Bluegreen Vacations’s earns a 2.4-star rating from 322 reviews, showing that the majority of travelers are somewhat dissatisfied with vacation experiences.
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take mine, please
My husband and I bought into the Bluegreen resorts in 2005. For the first couple of years, it was nice. We actually upgraded our ownership to the Gold status, 30, 000 points a year. After that it has been all downhill. Maintenance fees have more than tripled. Resort quality has declined drastically. One example, we spent time in Orlando last summer, theoven in condo did not work correctly, electric sockets did not work, no cooking appliances/utensils in kitchen to speak of, not even a frying pan. They are giving free weeks to anyone who wants one, hence all kinds of riff raff in the pool area to the point I had to stay with my granddaughter in the pool, not just on the pool deck. Customer service is non-existant. If you are unhappy, they do not care. We are $40, 000 in the hole. Can't sell the thing, no one wants it.
Don't buy Bluegreen, and if you are not convinced, just take over the maintenance fees on mine, the mortgage is paid off. You can have it.
The complaint has been investigated and resolved to the customer’s satisfaction.
closing resort for 1 year
Bluegreen at Club La Pension New Orleans, LA expecting Maintenance fees based on budget sent out in October 2010--Due January 1, 2011. On January 5, 2011 (after maintenance fees due) received letter saying were closing the resort down for a year and were going to charge a special assessment of $1584 per week. No billing for the special assessment and not budget.
Resort will be closed and have not issued a true budget for the maintenance fees just said the special assessment would be larger if they did not charge the maintenance fees. Charged another special assessment a few years ago. Damage then and now existed prior to June 2008 when Bluegeen and original Developer's heir entered into a deal, failed to preserve our timeshare records, etc., and are passing the costs on to the owners/consumers. If you are Bluegreen owner at Club La Pension, New Orleans or if you have similar experience with Bluegreen Contact [protected]@cableone.net with your information. I and others are owners.
room in daytona fl was very disappointing. the beach house and swimming pool in gulf shores was a joke. this whole blue-green resort is a joke. while your on holiday leave they high pressure to buy more points
misrepresentation
Have enough of us been mislead by Bluegreen that we can file a class action case against them yet? Anyone interested in joining let us know. We contacted Watson, Crowder & DeGaris for help. Their number is [protected]. The more people that call the better. We contacted them this morning to see if class aciton is possible, so the more people that join in on this the better the chance we have of getting our money back or at least rid of the life sentence to pay Bluegreen forever in maintenance fees.
The complaint has been investigated and resolved to the customer’s satisfaction.
Actually looks like Bluegreen is almost on par with Diamond Resorts lies, misrep, and more. Not sure if they have the extortion fees I mean maintenance fees going through the roof like diamond, but if thediamond/Bluegreen deal goes through you'll get those too...
Looks like cloobeck is fishing in familiar waters...
CVO
Don't worry Bluegreen may be Diamond Resorts soon, if the deal goes through then your problems will just be starting...
CVO
dishonest company
My husband and I went to Peigon Forge for our Blue Green presentation. First of all we had to drive for miles to get to the Vistor Center to pick up our paper work. We got our paper work and I was excited to find out we were staying at Laurel Crest. This was until we open the front door to the room. Entered into the front door to find a double bed (I'm 6' tall and my husband is 6'3) with a window for everyone that walks by to look staight in. The bedding looked like something out of a Motel 6. The bathroom was so small that we had to take turns getting dressed (only the one mirrow in the bathroom). The bedroom was so small that the DOUBLE bed was right upside the wall. Just a disappointment.
We arrived 20 min. early for our 90 min. presentation and ended up being there for 3 hours. One of the first things we were told was that BG would not pressure us into buying anything. After 6 times of my husband telling them we didn't want to buy anything we were treated to a very rude saleman who had been nice up until our last no.
We explained to the salesman at the beginning that we were disappointed in the room and this room looked nothing like the rooms in the presentation. As a matter of fact Laurel Crest was not even shown in the presentation. And it is amazing how many packages they can pull out of their hat when to begin with you only have a few to choose from.
