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CB Fashion and Style Bershka Item not received, ongoing now for 1 months order 40221378754
Bershka

Bershka review: Item not received, ongoing now for 1 months order 40221378754

P
Author of the review
5:10 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I want this raising as a complaint, I have been chasing this for 1 month now with no resolution and I am sick of this poor customer service. As a business you should be ashamed with the way you operate.

I have sent x2 emails previously with no response back in early December! I have then had to contact your Instagram page to try and get hold of someone there to which the responses have been slow with no confirmation as to when I will receive a refund.

I have resent an email today along with images so I suggest you find my emails to see the images.

Evri left an order outside at 6.45pm on Sunday the 3rd Dec I was away and not home, I live on a busy street and there would of been plenty of people of people to leave the parcel with but no it was left on my door step and when I got home it was gone! It baffles me that you think its acceptable to work with couriers who leave parcels on doorsteps during December a month notorious for theft! I have checked with Neighbours and none have the parcel.

I want a refund providing this week or I will be taking this further through the ombudsman. I don't see why i should be out of pocket for items I haven't received and had to buy another outfit for works Christmas do's since there did not arrive!

Sort this out ASAP I have been more than patient on this matter.

order 40221378754

Claimed loss: £65.98 cost of both dresses not received!

Desired outcome: full refund including postage

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  1. Bershka Contacts

  2. Bershka phone numbers
    +34 937 667 698
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    Spain
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    16%
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    Ireland
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    Belgium
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    20%
    Confidence score
    UAE
    More phone numbers
  3. Bershka emails
  4. Bershka address
    Edificio Inditex Avenida de la Diputación s/n 15142, Arteixo, Spain
  5. Bershka social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Bershka contacts
Bershka Category
Bershka is ranked 17 among 724 companies in the Fashion and Style category
#15 Chicme Chicme #16 Goop Goop #17 Bershka Bershka #18 Grailed Grailed #19 Desigual / Abasic Desigual / Abasic

Most discussed complaints

employee behaviour
3
(opinions to this review)
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