Bluegreen Vacations’s earns a 2.4-star rating from 322 reviews, showing that the majority of travelers are somewhat dissatisfied with vacation experiences.
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scam
I was called by bluegreen to tour their resort offered me 4 airline tickets anywhere in u.s.. to be a 2 hour tour ended being all day and no airline tickets. was told they where out. gave us a two night stay in gatlinburg. we have friends with cabins we can stay in free.we would not have wasted our day for that. woman at counter was rude! we made calls to five or six places. talked hours with people since aug. still don't have any tickets. its just the point of them lying. i have on their letterhead where i was to received free airline tickets. the problem is between the people who call you and make the arrangement and then the people you meet in person at the resort do what they want. the lady from the call center i believe tried to help us. but could get no results her self. so even if you get it in writing does not mean anything. i would stay away from this company. if they will lie to you on something this small amount of money what will they do with the big money you spent on their resort. i would not trust their contracts myself. i hate to be scamed.
The complaint has been investigated and resolved to the customer’s satisfaction.
awful company
I am very upset. I booked a Blue Green vacation when approached by a salesperson at the Bass Pro Shop in Auburn Hills, Mi. They told me I could do it for $59 and then get two $25 gift cards when I got to the resort of choice. Because we cant afford to fly anywhere I rushed home and booked Boyne - Avalanche Bay for Dec 22 & 23 2008 knowing that hotels book up fast, we booked this the weekend of Fathers Day 08, in June.
In mid Nov. I got a package confirming our travel plans, 2 nights, indoor water park, etc. This whole trip would have really only cost us $9 since we were getting the 2 gift cards. We were so excited, they said we would have to go through a 90 min time share presentation and that was it.
So on Dec 1, I got a call around 8:30 PM stating that they pulled their Bluegreen company out of that hotel and that we can no longer visit there. We could use our trip to go to Orlando, Vegas or the Winsc. Dells. All in which we would have to fly, as we live in Michigan! Plus my parents like 1 hr. from Boyne, so we were going to do 2 nights there and then head to my parents house for Christmas.
Now our plans and our mini vac. our ruined. We were all excited about it, especially our 4 year old. We have had a HORRIBLE year, and this was the 1 thing we were looking forward to, a little pampering at a CHEAP hotel with the states largest indoor waterpark, we cant afford to do these things with our son, so we were happy to be able to do something like this for him. It was actually a FATHERS DAY gift for my husband, it killed me to have to tell him that we cant go now. I am having surgery at the end of the weak, and my husband is getting laid off on Dec 11, this would have been a GREAT relaxation for us, and we have been telling everyone that we are going, now we look like SMUCKS. We have not had any vacations this year, except 2 nights camping, 1 that we slept in the car, because it was raining. So gee thanks Blue Green, for NOTHING.
The complaint has been investigated and resolved to the customer’s satisfaction.
As a member I was able to make a quick date resevation at the Fountins in Florida and then change it to a handicapped room as the other person was handicapped and in a wheelchair. They treated us like royality and met our every need . Boyne is a very hard reservation to make for the members. If there is any way poss try another vac spot.
I had the same issue happen to me and my wife. We planned a vacation in November to go to Gatlinburg in Feb. We just got back this past weekend. It was supposed to be last Wed and Thurs night, but they couldn't put us up at that time, we didn't find this out until the middle of Jan. I did complain because we had made reservations and it was a poor practice to decline a reserved room to a possible sales prospect. Finally they worked things out, they put us in their Laurel Crest resort and changed the times to Sat and Sun evening. Typically there is an additional charge for booking on the weekend, but they waved the fee and put us up.
Personally, I have read where others have had a bad experience w/Bluegreen, but I wonder how many ever post when they have a good experience? Not many obviously which is why I am posting here. Yes, it was unfortunate for me and my wife to have to reschedule a few days ahead due to an unforseen issue with our reservation, but they worked it out for us. We had a wonderful time.
While I am not making excuses for bad experiences in the past with other individuals, consider this... The rooms and resorts that BlueGreen opens up to vacationers and prospective sales are the same resorts and rooms that the current BlueGreen owners and members, who have paid their money use when they vacation. While the happiness of a prospective buyer is important to BlueGreen, I'm sure that the owners and its members happiness is much more important and must take priority. It could be that your reservation had to be bumped because of an increase of owners and members who reserved after you. It is unfortunate, but an issue that BlueGreen has to handle the best way they can to keep their clients happy first, prospects happy second. Remembering that without the prospects, there may not be any sales, but without the existing clientbase, there is no BlueGreen.
This was the first vacation we spent with BlueGreen and listened to the sales pitch. We aren't a rich family, we make just below the national average, we don't have a lot of debt, so we made a small purchase of 7, 000 points for now and may increase later. The savings far outweigh the payment considering that you are buying into a points concept that lasts the rest of your life. My wife and I talked about it, we have a 3 year old and a 1 year old, this was our first vacation in years, and we asked ourselves why, was it the time or money? It was the money, this program allows us pay a little up front and get back a whole bunch later. Now that the money isn't an issue, rest assured we'll make the time to vacation, Orlando and Disney here we come...
We had no pushy salesmen or women, the sales manager was extremly nice and said up front several times during the presentation, this isn't a program for everyone, if you struggle to make payments on a house, a car, a credit card, or food for you and your kids, this program isn't for you and we don't want you to buy now, we want you to take care of home first, then vacation later. He even used examples...
Considering that you get a free vacation, all expenses paid to listen to an 1.5 to 2 hour presentation, it is a pretty good deal. Remember, you're a guest of BlueGreen and its members, so don't treat it as if you're already a member. Wanna complain because your reservation wasn't honored as a guest on the same level as a member, become a member, then have a right to complain. ;) Otherwise take the good with the bad...
As a new BlueGreen member, but a guest and prospective member who stayed in their resorts for a 2 night 3 day vacation, I suggest you give it a shot... Remember, everyone complains when things go wrong, but not everyone speaks up with things go right... There are only 3 or 4 stories I've found that were negative towards the BlueGreen guest vacation, neither of them, in my opinion, seem to warrant bad mouthing the company, unexpected issues? Sure, but nothing so bad it should scare anyone away from at least taking a great free vacation.
Good Luck,
Gary
rip off
I bought 8000 Bluegreen Vacation club points at Big Cedar Wilderness Club two years ago in Ridgedale, MO. Whenever I call to schedule a vacation at Big Cedar they don't have any available accommodations at the time when I call. Regardless of when I call, whether it be six months from the time I want to schedule the vacation or six weeks, they don't have rooms available at Big Cedar Wilderness Club. Because, we can't afford to travel to any other of the Bluegreen vacation sites, we can only afford to use and try to schedule our vacations at Big Cedar in MO. Despite calling six different times in 2008 to schedule a vacation, we could not get available rooms/cabins. I have paid the mortgage in full and now face having to pay the yearly club and maintenance fees (which were increased this year) despite the fact that we cannot use the vacation points...I've learned my lesson about ripoffs..Buyer Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
The resorts are nice for the most part, but the value is simply not their. I wish I shopped around before being pressured in a sale. Thankfully I have been able to rent out some points to at least cover maintenance fees. Plus, I've salvaged my vacation experience with tripdeals.info which is the kind of membership I wanted in the first place.
well unhappy owner you are such a stranger to the truth, check on line and you will find plenty of openings.
As for your rant about making ressie 2 yrs in advance that pal is just a lie... reservations can only be made 11 months out and you know that
well i would have to agree with the unhappy owners of bluegreen resorts because i am one of them i spent 4 days on the phone trying to use my points. with no success. So i decided just to prove a point to my spouse that we just got taken. I decided to let the representive tell me where there was an opening. none nowhere? come on so i decided i would do this for the next 6 months never could get in anywhere. So even though i don't know a human being that will know what are where their lives will take them i told the rep to schedule me two years from the date i called and guess what nothing available. sounds like we were scammed to me!
Figure it out people. Follow the rules and you can indeed have a great vacation experience. Right today you could book a room at the Vegas property or the Orlando property or even a couple in Florida. You have to plan ahead and not just pick up the phone and demand a room anywhere you want it, anytime you want it. It's a bit of a pain, but if you understand the booking process, you surely can go anywhere you have points for. We are silver members and love the fact that we have unlimited bonus time.
My wife and i have been owners since 1998 we bought our first 6000 points at big Cedar Wilderness club. We now own 15, 000 points. After reading all the comments the only thing i can agree with is yes the dues and, Maint. fees have incresed. But they increased for very good reason they keep all there clubs/resorts in top shape. As far big Cedar wilderness goes yes it's hard to book during the summer but rest of year always can get in. Do little planning book at Branson Falls lodge for summer and drive 10 miles and enjoy big cedar. And for the comments about all places are booked my comment to that id=s your full of it. Get on line right now you will find several places with openings.