We purchase a stay at Bluegreen's Shenandoah Resort for 3 day, 2 night vacation at the Bass Pro Shop for an amazing low fee of $150 in exchange for 1 1/2 hours of our time the sales rep promised. The first day we arrived to the hotel (Comfort Inn) as instructed at 3 p.m. We immediately called the number provided to schedule our guest tour. It was for the next day & therefore we were NOT given a guest pass & was told that we'd receive it during our tour the next day. We arrived at 8:45 a.m. and finally left the tour at 2 p.m. WITHOUT a guest pass. We listened to the sales pitch and were interested until during the final process when we had further questions. We were recommended to purchase the 6, 000 points (turned out it was every other year, so it's only 3, 000 points per year) "to get our feet wet" b/c the larger point plans were around $600 a month, plus our down payment. We were told that we could pay the low daily rate of $89 per night for additional nights needed under the Bonus Benefit. Sounded reasonable. As the process went on, we discovered out that for the first year we may NOT be able to use our points at all; however we'd have to pay a FEE of $35 to roll the points over to the next year or we'd lose them. They explained that people already have their reservations. We agree that's reasonable since people plan a head. Then, they rush over the fact that you can only book the Bonus Benefit 2 to 45 days in advance. I asked how could we plan a vacation to a popular vacation spot like New Orleans. The manager who had been so nice up until that point changed his whole demeanor and tone. He became argumentive as he pulled out a pen saying "What makes you think that New Orleans is such a popular spot" as he jotted some numbers down on paper, wrote 41 and circled it repeatedly as he said "41 that's it, only 41 people would be competing for that stay". He further indicated that for an additional low fee of $340 for the week we could stay at a property owned by RCI. I said we'd be paying monthly $200 for the timeshare & maintenance fees. AND additional hidden fees of $49 not sure what it was for and $35 to roll over points. AND we wouldn't be assured that we'd have a stay. I mean for all that money, they said we'd get about 3 nights (non peak, of course) per year and would still need to pay. He then said you need to play the system. I asked why I'd need to play the system to have a stay. He didn't answer that; however he said one way to get around it is to book with your points, then when it's within the 45 day window to use the Bonus Benefit to call and cancel the reservation with points and tell them you'd like to pay the daily rate under the Bonus Benefit. I thought for a minute and asked if we could book the room in advance with points if we didn't have enough points for the week (our $2, 400 a year ONLY gave us 2 peak night or 3 non peak nights). He said "NO, but... NOTHING IN LIFE IS GUARANTEED, NO STAY IS WITH ANYONE". We were in complete disbelief to his rude belligerent attitude towards us and our concerns. He said you can just book your 2 to 3 days in advance and request to buy the Bonus Benefit when you arrive for the additional nights. I said that we would NEVER purchase airfare for our family without a guarantee that we'd have a room. At this point, the Quality Representative that was processing our paperwork interrupted and requested that he leave so that my husband and I could discuss it in private. She apologized for his harassing, pushy, and intimidating sales approach and further indicated that he isn't to do that. I said you know the main reason I'd never do business with Bluegren is because the product is misrepresented and the sales approach is worse than any timeshare I've ever heard of. We were NOT treated with respect. Throughout the presentation staff would announce we hope you buy, but either way we leave here friends, we want you to come back. And in addition to the harassment and wasted 5 1/2 hours of our day, we were NOT given a guest pass. We did NOT have the opportunity to have the vacation promised. So, we invested $150 at the Bass Pro Shop for this opportunity, spent money for gas to get there, wasted 5 1/2 hours to get harassed and NEVER received a guest pass. After the presentation experience we went back to the hotel, paid the taxes for the room and drove home. There was NO reason to stay the night because we were NOT welcomed guests of Bluegreen. Obviously, the manager thought we didn't deserve a pass because we weren't given one. I had asked about it twice during the presentation process and was told at the conclusion of the presentation. If you're interested in a timeshare, research Bluegreen's reputation, member complaints, and Bluegreen's Points Guide (available online).
DON'T LET THEIR ASSOCIATION WITH BASS PRO SHOPS FOOL YOU. EXTREMELY DISHONEST. WE PURCHASED 14, 000 POINTS EVERY OTHER YEAR. LUCKY FOR US IT IS EVERY OTHER YEAR. THEY DON'T MENTION HOW ONE CAN LOSE POINTS IF THE $34.99 POINTS PROTECTION PLAN IS NOT PURCHASED WHEN MAKING A RESERVATION. THEY DON'T MENTION THAT FOR BONUS POINTS RESERVATIONS YOU ARE ONLY ABLE TO MAKE THE RESERVATIONS 45 DAYS IN ADVANCE AND NOT AT ONE'S LEISURE LIKE MENTIONED IN THE SALES PITCH. THEY DON'T MENTION A TREMENDOUS AMOUNT OF FEES TO BE ABLE TO SAVE POINTS OR USE POINTS IN COMBINATION WITH BONUS POINTS (CASH) RESERVATIONS. EVERY TIME WE CALL OWNER ASSISTANCE WITH RESERVATIONS WE GET ANOTHER STORY OR LEARN MORE ABOUT WHAT WE ARE NOT ABLE TO DO. DURING THE PRESENTATION IT IS DIFFICULT TO KNOW THIS BECAUSE YOU ARE TOLD OTHER WISE. IN ADDITION, THERE ARE FEES ON TOP OF FEES. IN OUR PRESENTATION WE WERE INFORMED THAT MAINTENANCE FEES FOR THE FIRST YEAR WERE COVERED AND THEN WE WERE BILLED AND WERE UNABLE TO USE OUR BENEFITS UNTIL PAID. BLUE GREEN RESORTS SCAM LIKE ALL OTHERS. AGAIN, LUCKILY WE ONLY PURCHASED EVERY OTHER YEAR. I WILL BE FILING A COMPLAINT WITH BASS PRO SHOPS AS WELL! NOT THAT ANY OF THEM COULD CARE.
resorts complaints
I was on my way out the door when the phone rang... I usually do not answer the house phone because I live with my parents and do not take personal calls on their phone line. However, I answered it because I knew they were away and I was managing the household. I spoke with Michael Portman [Employee# ST588 / He does not work on Saturday: probably because he loves to go on vacations]
I was told my father entered a sweepstakes vacation offer @ a car show that he recently attended. I knew that for my father to do something like this would be out of his character and was mystified as to the "How, Where, and Why would he..?" It was approx: 8:15pm and the man on the phone told me I had until 9:00pm to confirm this offer. I told him that I would not be able to do so because my father was on vacation in Aurba and it would be an expensive phone call to confirm his potential interest. So Mr. Portman proceeded to tell me not to worry because I can make all the booking decisions via. my credit card. He then gave me the pick 1 of the 4 Star hotels offer, with free parking passes and concerts included. I would just need to have 4 travelers. I told him that I don't even think I have 3 friends to accompany me. So now he realizes my loner status and proceeds to tell me that after I book the Orlando trip I can go on another trip for 2 to the city of my choice.. yada, yada, yada, deposit required etc... And if I go thru with the 1st & 2nd trip then I can resell a cruise ship for 4 people at the cost of my choice !
