Bank of America
Reviews and Complaints

April 29.2022 around evening

My daughter got my BOA credit card and sam's club membership card, she got gas. Later me and my husband went to shop there so first we returned an item worth 21.98$ using receipt and Sam's app for the membership and then we purchased some groceries without using physical cards, we used the Sam's Club app which has BOA credit card uploaded on it, next day I was checking my bank account and found 587.43$ on my credit card so I asked my daughter if she bought something and she said no, I asked her to give me the cards and she didn't find them in the car, she dropped them at the gas station. I called BOA to report it and the agent stopped it and gave me credit and sent a new credit card in the mail, on May.05 the bank took back the credit as 2 separate transactions, 21.89$+565.45$ = 587.43$, they assumed that the return that Iv'e made of 21.98$ is a part of the 587.43$ but it's not, they decided to take the 21.98$ from me and then the 565.45$ then on may.23 they decided to give me a credit of the 565.45$ permanently and on the same day they decided to remove it because I confirmed the charges, I have no idea when or how I confirmed the charges, I called many times and explained the situation but nothing changed, all agents kept saying we got it and understand what happened and we will correct it but then the claim closed and nothing was corrected, I went to BOA branch and talked to the agent there and he understood everything and made a call to the fraud department, we spent about hour and a half with them and they said they got what happened and will reset the claim and open new one and we will get the credit again, nothing happened again, no new claim or any update on the old one, I went to the Bank again and the same agent called again and he was surprised that they Don't have any idea about the claim, He asked to talk to the same agent that we spent hour and a half with him working on the claim but they didn't transfer us to him, finally the agent said I'll talk to my manager and get back, when he got back he said we should receive the credit today Tuesday may.31 but the day is over and there is no update, I need someone to step in and understand what happened and understand the mistake the bank did when they assumed the return that I made (21.98$) was apart of the fraud amount.

Page 33 of BOA deposit a agreement says that Bank of America may sometimes place a hold on a check you will be notified of that at the time deposit or within one business day. regardless when you deposit a check for anything over $700 you would have $225 made available to you the next day. All of this has been disregarded they don’t honor the agreement!

Hacker logged in my Bank of America EDD account, changed bank account number. I did not notice and I made a transfer, then I found out the fund did not go to my bank account.

Bank of America EDD denied credit adjustment, they said I changed account information. That is not true, hacker did log in my account.

My case number 220214CR0001680. Please help.

I received a letter about my account possibly being unfrozen if I went to the branch to verify my ID. After going to the branch on April 2022 to verify my identity. I called claims and escalation dept. Stating that my identity was already verified 2x. According to them it shows that I didn’t go. The lady that I spoke to in the branch didn’t update my file. After calling several times and going to the branch 2x They still didn’t want to assist me in filling the fraudulent disputes that occurred on my Edd debit card. They are still telling me to go in the branch. Apparently their staff doesn’t do their job therefore I get stuck with my account frozen. It’s been almost 1 year and BofA still has my account and money frozen. I don’t know what else to do.

BOA accepted my son/daughter's income tax refund, they had my permission. BOA had the ability to refuse the deposit from the other banks, but BOA did not, BOA received the funds. BOA on 5/13/2022 then froze all access to the bank account; even funds that were in the bank account before the latest deposits were made.

Acct No: [protected]; or [protected]

On March 24,2021 there were tons of international purchases and charges made on my account all over the world ranging from Mexico, Singapore, Bangladesh, etc...along with fees from those charges. Mind me I have also been asleep on and off due to my medical condition from the medications. So upon waking up and checking on my account I noticed all those charges. On March 28,2022 I contacted bank of America and reported the unauthorized charges once I noticed tons of charges I didn't purchase or authorized anyone to use my card to do so. Because there were so many charges on my account that they had to make it 3 different separate claims with different claim numbers.

Less than a week, I received a status update and 2 of the 3 claims was noted "not paid" meaning it was denied. Also I felt as If I am being accuse of making those purchases when that was the main reason why i informed them in the first place! I didn't make any of those purchase nor did i authorize anyone to use my card or have anyone on my account with me!

I called and spoke to the fraud claims department and spoke to a guy name Corven. Being upset as I am and emotionally overwhelmed making my condition worse because of all this...as that wasnt enough for me to take, but to have Corven talk to me the way he did very rude and ill manner making me feel like I am a criminal! He clearly did not care to hear me out and basically didn't even let me talk like how I wanted and stopping me when I tried to speak. He basically told me that either I made the purchases or allowed someone to use my card! And that I need to write a "reconsideration letter explaining why they should re open my claims".

