Bluegreen Vacations
Reviews and Complaints

We reserved a weekend with Bluegreen in Pigeon Forge Tn. and when we arrived the resort ( Laurel Crest) the room was nasty, stunk, and there was drunks everywhere being loud and crude. We complained to the welcome center where we had to check in and they attempted to put us in another hotel that was 50 years old and even nastier. We couldn't stand the smell and filth, and it was already 9:30 at night, so we cancelled our vacation and went back home. Bluegreen refused to refund any of our money. Waisted trip to Pigeon Forge, ruined vacation, and all thanks to this company called Bluegreen. They definitely need training in customer service.

you know it's funny really never thought i would be going on the internet to complain but it has pushed this far about this company, yet i feel dumb because even still reading the review of how bad they were i still took the chance thru the sales person of bass pro shop to buy a package along with two other families that i told was a great deal but found out i dont reach the qualifications of seven questions that the sales person of course did not mention. i guess i should have known when we all were asking are you sure there is nothing hidden and his anwer was no just pay the small fee of 100.00 and your done, it was easy getting my money back i was not going to let this pass. im very upset that i took off 3 days of work thinking i was going on a small vacation with my family who also purchased the packages to find out at the last minute that this company basically lied! so if you read the bad reviews please believe them people are not on here just to play around there telling you because this company along with BASS PRO SHOP THEY PLAYED ALONG WITH THEM JUST TO GET A SALE. THANKS FOR RUINING THE VACATION FOR THE KIDS!

i have been a owner of bluegreen for over a year and i hell hate it! i think it is the worst mistake i have ever made! i was promised all these things and got none of them! every time i try to book i get the run around! I CAN NEVER GET THE DATES I WANT OR THEY ARE BOOKED UP! they dont have that many members and if they do then they need to get more condos. the customer service SUCKS! you have to pay a large amount of money for them to screw you! then they give you all these restrictions as when you can use your points.they are just awful and you cant do anything about it. if anyone has gotten any help about how bluegreen has done them please let me know. my email is [protected]@aol.com thanks ps please people if you are new to bluegreen hurry and get out of it because all they do is lie lie lie

My husband and I are VERY upset with this company, they have pretty much taken over the Dells. SAY NO FROM THE START. DO NOT GO SEE THE PROPERTY b/c the words "FREE _______ (you fill in the blank with what they offer you)". We arrived at this place bright and early on the FOURTH OF JULY. A sales representative sits you down and spends an hour attempting to pour this so called amazing "point system" in your head: DONT BUY IT. Then when you say NO a sales manager comes over and HARASSES you into at least leaving with some sort of purchase in your hand. Luckily-We got out with the "Sampler" and in 12 months with a loss of only $1000 we can ditch this company. I'm not even sure we will be using this because of the time restrictions and the fact that we do not want to be BULLIED anymore. I am hoping now that we will not be paying maintenance fees. I can't believe there is a company out there that deceives people and treats them like this. We WILL NOT be giving them our bank account number (which they want for automatic deposit) b/c I have just read somewhere that they share ALL this information with other companies. RUN RUN RUN AWAY FAST AS YOU CAN! I do not look forward to all of the phone calls we will be receiving in less than a years time to purchase this SCAM.

First off I want to say that everything that we were told, were a bunch of lies. We bought our timeshare in Gatlinburg, TN in 2005 and we purchased 10, 000 points every other year. We were told that our points would roll over if we did not use them, which was a lie because we have already lost over 10, 000 points. There were fees that we were billed for but were never told about as well. All the lies about having access to all the resorts and being able to make reservations at any time, were a bunch of lies too. We are at the point that we want to get rid of this timeshare as quickly as we can. For all potential buyers, be very cautious and READ everything, but after said that, it will still find a way to bite you in the butt at the end!

My wife and I went to a bluegreen presentation last fall in Mrytle Beach. We really had no intentions to buy, but what they presented sounded good. Then when we sat down and started going over the numbers, they brought up the maintenace fees of $1100 a year. This is when I was ready to get up and walk out, if I'm paying that much a year for maint. fees I might as well just rent a condo. At this point they said "I have a way that you will never have to pay for maint. fees ever". They then told us about their bluegreen credit card, where you could earn reward points of $135 a month by simply charging $2000 a month. Using the card for gas and groceries, we could easily do this. Like a fool we bought into to this, and upon receiving our credit card we called to inquire about the points. They had never heard of such a program, and the rewards program was 1% of purchases, meaning we would have to charge $100, 000 in a year to get $1, 000 in reward points.

