BioLife Plasma Services
Reviews and Complaints

I first want to start with this link :

https://www.complaintsboard.com/biolife-plasma-services-permanently-deferral-c908073

This is, WOW. I cannot , but also CAN, believe that I’m not the only one. Look how many people have gone through the same situation.

I’m gonna copy and paste the email I originally sent out.

Hello. I'm really going out on a limb and hoping this works. I have tried to send emails out to Bio-life to share my experience at my most recent appointment and had no response nor will anyone return my calls.

At my last appointment, i was questioned about a new tattoo. Unfortunately, I didn't have any pictures, videos, or anything to prove what day I got it due to my phone being super broken. I explained to my 'nurse' that I had ONE picture and it was from my social media but it doesn't have a date, but it had a countdown to the date (which was in january, but because it was uploaded to my gallery, it didn't show all of that information). THE DATE ON THE PICTURE WAS THE DAY THAT I DOWNLOADED THE PICTURE TO MY PHONE, WHICH WAS APRIL. AND HE TOOK IT UPON HIMSELF TO BELIEVE IT WAS OF 2022(which I guess that could be my fault because in the beginning of the 'interrogation' , I DID say that it might've been around the end of last year , i just couldn't remember because I medically have a memory problem, which I also explained!) MY TATTOO WAS DONE BEGINNING JANUARY OF THIS YEAR AND I FINALLY FOUND A RECEIPT TO PROVE IT! I WASN'T THAT FAR OFF FROM MY GUESS, SO WHY DID IT GET TO APRIL 2022 ? . Nonetheless, that is why I am sending this email. My 'nurse' said when I find proof, to contact Bio-Life. I am unemployed at the moment, I JUST moved back to California, and I can't believe I have to go through this. I took ever precautionary step I could think of taking after I got this tattoo just to make sure I was able to donate by the time I moved back to Cali, and at the end, I still ended up screwed? I called my center in Texas the day after this happened because when I got the tattoo, I was still living there and I called them to ask how long I had to wait and they even said they would make a note of it, AND THAT IT WAS A GOOD IDEA TO CALL. SO WHY WAS THOSE NOTES NOT FOUND? I DON'T KNOW, HOW IS THAT MY FAULT? The center kept asking if I remembered who i spoke to and I said no, I didn't bother to ask for a name, I wasn't able to donate for a while anyways. So when I came to this NEW center in Pomona, I tried so hard to explain to this guy that I already had a talk with the previous center I was at, and that they already told me how long I needed to wait, which is why I was there to donate because it was already over the 4 Months. WHY DID THIS GUY TELL ME IT WAS 6 MONTHS!?!? He didn't need to say it, but it was ALL over his face that he didn't believe me. Why would I need to lie about a tattoo I got? We go to Bio-life to make money, but I am NOT that hard up for money. I TOOK EVERY PRECAUTIONARY STEP I COULD THINK OF AND STILL ENDED UP SCREWED! And the cherry on top- the lack of professionalisms from BOTH bio-life centers. From the attitudes, talking over me, ignoring me!? So now- How can I fix this? Will this affect my eligibility to other centers? I really do want to fix this with BioLife, there's a reason I kept coming back; not every experience was like this. But Like I said, I got back in contact with my tattoo artist and he was able to pull up a receipt for me. If there's a way I can send that over, PLEASE LET ME KNOW.

I am so sorry for the inconveniences. But Thank You.

I was due for my physical and I went in to have it done and also donate bc I had a promotion. All my vitals were good and everything was good until I got into the nurse room with Brittany. She told me I had to have a receipt for my tattoo that I had gotten over a year ago. I had picture proof in my phone for when I had gotten it but she refused to accept it and said she was gonna put in the computer that I had gotten it done that day which meant I couldn’t donate for 4 more months. When I told her she was wrong and that she was lying she said it was her decision and it was done and finalized. Came back the next day to talk to a manager and he said the same thing and refused to accept the picture proof.

