Menu
For Business Write a review File a complaint
AutoNation

AutoNation review: Ford repair service

P
Author of the review
5:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a used 2013 Toyota P/U. At delivery I brought to their attention that the PS pump was bad, they replaced it. That did not correct the issue it still had the same whine issue. Then they stated that it was the alternator and it was not covered because of normal wear and tear. Would that not be the same as the PS pump? This was all brought to their attention within the 90 warranty. I had the alternator replaced and still did not correct the noise issue. Now that the 90 days were up and I still had the issue I took the truck to my local Toyota dealer. Within an hour they called and stated that the PS pump was shot and the incorrect fluid was in the system. Makes me wonder if it was actually replaced. I have the pump Toyota removed in my possession. Next I brought all my documentation and receipts to the service manager and all told me was.. I should have brought the vehicle back and they could have done something. As I stated above I did just that! What I feel is that I gave them every opportunity to correct the issue and they blew me off. They also removed the receipt from my packet for the PS pump as if to hide something. All this transpired between May 5, 2023 and the first part of July 2023. I have even sent copies via registered mail to the office 3+ weeks ago and have not receive any type of communications.

Desired outcome: I am an honest person and do not expect any more that what I feel I deserve. I am seeking reimbursement for the PS pump, flushing of the system and alternator replacement for a total of $1800.00.

View 0 more photos
0 comments
Add a comment
  1. AutoNation Contacts

  2. AutoNation phone numbers
    +1 (877) 253-4239
    +1 (877) 253-4239
    Click up if you have successfully reached AutoNation by calling +1 (877) 253-4239 phone number 1 1 users reported that they have successfully reached AutoNation by calling +1 (877) 253-4239 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (877) 253-4239 phone number 1 1 users reported that they have UNsuccessfully reached AutoNation by calling +1 (877) 253-4239 phone number
    +1 (425) 452-3229
    +1 (425) 452-3229
    Click up if you have successfully reached AutoNation by calling +1 (425) 452-3229 phone number 0 0 users reported that they have successfully reached AutoNation by calling +1 (425) 452-3229 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (425) 452-3229 phone number 0 0 users reported that they have UNsuccessfully reached AutoNation by calling +1 (425) 452-3229 phone number
    Parts Associate
    +1 (425) 452-3228
    +1 (425) 452-3228
    Click up if you have successfully reached AutoNation by calling +1 (425) 452-3228 phone number 0 0 users reported that they have successfully reached AutoNation by calling +1 (425) 452-3228 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (425) 452-3228 phone number 0 0 users reported that they have UNsuccessfully reached AutoNation by calling +1 (425) 452-3228 phone number
    Service Coordinator
    +1 (425) 412-4114
    +1 (425) 412-4114
    Click up if you have successfully reached AutoNation by calling +1 (425) 412-4114 phone number 2 2 users reported that they have successfully reached AutoNation by calling +1 (425) 412-4114 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (425) 412-4114 phone number 0 0 users reported that they have UNsuccessfully reached AutoNation by calling +1 (425) 412-4114 phone number
    100%
    Confidence score
    Sales Consultant
    +1 (630) 537-0311
    +1 (630) 537-0311
    Click up if you have successfully reached AutoNation by calling +1 (630) 537-0311 phone number 0 0 users reported that they have successfully reached AutoNation by calling +1 (630) 537-0311 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (630) 537-0311 phone number 0 0 users reported that they have UNsuccessfully reached AutoNation by calling +1 (630) 537-0311 phone number
    Sales Specialist
    +1 (954) 769-3375
    +1 (954) 769-3375
    Click up if you have successfully reached AutoNation by calling +1 (954) 769-3375 phone number 0 0 users reported that they have successfully reached AutoNation by calling +1 (954) 769-3375 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (954) 769-3375 phone number 0 0 users reported that they have UNsuccessfully reached AutoNation by calling +1 (954) 769-3375 phone number
    More phone numbers
  3. AutoNation emails
  4. AutoNation address
    200 Sw 1st Ave Ste 1600, Fort Lauderdale, Ohio, 33301, United States
  5. AutoNation social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024