Well...I discovered the deal with these Bluegreen cheerleaders.
Ever wondered why someone would come to a consumer complaints site and cheer on the bad guys, the rip off artists, scamsters, crooks and thieves (Bluegreen). I just didn't get it...until I did some research. These guys are paid "REPUTATION DEFENDERS". Companies pay these dirt bags to scour the internet and DEFEND thier practices.
Proof: Google the following words "reputation defense".
[censor] working for [censor].
Hey...StupidBGOwner..Actually, that should be Septic Dweller.
That A+ rating is from Dallas Texas. Bluegreens BBB rating in Boca Raton - WHERE THIER CORPORATE HEADQUARTERS IS...Is an F. It's only a matter of time before ALL of their BBB ratings are F. Trust me, I'm working on it.
Proof positive that you are lying ...THERE IS NO WAY IN HELL YOU STAYING MORE THAN ONE NIGHT IN DAYTONA ON 4000 POINTS. What a ###. Anyone looking at the book knows your full it. ###.
How can you sleep at night knowing you work for the most unethical, immoral company in business today. That is just like a Bluegreen minion to run off at the mouth about "go thought RCI", "Rent out your points if you can't get what you want", "you should have read the contract..blah, blah, blah". You people are complete ###. Seriously, the lowest form of life there is. Bluegreen is like the bottom quarter of the septic tank where all the fecal sludge resides. Yep, Bluegreen fecal sludge.
By the way shu...the BBB rating is confusing, because on this one they actually are BBB acredited with an A+ rating:
http://www.bbb.org/dallas/business-reviews/real-estate-developers/bluegreen-corporation-in-boca-raton-fl-19000465
Nope, definitely not a sales person, just an informed buyer;) When we first purchased, I second guessed our decision and googled Bluegreen complaints and found this board. I panicked a little, but I also found a timeshare forum where BG owners talk happy thoughts and share pointers- try TS4MS. Apparently I set something though because now each time one of you sorry complainers posts to this thread I get an e-mail.
So believe what you want, but as for me and my house...we're leaving for Hawaii (Pono Kai) in a week and a half, then waiting for Daytona (Fantasy Island) in September, all on our measly 4K annual BG points. Actually Daytona is on bonus blue/white points hence the rainy season travel. But at an update meeting, I found out you can use those points on last minute travel at non-BG reorts, so we might change it. But you just sit tight in your living room complaining and searching the internet, while we're out seeing the country:)
And BTW, if we ever buy more points, I definitely would NOT go through a BG sales person, I would buy resale. It's so much cheaper, and we already have all the "perks" from our initial purchase that the sales people tell you you'll mis out on.
HappyBGOwner = Bluegreen Sales Agent.
Why would a "Happy Owner" be surfing a Complaints site...he/she wouldn't. It's another ### sales agent out to discredit legitimate posters like Judy and Allen
Check out the BBB rating...Yeah, that's right "F". It's a big fat "F". Well deserved.
Bluegreen Sales people are ### and human trash.
scam and fraud
For all those who have written and complained about Bluegreen we may have found a way to stop them.
Please contact the FTC (Federal Trade Commission) by phone...tell them what your situation with Bluegreen...they said the more people that call they will be able to act on it. Please let me know if you do!
About a Company, an Organization, or a Business Practice
Online: Use our secure complaint form: [English] [En Español]
Phone: Call our toll-free helpline: 1-877-FTC-HELP [protected]);
Mail: Write to:
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
The complaint has been investigated and resolved to the customer’s satisfaction.
I intend to file a complaint with the FTC. We are in teh same boat. Lied to at the presentation. Told we could bank points, when I tried I was told I didn't call soon enough. Everytime you go through an update the rules cahnge. What sounded like a great vacation plan has turned into a NIGHTMARE!
We are a victim of Bluegreen-Have been thru the whole nitemare of {to name a few}not being able to use our investment as presented to us in Branson, Mo. bought in 2o04-could not use {our } condo in our designated time -mega calls finally got it and drove from Gulfshores, Al to Mo. and our unit was rented-we had Confirm. nxt. A.M. 0 min. update=3 hr. sales pitch buy+points furious when walked out-Carolina Grande Myrtle Beach, N.C. could not get 2 bdrm. unit we were promised we would have in all, B.G. owned Fac., not even an adj. unit.said no adj. got there no parking in Carolina GrandeCondo.park in adj. Bldg.{WE QUIT CLAIMED IT TO BG IN NOV. O8 BECAUSE OF FAILURE TO PERFORMAND NOW BG HAS FORE CLOSED AFTER THE FACT AND SENT THIS FALSE INFO TO THE CREDIT BUREAU'S OUR CREDIT WAS DEC. O8 760=ME 760
HUBBY 770-I am 71 he is 64, I DISPUTED THIS TO NO AVAIL, NOT THRU]over 100 calls to Bg. during the course of these years now have found class action law suits by Attn gen. office of Pa. and Mo. and have informed Attn. Gen..Al. that Bass Pro has moved in and is selling time shares in Spanish Fort, Al.FLORIDA ATTN. GEN.OFFICE DOES NOT SEEM TO CARE-PINNACCLE A BG. COMP.WILLNOT SHOW PROOF OF ADV. TO SELL=3YRS=BG SAYSYOU CANNOT SELLYOURSELF THIS IS FROM JOANNE MCNEIL=THIS IS THE TIP OF THE ICEBERG CAN'T CHANGE THIS FORMAT-SO PUT ADD. INFO IN THIS PLACE SORRY
- hotel not finished no elevator working, pool not complete, apt. not complete, sent us to motel across st. pool not opened.People that got the adj. room smoked and there was no transom under adj. rm. door and the smoke filled our rm. and blew in from their deck that had a sm. Div. .we.left days early.Pinnacle never had it listed to sell, after
I'll do it right away, i'm getting tored of these big companies ripping simple consumers. Thank you,
I filed complain with better business bureau and attorney general of Florida, please do the same.
Thank you
ripped off
We bought 10000 points at a BlueGreen Resort in Pigeon Forge, TN. At our 1st visit the accomadations were not suited for handicap as we had been promised they would be, so we upgraded to 14, 000 points in order to be guaranteed handicap parking and suite. We made reservations for some friends of ours and they were stuck in a none handicap room 1/2 way between the elevators. We complained and were "invited" to Atlanta to discuss our dissatisfaction. At this meeting in August of 2008 we were again guaranted handicap facilites with easy elevator access and again we purchased an addition 3000 points now giving us 17, 000 points with all costs except yearly maintainence dues included in monthly charge. Now we have received "Club" dues charge with late fee. Never saw one before 12/20/08. Tried to call the guaranteed number of the people in Atlanta and their telephones are disconnected. Go Figure! Surprise, surprise. This outfit is a complete ripoff, but once you sign a contract you can not get out of it. They will not even talk to us about giving back out 17, 000 points with no further payments due. Wonder is bankruptcy will get rid of these money suckers with no morals and no conscious?
The complaint has been investigated and resolved to the customer’s satisfaction.
John Carl is full of CRAP!
If you are retired, and have all the time in the world to go to a resort at a crappy time of the year, or at the last minute then yes, absolutly you'd be happy. These ### pray on hard working middle class WORKING! families by selling "FLEXIBILITY, AVAILABILTY, AFFORDABILITY". They know for a fact it doesn't work that way. YET, they lie their A$$es off just to get that commission check. These ### are bottom feeding puss trolls.
Bluegreen will tell you anything to get you to sign that contract. Anyone who gets on here and cries about "Well you should have read your contract" is one of those parasites trying to distract anyone reading this thread from the truth. Bluegreen is nothing more than a nest of thieves and liars.
One last thing...John Carl, If you are so pleased with Bluegreen...why in the hell are you at complaintsboard.com posting? Suspect John Carl...very suspect.
Everything is in writing and crystal clear when I purchased. I'm shocked to read some of the things I have because it has been the complete opposite experience for me. BLUE GREEN is the best of the best! But with a company as big as blue green there is always a few people trying to scam them and sue them for no valid reason. Somebpeople just trying to get something for nothing. Last time I checked you had to be 18 to enter legal document. So in other words an adult who can read and understand what they are buying. I don't believe in " I got pressured to buy". Ummmm your a freakin adult who make grown up desicions. If you can't afford it later. That's your fault not theirs. If I go buy a rolls Royce I can't afford. It's my fault not the dealers! Duh!