I've been going to BioLife plasma center in Columbus Georgia for over 2 years on and off. Usually my pulse is about 101 so I can't donate. No problem I understand it's part of the process. Well the last few times I went I had a male nurse pull me into the office and Inform me that if I had one more the facility could defer me until I see my PCP and get the "full works" to make sure there is nothing else going on. I went ahead and did that before I came back to the center. Seen my Doc. On February 16th 2023. When I went back a few weeks later, I turned in the medical form, a form that specifically stated.. "She is medically stable to donate plasma." Unfortunately, for whatever reason the medical document was lost and not put into my file. I returned on May 23rd, finally passed all of the screening process, even the ladies at the front was happy for me! I go to have my physical done by a nurse that I had already been informed to avoid her at all cost. I was told by not just other donors but staff members as well. My oldest daughter went almost 2 years ago, this would have been her first time donating, ever, and she came out angry and on fire, informing me that from the moment she went into Evettes office the lady had an immediate attitude with her and informed my daughter could not donate because when she was 14 she took antidepressant and needed a paper stating she is no longer on the medication.y daughter received this medication for a month on the military base...at 14! She was 21 when she was trying to donate. I have never had any issues with any other staff members up there. I believe the rest of the staff knows how to treat donors with respect. Evette, on the other hand is not only rude but is costing BioLife countless of bottles of plasma because she clearly hates her job and doesn't seem to want anyone in the back making any money! I later, that same-day turned in the medical form again, but got an attitude immediately with me because I showed out on her, in other words calling her a liar. I slammed the paper down on the desk as she was asking me to leave. She couldn't even be professional enough to say come in my office and let me see the medical form. No, immediately just told me to leave.

Horrible place, awful staff, nobody calls you back, I made appointment then when I got, there they said oh no, the app is different, so we can’t see you today, you have to have a physical, no I don’t i’m not new, so wouldn’t let me donate. So nobody knows anything, they tell you nothing on app is right. But yet they keep sending me emails saying to please come back and donate. Not worth it, this is the worst plasma place in omaha. Don’t waste your time. It’s too stressful, nothing about this is easy or helpful. They don’t care about people, they’re not happy working there. It’s horrendous

I suffer from sever anxiety so before I went to Biolife to give plasma - I called several times. To make sure I had everything I needed to make it a fast interview. They told me I may need a drs note, so I got two.

When I got there - I gave them some info. They took me to the donating chair to see if my vein was good. Passed that. Then I had to sit - get blood pressure and body temperature checked - passed. Got blood test - passed. Then sat and answered questions on a computer for 1/2 an hour. Then - I had an interview with a nurse. This was already 2 hours! The nurse went over the same questions I just answered. Went over my med list and started asked personal questions about my health. Why was I on this med. was it helping? Have I been in the hospital ever - why? How long? U ok now? Even a cesarean I had 40 yrs ago! Then when he saw I had depression - the interview changed. He treated me like a criminal. Asking personal questions! Which were none of his business and had nothing to do with plasma. He refuses my 2 notes from my drs. And said I couldn’t donate. Because he wanted to contact my drs! All because I had put I had depression 10 yrs ago! It was a horrible experience! I called to complain. And got no sympathy.

For someone who manages their bipolar disorder this company is a huge insult. Despite being on medications (none of which were listed as red flags) and seeing both a psychiatrist and psychologist on the regular (for over 5 years now), I was instantly rejected from donating. Again, this had nothing to do with my medications, none of which were on the rejection list. I was denied simply because I had a "psychiatric disorder" and I would continue to be blocked from donating until I had a form filled out by my healthcare provider (not myself). As if to add insult to injury, the form asks things like, if I can be trusted to give an accurate description of my medical history, if I am competent enough to understand the procedure and potential side effects, and if I have a legal guardian (I am a full grown adult woman). For those of you who have never donated before, I had spent 40 minutes prior to this evaluation filling out a questionnaire that had me confirm my medical history and my understanding of the procedure and it's side effects. Despite this, I was still asked to provide proof of my competency and ability to provide an accurate description of my medical history simply just because I am diagnosed bipolar. Proof that I could not provide for myself, proof that had to come from a doctor.

My boyfriend, who has depression and takes meds (but, unlike me, does not see a psychologist or a psychiatrist regularly) was not asked about his "psychiatric disorder" and was still able to donate. They actually had more questions about his asthma then anything to do with his disorder!

I was diagnosed as bipolar in 2019 and since then I have NEVER felt so discriminated against like I was here. Needless to say I will NOT have this form filled out as I will NOT be returning.

First off this place is very rude.. they act friendly when you first come… but the technicians are smart mouth and rude.. and when you get smart back you get deferred…

Today they got rude because I asked if my bandages could be criss crossed so my elbow could hv more flexibility.. because them bandages be tight. … the tech girl sd.. I’m going to do it the way I do..

And I had a problem with the way she was talking to me..

