Assurant Solutions
Reviews and Complaints

Would not accept claim on broken watch band that caused watch to stop working when it fell off. Happened first time I wore it. Policy stated it covered "accidental damage."

Correspondence to company:

I asked for a refund of this plan as it does not cover what it is stated in your policy. I have submitted a request for refund.

The band broke.in what way did I misuse a defective band when I put it on and it falls off? I contacted the seller first and they said it would be under policy. The wording says "accidental damage." how is a band coming off would be anything but accidental.

Mobile# [protected]
Claim# [protected]
Incident date: 11/11/2016

I pay for insurance every month and am unable to use it. I purchased a new iphone last month through jump. When I went to return my phone, I was told to do an insurance claim since my screen was cracked. The t-mobile rep told me that this would cost $175.00 instead of the $250 they charge in store to return the damaged phone. I called assurant solutions the next day and was told that I couldn't submit a claim and to go back to t-mobile to have them mail my phone to assurant solution's warehouse. When I went into t-mobile, they told me that they have never heard of this and don't even know of an address to any warehouse. T-mobile suggested that I go to a store that replaces cracked screens. They even gave me a business card to a place. I went to the store and was told that curved screens are the only ones that these stores can't repair. So I logged on t-mobile and submitted a claim online through a.S. A few days later, this was denied. I called a.S. Today and spoke to a rep. She told me to write down this address and ship my phone to the warehouse. I asked her what happens if you don't receive it or it gets lost in your warehouse. She had no answer so I asked to speak to a manager. I am terrified at this point that my phone is going to get lost and t-mobile is going to charge me the full price of the phone. A supervisor gets on the phone, listens to my whole story and then says that I should call t-mobile's customer care where they should be able to help me. I ask, how are they going to help me get my phone to my insurance provider (that I pay additional for) so that I can complete my claim and save the $75? She told me that this was the best advice she could give to me and that I shouldn't have done a jump if my other phone was damaged.

I did crack my screen prior to filing for a jump upgrade. I even admitted this to the rep who ordered my new phone. She indicated to me that I should wait until I get my new phone, that way I don't damage my old phone again prior to receiving my new one. This whole process has taken so long on both a.S.'s end and t-mobile's end. Now I have to go into t-mobile tomorrow to pay $250 for a phone that I no longer use. If a.S. Could've pointed me in the right direction from the beginning, I could've returned my new phone, then filed a claim on my old one. Now my 15 days is up, I don't get to file a claim and t-mobile gets another $250 out of me. Sounds like a scenario where everyone wins but me. I am so frustrated with both assurant solutions and t-mobile that i'm considering just leaving. No consumer paying nearly $400 a month in cell phone fees should be experiencing the amount of grief and lack of customer service that a.S. Provides.

I initially heard about this company through geico auto insurance at the time it seemed okay as I never experienced issues with geico and the fact they recommended the company I went with assurant for renters insurance. I filed a claim on 8/`12/2016 I received some damages due to the louisiana 2016 flood losing all contents in my master bedroom. My initial call to assurant went well the representative camelia arias — claims examiner did a great job of telling me what happens next steps etc... The adjuster — tony zabarac came out just as camelia said he would upon arrival the adjuster took pictures and also advised not to throw anything away because someone else would be coming out also. I bagged all the damaged items and placed them in corner of the room and stairwell of my home. The adjuster explained that this could take a while to process in the meantime send in any documentation I had on the items lost and because I had to evacuate the premises be sure to keep all receipts of expenses. Only to find out today that my situation will not be covered on the insurance as they say it did not happen due to the weather it happened due to poor installation this is some bull anyone that lives in baton rouge knows that the week leading up to this horrible flood it rained every day and I did not get any damages until this flood happened. Assurant blames my complex and my complex says that assurant should cover the loss of my personal property meanwhile I am stuck between two companies that no one wants to assist what am I suppose to do... Why does the consumer always have to be played over and if I had read some reviews on this company prior to I would have never trusted them with insuring my belongings. Its enough stress having to deal with the situation and loss but to have the company you put trust and invest money in to mess over me puts my stress on a higher level. I am numb right now I have no reaction or words for these people. Assurant what am I suppose to do now the place is not livable how do you people rest at night knowing that you work for a company that is wrongfully processing claims for consumers not caring of the impact of their decisions have on the consumers that spend there money paying for a worthless policy. Geico should really reconsider endorsing such a company because assurant acts impact your brand as well