Hi, I'm a victim jsut like you are. When we bought it, they promised to buy it back when we want to get rid of. Now they are telling us, they don't offer resale program. I filled complaint with better business bureau and with attorney general of Florida, please go to their websites. If enought people complain to officials maybe somebody will take actions, i know i have signed contract, but what i get from him that's not the product i thought i'm buying.
awful company
A person will call you up on the phone saying, 'you've won 4 roundtrip air tickets with a value of up to 3900.00$' All you have to do is come to Bluegreen to pick them up. Well, when you get there, it's a timeshare sale. They got pissed at us because we kept saying 'NO', and we were treated like crap.
The 'free' airline tickets, you must reserve a room of their choice at a unreasonable price, you are extremely limited on where you can and can't go, when you can travel and they are only good for a very short amount of time.
What I was told when they called me and what actually happened was WAY off! If they call you, it's not even worth it unless you ARE looking to buy a timeshare.
The complaint has been investigated and resolved to the customer’s satisfaction.
So why did you go
maybe it was because you thought you could get something for nothing.
Well there is no such thing as a free lunch so come on you must have expected to be sold something even if you did not know Bluegreen was timeshare.
Why do people go to these kind of presentations blind, with the www at you fingertips a couple of mins would have given you all the info you needed.
no food and no rest
My husband and I fell victims to Bluegreen in June 2005. We were lied to at the presentation. We were told that purchasing Bluegreen is just like purchasing any other real estate; the property will appreciate and we would be given a deed. We were told that if we didn't like it we could sell it for more than we bought it for and they would sell it for us if we wanted. We were told that we could vacation anywhere we wanted and at any time we wanted. We were also told that the maintenance fees were about $600 and if we like, we could rent our points out to pay those fees and they would take care of the rental details for us as well. All lies.
We arrived for the presentation at 11 a.m. on a Saturday. We hadn't eaten but planned on getting lunch after the 90 minute presentation. After 4 and a half hours, we signed and were released. During the signing, we were exhausted and hungry. They refused my request to take the documents home to look over before signing. This is the same tactic cults use to recruit members. No food and no rest.
The 'property' we purchased is not worth what we paid. We cannot sell it. We do not have a deed but instead, a copy of a deed. We can't go where and when we want. In fact we can never go to Florida at Christmastime because our points arrive on June 18th which is only 6 months before December and Christmas reservations must be made eleven months in advance and our points are only 'high red' for twelve months. Our maintenance fees are now over $900 per year. Bluegreen can't sell the 'property' for us but put us in touch with Pinnacle, a resale company who charged us $39 and has not produced an offer to purchase our 'property'. We also listed with another company for $699 and have had no offers. Bluegreen's rental program is discontinued due to 'Lack of interest'.
This deception is in direct violation of the Michigan Consumer Protection Act but how do you prove that they lied to us? Are there any former timeshare salespeople out there who would testify to the deception practiced in the field? Immunity promised of course. Are there enough people out there who feel the way we do about Bluegreen so we can band together and make our voice louder than theirs?
Someone referred to timeshare ownership as a black hole. I'm there, with no light in sight. Help. I can't think of anyone I dislike enough to even give this 'property' to.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased in 2005 and have lived a nightmare ever since. I hope and pray that someone in the very near future will find a way to help us who no longer want to be owners, get relief. The contract appears to be iron clad.
hello im in same boat i couldnt give it away either ive tried to sell at half price even it is a dumb idea to get a time share frome bluegreen they are scamers and i was to dubm to understand cause they tellin u all this exciting things that wont ever hapen i havent used mine because it wont work when i want to use it only in winter or boring places u find some one to buy urs ask em if they have a brother or sister il sell mine haha
Bluegreen is singly the most unethical, immoral and desestible company in business today. Their sales sluts will use high pressure and out right lies to sucker people in. Then...after you've signed your name to their contract you discover on page 4 of the public offering Bluegreen is not liable for any promises made by their sales agents. Unbelievable. These parasites are without questions the lowest form of trash.
You will not get any of what your told, or shown your going to get...none of it.
They will steal your money and if you refuse to pay they will ruin your credit and threat YOU with legal action...that is incredible. What a band of puss trolls.
I had a timeshare with Bluegreen, I sold it, I lost a lot of money, but I gained money
I bought my timeshare when it was owned by Airtours, it was fine until Bluegtreen bought it and everything went up
So now I use hotels, its very good, I book my hotel, I pay for it, I use it, no further payments required
I weighed it up with what I got from a timeshare and what I get from a Hotel
A hotel
I get room service
I get fresh towels each day
I get my bed made up and turned down each day
My room is cleaned each day
I usually get a VERY good resturant on site, not just a coffee bar/snack bar
I dont get a bill every year for maintainence
I can get a hotel anywhere and any time I want
I get from a timeshare
NO room cleaned each day
NO bed make up/turn down
NO room service
NO resturant on site
NO clean towels each day
I have to share the resort with very loud kids and drunks, there are no quiet areas
I DO get a BIG bill each year (usually the cost above the hotels I have stayed in)
I cant book when and where I want, unless it at least 6 months in advance
I do get a whole apartment (but its a waste, its just my wife and I)
I'm glad I sold my timeshare and have nothing to do with Bluegren any more
It doesnt matter where the resort is, you still have to get there, so I havent included the airfare in my prices
This year, I stayed in the Dominican Republic, all inclusive, 2 weeks, it cost me $720.00
I stayed in Sri Lanka, all inclusive, 3 weeks, that cost me $900.00, but I did get an upgrade
I had 'free' food', 'free drinks, ' free' tours, a nice beach (in both locations) plenty of service
Non of these places are in the RCI or BlueGreen books (I know they werent FREE, I paid for them, but the more I ate and the more I drank and the more tours I took, the cheaper my holidays were)
I had a great time and I am not expecting a maintainence bill this Christmas or New Year
No one will ever sell me another timeshare, but as long as they give me FREE tickets or $80 to go to a presentation I'll go along, all you people that own a timeshare are paying for me to attend, so keep buying and paying those bills each year, I want your money/tickets
Sell your timeshare, go to all the presentations you can get as much as you can from them, but NEVER, NEVER buy again (you will lose money selling your timeshare, may as well get some back by going to the presentations)
Keep moaning about your timeshare, your bills arent going to get any smaller and when you die, your kids will own it, I bet they will really thank you for that monkey on their back,
Maybe you people that own timeshare tell me what you actually get ?
I'll counter each positive with a negative,
C'mon, what do you have to lose ?
CUT YOUR Losses and get rid of it
Get in touch with your Atrtorney Gen. there are people from 6 states like you call tollfree for attorney gen offic e in Pa. class action Against Bluegreen 5600= for $20000=$40000//Mo. attny Gen. on going//Michigan the same//Minn the same -get busy and file in each state-//even when a state doesn't want them they get there foot in the door thru their comp. Bass Pro-Shop as they have in Alabama
We also bought Blugreen corp. we had 30 days to cancle we called them and they said it could not be canceled we would have to sell.. Asdke if they would sell they said yes, Got a email about 2 weeks later stating it was sold.. about 60 days later I went to buy a new truck and found Bluegreen corp on my credit as nonpayment.. now my credit is screwed and can't get anything done about it
I have been getting a few emails from people here asking how I sold my timeshare points, I cant reply to them as I dont have your email address, IF you send me an email, please send your address
I wont send you spam, but I will send you the emails I received and the address of the people who bought them
Thanks
Derrick
We were convinced that this was the most ecconomical way and easy way to vacation. We have not been able to take a vacation as of yet due to "all booked up". We have listed our time share with Pinnacle with not one buyer. What a big mistake we made. I would pay someone to take it. Are there any more idiots like me?
pamxstan@yahoo.com
I used to be a sales rep for a sales center in Myrtle Beach untill i realized i ripping people off. If you have any questions for me i would be glad to help! Just send me an email at jbaldwin98@sccoast.net.
bluegreen vacation resorts
After being an owner for 1 year and having vacation plans rejected a total of 11 times we are selling our property. At this point we just want to break even and get out of this scam. I think Bluegreen Vacation Resorts is one big scam. We were told one thing when we signed up only to be told by someone else that wasn't true. We have tried 11 times to book vacations and were told ALL 11 times that there were no vacancies. We gave them multiple places and still No Vacancies. We were told at the time of signing up we could book vacations in a little as two days. Maybe - but you certainly won't be going anywhere you want to go. Every time we have tried to book we are advised that we need to book at least 6 months in advance. So for grins, I called to book 8 months in advance to 6 different places only to be told there were no vacancies. Why are there no vacancies? Bluegreen holds a number of units for their corporate clients. So if the property has several bookings Bluegreen will put a hold on x amount of units. BUT Bluegreen is very happy to take money out of my acccount each month and I'm getting nothing in return.
So, if anyone out there gets a call for a two night stay and all you have to do is listen to a presentation - DON'T BOTHER! What they say in the sales pitch sounds good, but it doesn't come true. They say what you want to hear, but in reality it isn't the way it works.