So @ first I got suckered in, gave him my credit card info... He then transferred me to a Cust. Service Rep. and he did tell me that the Recipt # is non-returnable.
So it was @ the point when I got transferred to the Cust. Service Rep. when Red-Flags went up in my head because he Psychologically transferred an agreement onto another party = witness of verbal contract agreement. So the Cust. Service Lady then asked me 1 more time are you sure about your decision for this trip? I then replied actually I have now decided against the agreement and want out. So she got snotty and transferred me back to Mr. Portman...
Mr. Portman was pissed and demanded to know why I wanted out. So I told him that I'm a poor, starving college student who has little friends and no job. I then suggested that he pay me $50, 000.00 to go to Orlando for job training. Then there was a dial-Tone...
So I called the bank the next day and expressed my concerns. Then 3 days later I physically went down to my bank {mind you, my car does not go in reverse because my transmission is shot so I had to park in a manner in which I would not have to back up, turns out I ended up getting stuck in a snow bank, but I didn't care about my car I did not want this company to WIN THE RACE TO MY DISGRACE !
PROBLEM SOLVED, I WON!
PS( I contacted Blue Green Resorts (Http://www.ggbluesuedecruise.com) Web Server Whois Registar: Wild West Domains and warned them that they are hosting a potential client whom is involved in Sweepstakes Scams... The man on the phone said he would send a memo to the legal department.
However, who knows maybe the Server is Serving itself under Wild West Domains and Hosts themselves under the name of Blue Green Resorts. SCARY THOUGHT :-(
I just wanted to add that I am aware that the incoming phone number of [protected] does not match up with the actual sweepstakes website phone numbers. However, all discovery research has been conducted in a refined manner and is known to be factual to the best of my knowledge.
The complaint has been investigated and resolved to the customer’s satisfaction.
hard company to do business with
I have been a Blue Green Member for about 8 years. We have used and enjoed the accomadations successfuly. However, I lost my job a year and a half ago. We still continued to struggle and pay the monthly payment. We have now gotten to a point where we can't afford it and also live day to day. So after two phone calls and a letter I was informed that they did not offer any help to modify or refinance the mortgage. Iask the Non-customer service rep what my choices were, and they said stop pamking the payments and it will foreclose on you. Now if and when I do stop the payments it will ruin my credit for several years. They are a trap and horrible to do business with.
This ones so easy LOL
You are obviosly not a home owner thses days try modifing that or refinancing it...
Lastly let me quote you,
"I have been a Blue Green Member for about 8 years. We have used and enjoed the accomadations successfuly"
So, when you can't pay for something that you enjoy I.E. houses, credit cards, timeshare. it's thier fault?
Hmmmm.
You say quote" They are a trap and horrible to do business with" with your outlook on things you might want to stay away from anything your RESPONCIBLE to pay, better yest just keep blaming everyone else thats works too right?
not worth the money
Waste of money, waste of time, please do not invest in something you will never (and can never) take advantage of. There are only 54 resorts (20 all in Florida) and they are only located about 20 states, not including popular California, New Mexico, Utah, Washington, Illinois, Colorado, and many others. Also, don't even think about planning a trip for the year; there is never availability. If you really want to go on a trip through them you have to make reservations two years ahead of time. You have to pay more than $500 in maintenance fees yearly, even if you never use it. I have been a member since 2004, and for years I have been trying to sell but OBVIOUSLY no one will ever buy this.
This is a complete rip off, I am so upset for having signed up and wasted thousands of dollars on something I never can use. I have been on more successful booking trips on my own then through them.
The complaint has been investigated and resolved to the customer’s satisfaction.
and to add you can always have the resell it for a small fee $39.95 they are the only company i know that will do that.
if your so un happy how much do you own i might be interested
Please if you are going to write such tales please oh please get your facts right.
Nobody can make a reservation 2 yrs in advance, every owner can only make their reservation at the 11 month out date (premier owners can be wait listed )
at the presentation you are shown where the resorts are so unless you a have problems with your eyes then I fail to see how you can complain
You can go to California through Select Connections (a bluegreen/shell link up)
all timeshares pay MF
You make these staements and have no idea what you are talking about infact it just makes your complaint laughable and shows that you have never actually looked into how you use the system.
So PLEASE present the CORRECT FACTS and not a pack of lies
fraud & deceptive sales practices
In August 2006, my husband was approached in a Bass Pro Shop sporting goods store in Orlando, FL about a wonderful vacation opportunity. We would just have to sit through a 90 minute sales pitch for the best timeshare in the world; he had to pay $59 (reservation fee), but we would get that back (if we called within 30 days to make reservation) and they would give us a $25 Bass Pro gift card, coupons and accommodations at a Bluegreen preferred partner hotel (supposedly valued at up to $175/night).
