BioLife Plasma Services
Reviews and Complaints

For over a month I have attempted to log in to my account. When it will not accept my password, they offer to reset it, which changes nothing. This is a problem whether I am using a desktop browser (have tried several different browsers and removed privacy settings), or the app. I have left no less than four messages with zero response. I even left a couple voicemails for my local center. The only way to schedule an appointment is to literally physically go into the center and talk to a person there to schedule it. Please look at the app reviews to see I am not alone in this problem and it should have been resolved a long time ago.

Hello this is Marlene Golden, there is a glitch in your website and phone numbers to ALL MI Centers. I've Never spent so much time on my phone and computer attempting to Contact a Business! I don't believe this is New information for Any of You! Losing potential customers due to glitches. VERY DISAPPOINTED.
I started as a donor in Austin Texas, No Problems! Now I can't do the basic stuff like Make an appointment and change my donor Center!
HELP ME WITH THIS PLEASE

Donating plasma at BioLife Plasma Services has become a joke. On a normal basis, donations should take no more than an hour and a half. But lately donations are taking 3-4 hours. BioLife cares nothing about sticking to the appointments. They increase promotions to bring back lapsed donors and/or gain new donors, but refuse to increase or properly staff for the promotions. And, then they move new donors to the front of the screening line and those waiting to donate. I also believe that during lunchtime they "fudge" the tech to donor ratios, which puts donors at risk. I donate because there is a need, but this has become ridiculous and not worth my time.

Hi my name is Natasha Coley and I referred my boyfriend Brandon Levine to donate in April so that we could get the extra $200 for referring a new patient. it and he . He was rescheduled about three times. Because they we just too just to busy to take him so it took us into May 5th for him to finish his donation. He was given and an extra $50 coupon which they did not honor the only give him 25 of it and I only got $100 payout instead of the $200 for my referral. He was promised that we would get the $200 payout and he would get the extra $50and kept rescheduling him so can someone please fix this situation immediately thank you over today did not honor he only got 20 my email address is [protected]@gmail.com. ot phone number is [protected]

I referred 2 of my friends. One didn't really like needless but he went because he wanted to help someone in a good way. Well they referred me wrote the cards. I never got referral bonus
Thank you. I feel they need a better system. Maybe have them fill it out on the computer on the questioner. I understand things happen. I called and can't threw. I donated and asked but they didn't know why.

There so called platinum level only receives 30$ on the first visit of the week while new people receive 100$ or more on there first weekly visit due to this wait time and time at the center has doubled not nearly enough staff regular donor compensation sucks they never answer the phone or e mails

I made an appointment at the Broken Arrow Biolife facility, and waited for my turn, not really in a hurry at all. I explained to the ladies taking my information that I had seizures from epilepsy, but it was mainly brought on by sugar issues. I went through the intake process, a nurse, I'm assuming, came and asked me if I was allergic to tape, I told her that I wasn't allergic to scotch tape. Eventually I was taken back and my veins were assessed and determined very good. Then the lady who came to ask about the tape took me to her office told me that because I have seizures I'm not eligible. For three years. I didn't see anything on the site giving such an indication. Also, why take me back to assess my veins since the seizures were made known to start with? I can only assume that it is because I am a Muslim woman and I cover my hair.

Blood in the plasma line, not my fault but still goes against me. I'm halfway through my "promotion offer" and suddenly I can't donate. Went in twice (my time is worth something also, not just yours) to be denied because of something w the mail service, huh? Need to test you again? They really don't care if you donate or not! They don't try to resolve issues, just pass you along to some other staff/nurse that doesn't have a true answer. Seems like it's because my donation amount was increasing! This company's staff could care a less if your time is wasted and they turn you away. It's fishy and the nurses behind the desks don't care about resolving problems. They're just as happy for you to walk away and, act like they prefer it! Definitely didn't try to resolve why I couldn't donate! It's a circus/zoo environment! Why schedule SOOOOO many that you wait 2 hrs to begin your donation? The white cards they fill out aren't correct re: how long each station takes. I've had a 3.5hr door to door donation time, more than the initial visit. Be prepared to be there a long time, which I managed, but then get denied for reasons like "mail service"? How does that go against me? They manufacture reasons! Waste of my time! The staff is overworked and it shows with their "I don't care attitude".

What is the policy and procedures to donate ? Do I need two bouncy veins or not? They don't know the anatomy of the veins so how can they insert cannula's into the veins?

At the Middletown, Ohio facility, the staff has a COVID sign requiring everyone to wear the masks over their nose. (Duh, that's the only way it should be worn.) Anyway, many members of their own staff aren't wearing the mask over their nose. Lol. Other than that detail, the rest of my experience was ok. Longer than it should have been but it's good that so many people are donating. The needle had to be moved around leaving a bruise and then they had to switch to the other arm so another poke.

I arrived at biolife 10 mins before appointment and was told that there was a line about 30 min wait. I waited in my car and no one called still after 30 mins past. This is the second time I was left uncalled by pager system. Not so mad about wait time more that I walk in and I'm at top list but no one on computer or in line to be at all. I'm just sitting down to Donate at 134pm my apt is 1155.