Assurant Solutions
Reviews and Complaints

customer service is an absolute mess. they completely drop the ball when it comes to explaining to there customers what there policies are and what to do while filing a claim. after calling I was told they had my information in the system wrong and I would need to call mobil to fix this before calling back so I did just that then gave them 2hrs called again and was told info was still wrong and i would need to give this info before moving forward I asked to speak with a supervisor who told me it actually takes 24-48hrs to fix but if i got a hold of the old address they could help me, so I did, but when I called back they told me there was a hold on my account because during my earlier conversations I gave the wrong info . at this point I'm outraged clearly I was not told I had to wait 24- 48hrs the first which should have been explained ahead of time, but then to penalize the customer for your own poor customer care service is a joke. This is my first time dealing with them and I have to say it was a complete disaster. as a result of neglect and poor customer service i have an average wait on getting a claim started of 3-5 business days, then another 24-48hrs just to have a screw up on there part fixed. I really needed the phone for work and now because poor customer service from adrian employee number 4934311 and another employee named Fredrick plus a couple of others I could barely understand, I am out of business for an entire week. and I want to be clear some of these people were american which leads me to believe that poor customer service is practiced through out the whole company. Shame on you

I worked as an independent contractor for Assurant Health last year and they charged me back money for health insurance policies that I sold for them even though the customers were still active and had their policies, in many cases, through the entire year of 2015. I would like a return of the money that was incorrectly charged back from me.

Never got paid for repair on dishwasher. No one will return calls As repairman

Never got paid for repair on dishwasher. No one will return calls

I had a contract with Assurant via Staples on a laptop purchased 3/27/2013. The "deal" was that at the end of the contract, I would get a refund if I ever used it. When I went to them to get my refund, they did not have me registered (I registered as soon as I got home from purchasing it). They told me I had to produce my receipt to prove I purchased the plan. A minor disaster prevented me from having that original receipt, so I went to Staples to get a receipt. I've been doing this dance for over 6 months. Assurant "found" my registration and, since it is more than 30 days past the end of warranty, I'm out of luck and when I asked to speak to a supervisor, they told me nobody can help me!

As much as I hate to admit it, we too worked for assurant solutions. Our company provided service for the many appliance repair contracts they sold. While it's hard to be the consumer, you should try it from the other side of the spectrum...the service center point of view. All any service company wants is to go in and fix your problem..go home, submit job and get paid. Unfortunately it doesn't work like that. With them it was a constant battle and sadly the consumer suffers for it. We had to open a bank account and use it just for the purchasing of the parts needed for the customers repair. Due to the assurant auditing practices, we had to set a limit on the amount money to be used until reimbursement occurred. It sometimes could take up to 6 weeks or better. This creates a snowball effect by money not being returned in a timely manner. It makes shortfalls in the parts account, which in turned would delay repairs. Consumers have this idea that repair companies either make tons of money or work hourly. Not true! The insurance company is the only one who makes the real dough. They count on people NEVER using their contracts. And small repair companies being overwhelmed with hoops and paperwork. Here's an example: 100 people purchase a contract for 100.00. (100.00 x 100 =10, 000.00), out of that only 3 will call for service. Average service with parts and labor (150.00 X 3 = 450.00 ) so (10, 000.00 - 450.00 = 9, 550.00 ) this goes to insurance company. Statistics show only 3% of all policies are ever used. Now for the service center ( parts 63.25 x 15%or 11.75 = 75.00) This 15% covers shipping. Labor and diagnostics (75.00). This amount includes more than 1 trip to your home, so in essence it amounts to 37.50 per trip. Now take into consideration gas that it costs to drive to your home. Even less money to be made. Warranty companies for a repair business is a filler for when COD calls are slow. That is why we do it. To keep people like you and me working. But when the insurance company is demeaning and demanding, it creates hostile feelings by the customer and servicers alike.

They suck in Canada, too.

Now, granted, a lot of this mess could have been avoided if I hadn't have been a careless idiot and thoroughly checked my credit card statements. Although it wasn't until recently that I became solely responsible for this credit card. But this is a decent example as to why third-party insurance and verbal contracts make for terrible loopholes to screw people out of a lot of money.

