Bank of America
Reviews and Complaints

I have been calling regularly to get a refund for an overpayment. Every time I call, the answer is always "you should get your refund in 2-5 business days". No one can tell me when to expect my money and it is causing me financial difficulties.

According to ftc.gov, a refund request should be fulfilled in 7 business days. https://consumer.ftc.gov/articles/using-credit-card

Several years ago I used a wrong account number to deposit $6000 in the BOA branch. The next day when I realized my mistake I went back to the branch with all the information I had, admitted my mistake but the bank manager nor tellers would do anything. They did say they called the account holder i made the deposit to and that is all. They wouldn't tell me who it was or how to reach them. They did say the owner might consider returning part of it, but not who to contact. Thus I feel BOA still owes me $6000 and will never geet my business until I receive it back

I have had the absolute worst experience with the Estate Department and will never do business with Bank of America again.

My father passed away and as his personal representative, it was my responsibility to close out his account. It has been a nightmare right from the start. It started on February 17th and is still ongoing March 24th.

When I called the assigned case manager (who I have never spoken with), I was told I would have to go to a local branch to complete a Distribution Intention Form (may not be the exact name).

I went to the branch on S. Tamiami Trail in Ft Myers to do so and while the woman I spoke with was "lovely" she failed to upload the form as she said she would. When I called back to check the status, I was told there was missing information and that I would have to go back to the branch and do it again.

When I did, they said the form had not scanned properly. In my opinion, that is something I should have been notified of by the case manager (again to whom I have never spoken).

Again, I waited over a week and called back to check the status. I was told that the account had been closed out and that the check had been mailed over a week before. I tried to explain that there were statements I needed for my Probate attorney but the connection was so poor, I had to hang up.

Called back yet again and was on hold for over an hour. I had to hang up as I was working. Tried again when I was able to (call number 3 today) and have now been on hold for half and hour. Listening to the same recorded message about high call volume. Trust me, if I didn't need to get account statements for my Probate attorney, I wouldn't have waited.

This is horrible customer service and I will absolutely never use BOA again.

The right hand doesn't know what the left hand is doing.

Dates of charges:1/29/2021 $500.00 & 10/26/2021 $1681.72 for total of $2181.72.

This was payment for a cruise which we had to cancel. I have been trying since Jan 2022 to get a future cruise credit. I have contacted both the travel agency and Royal Caribbean. I have made numerous phone calls and provided them with the requested paperwork but have not gotten any response from them.

Please put a dispute against Royal Caribbean for these charges.

Pandemic time 2020 I have rentals that people were not paying rent. I spent time online banking checking only my checking account. I had not been using my cards. Everything is bill pay or or paperless. I this time I got very sick. I had to get an extinction on my taxes until Oct.I ama broker so I went into all accounts to make sure I had not missed anything and found BOA had sent 6,400 , 6,400 and 6,250 to a Law firm over 3000 miles away.they said maybe I had a signer on my card I told them no then they said ok maybe I lent cards to someone.Never. they denied my claim 2 times I went back looked up Lawer and filed claims on him. He called me stating he had never herd of me or spoke to me.Never received any money and have BOA call him. They did not and will not refund my money .That I do not know who took the money but I need to pay it I will not pay it and think all the work I did on this proves it was not me.

Lied stated that I was fraud when I was cashing my own check. Took my bank account held my check for 29 days. Took and report me to fraud department and closed my account without warning. Sent a credit debt to IRS as a form of income when a credit card debt cannot be considered a form of income now IRS is harassing me. Coupled thing to cause me to have a bill with IRS. Liars ans harrssment. Does not have customers service never solves the problem. If you are not Hispanics you can’t get the proper help because they are Racist and shelling pushing people of color.