Beware when you send a damaged device to assurant they are scammers. Everytime you call you get a different person and a different story. On february 12 a made a claim got replacement on february 13 sent the broken device feb 15. All was good. I kept the tracking number the sent me just in case. Package was delivered on march 17 here is when the nightmare begins. All of a sudden on my april statement I get a $408 charge on my tmobile account I called assurant 4/24 story was got the package no phone inside open a case with usps, get a case number give assurant the case number and all will be fine. 4/26 gave assurant case number spoke with jen it will all be taken care of. Wrong. May statement still had the charge. Called assurant 5/11 spoke with alexis his exact words were "we found the phone. Phone is now on the system you don't owe anything." days later I get text from tmobile that I had to pay the $408 or my service was going to be suspended. Called assurant 5/23 brenda "received package 5/17, package is in warehouse waiting to be scanned it will take 1-2 billing cyles for the charge to be removed call tmobile they can call us to verify." told I thought the phone was in the system per alexis she said no its in the warehouse waiting to be scanned. Called tmobile told them the situation karen at tmobile said she was going to handle was going to stop the suspension on the phone service. 6/6 text from tmobile phone suspended. Called tmobile told the story, stopped the suspension contact assurant. Called assurant bye this type I was pissed. Marien at assurant, we got the package empty envelope was unopened. Bye this time I was yelling at the told them I wasn't stupid enough to send an empty envelope I wasn't going to pay as I wasn't # money it's not my fault the phone was stolen/lost during the delivery. They were a bunch of scammers as each time I called I got a different story. She told me to contact tmobile. To her the company was # and I hung up. Called tmobile spoke with amera she was very sorry for the situation was going to handle said to call tmobile 6/20. Here we are 6/19 phone suspended again. Called tmobile said I had no choice I have to pay $408 told them I don't have kind of money it's not my fault it got lost in transient said she can do payment arrangements. I asked can I do a new claim for stolen phone? I wasn't covered for stolen phones. Let her know I was with at&t for 15 years never had I had such problem with them. Trying to get cheaper moved to tmobile less than a year ago and I get this service. I guess you get what you pay for. Conclusion when you send back your device please get some sort of proof of mailing if that helps don't want anyone to go thru what i'm going thru. As for me, i'm not paying scammers any money guess i'll go back to at&t.

Ok I had sent them proof that I dont owe the apartment compex a week ago the guy randy told me that he received it on monday an it was gonna be 5_7 days so I called back on thursday the lady told me that they just now received the email on thursday how its that possible so when talked. To superior which was jeff randy kevein garden er they all said they received it on monday so I ask have they got in touched with the apartment ppl they said no so I went up there my self an had them called rhem in front of me so when chelsea told them I dont owe them nothing I call back the women said that they didnt document it I ask why she said they didnt allow to how its that possible I randy got on the phone very disrespectful why an the things say so the lies they say very un called for they should not even have a company if they gonna mistreat ppl what would happen if the table turn on them in they was in our shoes they would fell the same way we fell cuz if I have to I would drive that one day an 14hrs that way to staighi done with my lawyer

I made a claim for theft that I noticed on june 23, 2015. My storage was broken into my lock was cut items were stolen, I had assurant renters policy I put a claim in. I asked for reimbursement of my property they kept asking for receipts pictures etc. I told them that all of was in my storage. So I finally got rid of my storage and found additional things were missing now i'm finding out the things that were taken also had my receipts were inside of the things were taken, now I have no proof I owned these items. My laptop is gone cost 500 dollars, my tv is gone cost 700 dollars, my ipod is gone cost 200 dollars, my dvds player is gone cost 50 dollars and they took out a 500 deductible and dis appreciate everything they want to send me 64 dollars on a card to replace these items is that not a slap in the face how is this possible. Treating me like the perpetrator and not the victim. I am on a fixed income now how do you suggest I get these things back.

Purchased extended warranty for protection of refrigerator that has been a problem from the beginning.. Arrived home from vacation to hear the appliance making noise, running constantly and not freezing. Called warranty people on january 4 and was told it would be 30 days till someone could come. On january 9, the freezer stopped completely. I called and was told someone could come the 12th. Made arrangements to be home for repairman. When he arrived he was not certified to fix problem. Continuous calls to federal have gotten me nowhere. Calls to managers get me the same response - location department will call in 2-3 business days. I had food in baskets in the garage trying to keep it cool. Temperature is now 50 degrees so all food is lost. I have never been so exasperated and unhappy with terrible service. Never use this company for anything. Total ripoff!

