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BioLife Plasma Services
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2.1 8 Reviews 783 Complaints
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BioLife Plasma Services Complaints 783

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5:49 pm EDT
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BioLife Plasma Services Discrimination

I had an appointment scheduled and went thru most of the process told bio life I was jobless and they called me back into a room with a piper and she said I said I was homeless when I effectively produced my drivers license with my address on it and two bills in my name from my address there is a manager piper who didn't ask me but shunned me from services. I an jobless and need this help. It was my first time and I'll never be back.

Aug 1 2023

2:10 pm was my appointment time.

Desired outcome: They need to keep me as a donor anything less won't be sufficient for me.

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11:55 am EDT
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On top of being violent all three have and are happy to break the rules or bend them to fit their needs they are in abuse of power and give people the runaround where the rest of the staff doesn't. This was at west 32nd Street Joplin Missouri the date was Monday July 24th at 3:30 pm my appointment was at 4:00 I am a female. Reason for complaints abuse in power and giving people the runaround

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11:49 am EDT
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BioLife Plasma Services The managers bed side manor sucks...!!!!

the first time I returned to biolife after 2 years online it said I would receive 800 dollars when I got there they said special didn't apply to them and the manager missed my vain and had to stick me again she didn't apologize for her mistake kept making excuses... then the other day Sunday the men's toilet wasn't working and I had to use the bathroom emergency left to go next door and when I got back the same manager who miss my vein said I could not donate because I answered my questions and I shouldn't have left... but I had to use the bathroom number 2... that's not kool

Desired outcome: reimbursement of my Sunday Bonus and give me my compensation... for being a new patient

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9:04 pm EDT
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I feel I was wrongly deffered. I donated and ended up with a hematoma however I had no idea what it was and upon asking the guy who did my donation he really didn't explain anything so I went to the hospital where the doctor was being rude and of course being in pain I got rude back. Due to something that happened in the hospital and not even in biolife...

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6:33 pm EDT
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BioLife Plasma Services Violating HIPPA privacy law

BioLife is forcing people to give protected information and they are tricking people into giving them full access to their medical records for information that has nothing to do with the situation and is none of their damn business. Two nurses both lied to my face saying it wasn't full access but I'm highly educated and the form they have you sign is contradictory to what it says vs what it is actually getting.

I had a high pulse right it was 2 points more then they allowed simply because of nerves so they said I had to give them full access to my medical records including protected areas to determine I was ok to donate that makes no sense my doctor could easily answer the question without providing my entire medical record. This is a clear violation of HIPPA PRIVACY LAW and my constitutional rights to privacy.

Further bullying people into signing this release is unethical.

Desired outcome: For them to stop breaking the law and being deceitful using backhanded tactics to get information they have no right to be asking for

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10:44 am EDT
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9:33am 7/21/2023. Walked in to make an appt. HEATHER, this lady was concretely rude and unprofessional. I understand you all are busy. I asked her how much was the donation fees. She said 700$ month. I then asked how much each donation and her response was..."calm down, you seem anxious' and laughed. You really need that lady away from the public. Totally unnecessary. I will not be back! Marsha Duncan [protected]

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9:43 am EDT
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The first couple of years when I first started donating never got deferred when samples came up fastfoward as soon as my ex came into the picture with the head nurse all of a sudden coincidence after coincidence started happening from people messing up my arm to even though I drink whey protein everyday did my samples on Saturday and Thursday they came back...

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3:05 pm EDT
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BioLife Plasma Services Plasma donation

Hello I'm new to this donating I was told the first four visits I would get $125 I was never told about a 30 day. Yesterday I went to donate everything went well I get to the ATM and discovered I was only paid $50 when it took me $20 to get there I was really upset I tried calling yesterday over and over and couldn't get an answer so I called this morning got an answer it was told there was a 30-day period when I do nothing about it and that I'm pretty much screwed out of $75 I don't think that's right I feel like that money is owed to me when people go to donate they should add a 30-day period not safe 125 your first four visits so instead of this lady trying to make it right and to keep me coming back donating pretty much just said I was screwed

Desired outcome: Me get the money I feel that's owed to me and me continue donating

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1:33 pm EDT
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BioLife Plasma Services Assistance

They never answer the phone. I was told to wait for the app to upload even though the app says to co tact my center. I find it almost impossible to get an appointment. I'm almost always skipped over and when I say something about it calmly I get attitude like i was the incompetent one who is responsible to read my name. The many times I got attitude for requesting a professional phlebotomy tech..

Desired outcome: I just don't want to waste my time walking 26 minutes in the sun a ynore to deal with someone else's attitude. I deal with enough in my life. I am just done going I guess.

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1:11 pm EDT
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On 7/11/2023, I had an appointment scheduled at Bio life at 2882 S. Maryland Pkwy, Las Vegas Nevada. This is not my center of choice it is just the one that had an appointment available at this time. I have never been to this location before. As I walked in, I had my two children with me. As the other center I go to, have allowed my children to sit in the...

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2:48 pm EDT
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BioLife Plasma Services Permanently deferred for scaring of old tattoo from yrs prior

I started donating plasma back in 2018. Was deferred in 2019 months after already donating without a problem..i had all of my tattoos listed and one of my tattoo is permanently raised as it covers a scar from an accident. Today 7/9/2023 i went to go see if i was still eligible and was told no because of said tattoo. To this day it is still scarred. What can i do to fix this? Im honestly really upset about this. The center is the wausau wi center. Please contact me asap so i can fix this.