This BAnk is stealing money it’s ridiculous they are tellin me a claim I know I didn’t authorize is my fault it’s not this bank let my account get defrauded twice I reported this to them both times they have takin care of all of my claims besides this one I can honestly say that I’m bot gonna give up and every time my child has to go through the emergency room because I do not have medical insurance for her right now and I have to pay cash for her medication and if I can’t buy her medicine for her the asthma she has flares up very badly to where she not breath my baby kidneys are still recovering the mold made my baby kidneys shut down fux my claim please do the right thing and give me my money ok I have responsibilities as a mother to provide and I can’t do that playing bank with a fraudulent buisness this is crazy you guys need new staff in that back office because they are not doing their jobs at all it should never be this many complaints against a bank within a year BAnk if America is about to be the woest bank for American customers and this will lead to your buisness dropping slowly but surely then gone just do right by the ones u named yourself after America and I need to withdraw my money not recessive check because you [censored]ed over Michigan with these fraudulent activities you let take place this bank needs to be held accountable for the inconvenience and trouble they have caused people like me 3 years is a lawsuit I’m trying to give v bofa a chance to right their wrong and pay out the claim and if not I’ll be suing for negligence and fraudulent activity as well as breach of personal care information none should ever be able to make the moves you let occure go n my account you guys even took money u aren’t supposed to touch at all I want a resolution now i want my money now

my father passed away Jan.21 2022, I have been trying to get them ,they are in a family trust called The Henderson family trust. case number 20220202DP1000455. i CAN NOT GET THE PAPERWORK TO FILL OUT TO GET THEM WE HAVE DONE EVERYTHING BESIDES GET A LAWYER OR ACTION NEWS. IT IS VERY FRUSTRATING. i TALKED TO mISS HAYNESSWORTH 1 TIME SHE WAS GOING TO EMAIL THEM TO ME BUT AGAIN NOTHING HAPPENED. i HAVE BEEN TYO THE BANK ON NOLAND RD IN iNDEPENDENCE MO 3 TIMES THEY ARE NO HELP THEY KEEP GIVING ME PHONE NUMBERS TO CALL BUT EATHER THEY DONT ANSWE OR WILL NOT DO WHAT THEY SAY. WE HAVE HOSPITAL BILLS TO PAY THAT WAS MY DADS AND NOW THEY ARE ASKING FOR IT AND WE ARE ON OUR LAST NOTICE OR THEY WILL TUR OVER TO COLLECTIONS AND THEN IT WILL COST MORE .WHY IS IT SO DIFFICULT TO GET THIS DONE. i AM OUT OF OPTINS WITH YOUR BANK. i FEEL LIKE i SHOULDNT HAVE TO GO TO OUTSIDE SOURSES TO GET THIS DONE. mY PHONE NUMBER IS [protected]. MY EMAIL IS Danny.[protected]@bpkc.com i have gave this information 3 times hope this works

My BofA prepaid EDD card was frozen in March 2021, I was instructed to visit a BofA branch to verify my identity.

May of 2021 I visited Bank of America Financial Center, 2011 E Highland Ave, San Bernardino, CA 92404 and spoke with Branch Manager Samuel Valdez and proceeded to validate my identity and was successful in doing this validation, I was told that my card should be ready to use within hour and I thanked Mr Valdez for his time in my matter and went home. later in day approx. 4 hours I went to grocery store to purchase few items and card was declined, 2nd attempt declined also, calling the number on back of card I found that the verification was not posted to my account.

I have been through the verification another 3 times, 2 more with Mr Valdez and 1 with another branch of Bank of America in downtown San Bernardino 303 N D St, San Bernardino, CA 92401 with BofA branch manager Jessica Serrano.

I have yet to get my money released to me and have no way of knowing now I go about doing so, since all the customer service says is to go to the branch again and again and again. Please help

July A Zapata

I had a edd card when I got a deposit from edd department when to atm to get money of 1k then I went the following day to get more to pay my bills I could not get any money.. They stole my money from the bank of america rats

I did fill out a complain about the issue they ask to wait 10 day to get the refund then 3 days later I got a mail letter to mi address saying that they were not able tu refound the my money it was lost from the technical issue every time I went to atm ask for money put my pin and ones a select the amount and select the bills came out with a technical issue and 1k money was reduce from my account the bank does take the responsibility I believe that the problems is inside the bank personal or hackers... I'm going to follow the case very dad bank...

I paid off a credit card from B of A and closed account after they continued to make auto debits. Over 2 months ago and still promised 'The check is in the mail."