I feel like bluegreen corp has taken me for a money ride with suckering me into buying this crap with there tell you what you want to hear its all good scam artist sellsman!Not to mention the high interest rates.I was just wondering if any body feels the same way I do about bluegreen vac.and if so please email me.If this goes to bluegreen corp. I have paid my payments every month on time but have been layed off and would like to solve this in a professional way if were able?I take pride in paying my bills (on time)and having a good credit score, but I may not have a choice but to let it go back and would like to know if I did let it go back what consequences would I face?
Well...I discovered the deal with these Bluegreen cheerleaders.
Ever wondered why someone would come to a consumer complaints site and cheer on the bad guys, the rip off artists, scamsters, crooks and thieves (Bluegreen). I just didn't get it...until I did some research. These guys are paid "REPUTATION DEFENDERS". Companies pay these dirt bags to scour the internet and DEFEND thier practices.
Proof: Google the following words "reputation defense".
[censor] working for [censor].
You're so right, its a scam and just don't get into the scam of selling your timeshare or points because that is a scam itself. I believe Bluegreen has cover its ### from almost every angle...including owning the collection agancy, the sale your time share agencies, plus most of the small print in the contract is to collect more money in every angle they examples: fees for whatevery they can think of to charge You...
We are in the same boat as you, my husband has been laid off and our income is only 1/3 of what it was when we bought. We are in the process of letting ours go back. They haven't really hassled us and that scares the begeebers out of me. I am wandering if they are going to be the silent destructive types. Our credit is already ruined (i realize it is our fault for non payment) and our credit cards have lowered our limits and raised our interest rates due to all of this. But we are at the point it is either keep our home and utilities and let Bluegreen go, or suffer losingit all .
We are listed with 4 places trying to sell but no one wants these stupid points.
Good luck
Pearl
fraud and scam
My wife and I went to a owners update in Dec. 2005 and were persuaded to buy another ownership to increase our points. We were reluctant to buy the second ownership but were told by our salesman that bluegreen would help us sell it if we didn't need it.
I called Bluegreen a few minutes ago to sell and was told that they don't do that. Public BEWARE.
The complaint has been investigated and resolved to the customer’s satisfaction.
The same thing happened to us! Even had us sign a paper stating that we would give them first rights to buy it back! Convinced us we would never be able to sell our points the way they were because they were purchased with the "old" owner of bluegreen, before things had been improved. It is truly sad how people can lie that way!
In June 2009 I was in a Bass Pro Shop in Westminster Colorado, and found the sales agents selling a $99 weekend vacation in Vegas and other locations. July 26, 2009 was our tour date, and we were to spend 1.5 hours at the tour – however this lasted for 5 hours! In the end we decided to purchase a Bluegreen ownership because we have been planning on traveling to Italy, Greece, Spain, and all around the world for the rest of our lives. They said we could go to all these places for $169 per week after the purchase our lifetime 1-time membership of $26.000. They said we would spend at least $7, 000 on each vacation we talked about without a Bluegreen membership, so owning a Bluegreen membership would purportedly save us a lot of money.
During the presentation, we fell victim to a variety of material misrepresentations, which we only later found to be false. We were told that we would receive 20, 000 points a year that could be used at RCI as well, and that our timeshare was a real estate investment, which would appreciate in value over time. We were also told that new nearby developments would drive up the price of our timeshare in the near future, and that we could easily sell (or rent) our timeshare for a profit. We were also told that we would be able to exchange our property location and go anywhere without paying any fee other than the $169 booking fee. The sales representatives told us that Bluegreen representatives would act as our travel agents, and that they had monitors which displayed specific client travel times and potential airline accommodations as well as car rentals. We were told that Bluegreen agents would also have all of our offers loaded into a database profile, which would allow them to choose the best offer for us to use for a specific trip.
We were also told that we would be able to refinance our timeshare at a local bank, but later discovered that banks don’t refinance timeshare loans. We were also told that we would be able to write off timeshare interest or the timeshare itself on our taxes, but later discovered that this is an exception only made for vacation homes, and that timeshares don’t belong to this classification. We were told that our 20, 000 point plan would grant us far more amenities than it actually did. The sales representatives claimed that resorts were available al the time, and that we didn’t need to plan our vacations more than two-three months in advance for any resort. The representatives also claimed that we would be granted three extra two-week vacations for free, one of which was a yacht vacation. These vacations never materialized.
We told the representatives that we wanted to take a group with us in 2010 to Mexico or Hawaii for Scott’s 40th birthday. They assured us this was definitely going to happen; that we would have no waiting period and the timeframe was long enough. So I called after I got my ID number to book this trip and the representatives I talked to at Bluegreen laughed when I repeated what I was told at the presentation would happen: that they had my profile and could tell me what was the best to use, and that there were big screens in the office showing all of the various flights and vacation areas available to me. There was no availability at any Hawaii resort for 1.5 years; and if I booked it I had to use it or lose the points. This was in stark contrast to the specific promise made by the sales representatives at the time of sale. We were told that Bluegreen representatives would aid us in booking a vacation that was guaranteed to be available, yet there was no availability and we were laughed at by representatives over the phone.
I decided to transfer 8, 000 points to RCI so we could go to Mexico with our friends as planned. When I tried to book this trip, I was told that the all inclusive resort would cost $1500-$3500 per person per week! The cost to book the trip was $169. After three days, if we decided we couldn’t go, we would lose the $169! None of the resorts that were affordable were even available for a year. We had been told at the presentation that the only cost for a week at any resort would be the $169 booking fee. We had been told that there would be no other fees. We would never have purchased this timeshare if we had known that we would not be able to book reservations at any time we wanted, and that we would be subject to fees far beyond what we were told we would be responsible for paying per vacation.
no attorney generals office wants to accept responcibility. they point the finger to the next office! I want to be part of a class action law suit.
This is 100% what happened to my husband and I we were told that we could use our points for RCI as well... Only to find out that our points could convert but then we would also have to pay RCI an exchange fee and they didn't have any resorts available for the time we could go. We spent more the 5 hours at the first presentation.
We are roped in by we will give you this and that and throw this in and that in. when it came to send the vouchers in it was another fee. Every time we went to club 36 to stay we always had to go to a time share review which in other words they roped us into more points. Which foolishly we did. We were told if we didn't then the price of points would go up and wouldn't be locked in the lower point price. And that the maintenance fees would be cheaper as well. And also that we could refinance or get a loan through a bank which was a HUGE LIE! we have been told so many lies it's not even funny... Last time we went we did the stupid review and was roped into more points I told them we couldn't afford it and we do not need or want more points, they kept coming back with options and ideas on how it would be so good for us and we can jump to the next level and get all these perks of having the next level available to us.
I was crying to my husband and we felt like we had no choice but to give in and get more points. It has been a financial hardship on us and I have been calling Blue-green for the past 3-4 weeks to get a hold of a lady by the name of Anisha Jackson and have left MANY voice mails and she has not called me back once. We called a time share release program and to have them have one of their lawyers take our case to a judge it would cost us $12, 000. yeah ummm we don't have the money for that. I Now can't afford to go on vacation because all that money is going to the payments of Blue green and we can not pay our bills because we are paying over $450 a month and over 1, 500 in fees. Club 36 also keeps claiming that they are building on and that they are upgrading the rooms, but every time we've gone the carpets are super dirty in the hall way, there isn't easy elevator access.. the pool is pretty small compared to Vegas hotel standards. Club 36 is right across the runway of the airport so it is always loud with plains coming and going (which can be fun if you are deaf or love to watch planes the whole time) they have not opened the snack bar by the pool, it was suppose to have treats, sandwiches ect... It hasn't opened once in the 3 years that we have gone. The gym is pretty small as well as the Hot tub it only fits about 5 people, there is not enough places to sit in the pool area and the outside deck is way to hot with not shade umbrellas. The one nice thing about Club 36 is the shuttle to spots on the strip but only picks you up if you can make it on time but if they don't have people that need to go to the drop off spot them you either have to wait for the next drop off which is only once every hour and only one shuttle bus, the bell hop who has been there every time and helped us with the bags, and there is not enough bag carriages for people, you either have to wait down stairs or bring as much as you can haul down every time. Last visit our shower was not putting out much water and it took them forever to come look at it. I was advised that if we ever go again and the review is more then 90 mins that we need to start yelling at the top of our lungs that this is a scam and not to sign up...Also when we have gone to the reviews (when we added more points) during the time they get all the paper work ready they have us leave and get lunch and then come back, never have they offered to take us to lunch even though it was an all day event and by the time we are done with everything you are so damn tired that you just want to go to your room and sleep. They also have you sign up for credit cards for the down payment each time. This place is such a scam and am not happy at all...they want to give you the freedom of vacation and make memories but in reality they stick you with outrageous prices and promises that they never keep. We could have gone on so many trips by now if we weren't with them. We were also told we could use our points for cruises and can go on yachts, air tickets and car rentals. NOT TRUE! almost two years ago my husband and I went to California for our anniversary and wanted to stay a night in San Diego I called Blue-Green to see if they had a hotel we could get a night stay in, they said yes it would cost us a certain amount of points and also cost over $100 per room.. we took it because it was a last minuet choice. The place that we staid in
was loud and when i went into the bathroom to shower there was a spider in the faucet. There is so much more that I can write but will spare you the pain.
bluegreen is a huge scam-can't get a vacation, fees increasing yearly and our local shenandoah crossing just added yurts.a new pool, more campsites and redid the cabins yet we can't rent our time, reserve any time and i guess pay for all the new items even tho' there are many new owners now. has anyone called their attorney generals office ? only if we all complain will something get done..
