Aspen Dental
Reviews and Complaints

During the weekend of September 24, 25, 2022, I developed a toothache. I moved to Tarpon Springs, Florida last year and did not yet have a dentist. On Monday morning, September 26th, I called a dentist who was recommended to me but was unable to get an immediate appointment. Luckily, or so I thought, Aspen Dental was able to see me that very morning. I informed them that I only wanted the problem taken care of and that I would come in for a regular checkup at a later date.

They did X-rays and informed me I had an impacted wisdom tooth on the upper right hand side that appeared to be decayed and would need to be extracted by their oral surgeon. The dentist said she would prescribe me some pain medication in the meantime.

The guy that handles the scheduling told me it would cost me $606 after insurance and that I would need to pay upfront before they would schedule it. So I paid. I asked if I would be knocked out for the procedure and he seemed surprised that I asked. He said I could be but it would cost me over $500 more. I declined because I’m a 71 year old woman on a fixed income. He then tried to schedule it for the following day. I couldn’t take that appointment because hurricane Ian was supposed to hit our area directly and my park had a mandatory evacuation in place for 7 a.m. the next day. I had to leave. The next available appointment wasn’t until October 6th in a different office about 8 miles away. I scheduled it.

The pain I was experiencing became excruciating. The pain meds had codeine in them and were making me sick. I couldn’t even get out of bed. I made it back to Tarpon Springs on Friday, September 30th and placed a call to the Tarpon Springs office to see if I could get something without codeine. The dentist who had seen me then prescribed me amoxicillin and ibuprofen which after a few days helped tremendously.

The day before the surgery, I called the New Port Richie office where the procedure was taking place and asked if I could drive myself to the appointment and was told I could since I was only getting Novocain. A friend of mine wouldn’t hear of it and said she was going to drive me anyways.

The next day, October 6th, I showed up for my 10 a.m. 15 minutes early to complete more paperwork. The surgeon was running behind and I wasn’t called in until 10:40. When I sat in the chair the assistant showed me the X-Ray and I noticed the impacted tooth was at a slant kind of above the tooth next to it. I asked her if that would make it harder to remove and she said no. When the surgeon came in I asked him if I would have any stitches. He said it was unlikely. He then administered three shots of Novocain which were like nothing I had ever experienced. They were so painful and the third one actually ended with a flash of extraordinary, burning heat.

What happened next is still very difficult for me to even think about. The surgeon was pushing and prying so hard I thought my jaw was going to break. The crunching and cracking sounds were unbearable. He told his assistant to push the other side of my head toward him. I was right in a vice. He finally got the tooth out and proceeded to give me stitches. He then left the room and the assistant was rattling off things for me to do and not to do. She put gauze in my mouth and handed me some gauze to take home then walked me to the front where my friend was waiting. And I was out the door, trembling, shaking and now starting to cry. They didn’t even schedule a post op appointment…not that I would have went. I have never received any type of follow up from them, unlike the numerous texts and emails I received about my appointment.

It has now been 4 days since this happened and I still feel traumatized.

I would give NEGATIVE stats if I could. NEVER go to an Aspen Dental! I went there over a year ago, they kept billing me for Flouride treatment that I did NOT get (because I knew it was not covered by insurance.) Every bill I got, I called and they said they would take it off and take care of it, around 3 times. I stopped getting bills, so I figured they finally took it off. Today I got notice from a collection agency! Saying that Aspen Dental sent me to collections for that $21 Flouride treatment... that I NEVER even got!

I stayed confined during the Pandemic and had not visited the Dentist for about three years. It was time to repair the damage done. I went into Aspen dental at office#3369-Poninciana Fl on September 9, 2022, at 10:00 am for my free exam and requested a deep cleaning. They X-rayed my teeth, and I was counseled on what needed to be done. They said they could do the deep cleaning that day and gave me a cost of $597.00 which I agreed to. I have a knee replacement, so I needed antibiotics and they said they had some to give me, so I agreed. I went through the procedure and when finished I was a little dizzy which I just put aside and went home. I got very woozy and felt terrible so I went to my Heart doctor the next day for advice and was advised to have a loop put in my chest to monitor my heart to see what the problem could be. This is all beside the point. The problem I have is they billed me $597.00; They also billed my insurance company $2,686.00 which is a total rip off for a deep cleaning that only took one hour. I contacted my insurance which paid Aspen Dental already, and I have to pay my credit card yet which I will pay off. I advised my insurance company that they have been ripped off by Aspin Dental and I have also been ripped off. I have been trying to get ahold of Aspen Dental, and also tried to get ahold of the corporate office with no Avail but It is next to impossible to get someone to answer their phone. My advice to anyone that reads this is to tighten your belt if you use their services because you will pay for it. I have never been charged so much for a deep cleaning.