We called Bluegreen to tell them about this, and there response was "well the program must have changed". I told them this is what sold us on the timeshare and we wanted the contract voided. We never used any of the benefits, but they refused to do so. What fustrates me is that you can be told such an open faced lie, and they will not stand behind what they tell you. If someone tried to sell you a house by lying to you, they would have their license revoked!

Anyway my battle still continues on this. I saw where a class action lawsuit was started in PA. Anybody know of any other states?

My husband and I signed up for the 90 min session for the time-share presentation. We got a great deal on the room and were told we were to receive most of our money back once we completed the presentation (which we did as promised). We thought what a great deal! So, we planned to head out to the fountains for my birthday weekend. We left on my birthday and checked in. When we checked in and brought our things to our room, we found it disguising! We immediately called the front desk and complained. We told the front desk that the bathrooms still had hair, floors were DIRTY and so was the dining room table! They told us they would call back. They never called back but they sent the cleaning crew up to our room and inspected the place. The cleaning crew was not friendly and seemed very rude. They just swept and mopped the kitchen floor and wiped down the dining room table and left in a hurry without even an apology! It was my birthday and I had to go and RE-CLEAN the room! There is nothing like cleaning someone else’s pubic hair off of the toilet lid in the bathroom on your birthday!

I didn’t want the ordeal to ruin my birthday so I just decided to clean it myself and move on with the day.

The following day, my husband and I were scheduled for the 90 min. session for the time-share presentation. It started at 11:30am but it was NOT a 90 min session. It was 3 hours long! When we arrived for the presentation, the sales guy sat right down at our table and I told him what had happened. When I mentioned about the nasty hair in the bathroom, he said stop you’re grossing me out! I couldn't believe it! No apology but got right down to business to sell us the time-share. The sales guys were rude and kept making fun of people who were there from last week with excuses why they couldn’t buy. They also made fun of people that attended who were overweight and the top sales guy who must have been the manager, Bob, sat down and instantly said, those people had to leave to get money for the down payment but they should have known to bring money! He was very sarcastic and belittling. Unprofessional!

Well, I told the two sales guys, James and Bob, that we weren’t able to buy and were disguised with how gross the room was. They asked why we couldn’t afford it. Well, number one, it’s really none of their business. But I am an honest person and explained to them why but I should have said it wasn’t any of their business to begin with. My husband and I only rent a condo with our two year old son and are supporting my parents as my father was laid off due to the economy. They belittled my parents and I was VERY offended. I walked out of there immediately. I know they are trying to get sales, but we are all human. They should understand that family comes first and I would much rather buy a house for my son than buy a time-share! What a waste of money!

I will NEVER go back to the BlueGreen Resorts and would never recommend it to anyone I know!

My husband and I had went to the state fair last year and he had entered us to win a free trip. A few months later he had received a call saying that we had won two free trips, one to Orlando and one to Hawaii. The first one to Orlando was to be 7 days long. They had asked him for a deposit of $398 on the spot. Not being that bright he paid it. I told him that he should never pay for something that is free, but I guess a little late. We scheduled the trip and later got a confirmation book and slip stating all the benefits we were to get. On the slip it said the trip was for 5 days instead of 7 and also that we were to pay for the airfare and extra for the hotel stay. We decided that we were going to postpone the trip being that financially we hadn't known what we were getting ourselves into when we booked it. When we tried to cancel we left several messages and had gotten no return calls. Now we missed the trip because we were unable to reschedule and also are unable to take it when we can afford it. It would be very nice to get some sort of reply about this. I do suppose that we could get a package bundle for less than what we would pay from them but we already have $398 into their company on a non-refundable deposit.

We mistakenly bought from Bluegreen two years ago. What a big mistake! We were scammed into the lowest amount possible (6000 points every other year). We can't use it! Overpaid for it and are still paying on it. We were told by the sales rep and sale manager that were were being deeded a great property location and week. Come to find out when we finally received our "Deed" it was for a little place in Michigan during January. Who goes to Michigan in January...COME ON!

Meet a guy from a different timeshare place. He used to work for Bluegreen. He said to contact our local Attorney General and the Attorney General in the state we purchased the product in and file a complaint against Bluegreen. He said that they would either let us out of our contract or payoff what is left owed just to make us go away. He also told us that several owners with Bluegreen have done just that and have been able to have their expenses for the property reimbersed due to Bluegreen not wanting the stockholders to find out about unhappy customers. We are definitely going to do it!