WE WERE TOLD THE SAME THING IN 2005 AND NOW WE ARE STUCK WITH THIS TIMESHARE. WE HAVE TRIED TO SELL IT THROUGHT TIMESHARES ONLY (BEWARE OF THAT SITE ALSO) THEY TAKE YOUR MONEY AND NOTHING ELSE IS DONE. :(
I don't think it's BlueGreen's fault, it was the salesperson who gave the wrong information. You should also confirm that or get it in writing. I am a BlueGreen owner and so far I'm happy.
an awful company
I sent this email to Bluegreen, they deleted it and never read it, I just thought I'd post it here, maybe someone at Bluegreen will read it and I hope others take note
Hello Candace (a Bluegreen customer Service agent)
Thank you for your reply, sorry for the delay in replying
I recently stayed at the Fountains at Oasis Lakes, Orlando (10/03/2008 - 10/18/2008)
I tried to fill out the online comment card, but it wouldn't accept my room or reservation number
I used to own an apartment there
I couldn't use my apartment due to the strange way my points were allocated, so I used the RCI website and saved my points and then booked my vacation
I was quite surprised how things had changed there and how some things haven't changed
When we tried to check in, they couldn't find our reservation and we were sent away until 4pm and for them to find our reservation (this was very unusual, the last time we used our apartment, the staff were very helpful and let us store our luggage, and check in as soon as an apartment was available)
When we did arrive back at 4pm, there was none of the cheerful staff from my last visit, it was a rather surly greeting (but this maybe due to the fact we had an exchange)
We got to our apartment and it smelt extremely musty, but that wasn't a big problem, we just aired out the room, opening the balcony doors, we showed our friends around, and while they were very pleased with it, I noticed the furniture and fittings hadn't been upgraded and was worn in places (the furniture was exactly the same as when I first bought it in 1995, What have you spent the maintenance money on ? Certainly not on upgrading or purchasing new furniture or carpets
Anyway, as the day passed and we made our self at home, I saw that you had an in room connection for my laptop, that was very good, but as I found out, the service wasn't very good, I had to phone every day to get a connection, but that wasn't a problem, I could save my work until the reconnection was made, but it was very irksome and annoying to call every day (I am a maintenance manager at Heathrow and needed to keep in touch with on going projects)
We had to ask for a repair in the master bedroom for a ceiling fan, it took 4 days and several phone calls to get it repaired, even though we were told on the first day it was repaired and every day, The electrician eventually turned up at 10pm, one night and repaired it then (I asked for it to be done then as nothing seemed to happen in the daytime while we were out
During the second week a problem developed with the fridge, but wasn't a major problem, we asked if someone could look at it, but no one ever turned up and I never got any message left on the telephone
We had some new balcony furniture left for us, we never got any message that it would be done (but it was a lot better than the cheap plastic stuff we had) and my friends were rather perturbed that someone could just walk in at nearly anytime (the towels and bedding were changed, but nothing like the service I had previously enjoyed when I was an owner there
I went to a 'presentation' while I was there, I didn't want any tickets, or money from it, I just wanted to voice my concerns, and let the sales staff know how my feelings were when I bought (what I thought was an extra week) these points, my week that I had enjoyed for many years was now converted to points, and the so called bonus weeks I was given was useless, as I couldn't use them or book anything for 30 days before travel (very nice if I wanted an out of the way place that no one else wanted )
The sales staff weren't interested in my concerns or what I had to say to them and how things had changed (my week to points and how I couldn't use my apartment) and after 30-40 minutes I was asked to leave, and was told if I said anything to other people staying there or other purchasers, I would be asked to leave the resort, I agreed not to speak to other resort owners, I didn't want to be thrown out with no other hotel booked and I didn't want to embarrass my friends
I didn't find any of the staff helpful and the amenities hadn't changed since my last visit (2 years previously) I found the staff would only do just enough to get by with
I had several packages delivered to The Fountains during my 2 week stay, I never got an phone calls saying they had arrived, I only got that information from the sender
When we were leaving the resort, I spoke to the front desk and told them that I was expecting 2 more packages, that hadn't arrived, and would they forward them on to me in the UK, I gave them my email address, my home address, my contact telephone number
The man on the front desk went away to confirm that this would be okay and record my details, he came back and assured me that it would be fine, and they would forward them on to me, and if any further charges were due I would pay them, if they would let me know what they were via email
I have contacted the senders of the packages, they have arrived, but for some reason they have lost one, (I have had emails to that effect from Philip Russell) I'm still waiting for them to arrive (these have now arrived, it took a month to arrive though, I actually received them today)
It was certainly a different place from when I was an owner, I'm glad I have sold my points, I know I lost money by doing so, BUT I have purchased another weeks vacation from another seller and another resort
There always was a problem with BlueGreen when I tried to book anything, and when I did manage to book anything I always found myself disappointed with my accommodation and the staff (we stayed at the BlueGreen resort in Las Vegas, this was out of the way and was nothing more than a bunch of tower blocks, with no staff in attendance at the pool and there were several drunks and broken bottles around, but I didn't say anything as the drunks were English, and I certainly didn't want to be associated with them
All in all, I found my last stay at the Fountains a very disappointing experience, and I'm glad I wont be staying there or using it in the future
I know now I am no longer a owner or member of BlueGreen, that my email or views wont make any difference to the way the resort is run or the state of the furniture or decoration of the rooms or the attitude of the staff, BlueGreen are only there to make money, and care very little about ex members/owners, after all there will be other people going to the 'presentations' and making purchases, I just felt I had to make my views known
IF I had bought an extra week and not been persuaded by the sales staff to convert to points, I would still be an owner, but I wouldn't go back to The Fountains again (even when it is completed)
I'm really glad I dont have anything further to do with Bluegreen, their customer service leaves much to be desired, in fact they are rude, and not helpful in the slightest
The complaint has been investigated and resolved to the customer’s satisfaction.
Please let us know how you got out of Bluegreen. Thank you very much !
Lydia
foreclosure
We re in a financial crisis, my husband has been laid off and our income is now 1/3 what it was. contacted Bluegreen for help hahaha what a joke. Sorry there is nothing they can do to help us. Does anyone know what Bluegreens foreclosure process involves? I am ready to let it go. We will lose over $18000 (yes we were that stupid!) by letting it go but right...
Read full review of Bluegreen Vacations and 13 commentsrefuse to help
My husband just got laid off and I contacted the mortage department for some help. We asked if they could refinace at a lower rate (now 10.25%) so we could get a lower more manageable payment. They refused to help and would rather take you into forclosure than to help you keep things good with them. The man was very nice but said Bluegreen policy doesn't allow you to be refinaced with them you would have to go to an outside source which is impossible because no on will finance a timeshare! So he said that if I would go with out paying for 5 months they would forclose and that would stay on our record for seven years, rather than help. My advice is to never buy a timeshare because it isn't actual property that is of value to you!
Pearl
The complaint has been investigated and resolved to the customer’s satisfaction.
There is an attorney currently taking names of Bluegreen owners who are seeking justice for being scammed. Contact cybershu@yahoo.com for details.
I was just told the same thing yesterday. My husband and I were talked into this 4 years ago and now we can't get out og it. The maintenance fee are out of this world. The bill always comes in Nov. When I tried to call to have the date changed they said no. So I have been paying them late every year, but this year was the worst. Money has been tight so I paid them half of what I owed and when I went to pay the other half they sent it into collection. Plus added other $110 for that. When I called to see what I could do they said that I should have called and asked about a payment plan. I have called around to many different companys to sell the timeshare but they want at least $600 to list it. Anyone else having any luck.
