BioLife Plasma Services’s earns a 2.1-star rating from 791 reviews, showing that the majority of donors are somewhat dissatisfied with donation experience.
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Plasma pool test
So me and husband we're donating plasma for extra money on side of our jobs we had at the time which wasnt paying enough to support a family of five. We have been going there for for a few months. My last donation was in June and I was told they were going to put a hold on donations until the plama pool testing results werein. It took a month or so for me to find out results. Finally I receive results and I was positive for hep c. I then got tested through my doctor and it was negative. Bio life called stating they ran another test. And it was negative. She stated it was a false positive because there were mistakes made in lab. Now I'm on deferment list.
Desired outcome: I'm asking to fix the mistake that was made by removing me from the do not donate list. I should be on that list because I've never had hep c. I'm trusting bio plasma to be professional and do right by this
Plasma donations
Hello, my name is Tammy Thorson and up until recently I was a plasma donor but was deferred permanently in which they accused me of hiding or being on certain medications and that's not right or true. The medications that I am taking is stuff that you can buy over the counter too. The reason it goes through my insurance is so I don't have to pay for it so...
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Appointment
I've been seeing improvement in how the center was scheduling their services professionally improved. Then I go back to donate and sure enough their is 3 hour time when you get out. That is greed. When you ask to schedule stick to it. People also have a schedules. Not sure what happened that day. Biolife respect peoples time. Don't over schedule or hire a professional scheduler.
This complaint has been resolved automatically due to user's inactivity.
Replied
Referrals
Detroit/lavonia Michigan biolife refused to honor paper referrals that I gave to five friends. "Biolife managment "Detroit Mi Ms. RE. B. Stated perhaps my referrals forgot to give the paper referrals at the time of there first visit. They did not. Then I was threatened by her being told that my demeanor was inappropriate when I was attempting to explain my issue. I was not reimbursed five hundred dollars for my referrals. I was given 100 and told we take care of our donors and I did not have to donate that day and to please not give any more bad/ negative Google reviews. I have come to the conclusion that the nurse who does the intake did not honor the referrals. I really don't know but she had a problem with me asking her her name. The only way to refer one is through the app and they claim by word of mouth. They nolonger have the paper referrals available at either locations.
Desired outcome: 500.00 reward for my five people I referred
I will not subject myself to be surrounded in a room of people who will not honor nor have any intentions to honor my request or will I put my self on any position with any employee at my acknowledgement ang agreement to meet to be looked in my face and lied to. No Ido not wish to meet with anybody. And I must remain positive knowing that my donation does matter and it saves lives and I will no longer have to donate once I have overcome my financial obstacles. Doing good for a good purpose that could possibly affect my own health. NO THANK YOU
Denied my schedule appointment
I had an appointment 09-01-2023 for 6 pm. I arrived to the center at 6:08. The doors was locked. I was told that instead of the normal 10 minutes. i could only be 5 minutes late. I was never told this information. I have been donating there faithfully 2x a week. I informed the manager Bill that I was trying to be a participant in the drawing for $1500. He just shut me down and out.
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Denied donation
I visited BioLife a few weeks ago to see about starting to donate. After I went through the questionnaire, health assessment and interview, I was deffered because I have Biopolar II. I was told I couldn't donate until I had my psychiatrist fill out a form clearing me to donate. I went throught their required process and a few days after the form was faxed...
Read full review of BioLife Plasma ServicesIncompetent service center personel and leadership
On 27 August on or around 1635 I arrived to Biolife location at Orlando Good Homes rd. After completing my bloodwork I went on or around 1650 to wait line for plasma extraction. There was approximately 16 personel waiting I was waiting in line for 55 minutes. During this time staff did processed one person while there were numerous open systems available...
Read full review of BioLife Plasma ServicesMalpractice
Everything was fine until it wasent. Appointment was 1 hour before closing . Not a lot of people in there . The connected me to the machine and started it . About 3/4 of the way through I felt like I had to throw up which was odd. I look over at the machine and there is blood dripping off the machine . I look down and there was a pool of blood ! I kept...
Read full review of BioLife Plasma ServicesDoctor and nurses
First off, everyone that works there seems to be dead inside. I witnessed no true organization or procedure practices that were being consistently followed. I literally can't write down all the incompetence I witnessed over the drawn out 22 days of hell they made me go through before being rejected on giving plasma. So, I did the intake, saw the nurse. I...