The local B of A branch keeps arbitrary hours and they are useless in resolving any matters unless it's money coming in. I live 3 minutes from the branch and once, after losing wallet-temporarily- they would not cash my own check for $800. despite 'investigating' me online to see if signatures/accounts matched. All I had as ID was my expired passport, and because I tend to sign online with partner's ID,etc. (all accounts are joint), I could not remember mine and my 3 attempts to sign with guessing, blocked me from all accounts. They would not let me use partner's.

If I phone the pathetic B o f A helpline I am treated to 8 minutes of recording without any opportunity to scream "REPRESENTATIVE!" Then I'm transferred.Oh yeah, HELP is closed weekends. The bank is optimistic ,no doubt, people will forget or give up on collecting B of A's debts. Pathetic.

As soon as taxes done and I can return to banking business, I will be closing all 4 accounts and go elsewhere.

Off topic,yes but this bank should be aware some of the online only banks are becoming much more legit then Bank of America.

Now give me my MONEY.

Date of first call: February 21, 2022

Today's date: March 10, 2022

i have been a customer of B of A or 50 years. I live in Costa Rica and lost my ATM card. i immediately called B of A to cancel the old card and send me a new one. However, they failed to tell me that they would not be sending it by Fed Ex or DHL as they did in the the past and proceeded to send it by REGULAR MAIL! It may never arrive!

It has been 3 weeks since I called the first time. i called last week to inquire and learned for the FIRST TIME that they refuse to send me my card the way they did in the past. They did not even send it registered so I could track it.

i have over $8,000.00 in my checking account but can not access it. This is disgusting! I MUST HAVE MY CARD NOW FOR FOOD AND OTHER NECESSITIES!

Carol Knapp

On June 23, 2021, I called to report unauthorized withdrawals from my prepaid debit account. When I asked them if there was anything else I needed to do after notifying you by phone, they failed to mention that I needed to send a written complaint and file a police report. They told me that i would be receiving something in the mail to fill out and send back to the bank. I never received anything but a denial letter. When I went into the bank to verify my identity, and had the bank talk to your someone from the b of a edd claims department, I was under the impression that I was filing a claim over the phone. I would have submitted a written claim and a police report that very day had they told me when I asked if there was anything further I needed to do. Both times the bank failed to tell me that.

On Sunday, June 20, 2021 at approx. 9 pm I tried to use my prepaid debit card at 7 11 and it was declined. So I called on Monday June 21, 2021 to find out what the problem was with my card. I was told that I needed to go down to the bank to verify my identity, so I did. I went to the Bank of America in La Mirada. I asked the person on the phone if there was a problem with my account and they just said i needed to verify my identity but didnt say the reason for it. So when I left the bank that day I used it at a liquor store and at cvs but the cvs declined my card due to lack of funds. The last time I checked my balance there was about $12,000. I went home and called b of a again to report fraudulent activity/theft, and the girl that helped me told me to check my monthly statement, so I did and when I did I discovered several ATM withdrawals that were not made by me at several different B of A locations. On the 24th of June, I went back down to the La Mirada branch with my printed statements showing the fraudulent activity/unauthorized ATM withdrawals, and I had to verify my identity a second time, and after that was done, the person on the phone told me that they would be sending me something in the mail to fill out and send back, which i never did receive. They also issued a new card which I received in the mail shortly thereafter.

I reported the unauthorized transactions to the bank. After I did that I received an email stating there was suspicious activity on my account. Notifying me of suspicious activity only after I reported it to you does me no good. If the bank had been monitoring my account activity they should have seen something wasnt right. Your bank allowed someone to steal over $12,000.00 from me. This is negligence on your part. Your employees on 2 different occasions gave me erroneous information when they told me over the phone that I just needed to fill out something the bank never sent me. They should have told me that I needed to make a written complaint along with a police report. This has been a nightmare for me. Something has gone wrong with the training of your employees because 2 times they failed to tell me what should be done and then your bank wants to deny it because I waited so long to make a written complaint

I am enclosing a copy of the unauthorized withdrawals and the police report filed on 8/6/21. Officer Macias stated that the report number [protected] was all you needed, which was incorrect information so I am now submitting a copy of the police report.

