in my hand to take ticket from SR Nagar. After everything he is advising me that I need to take the ticket asking him before I settle the place in the bus i.e I need to search for the conductor where he is and have to go to his place to ask ticket.
At last I was depressed facing this type of situation and I haven’t noted the bus number finally I have goggled is there any complaints raised by any travelers who have faced the situation like me.

I was traveling around 8.05pm to 8.30pm on 12th August 2011.

TICKET NUMBER: [protected]

Thanks & Regards
Mallela Anil

tkt no 1104449,
hebbal-hyderabad mgbs -1014(seat 6)
DOJ-13-05-2011,
hebbal-20:55.

i want to complaint about conducter..
firstly we don"t know that rtc e ticketing should have the print out..
then we entered the bus..and he asked print out..we showed the message..
he did n"t accept and we told him that we will get a print out..
he told that the bus will not wait..and we should pay him rs.800.
we said that why should we pay..and then the conducter shouted before all the travellers..
then hesitatingly paid rs.800..(thinking that we can complaint)..
please take action the conducter and please refund my extra rs.800 which i paid to the conducter..
my cell no.[protected].
landline::[protected]

Regarding worst online reservation of APSRTC. i have booked 3 tickets from bang to tirupathi @ marathahalli on 01/04/11 for next day(02/04) morning, and i choosen a pickup point as KRPURAM, bus service number is 5119 i reached the KRPURAM by 6.30 and waited for half an hour, bus came @ 7:05 and when we are trying to get in to bus, we were shocked, because conductor sold all the tickets and he said that i didn't received any reservation chart go and contact Majestic Apsrtc they will surely refund your amount.

We didnt understand what to do, so we back to home and contact Marathahalli branch, he gave a number and asked us to call, so when we called to them the person said that sorry for inconvenience and ask us to lodge a complaint for refund amount.

on 03/04 at 6:30 p.m. we went apsrtc majestic. there the response of the employees are very worst, and they are not completly accept as their mistake and said that is network problem we wont refund your money, if you want to travel now we can arrange.

how can we go to tirupathi at that time, because of them we cancelled return tickets, rooms and all... they are simply saying if you want go you can go now otherwise your mony will be lost...

this is the scenario we faced through apsrtc, see there response and attitude... see we didnt travelled to tirupathi, we lost our money so finally its waste of our effort, money and time...

so guys dont prefer to travel through apsrtc service... they are worst...

RESPECTED SIR,
I AM PAVAN KRISHNA, STUDYING IN VIITH CLASS AGED12 YRS, TRAVELLED TODAY IN THE APSRTC ORDINARY BUS NO AP11Z 3479 FROM TENALI TOWARDS KOLLIPARA AT 11AM WITH MY STUDENT FREE BUS PASS BEARING NO60074 ISSUED BY THE ASST MANAGER(T) APSRTC, TENALI, VALIDITY UP TO 30 APRL 2011. WHILE TRAVELLING IN THE BUS I WAS BEING FACED WITH VOULGER WORDS BY THE CONDUCTOR UNCLE AS HE IS NOT ABLE TO SPEAK THE WORDS EVEN IN A PROPER STAGE. HENCE YOU ARE REQUESTED TO LOOK IN TO THE MATTER AND SETTLE IT AS SUCH EVENTS CAN NOT REPEATS.

Sir,
I have a complaint about a very rude conductor. His name is Krishna.
On [protected] I boarded APSRTC bus which goes from UBS X road to Secunderabad (probably route 10H) at Wipro Manikonda (7:25pm) and asked for a ticket to IIIT.
He gave me a Rs 8 ticket. However since I have traveled before many times on the same route in APSRTC buses and was charged Rs.6 on all the occasions, I conveyed the same to the conductor. After some discussion on this, he started using abusive language and used words like ‘bhikhari’, 'padhe likhe ho to woh chart dekho', 'nikal yahaan se'. He shouted at me & told me to stop arguing & said go complain if you want to. He himself gave me a no [protected], saying this is the number of DM of APSRTC & even he cannot do anything to me. I tried calling on this number on numerous occasions but there was no reply.
In general his behavior was very arrogant & rude and his attitude was like no one can do anything to me. My main issue is not that he charged 8Rs but his rude behavior & abusive language. Please take action against such conductors.
Please take this complaint very seriously. I hope to get a response soon.

I have travelled from banglore to hyderabad on 26th august by APSRTC Gruda, Service no.1014/0 I should say that it was the most pathetic juorney I ever had, The bus was not any better than the local buses of Bihar, there was no divider between the driver cabin and passengers, it was cover with curtains which are as dirty as that, they did not play any movie though ther was a TV, the window curtains were worse that the swop cloths, the seats were not covered, the blanckets were torn, holes could be seen as if biten by the rats, low class sheets given for covering, AC was not on untill demanded after travelling 20 KM from the Majestic( Bangalore). After paying for Garuda how can one be happy with such low class cheap service. This is the main reason People opt for private services, It wasa great shame in front of my colleague as I recommonded APSRTC to him. Other sevices to vijayawada are good gorm the same terminus. Shame on part of APSRTC for such Service . If the same is continued it will soon end up nowhere.