Just stayed at the bluegreen resort in Pigeon Forge. Had free tickets for a show so we had to do the sales pitch. Our gat Odessa was as phoney as they come. She insists that she won't bother her if we do not purchase. But I was walking behind her to get my grandson from the play room and she was as catty as they come. She should watch what she says as I was following her.
Of course they try to shame you into purchasing a resort share as if your a lowlife if you don't take these fabulous vacations.
Also they threw in the christian thing to spend time with your family.
And the 1 1/2 hours ends up 3 as they tag team you over and over with offers.
I will accept the free tickets, but I will not purchase a time share.
I stay as guests of the owner who has paid for the points and has the deed for tax write offs.
The condo at Laurel Falls was very nice and clean. The stay was very enjoyable. Keeps you off the downtown area.

Have checked several cruise offers from Bluegreen, for which you have to belong to their Travelers Plus program for an annual fee. In every case, the cruise can be booked for $50 to $100 less per person by dealing directly with the cruise line.

we also were coerced into buying BLuegreen
We were on our second honeymoon ( gatlingsburg tn ) which they had promised that would be free and man was that a lie

1. During the initial first meeting we were told that we had to be 25 years or older to actually own anything. WE told them that I was 24 and my husband was 23 at the time and the representative had to go talk to their manager and after sometime came back and started.
2. After telling Ted several times that we were not interested he would change the subject and start talking about his wife and then would come back to the scam once he had talked our ears off
3. We were told that we could not leave until we had bought into it or we would have to fork out the money to pay for our trip to TN after driving from MI there was no free trip that was promised. The meeting lasted for four hours and we had got up 3 times to walk out and we told that he would give us a better deal
4. We were given a personal phone number to reach Ted but were also told that he no longer worked there and that we would have to contact the mortgage department which we did on several occasions and the only advice they gave us was to pay or get an attorney. Also we left several messages once we had left to get out of it because we had 10 days and no one called us back.
5. We called 5 different departments to get an answer and no one returned any of our phone calls
6. By now they had taken out a monthly fee and also spun on us the maintenance fee which was never talked about prior.
7. We now had paid over a couple thousand dollars and we realize we cannot recover the money we just want out of it. WE had tried to do it the right way by calling and canceling within the first 10 days and they purposely never returned a single phone call. They said if at anytime we run into a financial bind to contact Ted personally and he would help us and buy it back. But we tried canceling it within the time period talked about in the contract any nothing.
8. In summary we tried to someone but were always sent to an answering machine, put on hold or told they would call us back. We have talked to the BBB of East Tennessee and they are seeing what they can do also.
9. And this last women Judy called us let us know that a complaint that we had filed with the main head quarters really bothered her because she knew Ted and that would call the head quarters and give us a call back with something...Well once again she hasn't returned any of our phone calls...surprise surprise

We would be willing to do whatever it takes so they will stop threatening us with our credit and interest rate. If there is any action being taken feel free to contact us at [protected]@yahoo.com or [protected]...I hope that get put out

We were approached in a sport store about a wonderful vacation opportunity for free, all for a 90 minute sales pitch for the best time share in the world. We had to provide our own transportation, and they put us up in some crappy out of the way hotel for our 'vacation'. After more than 4 hours of pitching this wonderful opportunity, they got us. I admit we were stupid. We paid $10, 000 for our deed in South Carolina, and away we went, with promises of grandeur. Since that initial purchase, and after they got our money, we have only been able to book one vacation in four years. Every year we pay over $700 in maintenance fees for nothing. At any given time or day, you can call them until you're blue in the face, and you will be told, every single time, that there are no properties available, anywhere, for any date you give them. If you refuse to pay your maintenance and yearly dues, you will be sent to collections, and they charge you more than 30% extra for their services. I just got scammed out of $1200 so that my credit would not be affected. There was nothing else I could do. I'm ready to explode.

I have been perusing the internet and have come across hundreds of complaints about this same corporation, all with the same exact problems. I have signed up for class action lawsuits, and have come across one web site who is seeking names to start another. If you have been ripped off as I have, and are desperate for some kind of way out of this nightmare, call them at [protected]. I know there are thousands if not more people out there with the same issues. Maybe together we can get this corporation shut down and stop ripping people off.

