BioLife Plasma Services
Reviews and Complaints

I went to the new location in Braddock PA, I've never donated before, this is all new to me. On my 1st donation, the tech was so nervous she was shaking. I told her she was making me nervous. She stated she was fine. She proceeded to stick me & I donated. Took over 1 1/2 hrs to fill the jug. Next day I had a bruise that covered my arm (picture attached is after 1 1/2 weeks) When I went to donate for my 2nd donation, they wouldn't let me donate. I'm only able to donate with one arm as my other arm has a tattoo that is too close to my vien. Went back again a few days later, the nurse cleared me, technician refused, said bruise was still to purple. Took over 3 wks before I could make my 2nd donation. Have had a different technician since with no issues, no bruising & I fill the jug within 50 mins. Now I'm going to miss giving my 8 donations within 45 days by 1 day because of the 1st technician. I've since found out she is new... guess I was one of her trial & error sticks. I've talked to management and they say they can't do anything about it. I was going to refer several of my friends here, but I've changed my mind. I think it's ridiculous that no exceptions can be made when something that happened is not my fault. I didn't ask for a newbie, yet I'm penalized and sadly so will patients as there could have been more donations from my friends. But I'm not referring anyone to have happen to them what happened to me. I guess I should be thankful she didn't do permanent damage.

I have recently been deferred from BioLife and I believe that I've been wrongly deferred. I've asked the plasma center to send me documentation of my history and the reason why I've been deferred and they refuse to.

I'm an African American and I've experienced a lot of roughness in regards to my experiences. I've had a phlebotomist stab me extremely hard and that caused issues in my arm for weeks. I've been slit by the needle when it's removed from my arm. There have been many experiences I've had with predominantly Caucasian phlebotomists and I'm being blamed for the bruises and pain on my end.

I've noticed that I haven't had much issues with minority phlebotomists and a few older Caucasian phlebotomists. Statistically, black individuals are given much rougher treatment than their Caucasian counterparts in the medical field.

I'm extremely disappointed because if I had not mentioned the pain I was in by asking for an ice pack, I wouldn't have been deferred. The issue is they'd rather me be silent about my pain than improve their staff.

I am a returning donor and I had someone use me as a reference for the $100 referral bonus and they completed their 2 donations and haven't received money so I came up the the plasma location and asked them about it and they told me they messed it up and didn't link him to my account when he filled out the reference card and made sure everything was good to go before he donated and they are telling me no one ever linked him to my account so now he has to donate two more times to get the $100 referral bonus I don't see how that's accurate information he shouldn't have to donate 4 times before I get my $100 for a mistake they made and I talked to a supervisor and he's telling me there's nothing he can do I want my $100 for his two donations because this is ridiculous I should not have to wait for something we've already done

This is the third time I have had Hannah defer me in a row first time was my temperature second time was because she dropped the blood sample kit on the floor and then told me my harmatica was too low third time in a row she defers me again because my hermetica is too low which I know is b******* I ate two huge salad yesterday I had a bunch of beans in chili I had four pieces of breaded chicken plus bread so I know damn well hermetica is just fine I have lost out on so much money because of her plus now my pay schedule is all screwed up and today alone to donation hurt people in front of me that Hannah checked their hermetica was too low as well seems funny how four people in a row got deferred because their hermetica is too low to

I got there at 4:10 my appointment was at 4:15. I got my physical and then was seated in a chair at about 4:45pm. The section was not ready for me. The bed had not been wiped down and all the martials had to be brought over. The girl left me 3 times to ask for help. No one could help her and then she stuck me. I had a hematoma so she stopped and went to switch placed with another person. Now 5:15pm they gave me an icepack and I left. When I got home I was only paid 20 dollars when I had 800 dollar coupon. This is super upsetting to me because I did everything on my end. You guys failed me and then would not pay me the 90 I deserved. On top of this I tried to talk to Jessica to fix the situation she was rude and un helpful. She had no solutions for going forward and would do nothing to help me. She was just telling me that all the customers have to be treated the same. I have along history of donating for you with out an issue. I would like someone to fix the payment for me and talk to Jessica about how to address customers and training her staff

Jackie she's picky and cursed me and I cursed her back I got deferred but she cursed at me first But she always gets the upper hand on everyone so I know this company won't do much but it's a start that lady has gotten away with so much stuff it's a shame I've heard her say I ain't going no we're tell what they want and ve also heard her say yal say yal ain't never coming back but yal do I throught your supposed to try to keep the people coming back no or push them out the door. That lady Jackie is something else and get away with how she treat the donor's

The staff seems more concerned with their personal discussions than taking care of any patient needs with one patient here we have been now waiting for proximately 30 minutes tough for them to finish what best little is like a just a happy time conference I hear about it laughing and saying they're going to but they don't give a damn error about it's going to wait and they have a good crowd and you can come back tomorrow they don't give a damn so that's what I'm I'm just say that

I have wanted to donate again for the past few months but still havent received couponf for 10 day lapse . I'm sorry but I will not donate for only 20$. My time alone is worth more than that. I received a notification on my phone that said I I could get 700 because they hadn't seen me in a while but when I opened BioLife app it disappeared and BioLife won't apply the coupon for me when I explain in person. Please email me couponme

To whom it may concern, I, Christopher scheduled an appointment at Staples Mill Rd center for first time visit. Shown disregard during process so I asked for transparency which was not given. Did not sign my station to station card, no explanation of procedure and given blatant disregard especially after I asked to use the restroom. Told not to come back there was an incident involving staff on video with me cussing, threatening, an aggressive behavior. (May 26 2021) I asked for another scheduled appointment in which I was told I'm permenately differed and police presence needed. (June 19th 2021). I whole heartedly disagree with actions an outcome of staff. Please be advised.

I switched where I give plasma because of deferals for protien levels. I received an email yestetday for a bonus if I returned. The initial donation had to be by June 12th, Saturday. The issue: When I left it was because of the deferral and how often it happened. In order for me to give again, my first visit has to be an SPE only. Of course, that will not be back in time for me to meet the initial donation deadline. Looks like I'm staying with Plasma Biological

When I signed up initially, I was told I'd get $750 after 8 donations as long as donations are within 30 days of each other. But after my first donation, I got a call that my protein level was low and I should come back for blood checks. I did this 2 or 3 times, all within 30 days of each other. By the time my protein levels were high enough, the days between my first donation and second donation we're beyond the 30 days so I'm no longer eligible for the promotion. I explain that I came each time within the required 30 days for the tests, and the required protein level was beyond my control, but they say it's not their problem.

When I first started here I had to wait 5 hours to donate and when I return I would get in pretty quick. Now at least this location does not care about its returning donors. I work graveyards and come here after work with the little time I have but lately they have been only pushing through new donors and leaving the returns to sit in line for hours past their appointment times. This is ridiculous! I finally got fed up and talked to a manager who basically said new donors come first. So I will find a new company to go to that actually cares about their patients and will write complaints to everyone I can

I'm a new donor at BioLife. I do this to
Make a positive difference in a person's life. I have donated plasma for the last couple of years at CSL, but a recent move puts me right across the street from bio-life. I'm complaining about the fact that I've been turned down twice in the 1 month I've been going there for not having an appointment. My job is very up in the air making appts difficult CSL would take everyone no matter what. Even 1 minute before closing they would take people. If there were 10, they would take them, employees stay late. At CSL the priority was collecting plasma donations for like saving medications & procedures. At BioLife it seems to be closing as soon as possible w/little urgency to the bigger picture & greater good. Everyone there is professional & nice and the place is clean. There just needs to be a refocus of why we're all there.