Belk
Reviews and Complaints

While I was shopping for cosmetics in the Cookeville Tennessee store, I was totally ignored at the Clinique counter! A group of associates or standing in a huddle and would not address that I was there! I proceeded to go to the Estée Lauder counter where there was no one there. I shopped throughout the store and as I was leaving I noticed the Estée Lauder associate behind the counter. This was the same associate that was in the huddle from my prior attempt in cosmetics. So I attempted to embark again at the Clinique counter which this time I noticed a tall blonde on her cell phone texting. I went around the counter three times and she did not acknowledge me at all! She could not take her eyes off her cell phone. While gazing from across the counter I noticed she was looking at pictures. Very unprofessional ! So I stood at the counter looking at products while the tall blonde proceeded to go to the Estée Lauder counter to gossip! Never once was I approached or acknowledged.

I recently lost my husband. I returned some items to Belk for a refund and received a credit on my card. Two months later instead of leaving the credit on my card they sent a refund check in my late husband's name. They are refusing to reissue the check in my name and/or reinstate the credit. The argument is that even though my name is on the account he was the primary. After talking to 3 different people, one a supervisor, the issue is unresolved. In the end I told them I would shred the check, to close the account, do not open a new account in my name, as I no longer wish to do business with them.

Good Evening, I am writing to let you know of the service that I received today while in my local Belk store. I went in and picked up a few items and when I got to the register the clerk(Evelyn) was counting the drawer with another employee. I stood and waited several minutes before the other employee said it would a minute. Once they were finished the other employee rang me up once he was finished I indicated to him that I had a coupon and he scanned it and proceeded to say that it didn't work and I asked why since the coupon was dated until the 10th. The employee indicated that there were exclusions with the coupon and he proceeded to scan the coupon beside it which was for 10 off of 50.00. Please note I have read all fine print on both coupons and they both read the same thing. I questioned the employee regarding this issue if the other coupon didn't work why would that one. At which point he was rude and asked if I wanted the items or not. I shop here often for my children and if this is the service I will receive Id rather spend my money elsewhere. I have attached pictures of the coupons as well as my receipt.

Thanks
Jennifer

I was at the Belk at the Savannah GA mall.. Oglethorpe Mall and I know this is a customer complaint site but I wanted to comment on the excellent customer service I received from the Brahmin Specialist (that's what her tag said) Esther. I went to purchase a Brahmin duxbury from her for my wife for our Anniversary and she was amazing. She took customer service to another level. My wife was there, yup what a surprise, and as we were debating on what to get she offered me and my wife a snack (peanut butter crackers) and went on talking about how she couldn't wait for her husband to come home from deployment and such. She was amazing and I wish we had more workers like her. I know from this site it is a complaint site, but I didn't know how else to compliment her excellence customer service she conveyed to us. I mentioned to her we need more people like her, she responded with "I love my job. If it wasn't for my customers I would not have a job! You're my number one priority!" Thanks Belk.

I was in your store in Tuscaloosa today and was very disappointed. I have been a cardholder at Belk for over 15 years. The store is a mess, too much inventory, making it difficult to navigate or find anything. The most disappointing thing though was customer service, or lack thereof. While checking out the sales rep continued a conversation with two other reps. She was turned away from me during the whole transaction except to say, "You have to swipe your card, " and "thank you when she handed me my merchandise

This passed Saturday, I took the ten dollar off coupon with me to the Belks store in Winchester. I purchased 60 plus dollars worth of clothes. When I gave the coupon to the salesperson; she said it did not apply because of the exclusions on the back in tiny print.
On the front the coupon said it applied to sales items.

I don't know why I thought this would be different as the same thing always happens on Tuesday Senior day. In other words, I have found that Belk's coupons are not worth the paper they are printed on.

You would be better off to not off coupons as yours just make me feel like I was cheated.

Please read and consider before you enter or spend any amount of money at another Belk's department store. (Especially in Myrtle Beach, SC).

I worked in Loss Prevention for this Company. I worked with a group of very solid and capable personnel from those in the Loss Prevention office to those who worked on the sales floor. Loss Prevention known as Security to some, is something I have done most of my life. It is a field I never saw myself walking away from. But that is what happen after working for Belk's Loss Prevention Department.

