Bed Bath & Beyond
Reviews and Complaints

A month ago I placed an order through the website, it was supposed to arrive between 8-10 business days. It did not arrive so I contacted customer service via chat/messenger and they told me that product appeared to be lost so they offered me a replacement with expedited shipping. Well, second shipment did not arrive when they told me and when I ask they said carrier was retuning it to them as they attempted to deliver and I refused to accept it. So after 2 failed attempts to get my product I asked for a refund. I did not ask for a refund the first time as I wanted to give them an opportunity to provide me with the item I wanted as well as a good customer service. It did not happened. When I told them I was really disappointed due to the lack of good customer service they only blamed it on the carrier. I don't know whose fault it was and I am not here to find out. I bought from BBB and not the carrier so I expected BBB to help me resolve the issue instead of just blaming the carrier for not being able to deliver my package.

I had a simple request. Copies of 2 receipts > 3 months old. Talked to and emailed 800-go-beyond 6-8 times and spoke to supervisors. Standard answer was "you'll have them in 24-48 hours. Nothing ever happened. Called the C-suite 5 times already (Mr. Tritton's assistant 3X and Gregg Melnick 2X and Lynda Markoe 1X. NO response. In my opinion Bed Bath & Beyond has the wort customer service and the most uncaring C-suite of any company I have ever dealt with in my life.

I purchased this item last January from Bed Bath and Beyond.

After about one month the knifes started to rust.

I sent an email to their customer service department but I never received a reply.

Called several times but it was impossible to go through.

I was on hold forever and I could never speak to a rep.

When I was finally able to talk to them was past more than their 3 months return policy, and they refused to exchange or credit my account.

The knifes are totally rusted, unfortunately I need to throw them away.

I bought so many items from BBB since last December. I thought at least they will be loyal to a good customer.

I am a retiree with no means of transportation. I have been ordering multiple boxes of Timothy's Donut Blend K-cup coffee pods online for probably about a year. With each delivery I check each box and have found at least one of the boxes has an expired best-before date. I then have had to go through the tiresome and inconvenient process of returning and replacement the defective item.

Today I took delivery of my most recent order (CAN7180903037) and on opening the package found that each of the four boxes in the order had an expired best-before date and am livid that I have to go through the same return/replacerment process as with each of my previous orders.

Not only am I annoyed and inconvenienced by these oversights on the part of the employees processing the orders but the company is likely losing money with each order.

I ordered a clothes steamer on apr 30, 2022. I did not get recieve a confrimation, my order disappeared, had to csll several times cause no one could take my information, after repeating multiple times. I have to call several times. I was told it was processed don't know why.

Got another 800 number,

Very poor service. Used to be good service.

Go else where

I needed some "battery operated salt crystal lamps." I have purchased three plug-in ones from Bed Bath & Beyond in the past, but needed battery operated this time around I typed in battery operated salt crystal lamps, and came upon Bed Bath & Beyond with pictures of them, which I purchased. I have moved; therefore, I kept the lamps in their boxes until I unpacked other items. Once I got around to opening the boxes for the salt lamps, I found that they are NOT battery operated, but plug in. I bought them under the guise of my search, as battery operated. I immediately called Bed Bath & Beyond Customer Service and spoke with someone, who told me to box them up, print a return label he emailed to me, and return them to a UPS store. I told him I never even took one out of the box, because once I opened the lid, I saw the plug — so they were still new in the boxes. I took the time to print off the return label, find a larger box to put the two, smaller boxes in, drive to the UPS store, and return them. Well today, I get a box, open it up, and there are the two same lamps. There was a note in the bill of lading, highlighting that the return was attempted 60 days past the date of purchase, and being "electrics," they wouldn't take it. So why did the guy in Customer Service tell me to go through all those motions to return them? It's not like I'm a serial returner or something. It was just an honest time gap that happened, because I was moving. I swear the lack of customer service/customer satisfaction for something as simple as this is absurd. So with a new house, comes new purchases: linens, towels, kitchen gadgets, decor, etc. — I will not be purchasing any of those things from Bed Bath & Beyond. As a (once) loyal, good customer, I am angry that they said they were going to make an exception, made me go to the trouble of sending them back, and then just had them plopped back on my doorstep.

