Assurance Wireless
Reviews and Complaints

I was provided a phone that drops calls or won't make calls. Cannot hear the caller. Then i went through hours of trying to correct the problem with supervisors who were arrogant and dismissive of the problem. Went through troubleshooting numerous times and they failed to correct the problem. I asked to speak with someone above the supervisor and was advised there is no accountability above the supervisor with whom i spoke. I now will go through the fcc utilities board with my concerns. The last solution i was given was to replace my non functioning phone with the same model and for a charge of 45 dollars. This is ridiculous. I am shocked by the complete lack of service or concern. I have cancer and need a functioning phone should i need and ambulance. I wrote this in all caps but was forced to convert to lower case. I am furious

Hi my name is Andrew Silva I was on a recently on a phone call with one of your representatives named Christine she highly was very disrespectful at about 5:12 p.m. on April 29th call me back [protected]

If you can get a working phone from them and don't have to deal with customer service they are ok. For years my Kyocera stick phone worked and all was well. Since it died I've been through hell trying to get a working cell phone. Being put on hold with them really sucks! You get these blaring announcements telling you how to take care of stuff on the website. Why not just say don't bother calling? Then they tell you how long until your turn. As you wait on bated breath to talk to a person, you realize it's a dead line. No one ever answered. If you're lucky it will then flip to a satisfaction survey. That really burns! Then when you get someone, they have a thick Indian accent and you can't understand them. I have been lied to, disconnected repeatedly and was sent a phone that never did work. Unfortunately I lost the one they finally sent that seemed to work, but not very well. Tried since 4/1/22 to get a replacement. First girl wanted to charge me $65, another tried for $45. They advertise 1free replacements phone within a 12 month period I thought. But whoever I spoke 2 said I was not covered because I lost it after the 12 month warranty. So i should have lost it sooner? I had reads they were sending everyone new phones that were compatible with T-mobile so I asked why aren't getting a free one too? No answers. Just changed subject. After 2 hours last time I quit. Waiting on my account and phone from another company.

I've been waiting 2 years to get a working government phone. I was promised by the company over and over again that I will be reviving a Motorola pure G or a Samsung S10 headset. they send me and old received phone with no name on it who know what it is it doesn't work. They also told me I have to make a phone or text with in the month. I told them HOW? my phone doesn't work.

I have been attempting to order a replacement phone for my defective phone. I have called over and over since 4/13/22 and received a run around. As each of the eight different service agents said they would process my replacement phone and it would be sent out. They have given me fake tracking numbers, and fake confirmation numbers. Please help me with receiving a new phone. My number is [protected]. Kevin Bradon,19 Hamilton Terrace 1G NY, NY 10031. I have been using Assurance since the program started. The is the first time I have had this problem. Thank You.

i have had my free Gov. assistance phone since Pres. Bush (not Obuma) and it was just one gig of internet data. witch was fine at the time i had a laptop and internet in the home. my ph got old and not working properly so i called and they sent me my first ever smart ph. what pos. yada yada. three ph. later covid-19 relief program was started and i started receiving unlimited everything. "GRAET"

i never ask or was informed that i had it just noticed on my account page one day.

That program apparently ended and now i'm on a plan 4.5 gig of data 1000 min. of calling and unlimited text. The Gov. apparently started a new program for unlimited everything again. Also, the ph. i have is broken and will not charge. i bought a universal ion-lithium charger. my battery is to big for it but i tweaked so it would charge. I have to remove the battery to do so. and my new ph. is in the mail. Supposedly going to be in next Thursday. We'll see. Now back to the unlimited plan deal. I have never been told so many conflicting things from any customer service ppl. from any company. Just got of the ph. again and guy told me i had to apply one line. Was told it was going to start this month when my new month started. Been told that twice, two month in a row. I`m at the library now and tried to applied NO GO it say i'm already a customer. Just like it says when i called the number that several customer support ppl. told me to do. "you're already a customer and hangs up. Call back and tell them that and get disconnected over over and over again, time and time again...

So while I`m hear I figured i would complain. I have time, I`m now homeless in Greensboro NC. And now that i REALLY NEED A LIFE LINE i don`t.

In closing, to ppl. applied for me each month and today i'm told i have to do it in line. No one is competent enough to fix the problem or they just don't want to.IDK...

Assurance wireless apparently resolved complaints from customers of a "mobile services" app installed on numerous phone providers by installing a MCM client which similiarly installs apps without permission although MCM client cannot be removed unlike the Mobile services app on other service providers phones. An interesting feature potentially installed by the app is a browser page that automatically loaded through the google app in which the user received text messages using the phone number of the user to send potential malware links based on webpages visited by the user typically occurring after visiting consumer pages eg. Amazon, bill pay sites etc. frequently sending banking information from random numbers soliciting responses only after using the android's browser for bil paying/ browsing etc.