Here is what I can share with you. The EEOC office (Equal Employment Opportunity Commission) has been investigating or completed investigations into the severe Discrimination claims brought against Belk. When your "leadership team" is hiring people in their 20's and 30's in off the street at a range of.75 cents up to 2.00 more than some are currently making after 5 years, 7 years, or 10 plus years of dedicated service because they are younger, I believe this to be wrong. When people of color are (in my opinion) targeted for the color of their skin and NO other reason, forcing them to leave the store and transfer to a different store, after a year of no complaints, no coaching's, and no write-ups in their file, I believe this to also be wrong.

They have one person who is based out of Greenville, SC Named Michelle Barton who in my personal opinion and with my right to freedom of speech has infected the division and area she covers as regional manager with hate and bias. Her quick desire to dismiss complaints or concerns of some under her but so willing to take on others show her bias. Belk's up until November of 2017 allowed their Loss Prevention personnel to use Necessary force, but now the rules have changed and people under her are getting suspended in 2018 for actions they did in 2016 when 1) she wasn't even over this area, and 2) the person (Paul) who knew about the action and either cleared Loss Prevention any wrong doing or failed to send it up the ladder by way of chain of command. So how is someone who did their job, followed the steps they were given punished by way of suspension, being left without an income to support themselves, or feed their kids, or have medical insurance? How is it that within 3 months of getting this area Michelle Barton (Allegedly) tells Loss Prevention Associate Tim (formerly of Belk's 516) "she is going to clean out the Loss Prevention office at store 244, and that office had 4 Loss Prevention personnel, a Manager who had been with the company more than 14 years, his second in command more that 12 years, the other full timer who was in their second stint with Belk with a combined time of over 10+ years, and the part timer who had been there only 10 months but had years of experience, and had a working relationship with others in the office from a past Loss Prevention job, 3 months and two are gone and the others are out for some BS reason with question marks over their heads for the past 5 months. Mean while there are other stunts they have pulled, but those will be brought to light by an lawyer who is currently suing the Company, on behalf of his client. Loss Prevention Personnel Tim who now works for Belk's in Columbia, was allowed to transfer after not only being involved in a work related issue that required the protection of Michelle Barton and possibly (Jo Bickford) Michelle Boss, little did they know their protection and transfer of this person only gave him the chance to go to anther Belk's department store and pursue other female employees as companions even though he was married at the time while working the combination of Belk's 516 and 244 he exchanged phone numbers with other Female sales associates which is a big NO-NO under Belk policy with Loss Prevention, or was he protected and sent to a store closer to Michelle Barton because she discover he found her to be attractive as they come? Cover-up? So let me make sure this is clear, one maybe even two people from Belk's 244 was suspended due to what is believed to be an investigation into the unnecessary force they have used in the past, while the person being hired, protected and even being sent to another store by way of transfer has a pending lawsuit with the city of Conway, South Carolina for his involvement in a domestic violence matter. While these charges were later dropped, this overall matter shows the possible inability for this person to remain calm in high stress matters, such as struggling with a shoplifter. Remember Belk's Loss Prevention Department can still use force but they have a very limited time frame (30 seconds) to do so if your loved one made that mistake, do you think it is wise to have someone on staff who was once involved in such a matter?

What about the ALLEGED comment the Crusader of Loss Prevention Michelle Barton made that she once kicked a non compliant shoplifter in face?

How does Belk's handle such an investigation? Well it starts by first allowing those higher positions who have been named in multiple complaints and wrong doings to run the investigation into themselves (I am sorry to report they found no wrong doing into themselves). They did however proceed to remove from the office the computer base, which contained videos, pictures, and other files that could show a pattern of cover ups by the higher up's. They also removed video that was saved to a disc, as well as several case files for future research, 5 months later they remain in research mode.

The best part of All is when they entered the store to set up hidden camera(s) and delete the video (or so they thought) of what they had been up to in the Loss Prevention office. This shows their ability to make video disappear (so if you ever fall in a Belk store, or something happens that looks bad to the company be very, very aware that they can remove and delete video they find damaging to the Company. And have done so.

Also should you by chance ever visit Myrtle Beach SC, and you go to the Belk's at Coastal Grand Mall, should you hear the fire alarm sound please SAVE YOURSELF A slow burning death and exit one of the doors, do not exit via the back hallway as that exit door is often blocked by pallets and merchandise, just another way Belk's shows a disregard towards their guest and employees, and deceives the fire Marshall

So, while it's possible these things happen everyday in other places, you have been told by someone who saw it happen while working at Belk's department store and someone who went through it while working at Belk's department store.