Ordered a $900 headboard with platform bed showing a delivery within 7 days. No delivery. Customer service seems to be outsourced out of the country. They only know "buzz words" such as "Rest assured" and never resolve any issue, just repeat what you say, do nothing and even argue with you. No regular agent will help you with a home delivery item and a "specialist" has to call or email you within 36 hours. The "specialist" is a guy named AJ in his home with all the home sounds going on. Finally after a few days told First order was canceled by warehouse so must order again. Website shows customer canceled order though. Order again two weeks into process and then crickets. Then item suddenly delivered via FedEx Ground, not home delivery, with no warning and it is a previously damaged item as smashed box corner was patched up with cardboard. Inside the leg was broken off and leather torn in that corner. When you call to initiate return not only did the regular BBB agent but also the home delivery guy tells you that you are lying and that item is still being processed and can not be there! WHAT?! Then when the guy finally believes you that item is there he still wants to just come up with a story that this item was going to someone else, delivered by mistake and your order still in process. Takes almost a week to get damaged item off my front porch. Once again crickets for 12 days and still no bed. You can't get a US agent to help you and they have ZERO idea where your order and when it will be shipped. Factual Negative reviews you try to post on BBB website are kicked back as do not follow their guidelines. I still do not have the item ordered almost 2 months ago. SAVE YOURSELF HUGE AMOUNTS OF FRUSTRATION and just purchase large ticket items anywhere else but at BBB. This place is only good for in store purchases.

My spouse and I recently shopped at this location (STORE# [protected] N Federal Hwy, Fort Lauderdale, FL 33306) on Saturday, April 9, 2022. As a relations specialist for a global corporation for over 19 years, I was appalled with our interaction with the cashier, Helen. Our initial approach to the checkout area was greeted by a leering face lacking anything resembling customer service. In fact, she did not speak or acknowledge us, and her eyes spoke of an individual who is all too comfortable with discriminating against people of race, sexual orientation, etc. She grabbed our product, cashed us out, tossed the item in a bag and onto the counter. Additionally, she shoved the receipt towards us without saying a word. With that being said, this behavior was reprehensible, and no individual deserves to be treated in this manner. It is highly likely that we are not the first customers to experience this attempted degradation by Helen. I implore Bed Bath & Beyond to fully research and address this individual. They are a damaging representation of what your company stands for and thus should be mitigated in all haste. At the very least we are deserving of an apology for Helen's behavior. I gave Helen one star because no star review was allowed. If you're ever shopping at this location, please avoid Helen at all costs.

I was at the BBB in Clive, Iowa on 3/2/22 around 2:30 PM. I witnessed a female employee, berate the young man at the cash register, for making an error on a return he processed. She was yelling at him, at the register for all customers to hear and witness. It was an exercise in humiliation for that young man. With jobs so plentiful these days, I hope that young man quit. It was so inappropriate. There has to be an office she could have taken him to, and a better manner of correcting him. Since the pandemic, I rarely go out and shop. This incident, will be my last time at BBB. With Amazon selling all things BBB, I would think you would value the in store service more than that.

I bought a product in september 2021 and the product fell apart after 1 wash. I then called bbb to explain the situation and I was told that I would receive a refund for the item. Well a month later and still no refund. I then call again and I was told that they never received the item and I said that the last agent never said to return it and I never received anything on how to return it. I then return the item and now I am being told that it is beyond the time to return it. I informed them that their agent messed up and never told me to return the item or how to return it. So now here it is february 2022 and I am still fighting for my refund.

We purchased this new mattress pad on Feb.5,2022 ,Order CAN3883874252.

We noticed several dirt/grease streaks thru out the top.

My wife said, I like the Product, and I think I can wash these out.(COVID PRECAUTIONS).

She removed the tags and confidently tried to clean off these strains," with no success."

With upcoming Hip Surgery, we need this cover now, and installed it on our Bed.

We do not want to dismantle it from the Bed now due to current health conditions.