To
The Regional Manager
Mehdipatnam Depot
Hyderbad.

I had a bad experience with APSRTC Bus. I always travels by bus in Hyderbad city. Oneday I stepped into the bus at SR Nagar and asked the conductor to give me a ticket to MothiNagar. I have 20Rs/-. He said he had no change and asked me to give 4 Rs. I dont have change.Because of the only reason that I have no change he made me to stepdown from the bus. Its very ridiculous.The bus number is AP28Z 608.The service number is 19F.The bus runs between Mehdipatnam and Borabanda.This incident happened to me on [protected] around 9:30PM. The bus conductor talked rudely. I was hurted with his behavior. So I want to complaint this.RTC Conductors usually strikes for their own benefits but they dont care about the customers.Some Conductors charge excessively if the customer doesn't now the correct charge.Its very bad on APSRTC generally I respect government and government employees even though all this system is not good.Kindly take action against the bus conductor.

From
Lakshman
Mothinagar Student Union President.

To
The Manager,
APSRTC Reservation Counters incharge,
MGBS, Hyderabad,
Andhra Pradesh.

Sub: Remove my contact number in the online reservation chart ( Hitech city ) -Reg:-

Previously i used to run the APSRTC counter in Hi-tech city. I left the business in 2008 feb. and requested you to remove my contact number in online website. But till now it has not been removed. since two years i am getting the calls conteniously. I request you to please remove my contact number in it.

Regards,
[ Suresh .K ]
M # [protected].

I Arun Tej.R was recently (5th of Dec) driving back home in my car Maruti Suzuki Swift. While I was waiting for the signal to turn green at Khairtabad, a bus with the licence plate number AP 28 Z 245 hit my car (The name of the bus driver is Md.Hussain). Actually, the bus tried to overtake me from left though the signal was in red. This resulted a very bad damage to my car and it costs me a lot to get my car repaired. The bus driver at the time of accident was found drunk and he smelt very bad. With the help of the traffic CI, I made the bus driver get down from the bus. We made a couple of calls to the MSRD bus depot and local police station to inform about the accident. THe police from Saifabad came to the accident spot to take the bus driver to the police station. The police and the bus driver was driving in the bus and I was following. While we are on our way to the PS, the driver stopped the bus and escaped. I took the conductor along with me and we all reached the PS. Then we made another call to the MSRD depot. Mr. Laxmaiah and Syed from MSRD depot came to the PS to deal the case. As I had no other option, I lodged a complaint against the bus driver (though FIR was not prepared). The police told me to leave the PS and the team from APSRTC was still sitting at the PS. While returning home, I found the bus driver and I informed the bus driver to get to the saifabad PS.

Two days later, I've been to PS again to know the status of my complaint. To my surprise, the driver was released from the PS with a challan of Rs. 300 and given a clean chit of not drinking. In turn they gave me a certificate of my complaint and told me to claim for the insurance insted of settling the case with the driver. Since then the driver found missing and the driver never had any settlement talks with me.

On the very same day, I approached the depot manager Nageshwara Rao and told him the entire story expecting a help from him. But everything has gone in vain and this entire thing resulted in an increase of my mobile bill and fuel bill but of no use. Three consecutive days they made me run behind them for the settlement. I met different people in the depot and I contaced the CI of the depot, and few other persons. All my efforts were gone in vain. One fince day, I finally, got a chance to speak to the VIP driver Mr. Md. Hussain. Driver had a talk with me for around 15 mins and after the 15 mins of talk, I was told to waiut for another 30 mins for the next round of talks. Again, after 45 mins I only made a call to find out the status. Apparently, the RTC team never made me talk with the driver. I made numerous calls to the RTC team (different people, different depts.) and they all threatened me not to make any more calls to them. Today, i.e 10th of Dec I received a call from the number, [protected] from some self claimed CI of RTC saying 'Do whatever you want to, the driver will not talk to you and we will not pay you anything. Just go to hell and don't call back on this number again and if you still call, you will have to face severe consequeces'. When I tried to ring back, there was no response.

Please show me a way to solve this.

Respected sir,
I travel from madhuranagar, vijayawada to PNBS. I find no buses at the time of my leaving.The buses 103M and 20 are the only buses coming to madhuranagar.When I returned from my work at around 1:00PM to 1:30PM.The only buses seen during this time is 14s.These bus drivers are so careless and negligence that they do not care to see the speed-brakers while returning to STPM colony where there are even more than 2 speed-brakers in a distance of less than 1KM.Similar case is with bus 20 driver, who just goes reckless through the railway gate and never care for the passengers.

Please take necessary action and provide good coaching for APSRTC drivers.
Thanking you sir,
Yours sincerely,
Rajesh

Sir,

Please help women travel free of harassment.

In the APSRTC city buses, seats have been alloted for senior citizens and PHC citizens in the front of the bus, that is where ladies get into the bus and stand/sit. This is a big problem to us because some men are just sitting in those seats even if they dont fall in those two categories and other men get into the bus and stand around these people hence causing inconvenience to women standing there. In crowded buses, which is usually the situation, these men wantedly touch/do stupid things to women standing nearby and harass them.