They gave us a list of resorts where we could go to hear the sales presentation and we chose to go to Gatlinburg, Tennessee in June 2007. We had to provide our own transportation, pay the aforementioned $59 and they would give us 2 free coupons to get into the Ripley’s Aquarium, a Smokey Mountain coupon book, and put us up in what I was lead to believe would be a nice resort. When we got to Gatlinburg, we had to check in at an information center to get our hotel reservation. The hotel they sent us to turned out to be a gross, run down, dingy “roach” motel (a classic “bait and switch”). My husband called it a Motel 4 (not good enough to be a Motel 6).
The next night we went to the sales presentation. There they gave us a tour of where we could be staying if we were Bluegreen owners (instead of the nasty motel they put us in). After more than 4 hours of a very high pressure sales pitch of this wonderful “investment” opportunity, they got us—they kept pushing and eventually wore us down.
We kept telling them we couldn’t afford it because we had plans to send our 5 year-old daughter to private school. They said that this would be an “asset” we could pass down to her, enjoy with her, an “investment”. We also kept telling them that it wouldn’t work for us because they didn’t have any resorts close to where we live, Washington State, or in any of our neighboring states. Most of the Bluegreen Resorts are in the eastern United States; they said that they were building resorts out west. (That turned out to be a lie. They told us a bunch of lies which I detail below.)
I admit we were stupid—we were hungry; it was dinner time and they had our 5 year-old locked in a room with another kid. We wanted to get our daughter, get out of there and go to dinner. We make a down payment of $2, 001.34 with a credit card, financed the balance $15, 103.56 through them at 15.9% interest. We had excellent credit, but they would not allow us to look for our own financing. Everything had to be done that day because they said they were giving us such a good deal. They said that the high interest would be an excellent tax write off and that we could refinance later. Finally, away we went with promises of grandeur (the lies they told us).
I had immediate buyer’s remorse. I wasn’t proud of the decision we made. We never told our parents or anyone else—we felt stupid right away. We were in Tennessee, a foreign state to us. We are residents of Washington and have never lived in Tennessee. We didn’t know we had a small window of time when we could have gotten the contract cancelled. They never told us. In Washington State, you are always told about your right to cancel and you have to initial next to it on the contract, so there is no disputing whether or not you were told. I assumed Tennessee didn’t have such a law or cancellation period because they never one vacation in 3 and a half years. Every year we’ve paid over thousands of dollars mortgage, in maintenance fees and dues for nothing. We have never, in 3 ½ years been able to use Bluegreen.
The following are two examples of when we tried to use it.
(1.) We have tried to book a family vacation in Hawaii, but there are not any condo units for 5 people available to Bluegreen Owners and this is supposed to be a Bluegreen resort. The bigger units are reserved for cash paying customers. A family Hawaii vacation was a selling point for us and I wish they had been up front with us.
(2.) I tried to book in Montana, but the smallest unit available at that resort is for 8 people and requires a week stay, because of that I don’t have enough points to book there (Bluegreen sells points not weeks). I expressed an interest in Montana during the sales presentation because it is the only place we could possibly drive to from Washington. Again, it would have been nice to know these things from the salesperson before we bought it.
We feel trapped (we are trapped), we were lied to and we cannot afford it any longer. We want out of this and all our money back. This is the biggest financial mistake of our life. Before we got mixed up with them we had excellent credit (700-800 range). Since signing up with them we always paid on time and paid our maintenance fees and dues. We have had to refinance our house twice to pay the Bluegreen maintenance fees and all our other obligations (that we struggle with because of the Bluegreen burden).
We cannot afford to pay Bluegreen any longer, so we stopped paying in September 2010. Now our credit is ruined and we can’t get a loan. Plus, we wasted a major portion of our hard-earned dollars that could have otherwise gone to our daughter’s college fund and our retirement fund. Bluegreen lied to us and has been a huge financial burden. We can’t afford it, can’t sell it, can’t rent it out and can’t get a reservation--we have never used it. Now they are ruining our credit and are planning on foreclosing on us.
Here is the list of false promises and lies from Bluegreen timeshare salespeople:
1. We could sell our points (i.e. timeshare weeks) that we were unable to use back to them, but then they stopped that program.
2. If we wanted to get rid of it, we had to offer it to them first because they have a waiting list of people wanting to buy. Huge lie.
3. The timeshare would be an investment and a tax write-off. I’ve since found out that timeshares are extremely hard to sell and only worth a small fraction of what we bought it for (worth just 25% or less of what we bought it for). Timeshares don’t increase in value like they told us. They say buy now because the price will be “locked in” for the rest of our life.
4. We could carry our points forward if we don’t use them, but didn’t tell us that they expire after 2 years. (Not only do they expire after 2 years, after the 1st year the points are worth less; you can no longer use them for 'hot' seasons.)
5. We told them it wouldn’t work for us because we live out west, in Washington State. They said no problem because they were building out west. They have nothing in Washington State or any of the neighboring states.
6. They told us we could exchange our points with RCI (another timeshare company). However, they didn’t tell us that we would have to pay a yearly RCI dues and pay $75 when booking with RCI.
7. They never, not once informed us about "Club Dues". They told us there were yearly maintenance fees, but failed to tell us that the maintenance fee was over $800 per year and that there would be additional club dues for Bluegreen, for RCI and for the Yacht Club (which were separate from the maintenance fees).