Sincerely,

[protected]@aol.com

went to get dentures made for myself and another friend went together both needing new dentures made hade two sets of bottoms made and one set of tops fit pretty good for both of us could not get the bottoms where we could eat with them took them back to get our money back said it would take 7to10days still no money we are on social security and couldn't hardly afford these in the first place need our money back so we can go somewhere else thanks Jeannie green

I am having a tooth replaced by implant at Aspen Dental in Yulee Florida. All prep is complete. But now I'm asked for $2200 more for the tooth itself.

Someone dropped the ball.”

Thus far they are just ghosting me.

This process began in January 2022.

I was given a quote of $4766 and had that amount forwarded from Care Credit to Aspen Dental. No one ever mentioned an extra $2200 throughout the entire process. Impressions were taken and the implant was made. I arrived to have the implant put in and was told then it would be $2200. But there is no record or reference to that amount anywhere.

Aspen gives the impression that they want to help and facilitate but they are never available to do so. The clerk couldn’t explain the extra amount she had no context available to her. She was just there to ask for the money.

To make a long story short, they are holding the implant as leverage and not completing the job because someone in their office has made a mistake and now they’re back pedaling.

I called the office yesterday and was transferred to the Kingsland office because of issues in their communication system. The gentleman understood my issue but said he would contact the Yulee office and they could expedite. This has been going on for a month. The office never calls or requests I come in. Meanwhile I have a post with no implant.

Whatever you can do to move this forward is greatly appreciated. Thanks in advance.

Frank Aquino

[protected]

[protected]@yahoo.com

Let me start out by saying "I just wanted to get my teeth cleaned".

I am recently retired and have a Humana Preventative Plus insurance policy. It had been very hard to find a provider that would take this insurance.

I set up an appointment to get a cleaning scheduled. I was told that x-rays and a pre-evaluation would need to be performed before an appointment for cleaning could be set up. I was told that my insurance would cover that.

The day of the pre-evaluation, x-rays and a 3-D image were taken of my mouth. I asked again if this was covered by my plan. I was assured that it would be. The cost was about $200.00, but was told that Aspen would waive the first visit cost if not covered. When I received the billing, Humana only covered $50.00 of the x-rays (bitewing), the rest was not covered. When asked about the remainder, I was told that if I did not have insurance the first bill would have been covered by Aspen, but because I had insurance the remainder was my responsibility - $148.00!

I did set up a cleaning appointment. The staff told me that the cleaning would be covered by my insurance. When I arrived for my appointment, I was told that there would be an additional $85.00 charge because my insurance would not cover the "enhanced" cleaning that my teeth needed. When I inquired what "enhanced" was, it was stated that I was given that information in the meeting that I had to determine my dental treatment plan. That meeting did not happen. When pushed back and questioned the additional charges, the technician said she was not feeling comfortable, and the discussion was no longer productive. She left the room.

The office manager came in and said they (Aspen) would not take me on as a patient and escorted me out of the building.

As I see it, the minute I called into question their insurance billing practices and lack of transparency, I became a threat. This is the first time I have been kicked out of and banned from any business. I have been working with the public my entire career and this was the most confusing situation I have ever witnessed!

Aspen Dental in Evans Ga located at 3809 Evans Mill Dr Ste C Evans, GA 30809, has scheduled a dentist appointment for me two separate times, one hour one way for me. Once arriving they told me TWICE that my dental appointment had been canceled due to not confirming my appointment. I informed the lady that I had never received a call and that me making the appointment would be my confirmation for my second appointment. So twice in Evans was not the worst of it. Aspen Dental in Augusta Ga, located at 3456 Wrightsboro Rd Augusta, GA 30909, made an appointment for me. Before hanging up the phone making the appointment I told the lady what had been going on and she assured me that, that would not happen again. Well, I show up to my appointment to be told that they had to cancel appointments due to lack of work force and my name just happened to be one. Without notice. Where does it stop? When does it stop? When you have no business due to bad reviews and word of mouth? Taking my business elsewhere.

I went to Aspen Dental here in Valdosta Georgia. Which was recommended by my dental insurance. I asked for a deep clean and top denture to be made. A pen applied for a $3000.00 loan in my name that I didn't agree to I wouldn't have agreed to a loan of that amount. They did a horrible job with the dentures. In other words I was told that I had to except them even though they don't serve the purpose. I asked for a copy of the bill so I can see what I was being charged for it took 3 hours for them to make up charges but they left out the dentures.

September 13 2022 i called corp canplain about my lower dentures. allthey said ,after i told the person that after taken a bite , the fall off. of my lower gu there m. they go its sits on top ,of gum. that theres nothing they can do ?why could they put it over top ofgums. so now i can not yous them ';.so igot yous an ask to aspen to call me Larry Ashby at [protected] address at351 Walnut street Columbia,Pa 17512 to discuess about money return email [protected]@gmail.com

First things first, I came to Aspen Dental for help! I have a full upper dental plate and two molars left and right which secured the denture, I had only one tooth on the bottom which was broken and I could not chew anymore. I was a mess.