Ask yourself before entering, do I really want to shop at a place that" would gladly take my money for shopping there, but would not hire me at a fare wage like they have done for those at a younger age. Under 45 or so

Do I wish to spend money with a company where facts have been given that supports that there are people in leadership who see value white employees rather that ethics and Morals. This fact is given with my personal knowledge that this happened.

Should I spend money at Company who protects the higher ups, even when no wrong doing has been done by those under them. A company who would be enriched by your money, could possibly one day employ your elderly MOM or Dad or Wife, Son, or Daughter who if is a minority could suffer harsher consequence and/or disciplinary action base on the color of their skin?

Would it be wise to keep in business one that supports the actions like those mention above. You have the right to shop where you want, just my personal warning to what you are supporting when you shop at Belk's Department Stores.

If you want more on this matter feel free to contact the people below

Ex Regional Manger Paul Ferreri at [protected]

Current Divisional Manager Jo Bickford [protected]

Current Regional Manager Michelle Barton [protected]

Current HR Randy Knight [protected] ext 80205
but be advise he is out of the office traveling store until 08/13/02018

Store Manger Tiffany Leman [protected] ext 201

On Sunday July 28, 2018 around 2 pm. Entered the Belk in kingsport Tenn to do school shopping. My daughter has 2 girls, ages 4 and 5 months ago old. While shopping the baby got hungry and was beginning to cry. She proceeded to ask a female sales associate, Do you have a place where I can feed my baby, the attendant looked at her as though she spoke a foreign language. She said well we have a restroom. A RESTROOM, come on. My whole family shop at Belk, until yesterday. I can't even begin to describe how upset I was. This is supposed to be a family store. It's all but a joke. I am just astounded, a dirty, nasty and germ ridden toilet. Would you eat on a public toilet? Why would you ask or direct anyone to breastfeed there baby on a TOILET

I will never in my life shop at bells again I am finally canceling my card after 20 years I went over to men's at bridge street and asked a young man about a shirt and a sports jacket for my husband the guy name was Kase or case he was entirely mean and rude and actually cursed at me under his breath and all I asked for was help I didn't buy anything nor will I ever

Tried a flat shoe on. Under the heel had a security tag sticking up into bottom of shoe. You don't notice the tag. When I tried the shoe on the sharp point cut and penetrated my heel making it bleed. Took shoes to associate and told her it just cut my heel. Her reply "Oh I know " and walked away. I am sure you do not approve of her reply as I am not either.

On Thursday July the 19th my teen children and I were in our local Bell store in Hartwell Georgia. We were purchasing a dress and a pair of sandals for my daughter, as the cashier rang up our items we noticed that the sandals did nothing up advertised price, the employee handling our transaction was new therefore she went to seek advice from the assiocate in the footwear department. This very unprofessional I'll mannered employee proceeded to tell the new employee the original price of the sandals and that the sales price rang up correctly, I then decided to personally go over to the footwear department and address the issue myself, the assiocate was assisting another customer therefore I waited patiently for her to complete their transaction which included hugs and the latest town gossip before she even acknowledged me standing there she picked up the phone at her desk and proceeded to tell whomever she dialed that she had been approached about a price conflict and that me & my children should be watched because we were violating the law! Completely offended and embarrassed I introduced myself as the said criminal she had referred to and ask her to check her display where not only that style of sandal but another right beside it was clearly marked on the display for $17.99 she quickly snapped at me and walked over viewed the display before she had an opportunity to offend me again an off the clock employee intervened she saw the display and apologized, she even took the liberty to go over to the counter where we were making our purchase and correct it, while doing so the employee in the footwear department even called her at the desk and suggested we had swapped tags! The off deputy employee apologized several times and recovered our experience beyond the call of duty, I assured her that security cameras could be checked to verify that no such illegal activity ever took place. We are Bell card holders and never in my entire lifetime had I been treated with such disrespect and honestly doubt we will ever shop in that location, if employees are allowed to discriminate to that extreme there honestly should not be any reason for quality control.

I will NEVER place an online order with Belks and I recommend to anyone reading this to do the same! Don't expect a return label sent to you unless you request it at least 3 times, and then it won't print and it is set up to where you can only print or try to print one time. I even went to FedEx and they couldn't help and I was told from Belks that that is where the label is processed, and that was on my forth and final time talking to a supervisor...(Enough)
My daughter has been waiting over a month for credit on her account for a dress she had to return. She ordered a small, they were out of smalls so they sent her a mediam. How STUPID was that! She too is having issues with customer service and her refund.
This store gives the Southern based online retailers a bad name. They have a system that is operating backwards!