Bank of America made me feel like I am not of an importance enough to take my case seriously that someone is stealing my money while my money is under their banking I have with them! And now they want me to write a letter? Why? When I am already reporting when I called that I am reporting unauthorized charges I did not authorize! Is that not good enough?

I have emailed the bank of america advocate executive team member by the name Joseph Domenicone who is in the Client Care Executive Response Team and even called and left few messages on his extension that he asked me to call. Yet I have not got an email update or a phone call back! I even emailed Holly Oneil who is the Chief Client Care Executive at Bank of America and a person who claims she wants her "client" to feel like they have a personal relationship with the bank"! Really? Cause I really feel like all Bank of America workers do is accuse me and make me feel like a criminal!

How are is this bank letting so many international charges come through and take my money from my account? Has there been a data breach that I dont know of? is the fraud team really investigating because this is tons of different merchants on my statements I am seeing and I can't even find a legit merchant who is on the statment! Google did not find any of those fraudulent merchant or business listed on there! So if I can't find them while I try to get to the bottom of this how on earth are you going to tell me that the "merchants" have signatures, receipts, or contract I "supposely" have with them?! I need proof from every single merchants! I want every signature and receipts that its legit that I sign from all these merchants! If you can't provide it I expect all my money back in my account asap!

I also reported to FTC and will be doing a police report next!

I was in the middle of moving across the country and while attempting to log into my online banking, I found I was locked out. I called BoA customer service and was told that my account was in the process of closing. I did not receive any type of warning. I had not done any type of fraudulent activity. My balance was low but not overdrawn. I was also expecting a direct deposit in three days. I was told my the initial representative that it was closed by BoA due to ‘business reasons’ but was not able to tell me what those reasons were. I asked to speak with someone who could provide more information and was cold transferred to a supervisor who also could not tell me what happened and also said there was not appeal process. Now I’m left in a new city with no funds, unable to get my anticipated pay check in a timely manner with no reason why I am in this situation.

After denying my claim for unauthorized activity, I requested to have it reopened and sent in documents. After routinely calling in I was just informed today that my claims were approved with one pending back in February! However, I never was given a credit or refunded! A complaint was filed and management was notified and I was advised to wait up to 30 days for me to get my money. Mind you, it’s been well over 45 days. If it wasn’t for me having the claim numbers written down, the rep wouldn’t have ever seen the approved claims, but only the pending claim.

The android B of A app. is garbage and constantly crashes. Do not ever use "Security" as some excuse to force me to receive some nonsense verification code; that is total BS weather using my PC for online banking or the crashing useless app. My user ID and password are all I should need, furthermore once signed in I should not require again some nonsense code sent to a smartphone to manage atm cards/debit cards, I'm signed in already. I am often in my daily business endeavors in places I cannot use a phone; phones loose connections, run out of power and I will not be forced to use a smart phone for tracking me, so called security or any other reason. That is an attempt at control and unconscionable practice. If I show at a Branch I don't expect bank personnel to tell me to just use the damn app. I want to speak with real people and be able to hold them accountable. All online virtual transactions are fiction and truthfully fraudulent. I rarely carry a smart phone on my person for my own personal security and to keep corporations out of my business.

The system is awful. Can't take your info just says I can't get can't get! Over and over and up on hold in wrong place. Than it disconnects you.

Cn't get to a rep.

I had issu s getting through the phone system for a couple of yrs

The phone needs to be improvec

Devastated after months on end of living paycheck to paycheck and barely capable of finding a way to my workplace in downtown Boston that didn’t cost me money.

Applied for a balance assist and (made sure my account checked all the requirements for approval)- not approved. Checked periodically when things were tight hoping to give myself some room to breathe and lower the anxiety the situation is creating. Just paid off one of my two credit cards in full and was looking forward to my credit score shooting up a decent amount.

Instead I discover that the “applications” I had submitted for a $200-$500 balance assist (I’ve successfully paid off 1-2 in the past with on time and full payments on or before due date) we’re all reported to the credit bureau as failed credit inquiries- and shows that I’ve submitted 8 credit inquires in last 2 years, and a big fat Below Average score for inquiry. Best part is, Bank of America didn’t even have the decency to show a disclaimer or warning that they will run a hard credit check each instance of submission.