Assurance Wireless is a scam and they are not even in America

wiko umx phones are junk also 4 months 3 phone all china scrap no service was told i would get a Motorola moto g or samsung time to look for a new carrier

There are a group of guys who keep are selling Assurance wireless phones on the street. When reaching out to the Assurance wireless they informed me that its no payment for the phone. These guys are stealing from all these people and its not right. The phones and services are free. I called and spoke to rep Angel at [protected]. She informed me that everything is free and that no one should be paying anything for the phone. These guys are always stationed on Delancey st in NYC between Norfolk and Suffolk st. They should not be doing this to people. The government is trying to assist people in this area and then you have people like this stealing from people. Its sad. I hope Assurance Wireless is aware of this and puts it to a stop.

Stay away from this company...The worst of all...Terrible experiance with them and never again. They need english speaking people to deal wityeh first of all.

My husband looked for a phone in longbeach, Ca 3 months ago. My husband gave the vender phone to me (his wife) and I used it for 5 days. It took a [censored]. Since then assurance wireless has sent us a phone, AND a new "sim" card. Now the phone does not work! We called 4 operators 4 times. The last operator told me to turn off the phone OVER the Easter week-end AND she would call us back to let us know the phone is working! The phone does NOT work! The operator has NOT called.

tried to find out if yall received my fax they wanted $845 fee to tell me yes or no ridiculous

I been trying to get a free phone but employees tell me I don't qualify for a tablet or a free phone. Why is that and I have none on my person I would like my name cleared mr. Qui ncy hill dob ,8-6-77 last four 1184 of social

I am not someone who complains about anything even if my food I've got was terrible I'll just keep it. And when I had received the phone and try to make phone calls it would cut me off throughout the call constantly. And now it says unlock for features and data so as I touch the screen it wont do anything. I tried to reboot but I couldn't click on the screen. So I held the side button down until it turned off and turned it back on and still it won't let me have any access beyond the lock screen.

Thanks in advance,

Tiffany Smith

On March 10th approximately around 7pm I called and reported my phone lost due to being out at my family's funeral. I was quickly referred to a supervisor or supposed to be supervisor and she then gave me a confirmation number for a new phone waiving the $25 fee.. with in that time from that date i have called checking on the status of a phone i thought was in route and they said it was on its way

..the last person who i spoke with a week ago stated the phone would be here this Thursday... so today a whole different scenario happened all of a sudden the order for the phone was denied, no I owe 25 dollars and plus I waited a whole month to hear this and a whole month without a phone due to someone negligence.. it should of been common courtesy to the customer for the inconvenience to waiver the 25 dollars and send me a phone but they didn't... just a terrible experience today with them and still no resolution to getting a device or phone from them...

I did not revive my phone , y

I waThat telephone s happy with Virgin/Sprint and was accepted for Assurance Low Income Phone and other than some minor hiccups had no complaints. Enter T-Mobile now handling all customer complaints from the Philippines and at first Sprint Assurance phone wouldn't work. So as I was told that Virgin / Sprint Assurance are no more we'll send you a replacement UMX phone with a t-mobile Sim card. From day one most calls did not come in and my hospitalized wife was worried that something happened to me so I called the T-mobile assurance tech line and first day was told turn off the phone remove the battery a minimum of 15 minutes and restart phone that worked for one day and tech line said again shut your phone off pull out the battery 15 minutes put battery back in and start your phone with power and volume up button and go to reset phone which will reformat your drive and remove everything. At this point again a call to tech line and was told we'll get a replacement phone the same as you have which was fine by me as my phone had a custom carry case and gorilla glass on it. Surprise got an e-mail saying wait for FedEx tracking number followed up the next day on backorder. At this point was told you should have a tracking number from FedEx which has never come. When I call in now have just been fed BS & Lies as suddenly all I heard was it's the USA Company's fault. My wife is hopefully about to be released from hospital and I took a fall and had a MRI and now waiting for Orthopedic Surgeon for my Surgery to rebuild right shoulder rotator cuff. Does anybody even care at T-mobile? I'm retired as an Automotive Engineer and worked for Jaguar Cars of America and Rolls-Royce & Bentley Motorcars as a Field Service Engineer and have never been so frustrated as I now am!

This is the second time my insurance wireless sent my package without my apartment number on it. I call at least 10 times they said they took care of it and they did not the supervisor never comes to the phone. They hang up on you. And they never resolve the issue.

Assurance wireless provides no customer service contact email address. My phone is lost as of 3/31/22. Without a phone I cannot call them, so the reasonable option would seem to be an alternate form of immediate contact, such as email. Thank you.