8. They told us we would have a great tax write off. That was their way of justifying to us, who had excellent credit at the time, why we should be okay with 15.9% interest. They don’t give you time to shop for other financing—it is all so rushed. You have to take the “great” deal that day or you won’t get it again.
9. One head salesperson said his sister is a Bluegreen owner and she vacations all over the world for free and pays her Bluegreen fees by selling her points back. (See false promise #1—they no longer buy points back or help owners sell their points.)
10. They never explained our right to cancel.
All they want is to make a sale and get your money—they say anything. Looking back I realize that none of the salespeople handed out business cards. I wish I had their names. I believe that most of this sales process was illegal. (Pennsylvania’s Attorney General sued Bluegreen because of their unscrupulous sales practices.) I think the timeshare business should be made to be more up front with full disclosure (for instance, disclose the timeshare resale market, disclose the right to cancel). However, if they were honest and truthful, they would never make a sale.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with everyone about the SCAM that BG offers. We have bought 3 timeshares and 30+ thousand in debt. (we are stupid, yes we are). We were told all kind of lies too. WHAT A TOTAL RIP OFF. I can't even rent the damn things. I can spend 1800.00 (MAINTANENCE FEES) a year on a VACATION that I really want. I live in South Louisiana and want to go to the gulf of mexico, But hell, no, you can never book until Sept. or Oct. I would love to SUE, get at least some of our money back.
http://www.facebook.com/groups/180578055325962
check it out. You're not the only one! join us
Is anyone interested in suing Bluegreen Corporation?
I dont know how long its been but I had the same issue and I filed a complaint with the Better Business Bureau; they asked me what the outcome was I wanted and I said, void my contract, no more payments and no negative effect on my credit report and b/c of all the complaints and fraud, I got all that. I lost out on 1 and 1/2 years of payment but atleast thats over with now. Contact your Better Business Bureau and forward this complaint you wrote. Good Luck
fraudulent business practices
Greg Thomas, Marketing Director, for the Vacation Package Sales Department entirely misrepresented the profitability of entering an agreement with Bluegreen to sell their vacation package. Bluegreen was supposed to get qualified tours for their Fountains Resorts Sales Department and we were supposed to be able to make a profit on the sale of the vacation...
Read full review of Bluegreen Vacations and 3 commentsdesceptive bussness practices
• I have repeatedly told Bluegreen to cancel this contract by sending written correspondence (see attached) to your company which required signatures upon receipt so I know you have received them.
• Clearly this commodity remains in your inventory in the same condition as the day it was presented to me and therefore represents no decline in the asset value should you cancel this agreement.
• I am requesting that Bluegreen and RCI quit sending me mail. At a minimum I am receiving 3-4 mailers per week. Please stop.
• I grow confused since on September 12th, 2010 I received an email from Michael Aubut stating that I had canceled (see attached), yet on September 28th, 2010 Jamie Stewart sent me a notice of delinquency (see attached).
• Your sales representative Steve Quintana was misleading and continued to be misleading over the topic of sales financing. The bottom line here is that as soon as I stated that the interest rate being presented would make us not conclude a business arrangement the entire presentation by the Bluegreen representative became focused on lower rates. These rates were never really available. My entire decision to go forward with the timeshare was based on the availability of those lower rates and I made the Steve Quintana well aware of this fact.
• I am currently under doctor’s orders to remove myself from any stressful situations. I am finding your continued efforts to be anything but the happy atmosphere presented by all at Bluegreen until there was an issue, at which time the “I don’t care” attitude became pervasive throughout the several employee’s I spoke with. This needs to be resolved and appears to be bordering harassment.
• While we are in dispute I recommend you postpone your threats of collection, damage to credit, and default proceedings. I understand merchants like Bluegreen Corp. elect to operate their businesses independently and set return and refund policies that best suit your business needs. However, I also understand I have consumer rights and protection against misleading business practices.
every time I have made contact every single employee I have spoke to could care less, even telling on several occasion that the "Just don't Care"
The complaint has been investigated and resolved to the customer’s satisfaction.
purchasing timeshare
This company has a great hook to get you excited about owning timeshare! But be careful! Once you own you can't ever get a reservation at the resort you want at the times you want. You never purchase enough points and after 3 years I have only been able to use it once! The saving grace is their partnership with RCI. You can transfer your points to RCI and try and get a week with one of their resorts. Again it is difficult because they book up quickly and you have to know how to transfer and so on. Bluegreen also financed my timeshare and charged unbelievable interest rates; they promised that if I wasn't satisfied they would resell the property for me and that was a total lie! I am now stuck paying for something that I can't seem to enjoy and can't seem to sell. If you want to purchase timeshare I would just purchase directly with RCI and avoid BlueGreen. At this point I am not even sure timeshare is worth owning at all.
fraud
RUN, RUN FROM ANY PRODUCT OF THIS COMPANY. THEY WILL SELL YOU WHAT THEY DONT HAVE;
SPECIFIC EXAMPLE - I PURCHASED ENOUGH OF THEIR POINTS TO VACATION IN HAWAII AT THEIR RESORT ONCE EVERY TWO YEARS. IVE OWNER IT FOR FOUR YEARS AND THERE HAS NEVER BEEN AN OPEN VACANCY!