Via Futureshop, my old Blackberry Curve 9300 broke and I still had a year outstanding on my cellphone contract. I paid my fees (a whopping 200 bucks!) so I could renew my contract for 3 years with the new BBZ10 (another 100). While processing, the sales associate asks me if I want to purchase a protection plan for 9.99 a month. Seeing as how my other phone died before my contract was up I figured it was a good idea so I agree. Never agree to this without seeing something WRITTEN about the plan. The fact that Futureshop is allowed to do this WITHOUT offering some kind of write up about it is disgusting.

Since there was no contract for this, besides verbal, I had no idea that this service wasn't actually through Futureshop, but through Assurant Solutions, or the agreement I was about to get screwed into. This was back in May. I was getting charged as per normal (at least I thought I was) on my credit card and I thought nothing of it.

In July someone stole my credit card, so I had to cancel it. I thought I had transferred all my pre-authorized payments to my new card, but forgot about the insurance on my phone until I received a Past Due notice in August. I call the number they provide and they update my info and charge me for the two months that were missed. No big deal, thought it was all taken care of.

Then I get a second notice today saying that my old credit card was declined (the one I cancelled) and that I now owe three months back-payment. Confused, I call the number again and they say that they have no record of my payment, or my new credit card information (even though I have a credit card statement showing otherwise). They tell me that I have to physically show someone at Futureshop my Visa statement and have Futureshop call Assurant to resolve the issue.

I take my statement and the letter to Futureshop and the Associate at the Service desk has no idea what to do (rightfully so, as Assurant service is no way a part of Futureshop), but she calls them anyways and they start telling her that the contract is under a different name; my mothers. Now I'm really confused. I entered into the contract with my new phone completely on my own and in no way should my mother be affiliated with it. Even my mother is confused when I call her, just to see if maybe she has something under a protection plan (she doesn't). The Associate at Futureshop shrugs my concern off, says I have to deal with it myself and call them on my own time (I'm not really surprised with Futureshops attitude; I had to wait a good half an hour when I was getting the phone in the first place for someone who wasn't playing on theirs to help me.).

I call Assurant for the third time. To make a long, painful and tearful call short, turns out I have TWO insurance contracts, one I have not been aware of for two years; the one for my broken Blackberry Curve. That I have no knowledge of agreeing to (and no access to credit card statements; I just always paid a set amount). So, when I had brought my broken phone in, and the associate pulled up my information, no where did it state that I was paying for a protections plan so I could have potentially had it fixed and saved myself a lot of money. Or, if it did, they just didn't give a crap and chose to scam me out of my cancellation fees, the payment for the new phone, and the two monthly payments for TWO DIFFERENT INSURANCE PLANS! And not only that, the "9.99" a month was the quote for the BBCurve, I was actually now paying 11.99 (13.43 after tax) for the Z10 (When recently scanning my statements, I always saw the 11.19 (9.99 after tax) first, so I had thought that I was being charged for my one and only contract and never noticed the double charge of 11.19 and 13.43.)

The Assurant associate was anything but sympathetic. He was getting quite aggressive, demanding what I was going to do about my backpayments, and how I should save the hassle and just pay out the old plan. I kept pausing, trying to catch my breath and, unsuccessfully keep from crying and he would. not. stop. pushing. I was on my cell phone in the middle of Futureshop, completely frustrated and in tears at this point, getting glares from staff, that I finally just told him to charge the payout on the Curve plan on my card (a total of 89 dollars). As we do that, I try and get clarification about my Z10 plan. And he laughs and says, "Oh, you owe another 36 for backpayments for the z10 plan!" I'm so unbelievably defeated at this point that I tell him to charge for that too.

So, in total:
Fees for cancelling out my contract due to a (unknowingly protected) broken phone = $200
Left-over charge for new phone for 3 year contract = $100
Paying out an insurance plan I didn't know I had and could have used to save myself the hassle of all this = $89
Backpayments on a plan I wouldn't have had to sign up for in the first place (and unknowingly quoted at the wrong price) = $36
So I'm out a little over $400.

Aaaand, now my monthly installments for my new Z10 at a brand new falsely-quoted price of 13.43! And since its been more than 30 days I can't cancel my contract on grounds of being misled, or any of the usual legitimate reasons.

And to add insult to injury, the Futureshop survey after the phone call wouldn't let me choose Extremely Dissatisfied as an option and hung up on me.