Hello, we are in just about the same situation as you. My husbands working hours have been cut back. We have a mortgage for our Bluegreen points through the company. But, with the maintenance fees going up and our income going down...we are in trouble. We are considering closing our bank acount down so that Bluegreen can not deduct any more monthly payments. We just want out! What has been paid will be lost. We understand that. But, the monthly payment to Bluegreen is a nice chunk of change, that could be used to buy groceries or pay the heating bill. We just don't want to be sued by Bluegreen for not paying them. And then end up having to pay anyway. What do you advise. I'm totally unsure of what to do.
not being able to use our points
When we purchased our timeshare, everything seemed great. I explained that I was a Teacher and that I can only go on vacation during Spring Break, we where told no problem. We purchased our timeshare on Feb 29th, When I need to use the timeshare for travel is March 28th-April 3rd. The last week in March to the first week in April, Every year when I go to book a trip I am told that I cannot because of our Anniverasry date and that I would have to buy my points for the next year. We purchased our points in Minnesota and have been clearly mislead. In fact when we asked at closing if this was going to be a problem we where told not to worry about the date, In fact our mortage closer DEE-DEE assured us this would not be a problem. I have spoken to many representatives from this company and nooned seems to be able to help my husband and I. We have paid for our timeshare in full. I do not unstand the unfair selling practices of this corporation.
If you still can't get any satisfaction speaking with the mgmt., I would suggest telling them that you are going to file a complaint with your state's Attorney General's Office. And if still aren't pleased with the outcome, proceed with the complaint. Sometimes just letting a company know that you will not tolerate their unfair tactics is enough to get some action (IN YOUR FAVOR) You may also want to file a complaint with the BBB however don't expect that much as Bluegreen pays their dues with the BBB- hence their good standing! The BBB operates by giving companies a seal of approval in exchange for hefty dues paid to them by the companies. IT IS A PAID FOR ENDORSEMENT. But, it's worth a try. You have nothing to lose but some time. But I would definately tell them that you will, under no uncertain terms, file a complaint with your state's AG office. They have so many lawsuits pending right now that I'm sure that's the last thing they will want. Good luck to you.
scamming too many consumers
Attorney General Corbett announces lawsuits against Florida timeshare & vacation companies accused of advertising, real estate, and telemarketing violations
HARRISBURG - Attorney General Tom Corbett today announced lawsuits today against four Florida-based companies accused of illegally marketing vacation packages, using "free" airline ticket offers and other worthless prizes to lure consumers into aggressive and deceptive timeshare presentations.
Corbett said consumer protection lawsuits were filed against Bluegreen Corporation, Bluegreen Resorts, Bluegreen Vacations Unlimited, Inc. and Great Vacations Destinations, Inc., all of Boca Raton, Florida. Bluegreen contacted consumers by phone and through kiosks at shopping malls, fairs, and festivals throughout Pennsylvania, and also operates full-time sales facilities in Hershey and King of Prussia.
"Virtually any consumer with a checkbook and a pulse allegedly qualified as a 'winner' in these promotions, " Corbett said. "Unsuspecting consumers who believed they were contest winners were actually drawn into a high pressure bait-and-switch campaign designed to push timeshare vacation packages costing thousands of dollars."
Corbett said more than 5, 700 Pennsylvania residents purchased Bluegreen timeshares, with many paying $20, 000 to $40, 000 or more for packages that violated Pennsylvania's Consumer Protection Law, the Real Estate Licensing and Registration Act, the Telemarketer Registration Act and other consumer regulations.
Phony Prizes
Corbett said that Bluegreen representatives allegedly called consumers who believed they were entering contests and other promotions promising cars, cash and vacations.
According to the lawsuit, consumers were told that they had not won the "grand prize, " but had been selected to receive other items, like free airline tickets. Consumers were also promised free gasoline and meals when they collected their prize, if they attended a 90 minute timeshare presentation.
Corbett said the lawsuit alleges that consumers who were contacted by Bluegreen were not actually randomly selected prize winners. Instead, virtually everyone who entered the contests was contacted and falsely told that they were a prize winner.
In one case, Corbett said a consumer informed a Bluegreen representative that the person they were trying to reach did not live at that address. The consumer was told that it wasn't a problem - they would give her a prize too.
High Pressure Sales and False Advertising
Corbett said that in order to collect their "prizes, " consumers were required to schedule an appointment with a Bluegreen sales representative. In some cases, consumers who believed they would be attending a 90 minute timeshare presentation were actually subjected to relentless marketing pitches that lasted five hours or more.
According to the lawsuit, numerous deceptive statements were made to consumers during these presentations in an effort to get them to sign contracts immediately, including phony claims that prices would increase the next day, misrepresentations about when and where consumers could travel if they made a purchase and false statements about certain fees being waived.
Corbett said that some consumers bought vacation programs because they were told they were entitled to a one-week stay in Hawaii, only to learn afterward that the program they purchased could not be used in Hawaii.
According to the lawsuit, consumers who sat through the timeshare presentations received "prizes" that were nothing like what they had been promised. The "four free airline tickets" were actually booklets that offered two airline tickets with each hotel room reserved, at high prices, in a limited number of cities. In some situations, consumers were required to commit to a 10 night stay at overpriced hotel rates before being able to select a local airport for their flight.
Corbett said "free" gasoline and meals that consumers were promised turned out to be coupons or certificates with lengthy terms and conditions. For instance, consumers who were promised $40 in free gas were required to submit written requests to obtain a series of gas coupons. The coupons required consumers to pay for their gas first and then mail a receipt for reimbursement, with each coupon limited to a $5 purchase, with no more than one purchase per month.
Illegal Contracts
Corbett's said contracts used by Bluegreen failed to properly inform consumers of their right to cancel their purchase. Pennsylvania law requires that consumers have five days to cancel any timeshare or campground purchase. Bluegreen is also accused of violating a state law that requires all consumer contracts to be written in easy-to-understand terms.
Do Not Call Violations
According to the lawsuit, Bluegreen made numerous calls to consumers who were on Pennsylvania's Do Not Call list, allegedly basing those calls on referrals from other customers. Additionally, the companies are accused of making repeated calls to consumers who clearly told them not to call again.
"Bluegreen took advantage of hardworking Pennsylvania residents eager to find an affordable getaway, " Corbett said. "Using deceptive contests, relentless sales presentations and misleading contracts, consumers were pressured into paying thousands of dollars for vacation packages that don't meet their needs or their budgets."
Corbett said the lawsuits seek restitution for consumers who suffered financial losses because of these deceptive or illegal practices.
Additionally, Corbett says the lawsuit asks the court to void all illegal consumer contracts and give consumers the right to cancel any agreement that did not include the state-required notice of cancellation.
The lawsuit also seeks up to $1, 000 in civil penalties for each violation of the Consumer Protection Law, or up to $3, 000 for each violation involving a senior citizen.
The lawsuits were filed in Commonwealth Court, in Harrisburg, by Senior Deputy Attorney General David Sumner of the Attorney General's Bureau of Consumer Protection.
Corbett says the investigation began after consumers contacted his office to report these practices. He encouraged other consumers who have problems with Bluegreen to file a complaint by calling the Attorney General's Consumer Protection Hotline at [protected] or submit an online consumer complaint.
A personal note from the filer of this new info:
PLEASE DO THIS AT ONCE- this may be a time sensitive issue. You may be able to recover ALL or at least part of the money that you've lost to these scammers. I'm SO GLAD that the Atty. General in PA is intent on holding this company responsible for it's deceptive business practices. Good luck to those of you who have fallen victim to Bluegreen. I hope the outcome is to your satisfaction
Many Blessings,
Robin A. Collins
fraud!!!
Buying a timeshare has been THE biggest mistake of my life. In the sales pitch room, I felt like I was being held prisoner. By the end of three hours, I was ready to spend any amount just to get out. I should have opened up my purse and let them take whatever. It's after reutrning home and trying to shedule trips before I realize the degree of lies . LIES...
Read full review of Bluegreen Vacations and 12 commentspoor customer service
When purchased, I selected the auto withdrawal from my account. Evidently, they didn't get all of the information at the time. They failed to withdraw the monthly fee, then increased the interest percentage (and the amount) and said there was nothing that they would do because they sent me two letters that I should have responded to. They said that they did what they were supposed to do and that I was at fault.
They don't know the first thing about customer service. I am very very sorry that I ever got involved with these scam artists.
We recently went to Laurel Crest for a couple of days away, and to be with family and friends, and of course shop. My step-daughter owns a timeshare there. She booked 6 units for the family3 months ago. We thought we would be all together.WRONG.We were all in seperate buildings. So to eat together, we had to carry our hot food past 2 other building. We didn't have an ice machine in our building. The one in the closest building was tore up. The chlorine in the pool was so strong that the childrens eyes were hurting and burning.( we all know you can't keep children out of the indoor pool, if there is one around). The rules state that you can't have a skate board on the property. Yet at different times all night long you could hear them rolling up and down the walkway. You could hear televisions allnight. We even heard someone next door snoring. But in spite of all the aggravation, we still had a good time.