THEY ALSO CANCEL BENEFITS AT WILL, BENEFITS THEY "SOLD TO AN OWNER" EXAMPLE. WHEN I PURCHASED MY POINTS I WAS TOLD THEY WOULD RENT MY POINTS IF I DIDNT USE THEM. THEY DONT DO THAT ANYMORE.
###, RUN FROM THEM
The complaint has been investigated and resolved to the customer’s satisfaction.
had a wonderful 10 days Hawaii made my reservation at the 11 month out date for July/Aug 2010
deception
On Oct 23 my wife and I sat through a presentation at Wisconsin Dells to be informed about the recent updates that Bluegreen had. We currently are an owner and were interested in what more they had to offer. We had plans to upgrade at at a later date but they made us an offer we felt was reasonable. We too bought the sampler pack to lock in a later day price for future points. The one and only criteria we had was that we did not want to have anything submitted to the credit companies as we were in the process of refinancing and wanted nothing what so ever to affect this. We made this very clear to the salesman and the financial officer. Both assured us this would not be the case as it was in house financing. Again we empasized how important this was to us and we wanted nothing to mess this up. No problem they stated!
Well much to my surprise I checked my credit report the next day and what shows up but a Hard inquiry from Bluegreen. I called Bluegreen and was told by Jay Olson that of course it would be reported to check our credit but he thought it would just be a soft inquiry. So he knew all along that this would get reported. This is not the first time we caught these people up in lies. If you listen to their presentations you will find them contradicting themselves constantly but this is what they are taught so I don't totally blame them. A salesman we had previously told us that they are literally told to push harder if they weren't pushing hard enough and to use whatever it takes... right before he quit. We talk occasionally since that time and he said it was a brutal business that leaves you very stressed out as being deceptive wasn't the exception it was the norm.We contacted a lawyer and were told we could easily sue them from decpetive practices but as he told us the damage was already done and mostly likely they weren't going to care anyway as this is just everyday business for them.
We actually don't have a problem with the time share part of it as we use it frequently but this blatant lie left a very bitter taste in our mouth towards Bluegreen and if our loan is affected in anyway by this legal action will not be out of the question.
A word of caution to anyone that is interested in buying a timeshare from Bluegreen, 1)they will use high pressure sales tactics to get you to sign, even trying the double team technique on you so be very careful as they are good at what they do. 2)There is always a better deal so don't jump on the first one if you are interested in buying.(we got the same deal 9 months later that was a one time deal never to be seen again!) 3)You will never ever sell it for what you paid for it if you can sell it at all. 4)It is NOT an investment no matter what they tell you. (Try to take a loan out on it for the equity you supposedly have in it) 4)It is a vacation and if you can't afford it DON"T buy it. Your maintenance fees will NEVER go away and most likely will increase. Those are lifetime investments and will be there even if you pass it on to your kids. You will pay when you are alive and your kids will pay when you are dead! Just remember this is a lifetime commitment that you need to seriously look at to see if you can afford it. Do your homework and don't believe everything they tell you...maybe half! If in doubt walk away it costs you nothing but a little time.
We are now stuck. If they offered us what we paid for it we would walk away today. For now we have to take advantage of what we got. Best of luck!
I suggest you go to this website: howtocancelyourtimeshare.com You CAN cancel your timeshare. another site with good info is: timeshareconsumernews.com
5 day cooling off
My family went to a timeshare meeting at Christmas Mtn in Wisc Dells. Everything sounded great, we bought a 10, 000 point package, but after we got back to the hotel room, something just bothered me all night about getting excited and signing without even thinking about our decision. I, like many others, checked online and looked at some of the reviews, which were mostly negative. We decided to send a certified and registered letter (we sent both, just in case) stating we want to cancel our contract and wanted a refund 2 days later.
I have to admit I was very nervous during the next couple of weeks waiting for a response. I did call a contract attorney just in case. I called them 10 days after I sent the letter and they were actually very nice, stating they had received my letter and had processed the refund. I received it a week later, with no problems.
Today my husband answered a call from Christmas Mtn. asking why we changed our minds (we did this at the end of July, by the way), he told them the truth and again they were very nice.
Just thought I would post this because I could never find anyone who had received a refund, only people who had cancelled their contract.
Thanks just brought a timeshare and wondering if we should cancel. Too many bad reviews and scared it will just get worst.
I signed up for 9000 points while on vacation in Aruba. Later decided this wasn't something I should rush into while on vacation. I wrote the letter and returned the packaged to them in person and they immediately refunded my money. They were very nice about it. It just didn't feel right to buy it.
Glad to hear this. We just went through their sales pitch. It all sounded great the way they portrayed it. So we signed on for a smaller package and then got home and did some research. We were terrified with what we found. I immediately sent a letter cretified mail to cancel. I then read reviews of people who had trouble cancelling. I have then wrote a second letter that I had notarized and sent certified mail. This was all done well within our 10 grace period as outlined in our contract. I am now waiting to see my fate with this company that I have read so many terrible things about. I have never seen a company with so many unsatisfied costumers. I think the Nazi's got better reviews.
trying to sell shares
I am a silver member of blue green, I can no lomger keep up the maintance fees as I am living on a fixed income ihave been trying to get rid of the time share points or deeds for two years now. i have been scamed by two different companys for $1200 and$800 with them saying they would sell my time share points . nothing has ever happened with either one of them there is no help from blue green at all. they dont even want to know me having envested over $46000 there should be some way that blue green should be made to buy it all back at a fair price . i shouldn, t have to go into forcluser just to get away from blue green and lose my good credit rating for 7 years. b blue green said they would help me rent my time shares but I got NO help that way neither.there is no way out of this commement.except die.