Total BREACH OF CONTRACT and FRAUD by Assurant Solutions! Don't pay this company for protection! Worst experience ever and took over a month to get my deductable back.

I agree. Assurant Solutions is the worsed company on the planet. I used to work for them and they would come up with reasons not to cover peoples claims. Dumb reasons. Like there was small scratch and they would claim it's broken. We were constantly told to do whatever it took not to cover customers claims. I hated working there and hated being dishonest. I ended up losing my job due to the fact that I stopped screwing customers over and refused to give false information, though they said it's because I had bad stats. I would never recommend anyone ever getting there coverage or working for Assurant. They are the worsed company on the planet. I think someone should suite them.

WOW!To hear the same thing from so many people on here in DIFFERENT states is just flat out dumb.Me and my family have been going thru the same things...if more of us would stick together and boycott companies that treat us like this and boycott the companies that allow assuaiant to treat us this way i.e.circuit city...best buy...GE...maybe they couldN'T get away with it. Im not talking about small comments no one sees im talking about total humiliation! The kind of embarrasment that that we feel for believeing that a company will appreciate our patronism and instead smacks us in the face with lies, deceptive stratigies and theft of our hard earned money! I WILL TELL EVERY HUMAN I COME INTO CONTACT WITH NOT TO WAISTE THERE MONEY WITH THESE THIEVES !

I paid a very high premium for 18 months and they did not cover anything. I am now about $20, 000 in debt to a hospital because my wife had to have an emergency surgery. DO NOT use this provider. You will be better off paying tax penalties and putting your money in the bank. VERY DISAPPOINTED.

I too have assurant. I have had it for 8 years. It started out at 200 a month for me and my husband. It is now 822 it increases ever year. Also as soon as I have met my deductible for the year. I have also used my maximum benefits for the year. They are absoulutly useless. I don't understand how they get away it.

I currently have an insurance plan with Assurant and have a total family deductible of $7000. I recently contacted Assurant to make changes to the policy. I was looking to lower the deductible to $3000 for the family. I had to resubmit an application for coverage, which had to go through underwriting, and was denied because I recently went to the Gynecologist complaining of abdominal pain and was advised that I needed a sonogram to check for Endometriosis, which I apparently had when I was pregnant 5 years ago and was not aware that I had it, it was removed with my c-section. I have not had any problems with Endometriosis and turns out the new birth control pill that I am on (YAZ) has been causing me the abdominal pain, the sonogram came back negative. My daughter went to her doctor for problems with snoring, she is 5. Her doctor sent her to an ENT who suggested to remove her tonsils. While we were waiting for the surgery to be scheduled she suddenly stopped snoring and the problem has since corrected itself. We have not been back to the ENT since the first visit which it has been a year now. I was just told by Assurant "The insurance company can't risk a surgery for your daughter and we can reevaluate in a year or two". The total cost of the surgery was $4000. I was so furious I just hung up on her. My total lifetime benefits are $25, 000, 000 and they have paid $0 in the last 14 months that we have had the policy because we have never met one of the $3500 per person deductibles. I am going to cancel them as soon as I find other coverage. The problem is people are afraid to go to the doctor for fear that something might be wrong, not because of their health but because their insurance premiums will increase.

My grandfather just got a bill from them saying he owes them money for his benefits. He has NEVER bought, sought, or even heard of the company prior to receiving this bill. He has an excellent plan of his own from the U of A where he retired from. I started doing some digging and there are literally hundreds of sites with people saying the very thing everyone except Boone is complaining about. Boone you have a very biased opinion considering they sign your paycheck.
I'm not even a 'policy' holder and I already would warn anyone against getting one. Total scam.

If Boone thinks Assurant is so great then why do they have an F Rating with the BBB?

My young healthy family of 3 pays almost $400 per month for our Assurant Health policy and when I went for my first gyno exam(after the required 6 mo. waiting period) they did not pay a penny for the visit or the lab. I was out of pocket over $200. Seems to me I would be better off paying the doctor visits out of pocket than giving Assurant $400 per month and the deductibles are outragous. The agent who sold us the policy mislead us. I'm going to cancel my policy and shop around for something more sensible.

thats not true, they are awful at paying claims. I signed an agreement with my insurance underwriter company that said a prexisitng condition was "a symptom occuring within the 12 month period prior to coverage and treatment within that same 12 month period is pre-existing and will not be covered. I was treated 5 years ago for asthma and they will not pay my claim also i have GERD and they are saying that is pre-existing to gallbladder removal! my doctor reasearched it and sent them a letter stating that that was not true and they called it pre-existing still! I WILL NEVER BUY A POLICY FROM THEM AGAIN.

