Bed Bath & Beyond
Reviews and Complaints

I placed an order on 12/5/21 to be sent to a friend's address. Since I had not heard from them, I checked the BBB site to see when it was delivered only to find out that the order was cancelled. BBB either cancelled the wrong order, they just cancelled my order by mistake. I called BBB 3 times. First call I was disconnected. Second call I was put on hold for 42 minutes only to be told that it was a problem with MY credit card. I called my credit card company & they stated they did NOT deny the order. Third call to BBB was over an hour and a half in length & I was not provided with a satisfactory answer as to why my order was cancelled, yet my card was charged $238.45 AND the item was NOT delivered on 12/7/21. I was told by BBB that the charge would be removed within 3 to 5 business days from the date it was ordered & its now 12/12/21 & the charge remains on my credit card. I was also told that I, NOT BBB, would have to call my credit card company to correct this & reverse the charge because the order was cancelled. How was my credit card to know the order was cancelled? They said my name was flagged because the credit card information or address was inaccurate. Now, I MUST wait 48 hours to have my name removed from a "do not honor" list so I can place an order again. AND, I just happened to order another item on BBB on 12/12/21 only to find out that they will NOT honor THIS ONE as well. I checked my credit card info, address, & pertinent info on BBB site & all was correct. I also sent emails to BBB HELP/CHAT, with no results. BBB reference # [protected]

I placed an order on November 30 to pick up at item at my local store. However, by the time they filled it, I was not able to make it to the store that day and the following day I went out of town. I received an email on December 1 saying my order was ready and I had to pick it up by December 3. Since I was out of town until December 4, I was unable to do that, but there as a link on the email to extend the pick up date, so I did that and it extended my pick up date until December 6. I even checked it again to make sure the December 6 date was still confirmed and it was. Today, I received a text saying my order was cancelled because I didn't pick it up. I even went to the store to confirm and it was indeed cancelled. Their opinon was too bad, there is nothing we can do. Why offer customers that option if you aren't going to honor it? HORRIBLE CUSTOMER SERVICE. I could have purchased from another online retailer for the same price, but I prefer to support my local businesses. This local business does not support me.

This is honestly the first time I have ever been compelled to write a complaint about anything online.

BB&B/BuyBuyBaby ran a promotion over the weekend where if you purchase $300 in items, you'd receive a $100 credit. My total was about $321, qualifying me for the credit.

Two of the items I purchased were supposed to be delivered the same day. An hour after I placed the order, it was picked up by the driver (BB&B is using Roadie for their same-day deliveries).

A day passes. Package has not arrived. I excused it do to the holiday rush.

Another day passes. Still nothing. Status remains as "pick up confirmed". Called Roadie and received no response. I went through BB&B's online chat to inquire about this. After 30 minutes of agonizingly slow responses, they tell me to contact Roadie.

Okay, fine. Called Roadie again, no answer. So I went to Roadie's (slow slow slow) online chat and they have no idea what happened to the package. They ended up locking the driver's account and told me to reach out to BB&B again regarding the actual order.

Okaaaay. Fine. I call BB&B and was on the phone with them for a painstakingly long hour. I explain my situation. They put me on a million holds so they can contact Roadie. They never ended up being able to reach them, so I tell them to just reship the damn items and be done with it.

Received an email this morning (3 days after purchase date) that I'm going to receive a refund because they don't have it in stock anymore. Which brings my total to below $300, which may mean that I'm not eligible for the $100 credit anymore.

Cool. Cool cool cool.

Looks like the other two items I purchased will also not make the shipping estimate date either.

No way am I shopping at BB&B and affiliated stores in the future. No damn way.

i have called a few times after waiting on hold 3 times for around 20 min. every time i ask i get disconnected. i placed 7 orders, around $1000. i deserve some help

I purchased a gift at Bed Bath and Beyond in Apple Valley MN on 10/28/21 . In" sale flyer" from BB and Beyond, a Cuisinart Air Fryer Toaster oven was listed at $129.99 . I was charged $229.99. I was told they could not use the sale flyer price. The flyer dates valid were 10/18/21 thru 10/31/21. I was also not given the bonus $20 gift card that was advertised with buying the fryer.

I feel that if you receive a price in a mailed flyer that is not expired that a company as large as this company should honor the price and the customer should not be told that the company made a mistake in printing.