The company assurant solutions convinced me to purchase the warranty for my washer machine. The seller said that it would easier and cheaper for me if something happened with my machine. The warranty cost 30% from the total value of the machine. When the machine broke, this company sent the repairman and he said that the repair would cost more than the warranty would cover. So, this warranty was useless and the seller lied to me.

I just recently called this agency and asked if they could send me copies of what I owe to the apartment and how much. The guy I spoke to told me that he can't send me any paperwork because this is a debt that they are trying to attempt. I told them that I would have to go to the court house and see what the next step is because I didn't get anything in the mail or a court date. He didn't even give me his name when I asked for it.

I broke my phone so I filed a claim on july 18th and received a replacement phone. On august 3rd I lost the replacement phone so I filed another claim and received another new phone. During that time the resort I lost my phone at found it so I called assurant solutions saying I was going to be sending back the phone that I claimed as a lost device so I could get my $175 deductible back. They said that was not a problem and they sent me a shipping label. I sent back the device but never received a credit. After numerous calls and almost 2 months later assurant solutions is now saying they will not credit back my $175 deductible because I sent back the the wrong phone. Since they refused to credit me I asked them to send me back the wrong phone I sent them and they said that that phone is now their property. I paid for that phone and due to an apparent simple mistake on my part I sent back the wrong phone. Taking something that is not yours is stealing!

Someone robbed my house and I have called to the police. They advised me to speak with assurant specialty property. I have spoken with the representative, who told me to fill different forms and claims. But they didn’t tell me how the process was going and all the time I needed to call them. They simply told me to wait for the results and two months have passed since I contacted them for the first time. They are unprofessional and unhelpful people.

Assuring health is a scam. They charged me 360.00 for a mo of health care. They billed me again the next mo. Before the due date and before I could cancel. I asked for a refund. They refused and said I had to talk to someone in the right dept. Completely ignored my request for information on who to contact. I need to be reimbursed for the 2nd month of pathetic coverage.

I contacted the company assurant lg. I asked if they could fix my washing machine. The tech showed up and checked it. But he didn’t fix it, as well as he told that all parts would cost rather expensive. I wasn’t happy about it. And then I remembered that I still had the warranty and they should fix using the warranty or change the washing machine. But the rep strictly told me “no”. After this conversation I heard nothing.

When I filed an insurance claim, I was told the price to replace the phone would be $75. When I called to pay for it, somehow it went to $100. All they would say was "sorry they told you wrong". Then I was originally told that after it was paid it would take 1 business day to receive my phone, but instead, once I paid it, they told me there was other paperwork I needed to fill out that would take 3 days to process then another day to receive the phone. I won't be dealing with this company or t-mobile again.

I purchased a laptop computer for my son through staples in 2013, and purchased a no-risk protection plan with it which was administered by assurant service protection, inc. This plan is for 2 years, and then if it is not used you supposedly get a staples gift card for the price of the plan (I paid $210 for this).
A year later I had an issue with the charging cord so I contacted the protection plan to see what my options were. They said to go to the store to determine if the problem was the connection jack or the cord itself. Turned out to be the cord, so I purchased a generic cord which has worked fine since.
At the end of the 2 year period I contacted the protection plan to inquire had to request my gift card and was told that since I had called them and got "advice" on how to solve the problem, that was considered technical support and therefore I was not eligible for any refund or gift card. I tried to escalate this to a manager and the helpline, stating that all they advised was to try a different cord to see where the actual problem was, and that that should not invalidate my request at the end of 2 years since that was the only contact I had with them for the time period, but was told that I am not eligible.
Do not buy a protection plan from this company.

John lueders at assurant solutions likes to rip people off. I contacted their wayne pa branch several times and john lueders assured me he would look into it. Three months later and my t-mobile cell phone is still not fixed. John lied. He was not only unprofessional, but did not return my calls. John lueders is one of the worst managers I have seen. He was at times even nasty. What's worst of all my t-mobile cell phone is still not fixed. If you want reliable service, don't count on it. Assurant solutions sucks and does not delivery what they promised.

Assurant solutions nayeem s is a scam artist. He promises, but nayeem lies about everything. He has no idea how to fix things. Assurant solutions promised to repair my t-mobile cell phone and after three attempts it's still not fixed. How do these individuals even get hired? I called and still my cell phone doesn't work.

Assurant solutions doesn't have the faintest clue and worst of all if you wait around for nayeem to fix anything, you'll be waiting forever. Assurant solutions is the worst cell phone repair company I have ever come across. If you're looking for reliable service, don't count on it.