It clearly states in the policy that pre existing conditions are not covered. it also states the definition of a preexisting condition. They will send you a paper policy if you request one however all of them are exactly the same by state so what is online is accurate.

I have been with Assurant for over 12 years as an agent and policy holder and the have done a very good job for me. Short term policies are only meant to the as they say, for a Short term. All companies have similar exclusions and none that I know of including Humana and Aetna would have covered it either.

I always advise my clients of the exclusions and have them sign that they have read them so there are no misunderstandings.

John Alden Lifa and Assurant Health is one of the 3 largest providers of individual and group health insurance in the US.

I can tell tell you many stories where they have paid a claim when they shouldn't have and other companies would have stuck to the letter of the policy.

I too suffer from ADD, and unfortunately Assurant is right in the way that ADD is something we are born with. It doesn't pop up overnight. However, my beef with Assurant is that although they add a disclaimer at the end of their commercials that the product is "not available in all states", they still insist on advertising in those very states! This comes across to me as fraudulent or misleading advertising.

i BOUGHT A MOTRCYCLE, AND THE EXTENDED WARRENTY, AND I HAVE BEEN TRYINY TO GET HOLD OF THE RIGHT DEPARTMENT TO MAKE A CLAIM, OR TO GET IT GOING BUT THEY CANNOT PUT ME THROUGH TO THE RIGHT NUMBER, OR DIVISION TO TO THIS

wind blue sideing of side of house and discoverd there was dryrot damage. assurany adtuster said they could help with replscing siding but not the damage due to dry rot that ny home oweners pooice didn't cover unfor seen damages.

Hilda,

Directly quoting you, "Assurant's sales pitch is that their warranties cover issues not covered in mfr warranty".

Unfortunately, Assurant doesn't have a "sales pitch" at the point of sale, only because there are no associates that sell the warranties at the store. If it was an associate that works for CompUSA stating that, then his/her statement is null only because the contract is the actual Terms & Conditions and not something said verbally.

Im assuming you're another ignorant consumer, who used the pamphlet (Terms & Conditions) as a coaster for your soda at home. I suggest that you try and find the pamphlet in the garbage, and actually read it. If you have problems understanding the language/verbage, then you should consult a 4th grade English teacher.

first off we bought a 4 year extended warranty through nebraska furniture mart (really only 3 years).
then the tv broke and we had to have it repaired, the assurant company LOST OUR FILE!
So we had to spend $5 to have it faxed over to them via fedex/kinkos and wait 2 weeks for them to update their system.
2 weeks later they said they would have a local repair center come out and pick up the tv for repair (what happened to the IN HOME they offered on the contract?).
First they tried fixing the settings, nothing worked. They tried changing out a part, didn't work.
Then they finally found the problem and ordered the part from toshiba, it came in defective.
They ordered ANOTHER part, which also came in defective, we're running on 60 days now without a tv, and the warranty company fights for another week trying to say that they cannot give us anything as long as toshiba keeps shipping the parts (what happened to the 3rd repair on same problem instant payout in the contract?).
Finally we get them to settle and send us out the credit/check. To our surprise it's in the amount of $560! (we paid $700 for the tv).
We argue with them for another week about the fact they're not giving what was stated in their contract, every rep said "you get what we give you".
After all this time were were very tired of dealing with them and settled for the $560.
Now 3 weeks later we call and are told it's being sent by check, but has not been mailed yet (3 weeks no mailing?).
We call back and another rep says it's being issued as a store credit and we aren't getting a mailed check (what the hell?).
we call back several more times, some of the reps even tell us we cancelled the check and opted for in store credit so we have to wait 48 business hours for the check to be cancelled and it to be sent to the store.
after the 48 business hours we call back and they say THEY'RE SENDING A CHECK.

At this point we're thinking of going to the news and telling our story to see if we can get our legal fees paid for when we take them to court.