You do not care about your customers, America or your employees. You do not care about voter integrity. Here's hoping you go bankrupt with your management decisions. I had no idea you followed a very liberal agenda. Who do you think can afford to shop in your store? You must have government funding of some sort. I will never shop at your store. I am part of several conservative digital groups. We will spread your liberal message. Ask the management to pay attention to who is able to shop in this store. You are betraying your customers, and America. I fully believe in Mike Lindell his products and his view on our elections. If you do not support voter integrity, I do not support you. You should be sacrificing your own money and doing what he is doing to clean up voter fraud in America. Instead you are standing in the way of truth. Why are you doing that? What do you have to hide? the truth and light are always revealed.

I signed up for a one year account last Nov. It cost $29.99

I just got an email notice from Bed Bath & Beyond that it's time to renew my acct. in early November

I want to cancel my acct. but the Bed Bath & Beyond website doesn't show me how to do that.

I also plan to see if I can block this vendor from accessing my Master Card to pay for a second year of service

I was never given an account no. from Bed Bath & Beyond

I also never received an email documenting the purchase

Thx in advance for your help. Steven Burke

Help! Went to Bed, bath and beyond today (9/19/21), store #467, Gateway Drive, Brooklyn, NY 11239. Assigned security is checking receipt once leaving the store. He allow all other ethic group pass on and only checking receipt of black and brown people. What is so amazing he is black himself. Never had this problem this at any of the stores before.

I never received the item but was charged. I was asked several times to provided a copy of my bank statement. I was told even though I was charged I would not be refunded and needed to take it up with my bank only to have my bank reach out to me to let me know that Bed Bath and Beyond confirmed delivery when they stated several times that the item was never processed and the only record they have is a payment.

Employees at various stores are holding Halloween items (hand candle holders) while others purchase them before being put out and list them on the internet at inflated prices.(see Mercari site listed as BB&B) I belong to a Halloween internet site and you have lost a lot of customers all over the US. (1800 on this site) alone! Losing them will hurt.

I bought an air filter for over 200 dollars, it worked for less than 3 months the store refused the return stating electronics are not returnable? ? ? and told me to talk to the manufacturer who has no customer service number. the air filter makes a loud annoying grinding noise and is basically unusable. now, it has been too long for me to get help from the better business bureau. RIP OFF.

On June 26, 2021, my husband and I entered BB&B to purchase a Kitchen-Aid mixer for someone as a gift. An employee in the LOVELAND COLORADO store informed us that they only had one of the correct color in the store and it was a display. She was pleasant and there were no problems to our knowledge at this point. We told her we needed to think about it for a minute. She gave us space to discuss our options. All was good. Then my husband thought he had an idea that could provide the box for the display and went to ask for a manager. It turned out to be the same employee we had spoken with the first time, Leandra. Another employee, male and much younger, Collin, followed us back to the mixer display as my husband explained his idea to just give us the display box they would throw away (according to the manager's own words) for the replacement display. She said they could not do that and that BB&B corporate policy was that BB&B would tell them which mixer and box they could or could not use once the display was sold. As a result, she was not allowed to replace the display and give us a box. I told her that was kind of a stupid policy, with a smile, like "what a silly policy" kind of comment. She smiled and acted like she wanted to be a good employee and appease the customer, I did not feel like she was being difficult at all, I just did not like the policy. We told her we understood but thought it was a stupid policy. She seemed to understand and remained professional. I walked away repeating the idea that I thought "IT" (NOT HER or anyone else) was stupid, as in it=policy (not a human) was stupid. I was not angry or aggressive but felt it was silly and my tone was congruent with that sentiment of silly policy. She offered to provide a shipping box and we agreed and thanked her.
However, her employee, lagging behind me, began yelling at me. Loud enough that anyone in the store could easily hear the commotion. He told me not to talk like that in front of his manager. Sort of confused, I asked him to clarify and he escalated his voice, tone, and accused me of calling her a B**ch. I never said any such thing, nor would I have. I told him I did not say that and clearly stated my exact words and he basically called me a liar. The manager was nice, I had no reason to think of her as the issue at all, she just couldn't accommodate due to store policy. It was never about her and I never spoke about her in any way. My husband told the younger employee that he must have misunderstood and his wife would never say that about someone and the employee told my husband "If believing that makes you feel better" in an insulting and loud tone. Instead of de-escalating the growing tension and yelling, the manager said nothing and just stood there. I told her directly "I am glad your employee wants to stick up for you, but I never said anything thing like that, nor would I." After going back and forth with the younger employee, he left, seemingly angry, saying he needed a break. My husband and decided to discontinue our shopping and waited at the register for the mixer. When the manager brought it up, my husband tried to restate that I would never call her that and she said "Yeah, sorry that happened."
The way this played out, I felt attacked. It was like the employee literally picked a fight with me. There is a difference between thinking a policy is stupid and attacking a person. I stated an opinion (and I did so in a light, non-threatening tone, a passing comment) about a corporate policy, he attacked a person, two before it was over. He verbally attacked two customers trying to buy a $400 mixer. What happened to customer service? What happened to professional language? Why aren't employees taught to de-escalate or defuse situations? This employee could have said "I heard" or "I thought you said" or anything at all once we adamantly denied using foul language or name-calling. Instead, he called, no he yelled at us, calling us liars. The manager should have taken charge, stopped her employee, and defused the situation. I still do not have an issue with the manager, she did nothing wrong. Collin was out of line, insulting, and verbally aggressive. His behavior was unacceptable, unprofessional, and dangerous. I will never shop, recommend, or have a single positive word for BB&B again. What an awful and hurtful experience.

