CB Vehicle Rental and Leasing Avis Auto rental in Cincinnati Ohio

Avis review: Auto rental in Cincinnati Ohio

Shari Cottingham Johnson of US

Aug 22, 2023 5:30 pm EDT

Verified customer

Featured review

I rented a car from the cincinnati /kentucky airport August 18, 22 res # [protected]. pick up August 18, return 8/22/23.

When picking up my car at the airport, the first car I was assigned was bashed in the back and the dash message said, "needs service, take to dealer". I went back and was assigned a 2nd car.

Approximately 20 miles or so the 2nd car had a blowout... I pulled off the interstate to the most public place I could find, it was a bad neighborhood. I called Avis and was told it would be 1-2 hours before someone could come assist me or I could drive some where else. I had NO tire, just rim. They sent someone to put on the donut spare... upon arrival, the worker confirmed that this indeed was a bad area, he had seen lots of drug deals, etc. I called AVIS again and AVIS made a call to another location less than 10 minutes away and they were told they would have a car for me. This location was at 465 E Galbraith, Cincinnati... I was greeted by a manager that was leaving the premis in her white mercedes, which smelled of marijuana (my opinion) she said she had no cars. I was not happy and she replied that I could go to the tire store down the road to get a new tire, well I did, and then was told it would be 1-2 hours to wait,... what? why would I do that and was told on my nickel! I called AVIS again and off to location #3 on s 4 west th... downtown. I was helped and provided a car. That location also agreed that I had come from not the safest area. The #2 location told the #3 that I would prob ably be screaming... I was not. I did not want to drive the vehicle the additional 40 minutes to my final destination... those spares aren't made for that many iles. A trip from the airport that should have only taken me 35-45 minutes cost me nearly 5 hours or my time. Not to mention the poor customer ser ice received from the Galbraith location (I believe t he manager was Tonya)

Desired outcome: This cost me $204 which I agreed to pay, what I did not agree was the run around I received from AVIS. I do not think this the normal customer service from your company. We are AVIS preferred members and have never had an issue.

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Resolved

Avis - insurance fraud, hail damage 2

Avis - Rental car

Avis - Car rental

Avis - over charge 3

Avis - unauthorized credit card charges/misrepresentation 1

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Avis contacts

Avis phone numbers

+1 (800) 352-7900
+1 (800) 352-7900

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USA & Canada

+1 (800) 288-8888
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Mexico

+44 808 284 5566
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United Kingdom

+353 214 281 111
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Ireland

+61 293 539 000
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20%
Confidence score

Australia

+64 95 263 258
+64 95 263 258

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New Zealand

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Austria

+32 27 306 211
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Belgium

+45 33 268 080
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Denmark

+358 104 362 200
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Finland

+33 170 922 020
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France

+49 695 007 0020
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Germany

+39 645 210 8391
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Italy

+31 882 847 000
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Netherlands

+47 81 533 044
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Norway

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Poland

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Portugal

+7 495 775 3920
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Russia

+34 902 135 531
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Ukraine

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Hong Kong

+91 124 472 4850
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India

+62 213 142 900
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Japan

+60 376 282 300
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Philippines

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South Africa

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Taiwan

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Thailand

+971 42 245 219
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UAE

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Argentina

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Brazil

+56 27 953 900
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Chile

+57 16 104 455
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Colombia

+51 14 341 111
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Peru

+58 22 615 556
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Venezuela

+1 (501) 312-9000
+1 (501) 312-9000

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Manager

+1 (973) 496-3916
+1 (973) 496-3916

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+1 (530) 566-9835
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