Way to go BOA- you really know how to show compassion and appreciation to loyal customers.

I sent the fraud department twice all of my fraudulent transactions due to identity theft. First time I sent it certified mail to the write address that a Fraud manager gave me. It took a long time going through all statements. Almost six months later I called the fraud department and everyone I talked to couldn't find it in their system. It was signed for but no one had a clue. So they told me to do it all over again and gave me the same address and fax number. I faxed all information plus I sent it certified mail again. This was about four months ago and ai haven't heard a word and my account has not been reimbursed. I have been a Bank of America customer since 1985 I believe. I have never seen such an unorganized department in all of my life. I want this taken care of now! I don't want to hear that it is not in your system again! My name is: Gretchen Sullivan

Address: 105 Fairview Road

Needham, MA 02492

Phone: [protected]

And [protected]

My checking account ends in 6333

My debit card now ends in: 4734

My email is: [protected]@icloud.com

The fraudulent activity was so bad I had to get a new checking account.

The checking account I use to have ended in 5891. These were mostly online debit transactions. What is the problem this time? It adds up too about $3,000 in fraudulent transactions. I feel that you just don't want to fix this big problem of mine. Also I was scammed and I paid the scammer by 2 checks and I was told not to worry that it will be fixed. If there was enough money in the scammers account you would be able to get it back. One was written out to Tech Fusion and the other to Alfred I don't have the last name on hand right now. One check was for $2000 and the other $1,500. I was told they sent me a letter in the mail and said Bank of America can not take care of it. I never received such a letter and when I called for an update that's when I was told. I was lied too. So Bank of America sent me a letter to dispute it again. Again I haven't heard a word! I was promised that it would be taken care of and not to worry. The scammer had enough money in his account I was told but Bank of America did not get my funds back. I am very displeased with Bank of America. It's like you don't want to put the effort into certain jobs. You leave the customer hanging. That is totally unprofessional. Every time I call the fraud department I get transferred a few times and I still don't get the information I need. I am particularly upset that I sent on those transactions twice and certified as well as faxing them as well. I want at least this problem fixed! It's going on a year and Bank of America hadn't done a thing. I do not want to hear that it is not in the system again. I also want to get my money back from the scammer!

On 4/18/2022 at 9:20am I went into Bank of America located on Plano Rd. Richardson, Tx. to simply cash a check drawn my wife's account. The Teller asked for my ID. I submitted my driver's license. She also asked me for my debit card. I did not provide a debit card. I told the Teller I also have an account which was opened in 1976. I asked if there was a problem as both our account balances had sufficient funds. At that point the Teller got rude and called her manager or a guy by the name of Chris Driscoll. He was even worse. I told them both we had sufficient funds and there should not be a problem. Chris Driscoll stated I really needed to show my debit card. He went on to say with COVID people covered their face with mask. I didn't understand that comment at all. I mentioned I also had a money market account in addition to those accounts. I stated I was upset enough to move all of our funds from Bank of America. He stated I could do however I felt. This incident is the worse experience I've had at this branch. I've encountered other bad experiences but was not compelled to write until today. Banking is a service. The Teller and Chris Driscoll need some counselling or work some other place than a bank.

I can understand why the bank thought that I got money from the ATM, but after my card was blocked a couple of times already I was not happy on the 26th of January 2022 when I went to the ATM located at 1225 E. Robertson Blvd. In Chowchilla CA. 93610 to make a withdrawal but couldn't because my card was declined. So I thought I would wait and try again the next day before I called again about it having a block. So the next day January 27th I'm working in Chowchilla again so after I was done for the day I decided to go by the ATM again in Chowchilla CA., but again my card says declined. So after a long day I thought I'd try to get it unblocked through the Bank of America phone app and see that it says that I made a withdrawal from the ATM from the Bank of America located at 501 E. Yosemite Ave Madera CA 93638 on the 26th and the 27th that day. So I got off of the app because it doesn't work like they say it should. But I called to dispute the charges for those two days. But the Bank of America sent a letter a couple of days later saying it was resolved. But I called to dispute that again because I didn't get the money out for those two days because my card was declined. On the third call for my dispute concerning this matter. I brought up the fact that I got a reciept for each time I went to make a withdrawal. And I also made the comment about the ATM Balance Inquiry made on the 26th from a Wells Fargo Bank located at 1006 Blossom Hill Road San Jose CA 95123 prior to the withdrawal from the ATM at the Bank of America Branch in Madera. I also said that they should pull the bank footage. But I haven't heard anything since March concerning this matter. I've checked the bank statement and noticed that there are changes made to it! This is so upsetting to me! My claim number is [protected] from the account ending in 3948 in the amount of $2,000.00 please help me get the Resolution I deserve and that's to get my money put back on my card. That caused me to loose a job out of state! Thank you for your help and I appreciate your support with this matter! Again Thank You, Belinda Burris 16556 Road 19 Madera CA. 93637