I have a $10.00 Belk Reward Card, and I was placing an order and trying to use it and it would not let me. It expirates 7/12/18. I was trying to purchase a BEUNO Lady's Handbag, if that would help you to explain it to me. I was told that it was invalid, and I tried 3 times. Pleas let me know. I have had a lot of these Belk Reward Cards and I have never had a problem using them on anything, While I was looking for this certain Handbag it also was flashing to get a 25% discount and that was not applied either. Is it me or is it that the rules have changed. If it is me then something has not been related to your long time customer. I do appreciate your help. Thank you very much.

Ordered two shirts. They billed me multiple times for the same two items. They sent the wrong item. They did refund my ship charges and sent a return label. But after having the two items in their possession for weeks now, I do not have a refund for the shirts.

Ordered two shirts on the website. They billed me once, they billed me twice, they billed me a third time I called to complain. They fixed it and instead billed me for half the order twice, once for $42.85, once for $42.84. They sent me a package, it did not have the item pictured on their website. I was a little pissed. Got a nice supervisor who refunded my $24.95 for expedited shipping (because they shipped the wrong shirts) and then sent me a mailing label to my email so I could return the shirts without paying to return the incorrect item. And by this time, I was done with belks. So I sent the items back and its been weeks, when I called several weeks ago I got one story, then I called the next week, I got another story, wheni called earlier this week and spoke to a very, very young sounding man who was not able to help me because I was upset and I was not polite enough for him. I called tonight to be told they sent me two more shirts (oh, really, and on what planet did they think I wanted two more shirts) and so they are not refunding my money because I have two new shirts... Let me make this perfectly clear... I did not receive another package from belks, I do not want another package from belks, I do not want anything from belks except my money back. Its been weeks & weeks & weeks. Its $60, they can't possibly need my money that badly. I want my money back. Their people are inept, slow, great at giving lip service and hope you just go away. Its been weeks. I want my money back. And for the trouble you are giving me, I would like to respond by posting five reviews about your store for every day I get no response.

I have contacted Belk.com to receive a refund for baby clothes that we're not delivered on two separate attempts to the addresses provided. Your representative accepted a PO box number that FedEx eventually advised me could not be deliver to and was then delivered to an unassociated street address in a different city. Order [protected]/[protected] I just want refund to my CC unable to get one promptly. Total mess by Belk and FedEx for a small but important purchase to me. I am a Belk Elite customer. I used a different card when I purchased. You can look up the business I have given Belk with NO returns. I am thoroughly discouraged with your company. You are losing a customer over a less than $60.00 purchase because of the run around I have been given.

I ordered Christmas presents in Nov. Fed Ex tracking show they never delivered. Been trying to get a refund since Jan 2018. It is now June 2018, Here are my email threads. Still waiting on refund. Obviously cancelled my Belks card after shopping there 20 years. But the lack of reply from them shows me they do not care.

Tara Kinman
Feb 28
to Janet, me
Hi Donna,

I sent the information to Janet Ferguson. I know that she has been in contact with our IT department to get the order updated and reflect paid, so a refund can be processed. As of right now they are still working on it. She is contacting them again this morning to find out the status.

Thanks,

Tara Kinman | Financial Analyst

980.949.2453 O | 704.329.9763 F

2801 W. Tyvola Road Charlotte, NC 28217 | belk.com

to Tara, Janet
Any update. This time line is really crazy. Unfortunately it makes me feel very uncomfortable about purchasing on Belk on line again Remember this was suppose to be a Christmas present and it is March.

Tara Kinman
Mar 1
to Kenneth, me, Janet
Hi Donna,

I asked for an update this morning, and was told that customer service was suppose reach out to you. I have been told that a refund of $132.93 was issued yesterday to your account.

I am going to copy Kenneth Elliott on this chain as well and ask him to call you.
Kenneth,
Please give Mrs. Harris a call. She has been working on getting this order situation resolved for months. Please let her know what the refund for issued for yesterday.

Donna Harris
Jun 5 (7 days ago)
to tyler_hampton, Randy_Garrow, don_hendricks, Jacob_Hawkins, Tara, donna-harris
Tyler, I could really use your help with this matter. This situation has gotten beyond ridiculous, Can you please look into this and provide update. My next course of action is small claims court. I hate to spend time doing that, however it appears I may not have a choice.