DO NOT BUY EXTENDED WARRANTY'S THROUGH NEBRASKA FURNITURE MART OR ANYTHING THAT SAYS "ASSURANT"

I am having same problem with Assurant and CompUSA's extended warranty. Total scam. You have to repeatedly call customer service and wear-them-down to get service. I spent an entire Saturday afternoon calling and calling until I got a Rep. that would help me. Here here is a current list of officers and directors:

Principal Address
ONE CHASE MANHATTAN PLAZA
41ST FLOOR
NEW YORK NY 10005
Mailing Address
ONE CHASE MANHATTAN PLAZA
41ST FLOOR
NEW YORK NY 10005
Registered Agent Name & Address
CORPORATION SERVICE COMPANY
1201 HAYS STREET
TALLAHASSEE FL [protected] US
Officer/Director Detail
Name & Address
Title PD
POLLOCK, ROBERT B
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005
Title CFO
CAMACHO, P. BRUCE
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005
Title EV
SCHWARTZ, BART
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005
Title EV
SILVESTER, LESLEY
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005
Title S
SCHWARTZ, BART
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005
Title T
PAGANO, CHRISTOPHER J
ONE CHASE MANHATTAN PLAZA, 41ST FLOOR
NEW YORK NY 10005

This is the worst company EVER! Just like all of you I got assurant through geico (big mistake) and someone burglarized my home. I waited three months just for them to deny my claim. They are terrible at answering the phone and calling back. The managers SUCK and my insurance adjuster is never in the office! They say my claim was denied b/c of a picture that was taken after the claim. I am getting an attorney and I am going to fight this. I work hard for my stuff and pay this company every month so when something happens and they can't even pay me I have a big problem with that. STAY AWAY FROM THIS COMPANY!

I initially heard about this company through Geico auto insurance at the time it seemed okay as I never experienced issues with Geico and the fact they recommended the company I went with Assurant for renters insurance. I filed a claim on 8/`12/2016 I received some damages due to the Louisiana 2016 flood losing all contents in my master bedroom. My initial call to Assurant went well the representative Camelia Arias --Claims Examiner did a great job of telling me what happens next steps etc...The adjuster--Tony Zabarac came out just as Camelia said he would upon arrival the adjuster took pictures and also advised not to throw anything away because someone else would be coming out also. I bagged all the damaged items and placed them in corner of the room and stairwell of my home. The adjuster explained that this could take a while to process in the meantime send in any documentation I had on the items lost and because I had to evacuate the premises be sure to keep all receipts of expenses. Only to find out today that my situation will not be covered on the insurance as they say it did not happen due to the weather it happened due to poor installation this is some bull anyone that lives in baton rouge knows that the week leading up to this horrible flood it rained every day and I did not get any damages until this flood happened. Assurant blames my complex and my complex says that Assurant should cover the loss of my personal property meanwhile I am stuck between two companies that no one wants to assist what am I suppose to do...Why does the consumer always have to be played over and If I had read some reviews on this company prior to I would have never trusted them with insuring my belongings. Its enough stress having to deal with the situation and loss but to have the company you put trust and invest money in to mess over me puts my stress on a higher level. I am numb right now I have no reaction or words for these people . Assurant what am I suppose to do now the place is not livable how do you people rest at night knowing that you work for a company that is wrongfully processing claims for consumers not caring of the impact of their decisions have on the consumers that spend there money paying for a worthless policy. geico should really reconsider endorsing such a company because Assurant acts impact your brand as well currently seeking new auto and renters insurance.

This company somehow set me up for autopay (which I did not authorize) and I was charged twice for the same coverage over the same period. Had to call my credit company to make certain a refund would happen although I still had to pay the extra.

Assurance inurance company refused to cover any of my $10, 000 my property damages because a different
renters insurance co. has agreed to pay any damages Assurant didn't cover.
In my opinion using Assurant Ins, Co is a huge waste of money.
Yes . I will follow up with their corporate office and update you, but as of now,
I could not recommend, in good conscience that anyone use this company.