We do not want to return this product at this time, but we are not happy with living with this clean(but Stained) Pad on our bed.

Is it possible to send us a new (unstained) pad.

Thank You, George K.

We were shopping at the store in Avondale, Az. at 10060 W. McDowell Rd. Went in to purchase a towel mat for our bathroom and found the mat. When we were shopping, my wife needed to use the restroom and was told that the restroom was not "public". Not sure what she meant, so we put the mat back and went next door to DSW and used their restroom. Looked around DSW for a bit and decided not to return to the BBB and give this store our business. Amazing why your stores are hurting.

George Tausiani

Sun Ciy, Az.

On 10/26/2021 I purchased electric fireplace from bed bath & beyond. Total amount was $1621.45. The item arrived damaged and as per policy I requested to have this item returned. Even though I was eligible for fedex pickup which I requested multiple times but did not get any pickup, I was forced to make a store return. 11/10/2021 - My BF and my son had to take 3 very large boxes to our local bed bath and beyond store for a return. Address: 24450 Village Walk Pl, Murrieta, CA 92562. Manager was assisting them and it was impossible for them not to be seen by everyone since what they were carrying was gigantic and required multiple employees assistance to process the refund. Bed bath and beyond did provide a return receipt that I unfortunately did not keep. I have never experienced an issue where a refund did not post and when cleaning the next day, I threw the receipt out. 11/19/2021 - After seeing that no refund has posted to my American Express card, I got concerned and called the local store. I was told there is nothing they can do for me, the refund was processed and I would have to call my credit card. 11/19/2021 - I submitted dispute to Wells Fargo and provided all needed information. Dispute # [protected] 12/26/2021 - I received notice from Wells Fargo that my dispute is closed and that I am responsible for the charge due to not having evidence. There is nothing else they can do for me and my only action is to work this out with bed bath and beyond. Which I already tried and was told to contact my credit card company.

I am hereby asking for assistance in receiving credit that is owed to me. Bed bath and beyond has video cameras and I can provide an approximate time as well as pictures of my BF and my son. It is impossible not to identify them on camera simply due to the size of the boxes and the amount of them not to mention see other associates on camera assisting. You can clearly see my BF left without the item.

I ordered on 12/28/21 - cuisinart coffee maker for $229.99 - the circular said" You deserve a coffee break by one of these... and get a $20 gift card. My cofeemaker arrived, no mention of gift card. Nothing on line when I ordered to obtain it. I just spent over an hour chatting with Ven who could not resolve, I feel this is false advertising and I should be getting immediately the gift card. My name is Deborah Mackin, 53 Newman Ave, Hawthorne, NY 10532

I purchased this navage nasal cleaner and they said it would be delivered same day. So I waited only to not receive my package. So I tried to contact them only to be placed on hold for almost two hours online. When the online chat did not work I tried to contact them on the phone only to be told it would be about another hour on hold. So when I finally got some one on the phone she was rude and kept interrupting me every time I would try to say something. I will never buy anything from bed bath & beyond ever again and I am going to make sure everyone I know does not either.

I purchased this online, and it was delivered on Aug 6, 2021. It was for my new home I was moving into (I closed on Oct 28th, 2021). I took the above item out of the box, poured the solution (Shark® VACMOP™ 2-Liter MultiSurface Cleaner) that came with it and plugged in the charger for it to charge (3 hours charge). It has been 2 weeks and it is still not coming on. I still have the tags on the device (never took them off). I tried to return the item (online to get a returned slip and it stated it was over its returned length). What do I do? I just want to swap it out. Order # BBB6572152364-MY NAME IS MIRIAM MARTINEZ, and it was shipped to my apt address: 2100 Ursuline Ave # 406J New Orleans, LA 70116. My new home address is: 3105 Blanchard Drive Chalmette, LA 70043. My phone number: [protected] email: [protected]@yahoo.com It cost me$79.99 on sale. Please help I just want a new vacuum Mop and just return it to my local Bed Bath and Beyond:
4410 Veterans Boulevard
Metairie, LA 70006
[protected]