03/02/2022, after few years of using bill payment. got notice about change of condition on the account and needed to reset the bill pay option. but was unable to setup, chat with Bank of America, gave me 877 xxx-xxxx number and after 20 min waiting, i was told Bank of America risk team will be close the account on 3/3/2022.

Had direct deposit by Medicare and mobile deposit of insurance checks. never deposit cash, never had bounce check, Bank of America even assigned personal banker to my business. mostly I have used payrolls and business expense. Never had any issue. good deposit, and good balance, and we have excellent credit.

Now, my employees and supplier are not getting paid (need to call everyone not to deposit check), they won't let me withdraw funds. and they are holding over 40k+, was told will issue cashiers check by MAIL!

Bank of America had no problem getting deposit, last deposit made 2/26/2022.

we are Medical workers (frontline workers), give all employees and supplier's financial hardship.

if Bank of America doesn't want my business, that's ok, but put frontline workers and suppliers will have financial hardship because of Bank of America action

I hope you can help me or point me in the right direction. I am at wits end and I do not know what resources are available to help me in having this issue solved. This issue is causing Mr. Kurar and my self stress, anxiety and to me an obstruction to earning income. I have file a complaint with CFPB against Bank of America complaint # [protected], I sent an e-mail to Brian T. Moynihan CEO of BOA who has block my email, and to hollyoneill.[protected]@bofa.com. I purchased a car from Mr. Kurar, I went with him January 18, 2022 to the Bank of American in Lexington, KY, handed a cashier check made payable to Mr. Kurar which he endorsed as he was instructed to the Bank of America and gave it to the bank's agent. The check cleared and I have not placed a stop on this check. According to the attached letter from BOA the car loan is paid but they are holding the release of the car lien hostage. The check was for more that the outstanding amount due and Mr. Kurar was supposed to receive a refund of the overpayment. This is what is holding up the release. What kind of nonsense is this? If the obligation is satisfied what more is there? Mr. Kurar has kept me informed of all the communication that have taken place with the various bank agent. Who lie to him, as I hear the conversation with three ways calling. Mr. Kurar is on the road a lot and I work and can only deal with this when I am home. Mr. Kurar loan number is 630-[protected], I copy him to his e-mail and I am aware that his loan cannot be discuss with me. I do not need to have a discussion about his account. Isn’t receiving payment and not delivering on the obligation illegal and fraud? What we both want is for the lien to be release so I can pay New York State the taxes due, register the car, put it into service and start earning income. I am attaching the letter from BOA.

I am very dissatisfied with how Bank of America's "trained professional" have handled my account. I have been on several call with no real solutions provided. I was penalized on account of the lack of thoroughness of bank of America's agents. It is a shame how trained professionals expect clients to know everything regarding banking, when they are there to place client's best interest at heart, which mine was not, and unfortunately, I have to close the account.

I received 3 overdraft fees even though I communicated to the bank agent that I wanted to have safeguard over my account, in which I had two accounts. That was done properly, and I was penalized. The poor customer care played a big part in this, as the mobile app can't do everything.

On February 21, 2022 I called BOA to authorize a complete payoff of my auto loan. I was assured that the auto payment would be cancelled when the funds were pulled from my bank account. One February 23, 2022 I noticed that both the funds to pay off the loan and my monthly automatic payment were pulled. I contacted customer service to notify them of the error and was told it was their mistake and the funds would be put back into my bank account. A week later the fund are still not back in my account so I once again called customer service and was told that they will issue a refund by check but it will take them another week to do so. This was their error! They are holding my money for two weeks before issuing a refund by snail mail. Someone please explain to me why a bank can erroneously pull fund from a customer's bank account and hold those funds for weeks... Completely unethical.

Bruce Alexander Minnick

Attorney at Law

3810 Buck Lake Road #F607

Tallahassee FL [protected]

Telephone [protected]

Cellular [protected]

February 21, 2022

Ms. Lauren Mogensen, Esq. Mr. Bryan T. Moynihan

General Counsel Chief Executive Officer

Bank of America N.A. Bank of America, N.A.