We were ignorant and did not do any information seeking about this place, but they get you at the sales pitch. Promises, promises, promises, until you sign on the dotted line. Then, they are finished with you. You will NOT get a vacation at any of their resorts, and you will lose every single point that you have earned with them, unable to use them.

I am desperate to get out of this madness, but at the same time, I want my money back, all of it. And, I wouldn't be upset to get something extra for the nightmares we have endured.

If anyone knows of a class action suit, please contact me for signup. For that matter, if anyone knows any kind of way to get me out of this nightmare, please let me know. Hopefully, together, we can shut this ripoff scam vacation club down! I need help, as well as thousands of others who feel up against a wall.

Bluegreen called me on Feb. 1 to confirm my trip to Aruba on Feb. 20. They re-confirmed my info, but when I told them I had lost my job since agreeing to go on the trip last year, they decided to cancel me. Here's the kicker. They refused to reimburse me for my airfare which I paid for! I was ok with them cancelling the trip due to my unemployment. But since THEY are the ones who chose to cancel, they should reimburse me for my airfare. What an unprofessional operation! Never do business with these people.

We had taken what was supposed to be a 90 minute visit to a resort location to receive free tickets to an amusement park and a restaurant. We wound up spending approximately 4 hours there, where some very good salespersons sweet talked us into buying a timeshare at their resorts. It all sounded very good and we were capitavated. Our original trip was very limited so our amusement park trip was shortened because of the time we spent with them. They said they would give us another free trip if we would stop by the resort and let them tell us more about our timeshare. At the time we could make the payments on our first purchase but we soon learned they had talked us into upgrading for a better deal, and not being very concientious about this stuff we were roped into another deal which we cannot afford on our income. We didn't know there would be so many hidden fees. This has been very stressful on us as we are both senior citizens and just want out of the whole ordeal. It is a great burden on us. We have not used any timeshare at all.

Does anyone know what the foreclosure process for Bluegreen is? Do the take a cut of your wages first or go straight to foreclosure? We can't seem to get any help or answers from Bluegreen during our financial crisis, so we are now deliquent on our loan.. I am so unhappy with Bluegreen I would even let it go into foreclosure just to get the "monkey" off my back. They lied to us so much it's hard to tell what the truth really was. they have beautiful resorts and plenty to do when you are at them, but the fees are killing us. My husband has been laid off and it is now out of our reach to keep it. We have it for sale but no luck there? So if anyone has any answers for me I would really appreciate.
Pearl

I am an ex employee of destination adventures. They call consumers and offer them 3 day 2 night vacations to places like Branson, Pigeon Forge, Orlando and Myrtle Beach. There are a number of things consumers should be aware of:

Every customer since 2004 has their Name, Address, phone Number, Credit Card number Expiration Date and v Key or Bank Account Number recorded on 'sales sheets' these sales sheets are freely passed out, with none of the information omitted, to every employee of destination adventures. destination adventures hires anyone who applies. If you have done business with this company multiple FELONS have had access to your personal and private information. The company is run by a man with multiple felonies including ones for 'ponzi' schemes.

I have personally seen employees taking home customer credit card information on several, several occasions. The was one customer in particular, Johhny Goodgame, a 90 year old woman who was sold 9 different packages in one year (you can only use one at a time and they expire in 12 months) Another Employee used a customers credit card information to pay his cell phone bill and electric bill.

Destination Adventures is a 3rd party marketing company for Bass Pro Shops and Bluegreen resorts. Call Bass Pro Shops and Bluegreen resorts and tell them you do not want this company having access to your private information.

In October of '08 I purchased a Bluegreen vacation for $59 with the understanding that I was required to take my wife and listen to a presentation about a timeshare for purchase. After the presentation was finished I would recieve $50 in gift cards to Bass Pro Shops. I chose Hershey, PA as my destination as I have a 4 yr old and an infant and it is close to OH. I booked the trip early in Nov. and went on to begin planning to spend the remainder of the week of July 4th in that area for the kids' enjoyment. Today, 1/16/09, 3 months after the reservations Bluegreen calls and says due to market conditions my Hershey vacation has been cancelled and I need to chose a different vacation spot. I said no I would not change so they just said your money will be refunded within 5 days and now my summer vacation plans are all a wash. Do not buy into these peoples program. They have rules about when and how you can cancel on them but they don't abide by the same rules.