I went through this insurance company after Geico sent me to them. I was having electrical problems and my land lord would not fix it..i decided that i needed insurance just in case som thing went wrong. About 8 days later there was a fire and i lost everyting in my home and nearly lost my life as well as my childrens. My insurance company still ( over a month later) is pending review after being reviewed bor three weeks by several different areas of the company. Now they want receipts for everything that i lost in the fire..the fire that burnt everything ...like all my recaipts.. they also want personal information about my previouse address and all my bank statements..and wont pay me for the policy i paied for untill i can get receipts for everhing that i had in my home...realy ?

I agree this is my 1st time filing an insurance claim and they are less than responsive make a ton of mistakes and only after getting on the phone for a few hours did I get any assistance. Then I received a check 4 months later and the way they calculated it didn't make sense. Evidently the supervisor handed my case back to the girl I talked to and said the adjuster wouldn't be in until Friday hence that is the earliest they could cut the check. So evidently they are liars too!

My home was burglarized on 10/28/13. Today is January 27, 2014. I was told today my claim was denied. I have had complaints the entire time I have had this company and I got them through geico as well. I have retained an attorney because they denied me by saying I submitted pictures that were taken after my claim date. I read all the stories about them only after my home had been robbed. I have spoke with several people that said there reputation is terrible, even other insurance agents say stay away. I am going to fight. I worked very hard for what I had and I cant believe I am dealing with these crooks. There are stories all over the internet about customers who have complaints. Numbers don't lie, , stay away from this company!

We filed a claim for roof repair/replacement after series of storms in our area. Three days later adjuster comes out and says the roof is in good condition and that one spot needs repairs. Assurant sent us $221 who repairs a roof for that? Well another leak sprang up and the adjuster returned made his recommendation to Assurant. Assurant denied our claim for a new roof. We have been in our home for 7 years and the roof as well as the edges need replacing. This is horrible and we are currently looking for another insurance company. Stay away from Assurant!

I have submitted a claim with this company as well and temesha bruton is my specialist. It has been more than 90 days since I filled my claim, but honestly so far I have been able to make contact with my adjuster without a problem. I do think that they have had more than enough time to process my claim but hey what can I do? I have asked how much longer, but of course they haven't told me any time frame. But I cant say that they avoid me they actually get back to me asap. but I do bug them all day sometime 2 or 3 times a day because I do need to have my items replaced.

This is by far the worst insurance company I have come across. For the love of God, seek another company and do your research. But please do not choose this one. I am just an ordinary policy holder or soon to be ex-policy holder who had a hard time dealing with these clowns.

i just think that everyone one who has a complaint should all find a way to come together to file a class action lawsuit against them

Cancellation of warranty - refund - 3 months later and still no refund

I had the exactly the same problem with this company (also known as Portfolio). The first time i had a problem with my car, the dealer didn't have their own repair center, so we were told we could take it anywhere to get it fixed. great. The second time the car needed repair, the dealer branch had gone out of business and we were told to drive 4 cities away to the next branch that had no record of our car purchase. Tired of nobody cooperating, we asked for a pro-rated refund and had a customer service rep laugh at our request over the phone. After 2 months of arguing we finally got a refund check. If you ever buy a car, do not purchase a warranty with First Extended Service or Portfolio.

the poor fine print exclusions are allowing for total refusal to honer claims the general wording is so vage and the dealer does the best to discuiss this with the full warrente pitch dont be fooled this was the worst 1600.00 spent and the dealer knows the rip-off

Purchased vehicle protection services form this company. Less than six months and only 7400 kms in my car had an oil cooler failure. $1200 to repair and they would not cover a critical component of the engine. Even the dealer tried to plead with them and it was a hard no. Waste of money if they don't honor a critical engine component repair.

If you have a bad experience with Insurance Claim Check, please send me a summary to scott @ tullylawfirm .net I am investigating a possible class action claim.

I have the same problem with them but my house was backed up with sewer water. That was last April and I am still living on concrete. They have the money in a non interest bearing escrow account but the last word I got from them is all work will have to be done by a licensed general contractor. I have already replaced most of the drywall myself and the carpet retailers in Florida are not licensed contractors. I asked for an e-mail address or an extension number but was told they don't have them. I asked for a supervisor and none were available. He said he could transfer me to her voice mail. I asked him how can you do that if you don't have extension numbers. Without him saying another word, I guess the question was too tough; I was in voice mail leaving a message that went unanswered as usual. I would think there would be something we can do as consumers to stop this practice but I not sure what.