Post Office Box 15284 100 North Tryon Street

Wilmington, DE 19850 Charlotte, NC 28255

SECOND Demand for Return of Funds: Intelaris Solutions, LLC Acct #[protected]

Good day again:

We have been retained to assist our client Intelaris Solutions, LLC, and its owners in this effort to release and return substantial funds being held for reasons unknown Since June 7, 2021.

As your records will show, on Monday, June 7 BOA deducted $32,118.96 in available funds from the above business checking account and sent an unsigned letter informing my clients that their business account was closed—without telling my clients why this was done.

Despite several telephone calls from my clients to the Allentown branch and despite my previous demand letter to you two officials last December, BOA has been unresponsive even to simple requests for an explanation.

If any part of BOA’s reason for failing to inform our clients and failure to return their money includes instructions or advice from any state or federal regulatory agency my clients hereby demand to know the identity of the regulatory agency, and the name, telephone number(s) and all other contact information of all persons BOA or any of its agents has communicated with regarding this very serious situation.

Please call me if you need any other information.

Sincerely,



Bruce Alexander Minnick

Bruce Alexander Minnick

cc: Chinedu Ehuma

Branch Manager

Bank of America, N.A.

PA7-[protected]

1443 W. Allen Street

Allentown, PA 18102



Bryan.T.[protected]@bankofamerica.com

Lauren.[protected]@bankofamerica.com

Re: Bank of America Dispute Claim ID: [protected]

I'm 65 years old. I am also a full-time hospital worker. I can't retire, as I live paycheck-to-paycheck. My social security isn't nearly enough to live on. Bank of America has been receiving my direct deposit from the hospital where I work (Eisenhower Medical) twice a month for almost two years now. The local Bank of America branch is the only branch in town, with the inside recently closed (sign on door says "temporarily closed"). The one drive-thru ATM and two exterior ATM's are still open.

My direct deposit hit the bank overnight on 2/16/22. I was elated, as I was facing shut-offs. I went to the ATM and withdrew cash from the Bank of America ATM, to be able to pay my rent (which was already late, and needed to be paid in cash).

On the morning of 2/17/22 I drove back to the ATM, to put some of the cash back, $1100, so that I could pay a few more urgent bills online, including my utilities. I needed to pay my SoCal Edison bill asap, as it is part of a "pandemic payment arrangement," which offers forgiveness of the past due amount. Otherwise, I will owe almost $2000 in the accrued past due amount, and I'll be scheduled for shut-off.

I needed to pay my AARP UnitedHealthCare Medicare Part G bill online, already two months behind, scheduled for cancellation.

THEN...the Bank of America ATM ate my $1100, all in $100 bills! The screen displayed a message saying "there was an error..." and then the most bizarre question, "approximately how much did you deposit?" I manually entered the amount I deposited, "$1100."

Next, the ATM dispensed a receipt to me showing I was credited $300? The receipt states "We apologize for the inconvenience. We created an issue record that will be attached to your transaction." WTF?

What is going on? Where is my money? I work too hard for this. I have been working long hard hours at the hospital, without complaint. But, I am convinced that the people at Bank of America really couldn't care less, as if I'm annoying them.

During my first call to B of A checking on the status of this claim, the customer service rep "giggled" when I said "I can't afford to wait days or weeks to get this resolved." I was told "you should see a credit in two days..." Two days. Great. :(

Then, three days later, nothing. I then called again, and was told "whoever told you two days gave you incorrect information, you need to wait at least 10 business days...could take 45 days." WTF!

I CAN'T AFFORD THIS! I need my money, the $800 ($1100 cash deposit, credited for $300, $800 difference) that I worked hard for. What a true disaster for me.

If B of A cared at all, they would have credited my account by now, and then continued on with their investigation. But, even with their billions of dollars...no...me, the "little guy" has to wait,...wait...wait, and go without my money, the few dollars I NEED TO LIVE ON.

Today, I can't shop for food. Today I can't buy gas for my truck. I am so distraught I don't know what else to do.

I have really changed my mind, and my feelings about Bank of America. Clearly, I don't matter to B of A.

I will make sure to warn everyone I meet: Bank of America doesn't care about you as a person...at all. Sure, they're real sweet as long as you give them access to your money, and have no issues.

But, if you have a problem, YOU WILL REGRET doing business with Bank of America.