I ordered 2 patio umbrellas. One was delivered on June 1st and the tracking of the order said that both umbrellas were delivered. I contacted BB & B in Kelowna (where I placed the on-line order) and spoke to Deb (who told me she was the store manager). This woman was extremely rude from the outset of the call and basically told me that it was not the responsibility of BB & B to assist me in finding my paid for product. This woman spoke in a condescending tone throughout the phone call and basically hung up on me. I am now considering to never shop at BB & B again because of this interaction. There are many other places to get similar products without such poor customer service. If I hear nothing from you about this complaint, that will be my action.

I purchased a Cuisanart air fryer in March 7 2021 from the Bed Bath and Beyond on line site The order page clearly stated $20 Bonus gift card with purchase Well when the air fryer was delivered it did not include a gift card so I called customer service. I was disconnected during my conversation but received a return call that went to voicemail and a copy of the voicemail went to my email. It said I would receive my gift card in 6 to 8 weeks via mail. By 11 weeks and no gift card I sent an email to customer service with a screenshot of the page saying $20 with purchase, gave my purchase # and also sent copy of voicemail email saying I would get card in 6-8 weeks Got a response saying I would be contacted in 72 hours Week later and still no contact

Bed Bath & Beyond
Customer Service

My name is Roman Portnoy, P. Eng.
I live in Vancouver, BC, Canada.
On February 22, 2021 I have ordered the Dash Deluxe Juicer via the store in North Vancouver for about $94.50 CAD
A week later, I discovered that the purchased juicer had a crack on the plastic part of the unit and, therefore, I brought it back to the store for the replacement.
The BB&B store in North Vancouver did not have the same unit in stock, therefore, the store Manager ordered it for me online and asked me to wait 7n to 10 days for the unit to arrive.
The Juicer, in question, has not arrived and I made several calls to the customer service and every time I called the answer was the same, "we out of stock"and you need to wait 7 to 10 days.
Last time I called I insisted to provide me with the exact date of when BB&B would be able to send me a replacement. I was promised again that the unit would arrived in 7 to 10 days.
However, instead of sending me the replacement Dash Deluxe Juicer, they just simple provided me with the credit without my authorization.
I called again and expressed my discontent as to why the BB&B processed the credit when they promised to send me a replacement juicer.
I requested to speak with the supervisor on this subject. Supervisor advised me not to worry about the credit because they had none in stock but when one would become available BB&B would send the replacement without a charge since I was waiting for it over 4 months.
Again, nothing happened and I again called BB&B at [protected] on May 18, 2021 and spoke with a supervisor by name of Ronald, ID# BB08308.
Ronald acknowledged that they have, infact, the Deluxe model of Dash Juicer but in Aqua color which I was OK with instead of the original silver.
Ronald refused to send it to me just because the one they had in stock was an Aqua color which was a different color than I originally purchased and because according to BB&B policy is considered to be a different item and, therefore, cannot replace the one I originally purchased. To me it is a complete nonsense. Please, note that the one I purchased was more expensive than the one they had in stock in Aqua color. Also, he refused to honor the promise made by the previous supervisor who promised to send it to me at no cost as soon as it will become available in stock due to the lengthy time I was waiting for and made many phone calls.
I think that the Supervisor Ronald was completely out of line in his reasoning with me.