And she called her co-worker manager girl over.. who instantly started looking at me side eyed…and she gonna say we don’t do cruss cross. And I sd I’ve been hvn it done b4 w/ no problems..

I sd they rude. And she yells send that file to me. Meaning so she could defer me. Fr asking a question..

So then I tell her hv a Wonderful Day..

Ask person at front desk for corporate number. Of course she didn’t know it. Asked to speak to manager Ian came to tt me.

And if course not knowing story sd I yelled at his workers. They a damn lie and I told him that.

He sd I couldn’t come back because they lied. So I cussed all them out. They Petty Asf looking for a reason to defer someone cause they already judging you for coming. I donate to gv back for the help we received when my child was hospitalized.. because she had 2 transfusions and is no longer here but this Bethel Rd. Location is Funny acting cause there in the Caucasian area… and look down in AA people

I was put on a medical hold by bio-life. I wasn't told until I called a nurse Jennifer who said you can not donate now, no reason and I then asked to speak with another nurse she said, she is not in and non of your business when she'll be back. I called another location and that nurse said, we can not disclose any information over the phone, however you can go to your donation site and ask to speak with a nurse that can go over it with you. This has now been a week calling two location and then waiting for them to call back. JENNIFER AT Harwood Height is a VERY RUDE NURSE. If I was the manager she would have been written up for the way she communicates with donors! I will not deal with Jennifer at all.

I go and donate plasma at Biolife- have done it almost 6 months. Very few people are nice and the rest are downright rude and they do not hid it. Then they miss your vein cause a bruise by fishing around and getting someone else and then because THEY bruise you you now have to go see the nurse until your bruise goes away and that adds on an insane amount of time so you end up being there like 2 hours or more.

I have had dry skin on my elbows forever- not ONCE has it been an issue and today the girl said I need to see the nurse- they are the worst

Hello, I find your company advertises much stating how important our donations are, saying how much you appreciate we donors.

If what we do makes such a difference, why do keep keep Drastically cutting back on what you pay we donors? It often takes quite some time to donate, minimum 2 & 1/2 hrs IF Lucky. Your company makes quite the large amount of money. You are opening facilities around the country, training people. If it were not for us donors they would have no one to learn, train ‘ practice on. I find this behavior from BioLife extremely insulting, degrading & disrespectful I do hope you start paying what we mean to you. It is our plasma you need.

I decided to try something new and went to donate plasma today. I will probably never attempt again. They said it would take 2 hours including the donation. I was treated very rudely from the time I walked into the door until the nurse said I couldnt donate because of a medical issue every dr I have said is not a problem. If they would have had the common courtesy to return calls I called had a drs excuse for them. thank you BioLife Plasma Services in columbus for wasting my gorgeous Saturday afternoon. I wouldn’t recommend you to anyone. Out of 5 stars I give you a 0.

There is an employee named Temple who was very rude to me. I am hard of hearing and when I didn't understand what she said to me she got frustrated with me and raised her voice. On another occasion I went to donate and the guy who was inserting the needle gave me a hematoma and then pulled the needle out and reinserted it. When he saw he had pierced the vein twice he pulled the needle out, put a gauze on it, said "put pressure" on this and ran off to get a nurse without telling me what was happening. I panicked and asked what was happening and the nurse explained and told me not worry and that I'd still be compensated for the day. Then today when I was getting my vitals checked before donating, the lady that was doing it told me that my heart rate was a little high and would need to recheck in five minutes. So she had me wait in the vitals recheck area and left me waiting for about twenty-five minutes before I asked someone else what was going on. She then came back and said she couldn't find her face shield.

The technician inserted the needle poorly such that the return of red blood cells was leaked into the surrounding tissue resulting in a huge hematoma that made the entire arm black/blue & extremely painful (front and back). Tried to contact Biolife management by phone and email but no-one responded which is terrible customer service! Do not plan to ever return!

Manager was beyond disrespectful and very phony. She was asked to speak to someone other than herself to handle the issue of switching appointment times with my husband, it resulted in her telling both of us we can wait out in the car, an that she would call the police. We told her we were late because we take the bus to get to the location. There was no reason for her to act very smart, stuck up, and selfish because she was the only manager up front. She did not represent the company well at all, and because of this incident I will not be going back to BioLife to donate plasma ever again. The Craig location Las Vegas has really made me change my mind on donating and I will never donate here again or refer any family or friends to go to this location.