Goof Day, I have been having an issue regarding acessing my bank account for quite sometime as an international and it is really hard for me doing from abroad. Last time I requested the help in October 2022 and I was not even able to receive the help to see what is my account number.

Before that in 2019 I have tried to order a fast card to France and I did not receive via email we had to go to the postal office and loof ourselves, we drove 20 km from the place. (I wanted to send a complaint that time that the charge I recived way extended the servie as I have eplained that the situatuation is quite difficult, uncertain and yet I left with no help, I was lucky that the person I have been volunteering for made time to help me)

My card and account has been blocked yet charged for almost 8 months now. And unfortunately I was told that my account is not elegible for a student wavier but only those registered after 2021. It is actually weird as even online education for the courses and etc extended due to covid. All the companies made some extensions for the customers due to all the world changes. And the information on the website. Might be a confusion frommy side but did not see

I was told by a few customer service representatives though that I yet should be eligible for a student.

I can varify myself if you call the number +[protected]

All my tax refund money has been wiped out! I have been waiting so long for my refund and finally when I needed it most to catch up on behind bills, all of it was wiped out! Lots of international charges all over the places and business names that is unknown to me. I reported to my bank of america while transaction was still processing. Because there were tons of charges that it became 3 separate claims. Just found out that 2 of the 3 claims was "not paid" status which states its denied!

It states on the investigation that "I" authorized it or a person whom I may authorized it had my permission! There no one I have authorized on my account period! And I didn't make any purchases!

I am so overwhelmed with this bank and this is the second time I let them do this to me! This time it's way too much money that I cant let go! I need my refund for my bills and families! I have kids too! I am not working and it's been hard! Please give me my money back! I trusted bank of america to protect my money.

Someone help me. There was nothing attach with my denied claim with any proof of my signature as stated or contract! This is wrong.

Regional manger for Frederick MD

I have been bank of America customer since 1998 I have have many of your branches at different states.

In My observation for the last 8 years at two of local branch in the city of Frederick Maryland dose not represent America.

In my 8 years close observation many of these branch employees are Latinos

I understand the bank effort to cover this particular ethnic group but it dose not represent the population in Frederick or the surrounding area by in my option and belief America has diverse population not other than Latinos

I do not think I need to feel I am in one of Latin America-country while i live in united states of America

I have sent similar e- mail to one of branch manger with out response

Because I did not here from the local manager for my e mail I have transferred 60000 middle town valley bank

Thank you

Tessema

I had set up automatic payments for both of my credit card accounts. I tried to cancel the auto pays and just schedule a one time online payment, but got a little confused by the vague interface. Somehow I ended up having two automatic payments on each account instead of cancelling the original ones. I called more than once to resolve the problem. It took three months before someone was able to help me. They only eliminated one autopay on each account, however, instead of eliminating all of them, which is what I asked for. A few months later I payed both balances down to zero, and called to speak to a rep. Told her I was done with using these accounts, and so she gave me the final amount so I would be done paying interest. I thought I was done, but this month they took money out of my account. I have no reason to think calling and talking to a representative is going to do me any good. They owe me $300.

Hi there,

My name is Marilyn. I waited a long time for someone to answer the phone. The customer server person says he could not give me information on my account. He then says later after argueing with him back and forth for 15 minutes. Now he says I have information on your account. This whole misunderstand was regarding. Incompetent employee. Please contact me. I want you to hear the conversation between me and the your employee. I want to hear it again as well. I believe it was on tape.

Well after over 20 hours of trying to close my Dad's account who died 1/14 we still have no resolution. They took it upon themselves to Froze half a million dollars. Now getting collects notices because of autopay. Account frozen.

The estate service dept has the WORST customer service. When this is done

someday we will be leaving Bank of America where we have several LARGE accounts.

It would be nice to have a Senior repetitive call us.

Bob Ahern