I would appreciate your involvement to resolve this issue.
Sincerely,
Roman Portnoy, P. Eng.
P.[protected]
C.[protected]
1003, 1228 Marinaside Crescent
Vancouver, BC
V6Z2W4

I have not shopped at BB&B since your decision to cancel Mike Lindell My Pillow products. He has sought for truth about the election that somehow your company thinks is unnecessary. In the light of an astounding amount of evidence and proof, there are millions that strongly disagree with you. I am one of them. Good bye BB&B. I once shopped your stores regularly as I thought perhaps you had not joined the cancel culture full of the woke. I was sad when I found out that indeed you had joined their club.

On 12/22/20, I, Joseph Zefran, ordered a Snow Joe Ultra 21-Inch, 15 Amp Electric Snow Thrower costing $246.49 from Bed Bath and Beyond.
On 12/29/20, Bed Bath and Beyond charged my credit card $249.49.
On 12/31/20, the Snow Thrower was delivered. I discovered that it was the wrong Snow Thrower. I wanted the Electric Hybrid Battery Snow Thrower.
On 12/31/20, I returned the Snow Thrower via the FedEx return label supplied by Bed Bath and Beyond and was told that I would receive a refund to my credit card of $246.49.
On 1/17/21, Bed Bath and Beyond incorrectly sent a replacement Snow Thrower whose shipment I refused. I called to report the error and was told that I would receive a refund of $246.49 after they received the refused Snow Thrower in about 10-15 business days.
On 2/17/21, I called to report that I had not yet received the refund I was promised. Their email indicated that their records showed that they sent the refund to my credit card account.
On 2/18/21, I verified with my bank that no refund was posted to my credit card account and notified Bed Bath and Beyond.
On 2/20/21, their email stated they double checked and the refund was processed and should post within 10 business days.
On 3/5/21, I reported that I had not yet received the refund. They would look into it.
On 3/9/21, I telephoned and learned that "Nessa processed return and should arrive by Thursday 3/11/21. Refund on order number BBB6534231500.
On 3/16/21, I notified them that I had not as yet received the refund. They said they would issue another request for a refund.
On 5/3/21, I am now very weary of calling again and not having success. I have not yet received a refund of $246.49 into my credit card account for a snow blower that I returned on 12/29/20.

Please help me get this refund. Thank you.

Due to BB&B's decision to discontinue carrying My Pillow products because of Mike Lindell's conservative beliefs...I am starting a boycott campaign. I am fed up with the fact that the left still has absolute free speech & conservatives can't question ANYTHING without being shut down! No voice allowed for us! There are millions of us and we are starting to fight back!

I received a diffuser as a Christmas gift that was purchase from Bed, Bath and Beyond. With COVID, my first chance to finally get to the store was 4.29.2021. Understanding this was past the 90 return policy is not the problem. I didn't want to return something that was actually functional, I was bringing something back that was MISSING A PART! Because of this I am not able to use the product. It would have been a different store if I were wanting my money back, but that wasn't the case. I just wanted something I could actually use! With all the circumstances the last year, one would think they would want to make the customer happy. The manager was somewhat rude when I explained that I couldn't even use the product if I wanted to. Her response was that she doesn't make the rules she just enforces them. I have had interactions with managers who have gone above and beyond the make the customer happy, but this was clearly not the case at this place. Considering they will pitch this product had I left it there because there is no way it could even be sold "as is" or send it back to the manufacturer, and definately write it off, it shows poorly on them as a company. Take your business elsewhere!

My wedding registry has 200 people buying my gifts there. My coworkers bought me 8 heavy bowls matching my China. The bag broke carrying it to the car. 6 of them shattered. I called BB&B in Toledo to see if their was anything they could do and was told "no because this is their fault and too bad. We only replace items that were purchased and found to have manufacture defects. Sorry for your loss". Since we are giving them so much business we were hoping they would at least replace them.