Desired outcome: To be eligible to donate, as this was not my fault and the doctors misunderstood and or didnt have a vaild reason for deferral

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6:17 pm EDT
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I was drawn on july 6 2023 at 9am . It was first on my left arm, the first round of flow works then stop, the staff reposition the needle, inserted it some more but its still did not work, He then draw on my right arm , again the first flow works, then stops, again he repositioned, it did work, by the blood is dripping on my arms, He stop the process then...

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11:31 pm EDT
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I went on July 5, 2023 as a first-time donor. After all the testing and preliminaries, I was seen by a male nurse. He told me that I would not qualify due to the fact that I had bronchitis more than once in my life. My blood was tested and approved. I had good veins and also have a rare blood type that is in need. I have not had any lung problems for the...

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3:18 pm EDT
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I recently attempted to resume donating at BioLife. A very long period of time had passed, and I’m at a new stage in my life where some extra income would be very valuable. I received numerous reminders, offers, etc. before the day of my appointment. At my appointment, I was eventually informed that I had been “deferred” from donating almost ten year...

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4:20 pm EDT
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BioLife Plasma Services Donations

So I take the bus to all my donations which takes two hours to get there. When I first started this they were giving me a hard time about my address. So four trips later finally got that taken care of. Then went in there to donate today n they are telling me I was in there on Saturday and I wasn't because I work all day on weekends. I have proof of this n I do not give my information to anyone anyway. I donated on Monday and Thursday but never have I went in there on Saturday. someone had better get in trouble for this because I'm getting tired of the runaround like I said I have proof that I worked on Saturday n if I came down after work it would put me there after they closed im very upset about this I'm trying to make extra money n taking all these bus trips that take two hours for free they should really be giving me something n one day if they keep this up I plan on having their job

Desired outcome: I want some of the money from wasting two hour trips to get there n something needs to happen about them lying

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8:42 am EDT
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The lack of communication from app/ the incompetent workers I drove all the way across town after working a 12-hour shift to donate plasma the biolife app let me schedule an appointment for today I get up here and they tell me I cannot donate because it's within a 7-day period you can only do two times but I donated on a friday and a sunday, sunday is the...

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4:00 pm EDT
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My blood pressure was 8 points too high, so they said come back the next day to donate. Spent the last of my money to get there when they hit me with a test that takes a week to get the results. Not one employee said anything about that and I was goaded into coming in so they could say I can't donate today(especially when I witnessed them bending the rule...

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7:48 pm EDT
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I went in for my physical appointment and first donation at the Tukwila BioLife center on 6/21/23. During the medical questionnaire, I was asked about allergies. I stated that I had an allergy to one medication and seasonal allergies. I said that my eyes were typically watery or itchy due to pollen. I was told that since I was experiencing allergies, I...

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3:03 pm EDT
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So called management permanently deferred me from my 15 years of biolife due to April, a nurse whom lied about the conversation. Krista couldnt tell me who the manager was that deferred me though. Funny how it is the nurse the night before could tell. A specialist removed a very small lipoma on right and left forearm. The questions on computer before...

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7:04 am EDT
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BioLife Plasma Services Donor eligibility

Hello my name is Daniel becker, birthday 2/24/2000 last four of social 6247. I was recently deferred/denied for life because of IV marks I had from a hospital visit. When asked I was scared I would be not able to donate, so I was sent to the doctor to have a form filled out. When I returned with the form about a week later I was given a call saying I could no longer/ ever donate again. I am a healthy in shape person who has been open with all medical history. Bio life and plasma are a huge part of my life and I would truly like to continue to donate, I apologize for not stating I was in the hospital but I was clear on it when getting the forms handed in from the doctor. Plasma helps me in so many ways in my young life and I don’t want to just give it up because one mistake.

Thank you. Danny .B

Desired outcome: I would like to be able to continue to donate.

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About BioLife Plasma Services

Screenshot BioLife Plasma Services
BioLife Plasma Services operates as a plasma collection agency providing plasma to healthcare industries. They offer plasma donation services in a clinical setting, where individuals can contribute plasma used in various medical therapies. BioLife emphasizes safety and cleanliness in their facilities and provides compensation to donors for their time and contribution.
How to file a complaint about BioLife Plasma Services?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for messages or comments from BioLife Plasma Services or other users who may offer advice or support.

Overview of BioLife Plasma Services complaint handling

BioLife Plasma Services reviews first appeared on Complaints Board on Dec 1, 2008. The latest review Discrimination from employees was posted on Dec 5, 2024. The latest complaint Abuse of power was resolved on May 07, 2024. BioLife Plasma Services has an average consumer rating of 2 stars from 791 reviews. BioLife Plasma Services has resolved 209 complaints.
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  1. BioLife Plasma Services Contacts

  2. BioLife Plasma Services phone numbers
    +1 (800) 828-2088
    +1 (800) 828-2088
    Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 6 6 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 4 4 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
  3. BioLife Plasma Services emails
  4. BioLife Plasma Services address
    1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
  5. BioLife Plasma Services social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 06, 2024
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BioLife Plasma Services Category
BioLife Plasma Services is ranked 10 among 497 companies in the Medical Services and Facilities category

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