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Pay/poor management
I would of gave zero stars if possible. I want start by saying I accepted to do 4 donations for $400 for 4 donations in a month. I made two donations with no problems. I went donate on July 20th 2023 and was declined due to someone losing my speed blood test from what the manager told me. The manager that was a phlebotomist had to redo my speed blood test...
Read full review of BioLife Plasma ServicesLack of concern or care of donor.
The person plugging me in didn't say anything to me but ask my name put the arm cuff on stuck the needle in and walked away. When she came back finally I told her my are was going numb and look to be turning colors. She gave me something to hold. Took forever for me to donate and was painful. Wish they could make sure it's comfortable, like other donation centers.
Desired outcome: Make sure the donation process is painless and as comfortable as possible
Replied
Waiting.
After I got screened, I had to wait an extra 30 minutes in the chair bc I’m a double red stick. They did other people before me and I requested the person. They did 4 people after me who sat down after me and they told me because I refused the person with no double red experience that I had to wait or come back another day. I have been coming for 5 year...
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Plasma Donation
I visited the plasma donation center recently and had a disappointing experience. The staff seemed disinterested and lacked professionalism. The donation felt rushed and left me with concerns about my well-being. There are always new employees that don’t know what they are doing. They set up the machines wrong and one of them gave me a huge hematoma, see...
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Not extending promotion
I had 3 successful donations. On the 4th the staff bruised both arms due to poor sticking. For that reason of the bruising, I couldn’t give for a week. (turned away after checking in and seeing the bruises). I now will not be able to receive the final payment of my promotion due to the expiration date. The manager told me she is not allowed to extend...
Read full review of BioLife Plasma ServicesContacts Agreement New Donor
On August 10, 2023, screening new donor plasma and complete physical the agreement was $800.00 for 8 donations within 30 days and before August 13,2023.
I am unable to make an appointment...The website has me blocked.
The Biolife Center for discrimination location at:
1625 Pleasant Hill Road
Ste: 130
Duluth, GA 30096
[protected]
Accused of Discrimination
I am unable to make appointments on the website
Desired outcome: $710.00 or fulfill agreement.
Replied
Faulty equipment for routine health screening
I went to Biolife Plasma this week where my time was wasted yet again. I am a fit athlete, and the last two times they measured my pulse they told me my resting heart rate was too high to donate. I lift weights 5-6 days a week; cardio is also 5-6 days a week. Both are at high levels of exertion. My diet is very clean. I had zero caffeine in my system...
Read full review of BioLife Plasma ServicesJob application
I was notified through INDEED of a job with BIOLIFE PLASMA SERVICES and filled out the application. I then received emails from TAKEDA asking if I would be able to travel to be trained for 12 weeks, rental car, hotel and food provided. Was sent to a link to do an online video interview through a company called HIREVUE. I tried to reschedule the interview due to illness in my home. Upon trying to contact BIOLIFE, they inform me that I would have been contacted by TAKEDA not a subsidiary there of. This is very upsetting because less than a year ago I lost a large sum of money to a real estate investment that did online transactions. Please help me to get some kind of personal/financial security.
Thank you.
Sincerely
Laura Bass
Desired outcome: Knowing my information hasn’t gotten into the wrong hands
Replied
Lab and management staff
A little while ago I had to give a blood sample due to the times I have donated, after a few more time of donating I was told I was not able to give at this time due to something happened to my sample and I needed to submit another sample which I was glad to do. I was told that I would hear from the staff in 3 to 5 days and I would be able to return. First...
Read full review of BioLife Plasma ServicesCannot donate
Hi I am Dapoma Radcliff I am 63 years old been accused of being rude on several occasions. I donate at the Casselberry location. I only had one incident with an employee name cheese and I put a complaint in.a month ago.I feel retaliation and bullying took place today I was told I couldn't donate because I was rude ,I asked to whom and when. The manager said...
Read full review of BioLife Plasma ServicesPolicy
When I did my initial physical. We went through all my tattoos and piercings. I got about 20 scattered about. The newest one was done 5 years ago. We did an update and went through them again. And for some reason the one I got in 2011 after my son died didn’t get recorded. Now I’m band for life? Was it a nurses mistake or me forgetting about that one...
Read full review of BioLife Plasma ServicesBioLife Plasma Services Reviews 0
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
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Overview of BioLife Plasma Services complaint handling
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BioLife Plasma Services Contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 6 6 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 4 4 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 06, 2024 - View all BioLife Plasma Services contacts
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