I am a 75 year old veteran seeking help , The Veterans Administration does not treat dental work unless you are 100% disabled I am only 50% living on Social security. I found myself needing dental work so I came to Aspen Dental Mount Pleasant SC 29466. I spoke with there manager Michael, he said he could help me. I showed him smiling upper teeth and explained he could match the teeth and the smile. I was able to get financing through Care Credit. $2800. Michael introduced me to one of your dentists. I asked him could he duplicate the same look smile. He absolutely said to me he could and even better! Now he showed me some sample teeth color, size gum variations and explained to me these would be my temporary dentures and would need to ware them for 10 to 12 weeks to allow my gums to heal..

Now the problem ! I came back to Aspen Dental for the final dentures and have new cast of my jaw for the new dentures . NO Dr. Ioulo (noy sure of the spelling) and manager Lauren explained the dentures I was wearing were my actual dentures. I tried to explain that this was not, and the final dentures were to be as the ones I had. So they continued to explain that was the finished product .

Today I called 09/14/2022 spoke with Lauren explained my problem with the shifting, biting ,off center, falling out of mouth when chewing. Her answer to this was she has no technician to fix the problem so she gave me a phone number to call for an appointment in Aspen in Charleston for a fitting.

Now I am beyond myself I came to Aspen Dental for help! now instead I walk around literarily with my dentures falling out of my mouth when I try to eat and covering my mouth when I meet and greet someone because even my smile is gone because the dentures are to small and don't show as they did before. What a mess

Aspen Dental Midland, MI.

9/12/2022

I went in to have my teeth checked and discuss a plan to fix them. they gave me a treatment plan and a price. I agreed to the price and set an appointment.

2 days later they called me and said they will not honor that price, that they want an additional $859.80. By the end of the call they still refused to honor their agreement.

DO NOT GO TO ASPEN DENTAL ! First of all they have Terrible customer service. I had gone for a consultation for some dental work and I explained that I asked them if they’d be able to do a tooth transplant, as I had a missing tooth. They told me they were able to do it with no issues. The day came to do the procedure, they gave me a consent form to sign and hadn’t explained the possible complications until right before the procedure. I decided not to go through with the procedure as the possible complications were excessive . As soon as, I stated I wanted to cancel the procedure I got an attitude. Prior to this transplant procedure I got a cleaning done and was charged 1,760 for A REGULAR CLEANING! They had claimed this was a “deep cleaning” but, I have gotten many cleanings throughout my life time that were much better than this one! Do not waste you time or money coming here!

To whom it may concern:

I am Wendell McMillan a former patient of

Aspen Dental Huntsville Al.

925 Bob Wallace Ave. SW STE 30

Huntsville Al. 35801

I began treatment with Aspen Dental Huntsville on December 1, 2021 and had

my last visit on August 16, 2022. On this date they attempted to fit me with an upper denture. I told them at that time that the denture was hurting my gum. I have tried to wear the denture but it hurts and I cannot eat with it.

I hereby request a partial refund so I can find another dentist who can fit me with a denture that is comfortable.

I went into their Beckley office and they took the wrong tooth and tried to blame it on ME. They pulled the first instead of the second one and stick to that story entirely. I have disputed the payment and plan on getting a lawyer if I have to.

This was on 9/9/2022 at 8 am -- it was my first and last appointment. They wouldn't even pull the right tooth either. They said I'd have to make an appointment and come back.

I will never be coming back!

GUARANTEED! New dentures are to big, painful to keep in my mouth….I need LOTS of adhesive and that only lasts about 2hours before the dentures are bouncing around and falling out of my mouth. This has been going on since last December (2021). All I get is adjustment appointments and I’m told to use more adhesive. The tube says use only once a day (zinc) FOR ILL FITTING DENTURES These people evidently can’t read and have NO medical training at all

[protected] @ 8;17amest

in my personal experience , Rude unprofessional staff, and this business does not care even a little bit about their customers. I was in severe pain and was literally 2 minutes late for my appointment and they refused to treat me . I personally sat and waited 30 minutes past my appointment time a few years ago and they never said sorry about my wait , etc.. but they can refuse treatment on a regular customer for 2 minutes ... I stated I was sorry because I had to run back home and get the names of my blood pressure medicine because they requested a list of any medication I was taking . I would never ever ever ever ever ever recommend this place to anyone not even someone I did not like .. stay away & go somewhere else within the region , you will be happier, save money, and you will be treated as a valued customer not a dollar amount !

Went for first visit. Everything was fine. Went to second visit. NO DOCTOR. I paid over 11,000.00 up front for pulling seven teeth upper and lower denture and 2 implants. Talked to office manager. She said I would get impressions and lower teeth pulled this week. She Alison told me my implants would be done after my gums would heel in 5 weeks and implants would’ve placed. Lie lie lie about everything. After I paid all my money I found out that it will be 6 months after teeth are pulled to get implants. I want a refund. No one knows what is going on. Now the tell me they are going under another aspen dental in another town that is 70 miles away. I have tried to call business manager several times but she will not talk to me. Rip off! This office is in Crestview FL WHICH IS ONLY 25miles away. Can’t afford gas to go 70 miles. REFUND REFUND REFUND!