Donna Harris
Jun 7 (5 days ago)
to Tara, tyler_hampton, donna-harris, Randy_Garrow, don_hendricks, Jacob_Hawkins
I guess no one is interested in helping. Really? I am due this credit, I did not receive the shipment

Obvious no one from top down care about correcting they error. Bummer. I guess I have to go to small claims court for $132.

I went to my local Belk where I shop often I saw two swimming trunks salt life I wanted to purchase I did aself price check also a price check at the sales associate both came up as 13 cents. It would not let the sales associate total it up, she called the department manager Christy to help assist her, Christy the manager told me she could not give me the swimming trunks for that price, she can give them to me for $14 that's what they should have been she said. I told her that I did a self price check also the sales associate did as well and they were coming up as. 13 cent she would not honor that price. I shop there often for me and my family. i will not shop there anymore. Very rude and not good customer service for not honoring the price

Dear Sir,
I have all my paperwork and showed it to your saleslady that the first 2 Elf on the Shelf pajamas (Adult) size large that was ordered and Mickey Mouse pajamas came instead. Both times! The Sales lady at Sandhills Mall in Col., SC saw the mistake Belk made. She returned the Mickey Mouse and ordered Elf on the Shelf on May 25th and it hasn't arrived as of yet. I contacted Customer Svc. and the lady put me on hold saying she would check with someone. I was put on hold and she never came back on the phone. We may have been disconnected. I called back and was holding for customer svc. Then line was disconnected before telling someone my order never came which was Elf on the Shelf. The Saleslady Andreas was very professional and understood both Elf on the Shelfs came back Micky Mouse and she made a return and reordered. For the 3rd time ordering Elf on the Shelf on May 25th, I haven't received it as of yet. It was several left in stock when she ordered. First time I paid $17.99 when mistake by you sent Mickey Mouse Adult pajamas. Returned and she saw paperwork where Belks was at fault sending Mickey instead of Elf. I returned Mickey and they shipped it back. I was credited my $17.99 back & first saleslady saw paperwork also and saw Belk's mistake. Belk's didn't have any in the store or it could have been an even trade out. She gave credit back on my card and then looked on line and ordered me the Elf on the Shelf on line. She saw it was reduced on sale for $1.99. When that order came it was another Mickey Mouse. Someone must have put ups code on Mikey Mouse item. When I returned it to Belk's and explained to Andreas, her and the other lady couldn't believe I was going
through this again... She put on the paperwork "Briefly stated Elf on the Shelf". She then reordered again and I paid for Elf again off my Debit card. My order # is [protected]. All I want is for you to send me Elf on the Shelf (Adult pajamas, size large). Wanda Gail Floyd, 505 South Congress St., Winnsboro, SC 29180 "I have spent approx. $600 in the past 2 months from Belks. Please let me know an answer on the Elf on the shelf order as soon as possible. Thank you... Gail Floyd

Hello! My and my friend were shopping in the Summit store in Birmingham. We tried on a couple of item in the free people section of the store. After we tried on the items we returned them to the rack and walked to another section of the store. We came back for one last browse and heard a female employee with dark brown hair talking about us and that we smelled awful and to not go into the dressing room cause for a while. I just worked a 12 hour shift on my feet all day so I can admit I'm not fresh out of the shower.

I have been made to feel extremely uncomfortable in a store that I frequent and love! Regardless of whether the employee was talking about me or not, that's no way to talk about any customer at all! I'm extremely disappointed and hurt at the situation!
I enjoy shopping at Belk because of the otherwise friendly staff and clean store!

I ordered a pair of shoes online. Something I ordinarily don't do. Especially shoes! The shoes I ordered was one price, with a discount added that brought price down. The coupon was accepted. By the end of transaction/checkout, I was given final cost of shoes. Once I put my credit card information in, it switched to another amount that was minus the discount. That made the cost of the shoes higher in addition to shipping, handling and taxes. At this point of going through all I went through, I was like, the hell with it! Go ahead on and wait for them to come in mail. By the time they arrived at my house, they were the wrong size. I returned them to store in my city. After subtracting the full cost of shoes, shipping and taxes. They still owe me almost $6.00. So basically, I was cheated out of almost $6.00. Thank you, Belk's! I will not buy anything from you again! Online or in your store! Hope that $6 bucks come in handy because you will not get anymore from me, my family or friends! Below one star! One star ⭐️ is still a rating. You get, NO STARS!