Please file a complaint with your local Attorney General's Office. If enough people do this, they will be forced to look into Bluegreen's business practices. Then, they will probably file suit against them just at Tom Corbett's Office did here in Pennsylvania.
I believe there is also one underway in Michigan. File papers with the BBB also, just make sure that you follow-up with them and sent in all required paperwork. The BBB is a paid for endorsement. It is not EARNED as they would lead us all to believe. So, when you find that someone is a member of the BBB, don't be impressed. They PAID much money for that membership! Isn't that a shame?
But, file a complaint anyway. You have nothing to lose but a few minutes of your time and if enough consumers do this they will HAVE to respond as they did in PA
I wish you the best of luck, always!
fraud and scam
I've been a Bluegreen owner for almost 5 years and my Mant. fees have gone up every year. Last year they went up from $700.00 a year to $1, 100.00 a year and this year to $1, 230.00 I'm so fed-up with this that I'm going to sell this mess but who would buy it. I haven't been able to get a real answer as to why they go up every year but I'm sure Bluegreen isn't going to change a thing. They just keep gouging us with lame excuses. Pissed off in MI. Dave C.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bluegreen is singly the most unethical, immoral and desestible company in business today. Their sales sluts will use high pressure and out right lies to sucker people in. Then...after you've signed your name to their contract you discover on page 4 of the public offering Bluegreen is not liable for any promises made by their sales agents. Unbelievable. These parasites are without questions the lowest form of trash.
You will not get any of what your told, or shown your going to get...none of it.
They will steal your money and if you refuse to pay they will ruin your credit and threat YOU with legal action...that is incredible. What a band of puss trolls.
Do Not Buy unless you want to be sorry.
Good luck in selling, we have ours listed with 5 different firms that said " Oh Bluegreen is very desirable and we can probably sell it in 90 days or less!" Well that was 2 years ago and not one nibble. I agree with the maint. fees ours are now up to 1443.00 with no explaination! I entered a complaint about them not helping you when in need like the sweet talkers said they would!
Hopefully these comments will keep someone else from making the same mistakes we have.
Best of luck to yo
Pearl
good company
We have been owners with Bluegreen Resorts for 7 years. We could not be more satisfied with this company and it is everything that it claims to be. you do have to know the rules and book your trips in advance since availability during peak seasons is limited. We could never stay at the really nice resorts because they were just to expensive! The bluegreen places are beautiful and so clean! tons of activities for the kids and the staff members are top notch!
As far as the sales presentations, they are certainly pushy but they are just doing their job! you have to learn to be firm and say no when something is out of your reach! Just say no! works for me! I just go to get my free gifts! we have never stayed or been trapped by then for more than 80-90 minutes. I just use that time to catch up on all the changes and new properties! I have given travel gifts to my parents and my in-laws for christmas gifts, and traded using RCI with no trouble whatsoever!
Good luck and happy travels with Bluegreen!
The complaint has been investigated and resolved to the customer’s satisfaction.
We have also been Bluegreen owners for more than 10 years and couldn't be happier. I agree, you have to know the rules and use them, but we have taken more trips and had such great accommodations that we would not have been able to afford otherwise. We have given many trips to our family members as well with our points. Our son and daughter-in-law have been to Aruba twice on Bluegreen points, we have traded Bluegreen points for RCI points and stayed at some of their facilities. We have used our Choice Privileges opportunities with points. We could not be happier with our purchase into Bluegreen. I am so sorry that so many people here feel they have had such an awful experience. These experiences do not sound anything like the experiences we have had. I am NOT a Bluegreen Employee, just an owner for more than 10 years.
This person is definitely a Bluegreen employee.
Hey! This ferdinand person who has no complaints about bluegreen,
obviously doesn't mind paying outrageous amounts of money for their
week. Maybe they will be posting their complaint next time their maintenance goes up to over $1200 for one year, we can get 2 weeks in a villa for this price. I agree with Mysti, i think this person might be a Bluegreen sales person.
After all the BAD reviews, I have to wonder...are you really owners?or could you possibly be part of their company?
I am glad to see someone happy with bluegreen, you have to be the first I have seen. I am trying to sell my points because I can no longer afford all the fees. We tried to get it refinance due to my husband getting laid off but they won't help, they would rather go into foreclosure than help us out, so if you know someone that would like to purchase 26, 000 points we will give them a heck of a deal. We have it listed with 5 different companies to try to sell but in 2 years not a single nibble! so I am offering you or anyone you know that would like to become part of the "Bluegreen Experience" 26000 points for $32000.00 that is only $1.23 per point, a heck of a deal if you can afford it and will use it. let our loss be a joy for someone else! We can even get them financing at @ 7% with one of the companies we have it listed with! (but they won't refi to us ;(
Didn't do this to harrass you, just thought the help of a happy member would be better than a business!
scam and lies
This past June, my husband and I went with our four young children to the "Fishing Store" (a.k.a. Bass Pro Shop) in Columbia, Missouri. While there, we were approached by a salesman named Brian, who enthusiastically invited us to enjoy a luxurious family vacation at the Bass Pro Shop's premier resort in Branson, MIssouri. For just $59 up-front, we could enjoy two nights' accommodations at Big Cedar resort. PLUS we would receive two $25 Bass Pro Shops gift cards! The only catch was, that we must agree to attend a 90-minute tour of Big Cedar resort during our stay so that we could "see how great it was" and "tell our friends all about it". We took the bait, coughed up the 59 bucks and scheduled our resort vacation. We picked the first weekend in October for the trip.
The time for our much-anticipated vacation finally arrived. We followed our G.P.S. to the address on our reservation confirmation letter, which took us through downtown Branson and led us straight to... the Radisson? What? This can't be right. Where's Big Cedar Lodge? This looks nothing like the website. Where's the horseback riding? Where's the lake with the canoes? Where's the mini-golf course? Where are the heated pools? No, this certainly was not a mountain resort lodge. This was a downtown Radisson hotel, with nothing but a few landscaping rocks and bushes for scenery. We were perplexed.
My husband pulled out his cell phone and dialed the phone number the salesman at Bass Pro gave us. The woman who answered the phone said that the particular salesman who sold us the vacation no longer works there. We spoke with a supervisor. The supervisor said that he was sorry about the "misunderstanding", but while the 90-minute time share presentation was indeed at the Big Cedar Resort, our accommodations were at the Radisson in downtown Branson. Woah. We certainly were not expecting that. Nothing had ever been mentioned about our accommodations being anywhere but at Big Cedar. What a disappointment! Now, don't get me wrong. The Radisson is a nice hotel. We probably would have been fine staying there if we hadn't already spent months perusing Big Cedar's website, making plans and telling our kids all about fishing at the lake, swimming in the heated pool and playing mini-golf for three days and two nights. What was there to do at the Radisson?
Since the manager at Bass Pro couldn't help us, we decided to try the Bluegreen employees at the Radisson. We explained to the nice ladies at the desk all about the dishonest salesman at Bass Pro, and how we had a very clear understanding that we were supposed to be actually staying at the Big Cedar Resort, not just touring it. The sympathetic desk-workers were determined to make things right, and managed to find us a room at the Roaring River Lodge at the Big Cedar Resort! What a relief! Now we were ready to begin our vacation!