The complaint has been investigated and resolved to the customer’s satisfaction.
bluegreen lied to us big time - it a scam
In 2007 summer, we stayed in a hotel next to Blue green’s facility in Myrtle Beach, SC – to be exact the
A guy on the road approached us and offered us a $100.00 coupon for attending a presentation only for 60-90 minutes.
What followed?
A length sales pitch by a guy (whose name and contact information we still have but left the company since then) who provided a lot of empty promises and us deciding to get to the end of it by signing a contract (See the lies at the bottom.).
What then followed later?
The sales person called to check on us (I guess he waited until the prescribed cancellation date expired) which by the ways was not communicated to us).
We do not remember getting the deed and any other details on the contract we signed.
Finally, we decided to stop payment through ACH (automated debit).
Now they are threatening us in many ways including almost daily phone calls and a certified mail via USPS notifying us we can no longer use their property.
Up to now, we have paid about $ 6000.00 in interest only (about 15% APR) and about 3-4k on club dues and maintenance fees, and a down payment of $4, 500.00
Questions:
1. What are our options?
2. What else can blue green do other than hurting our credit history/reputation?
3. Can they not be sued for false advertising?
4. If we find a lawyer who is willing to take this case, can the sales person be called to witness under oath?
5. At least there is one class action law suit that is filed against Blue green in Pennsylvania. Does anyone know
6. Can we claim back our money that they took as maintenance fees and club dues? How about the so-called monthly mortgage payment (about 13 – 15k so far)?
7. Can the contract we signed by legal without having any witness, attorney similar to a closing on a home?
Any information/suggestion is welcome:
LIES BY THE SALES PERSON
8. The sales person lied to us in many aspects just to mention some of them:
a. We can sell it for you and you will get
b. No disclosure on costs other than the mortgage – the maintenance fees and club due were not discussed initially (but see next two as to how he played the materiality of the fees down).
c. Sales person “I do own a timeshare myself and I even make money out of it (by reserving during peak hours) and selling it online). This covers my annual fees”
d. You can easily cover membership fees by recommending friends/family members to attend vs ‘How would one be able to send family member to be slaughtered, and they may not be silly as well. In addition, financial obligation should not depend on ability to send people to attend ‘presentation’
e. You can easily reserve vacation time - no issues Vs very hard to reserve for one’s own use. They have color coded seasons with a lot of restrictions.
f. If you cannot use your points this year, you can use them in the following years vs points expiring
g. About High APR - you can refinance it through your local bank vs timeshare is not even considered a property/asset (the sales person lied to us knowingly given that he is also a licensed Realtor).
h. What Blue green sales is not a timeshare vs what else is it then?
i. If you have any questions and or want to sell it back, just call me on my cell phone vs when we called him he said ‘ I do no longer fork for them, please contact customer service
j. No disclosure on how monthly payment on the mortgage is applied vs looks like from our experience that almost all of it goes to interest and the principal doesn’t go down that much
k. "You can sale it If you do not like it and make profits out of it since it appreciates vs no value at all at the secondary market for timeshares (try to sell it and you will know what I’m saying here).
l. You can rent it and recover your monthly fees and make extra money out if it vs. it’s hard to reserve for one’s own use personal use (they have color coded seasons which covers the entire summer and good seasons for vacations where you can’t use your saved points from prior year and cannot get a free space (By the way, the company allegedly sales rents the rooms to the general public while they appear unavailable for online/phone booking at:
m. No mention of a very restrictive business rule/policy restricting customers in 2 ways regarding points
i. No use of points from prior year during points from prior years expiring right the following year
ii. One cannot use saved points during a good part of the year.
What we did not find out regarding they cannot lie to customers nor can they misrepresent their products.
1. Based on the Code of Conduct of the Company about Fair Dealings - Each director, officer and employee of the Company will at all times deal fairly with the Company’s customers, suppliers, competitors and employees. No employee, officer or director should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other unfair dealing practices.
2. Another individual on ripoff.com posted a detailed article on what code of conduct of the resorts association Bluegreen violated.
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Final Note: BELOW ARE IMPORTANT CONTACT INFORMATION AND BBB REPORT
If you want to send a personal email of complaint to the CEO – here is his email:
Mr. John M. Maloney, Jr. President and Chief Executive Officer of Bluegreen
John.[protected]@bluegreencorp.com
***Email addresses of the company = First Name '.' Last [protected]@@bluegreencorp.com
Note: Middle Names (MI) are ignored (e.g. James Brown Smith = James.[protected]@@bluegreencorp.com).
Collections Supervisor: orvill.[protected]@bluegreencorp.com
Pinnacle Agent (Pinnacle is Bluegreen subdivision/affiliate which promises to sell your timeshare just to let you keep paying your 'loan' and Fees (this adds an insult to the injury).
Name: Sam-anta (First Name)
[protected] (ext. 3)
FAx: 239.939.5418
[protected]@pinnaclevacations.com
Get A BBB report on the company and addional email addresses at:
http://www.bbb.org/south-east-florida/business-reviews/time-shares/bluegreen-corporation-in-boca-raton-fl-8195
If any quesitons or suggestions, please contact me.