Can the reserved seats please be moved to the back part of the bus, so that all gents can go there and leave the front to women?
The conductors also should be more efficient. Instead of shouting at innocent passengers for change or any other reason, they should control men to keep to their place and leave women alone.

We cannot avoid buses as they form the main and sometimes the only transport for women. So, kindly look into this matter and so the needful.

Thanks,
A woman suffering because of the above mentioned problem

Hi,
I have tried for many times for online booking of tickets in the site www.apsrtc.in. But everytime it is showing the message as "Server is busy. Please try after sometime...sorry for the inconvenience ( code: MxUXCD )".

How many days that site display this message? Is it possible for me to login and book the tickets online?

Since from many days and for many many times i have tried, and the unable to login because of server busy message.

Please do the needful to the passenger and provide an easy way to book the tickets online in the site www.apsrtc.in

hi all, first of all dont board the apsrtc volvo bus. its the worst service i have ever experiienced.

so the actual story goes this way ... i boarded the volvo bus (service no 3633) on 16 aug 2008 vijaywada to KPHB bus.they didnt provide me the blanket and mentioned a stupid reason that some one womited on the blankets so they have given them to wash . so finally they asked us to loterate till we drop at the destination ... literally suffer .. its a bug torture...( like a abu gharib one ).
second the bus was full of OIL smell which was suffocating, so i decided to have a work around for this and used my stingy t shirt to breath ( smells gud than the oil smell)

and the driver was driving so fast, may be he saw too fast too furious on the day before and did experment on US. so finally we reached hyderabad by 4 am.thank god .

private services a little more better .

thanks
haleem

This is to bring to notice malpractices and carelessness by APSTRC. I had traveled from HYD to Eluru by private bus – SRKT Volvo 21mar08 and the service were excellent, whereas during my return journey it was a lifetime experience due to negligence of APSRTC.

Firstly at bus stand Eluru there is no update whether there is Volvo service exists from Eluru to HYD on 24mar 08. At 1500hrs surprising the counter clerk upon request directed to go to Sachin sports APSRTC agent counter where I purchased 2 tickets for Rs.694 bearing no: 592947/48. Surprisingly there is no ticket available at the bus stand counter and they don’t have knowledge whether bus service is available for the day, but the agent confirms that the bus has left HYD that morning, cant understand employees don’t have the knowledge whereas agents have complete timing of the Volvo.

Secondly, the bus arrives at 2230hrs, the bus is in worst condition (pictures enclosed in attachment). The glass of Volvo is sticked with cello tape and inside the bus, water leaking from the roof onto the seats. 7 seats were fully wet as well as the blankets. The bus cleaner tries to open the baggage shelf and it falls on the ground. The passengers are requested to keep the luggage in the bus and few passenger had kept their baggage in the shelf were asking for the safety of their luggage a written confirmation that the luggage would be safe until hyd journey.

7 seats soiled with water, passengers wanted either new seats or a new bus, but no one responsible was available at the bus station. Finally we got the mobile no: of the Eluru DM, who initially refused to come and have a look at the bus and told we will talk in the morning. Hyd DM, confirms firmly that the bus is in excellent shape and safe for journey. A group of people consisting of software engineers and ladies senior citizens refused to board the bus and staged a silent dharna (inspiration from latest movie Rang de Basanti) until the Eluru DM comes and has a look of the bus and arranges for an alternative. Eluru DM at last comes to the bus stand at 0200hrs, when the passengers informed that they will reach his residence with the bus. DM firstly, inspected the condition and offered high tech bus with no refund or else full refund if cancel ticket. At 2am in the morning where will a person go with a cancelled ticket. We took a written confirmation of our complaint acknowledged by the DM and he promised to look into the matter and update us about the status of the complaint.

Request passengers traveling from eluru to hyd or back, to verify whether they are sending the same bus or have sent a new bus since its risky for passengers to travel in that bus. Also request authorities to value human life since everyone has family waiting at home. Also stop black marketing of tickets, offer good buses to passengers atleast when we are paying for Volvo services for long journeys. Please repair buses on time and be responsible at duties. Would like to salute those who cared of future passengers by wasting their precious time for safety of others which includes myself. Its good to see people air our their views and start protesting for their minimum rights.

Received a call from Eluru DM from his mobile [protected] regarding queries for ticket blackmarketing.

Also we called up the media like NTV, TV9 and Sakshi but no one picked the phone and TV9 promised to send his person but no one turned up, media should help the citizens and if it was a rape case they would have immediately come along with their camera, this is bad responsibility by the media to take up news which has masala and not help the citizens who are in dire straits and need help.

Hope everyone takes up atleast 10% of their responsibilties on their duties to make India an example for others.

Hope this article gets printed.

Thanks,

Rizwan.

Volvo bus no: AP 11 Z 3982 Eluru to KPHB on 24Mar08 at 11pm. Leaves Eluru bus station at 0230am on 25Mar08.