**********************************************************************************************************
This is terrible worded. In several places it seems like you abruptly cut yourself off to begin a new sentence.
tired of calls
I get a call about every 3 weeks from a company associated with Bass Pro, wanting me to believe I've won a vacation...I am so tired of the rude annoying sales tactics. But you know what I'm the most tired of? Knowing that you, Bass Pro, could care less that a customer of yours is being harrassed. Wow really makes me want to spend my money in your store. No one from Gander Mountain calls me...guess I'll have to go there instead. Seriously though, have your ### sales team stop calling me. And don't give me the crap line about them not being associated with you. You let them in your store and allowed them to set up a table to confront your customers. Bottom line, you're involved and it's your responsibility to stop it.
everything
We also have had several problems with bluegreen, Also cannot get loged into there web-site?Is there any one else who cannot not get loged in for some reason?
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had this Stupid time share for 4yrs and still have not been on a vacation yet. If you do not book it at exactly 11month ahead you get nothing... I have wasted so much money and time and I get nothing in return. They lie at the presentation. Lied that I can pay 39, 49 and 59 for a day at any BLUEGREEN resort. Well only like 3 or 4 will split a week up. so YOu can't do that. They told use we can come to 4 update presentations a year and our maintance fees would be paid off. Yeah right...TOld us we would get a cruise week if we bought that day. Well that disappeared, it never made it to our car. HUmmmmm. I want to use to, but I don't want to go to ###uptown, nowhere. I want to go to FL... Can I nOOOOOOOOOOOOO. I would never buy from this lieing peice of ###. You should not either. Oh yeah they told me that most had children activities(day camps) I think there are 2 or 3 that do.
bad company to work for.
I recently work for this company. Its a bad company to work for! they told me that they had a open door policy and when I came and told them and gave them my feedback I got fired! They are so nonprofessional and they said all they care is about the owners, when the reality is that they only care about making money... I felt so discriminated for being a minority. Everybody is entitled to their own opinion that is why this is a free country!
They are a bunch of liers... Thank god I'm not a part of that company anymore.
The complaint has been investigated and resolved to the customer’s satisfaction.
I Bluegreen did me a great diservice. They constantly change the rules, to suit them. I would love to know what I could expect frpm a foreclosure.
rude sales reps
sales rep and manager were extremly rude and very disrespectful to my family once they found out we were not interested in the time share product.
we were invited to a time share presentation with the company and once we arrived the pressure to commit to purchase was high. I wanted to see the product/offerings before commiting. Once the video/presentation was complete the sales rep took us out to see the property and made us very uneasy with his demands that we had to purchase today. Once we reviewed the offer my family and I decided the product was not right for us and so we informed the sales rep at which point became very irrate, loud and out right rude.We explained that the 16% interest rate was not right for us and we could not purchase his product. several times he walked away for 20mins at a time leaving us and coming back to pressure us to buy again.After about the fourth no, He explained to us that we should have never come on the tour and that we were taking food out of his families mouth by not buying right then. He also questioned our values and stated " he didn't know how people like us could sleep at night". It was in very poor taste and after this experience I will never purchase from blue green.
The complaint has been investigated and resolved to the customer’s satisfaction.
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this is a scam where they made the rules and changed the rules after a completed purchaseRecent comments about Bluegreen Vacations company
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We purchased three weeks at Bluegreen Resorts from Charleston, SC. Last year we exchanged the points for a one week stay at a two-three star hotel in Vancouver WA. It took all points earned for the entire year to stay there PLUS another $160 or so out of pocket to make the exchange.
I just received the maintenance fee for this next year. It is $1480 and they broke down the three week resort into three different accounts; one week per account and then added maintenance fees to each of the three weeks so instead of $700 or so per year we paid in the past, we are now charged $1480. This means that to get a two to three star hotel for a week as an exchange from Bluegreen, we are going to have to pay $1480 plus $160 for 6 days at the hotel--all because we originally dumped $24000 in our original investment to have these special "privileges" as a result of being Silver members of Bluegreen!
I think wonder if their is a class action justification here.
We are checking with our legal reps now.
Unhappy in Kentuckuy, sorry but the sales critter got you again. have you not checked any resale of any timeshare ? ALL timeshare and bluegreen is not ont heir own are not selling resale due to the credit crunch so I am afraid to say you have doubled your outlay for nothing in return apart from some very good and enjoyable vacations and that is the way you should view it .
I recently bought just over 20000 points for $53 + closing costs
So use your timeshare and enjoy it once you start to use it you will then see how good a deal it really can be
After buying into Bluegreen for 10, 000 points last October and first using some of the points for a stay in Branson, we feel rooked. They never explain just how much the maintenance fees are until we were told to come to an "update" meeting, where would be shown the "new books' for the year. At that timewe were shown how much the maintenance fee was, BUT we can turn in points to pay for it. Also when I asked to just get out and sell our points, we were told no one would want just 10, 000 (over 2 years). But, in order to get it sold, we would need an additional 10, 000 points and we could then look in to selling it. No one would ever want such minimal points. So feeling our hands we tied, we bought and HOPE to sell . We will see! They are scammer and crooks for sure. BE AWARE! Wish I had never seen them or accepted anything from them.
My husband and I just purchased last week :( I am not liking all these negative comments. Now I'm nervous. How much are your maintenance fees now?