Our 90-minute tour was scheduled to begin at 12:30 the next day. There was a supervised play area provided for our oldest three children to stay in while we attended the presentation with our 1-year-old daughter. We started out in a little room full of people where a sales rep named Keith told us all about the points program, and how we could use our points to stay at any Bluegreen resort, or exchange them to use at countless other worldwide resorts and cruise lines. Everything sounded great, and my husband and I were both getting excited about the idea of "vacation ownership". We were then handed over to our own personal tour guide named Michael Scott (no, seriously, that was his name) who showed us a couple of lodge rooms and told us what everything would cost. The 90-minutes we were planning to spend on the "tour" came and went and we were still hearing the pitch. TWO AND A HALF HOURS LATER... we were finally done, only after saying "no" to as many different "final offers" as one might expect to hear from a used car salesman. It was really rather infuriating. Even though my husband and I both kind of liked the "point" system that allowed members to stay at different resorts all over the world at any time of the year, what we didn't like, was that the "charter" that would allow us to use the "points" the way we wanted to, was only effective if we agreed to buy into the program THAT DAY. If we waited until we were actually able to go home and think things over, or until a little later down road when we had paid off some of our student loans, we would lose the ability to stay at any of the other resorts and we would only be able to vacation at Big Cedar. So, even if we might have been tempted to invest in Bluegreen's system of "vacation ownership", the mere fact that they were pressuring us to buy in now or never was enough to turn us off entirely. It didn't help either that the offer kept getting better and better each time we said "no". Points that started out costing over $3 a piece dropped in price to $2, then $1, and finally we were offered to enter into a "trial period" where we could purchase 9, 000 single-use "trial" points for $900 with the option to buy into the ownership program at any time during the next 12 months and still get the charter to use points at other resorts... oh wait... but earlier he said that if we didn't buy TODAY there was NO WAY we could ever get the Charter. The entire sales pitch was completely misleading. From the first representative at Bass Pro who told us we were going on a promotional tour and staying at Big Cedar, all the way down to the last offer that Michael Scott put on the table, we felt that we were intentionally being deceived. Michael kept saying that he didn't want to pressure us to buy, but then he would get up and talk to his "supervisor" and come back with a bigger and better offer, pretending like he was surprised at how great the offer was. How stupid does he think we are, really? It was offensive. I honestly believe that we would have been much more likely to buy into the program if we had actually gotten a 90-minute tour of the grounds and amenities, not just a cheesy sales presentation, and if we had been allowed time to consider our finances, and talk to other people who had invested with Bluegreen. The product sounds really good, and the system of "points" is appealing. Why must they go and ruin it all by trying to milk people for all that they can get and flat out lie to them about what they can or can't get in a package? It's infuriating.
My recommendation: Say what you mean and mean what you say. Put everything on the table up front. Give people their options, including the year "trial" period, if they want, and then allow them time to think about it. If it's really a good product, they will want it as much tomorrow as they do today. Then, maybe you won't have to crank 100 people a day through cheesy, insincere presentations in order to get a sale.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow my husband and I experienced the same treatment. My husband and I live in Springfield, Missouri not to far from Branson and during our pitch we were told that we would be able to come and use the amenities any time we wanted if we stayed there or not. I told them that I wanted to bring my grand kids up just to enjoy the summer festivities (pools, lazy river, etc) since the sampler package only allowed you to come up during certain months of the year and there was no time in June, July or August that you could come. We believed them and purchased the Sampler package and tried to use it last summer and was told we could not we could only use it if we were guests there. How can you use something when we weren't allowed to come in the summer months. My husband and I was so mad we went in to the main office and they would not let us out of our contract so not we are paying for something we can't use. The cabins book out in a year advance so you get stuck with a Lodge room that we actually tried and it was awful. The rooms smelled musty and furniture was so uncomfortable they really need to do some remodeling, NOT WORTH THE 2500.00 WE PAID... When we we complained about how we were lied to they just said I'm sorry there is nothing we can do... Yes there is they could cancel my contract we will not be using any points that we have... I have no desire to go back down to Big Cedar Lodge. WE WERE LIED TO JUST TO GET US TO BUY - DON'T BELIEVE ANYTHING THEY SAY!
They received 100.00 from me and to this day we have not gone for our so called complimentary vacation that we paid for. We tried to schedule it and as of yet 2 years now we have been unsuccessful in attending this scam. I want my money back... I will never again be so stupid as to give a lying company my money for no reason. A fool and his money are soon part and I was a fool that day. My biggest issue is that Bass Pro who give way to much money too allowed these people to use their company to steal from the public. David Goodwin Wells, Texas
Hey years ago they would lure you in with free tickets to Disney world or a theme park of your choice, then they would give you a choice of resorts that you could stay for 3 nights by only paying taxes for your stay, but when you arrived and did the presentation, about buying timeshares which I think you should never buy no matter what unless you really know what your getting into, you would then be downgraded to a ok hotel but not the one you expected which I think the resort rooms are held available for the people who actually purchase a time share. And all would be great because I wasted maybe two hours of my time for 2 free tickets to a theme park valued at $200 bucks plus on top of that I get a hotel stay for 2-3 night for only taxes $15-20 bucks, but now behold they want money up front only to scam you in the end with a cheaper simpler hotel. I'm happy I did it back in the day when two hours wasted of my time was well worth it now they are lying and luring people in by charging them $200 buck up front to ruin there plan with promises. They sure have stepped up there game!
Here's a better link: http://www.howtocancelyourtimeshare.com
Check out the Do-It-Yourself timeshare cancellation course at www.howtocancelyourtimeshare.com . You'll never have to pay thousands to a "cancellation" or "advocate" company! You can recover a refund and not owe anyone a "commission"--keep the money for yourself! Call them now at [protected]!
Not so fast, Missouri and Texas sales agents do not need a real estate license to sell timeshare, but according to stay law it specifically says any sale of deeded property must be done in one presentation, otherwise it's considered a real estate transaction and is illegal. It's like that all over Missouri, not just bluegreen. If you are a previous owner, of course you can come back and buy more points, but again you are buying in one time period for that extra amount of points.
Well...I discovered the deal with these Bluegreen cheerleaders.
Ever wondered why someone would come to a consumer complaints site and cheer on the bad guys, the rip off artists, scamsters, crooks and thieves (Bluegreen). I just didn't get it...until I did some research. These guys are paid "REPUTATION DEFENDERS". Companies pay these dirt bags to scour the internet and DEFEND thier practices.
Proof: Google the following words "reputation defense".
[censor] working for [censor].
John Carl is full of CRAP!
If you are retired, and have all the time in the world to go to a resort at a crappy time of the year, or at the last minute then yes, absolutly you'd be happy. These ### pray on hard working middle class WORKING! families by selling "FLEXIBILITY, AVAILABILTY, AFFORDABILITY". They know for a fact it doesn't work that way. YET, they lie their A$$es off just to get that commission check. These ### are bottom feeding puss trolls.
Bluegreen will tell you anything to get you to sign that contract. Anyone who gets on here and cries about "Well you should have read your contract" is one of those parasites trying to distract anyone reading this thread from the truth. Bluegreen is nothing more than a nest of thieves and liars.
One last thing...John Carl, If you are so pleased with Bluegreen...why in the hell are you at complaintsboard.com posting? Suspect John Carl...very suspect.
Wow! You did have a crummy experience! Of course you can buy points another time!
We have been Bluegreen owners for maybe 10 years and it does work well. Most of our experiences with sales pitches have been pretty positive until our last one which while not as bad as yours did have some stuff that left us disappointed and wary. The guys we had were from the Shell Vacation group that Bluegreen recently merged with. I hope they haven't brought a lower standard of salesmanship to the company. Except for that experience, we have been pleased with the company and our vacations.
John Carl is a Bluegreen Employee. Why would anyone that was "happy" with this rotten company come to complaintsboard.com. THEY WOULDN'T! John Carl is typical of the Bluegreen trash you will have to deal with if you get sucked into thier scam.
"fair and nice". What a load of crap. This company does nothing but lie and decieve from the minute you walk through the door.
You WILL NOT get what they promise the "Blugreen experience" to be...NOT EVER!
The "Bluegreen experience" is nothing short of a nightmare.
awful company
My husband and I attended a bluegreen tour and presentation as a favor to friends who are already members (new members). We were horrified after this experience, sick in our stomachs, and entirely ticked off. We felt that the representatives in Hershey PA were dripping with sweetness and the tendency to fish from you all of the private information you can give them, in order to form a bond, dazzle you, make you believe you can afford things you can't and then, when you tell them no, they become totally different people and use any information you were not careful enough to guard against you in the final moments of the pitch. They did not tell us about maintenance fees, taxes, etc, until the very end of a 3 HOUR PRESENTATION!. I believe the reason our presentation lasted so long is because we gave them so much trouble, asked so many careful questions, basically gave them a run for their money. But we looked interested enough for them to continue. They kept asking the question... "if this were affordable, would you be interested." Our answer was yes... based on what they were telling us, we would have been. But we sensed it was all too good to be true. When it came down to it, we refused to agree to pay a down-payment, taxes or fees, and to see the necessity of such payments. They were so ticked at us and kept repeating that this was our mistake, not theirs. We were promised a 50 dollar visa gift card, and they were so reluctant to give it to us. Our friends who we visited with were trying to get us out of the room because our presentation had lasted too long and these two "bouncer" type guys attempted to separate us in the hallway. Our joke was that Gene Hackman would probably be awaiting us in the room (those of you who have seen The Firm will understand). It was freaky, weird, strange. I am so thankful that my husband and I got away!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree, John Carl is a fool, I just bet his kids will love a bill of over a $1000 each year, and I hope they thoroughly enjoy the legacy their old man left them, I'm glad I never left that millstone around my kids neck, I save the money I would have spent on the maintaince fees for them, I reckon they will put it to better use than spending it with Bluegreen,
I still have no regrets about selling my Timeshare (and I have just come back from 2 weeks in egypt, cost me less than my timeshare maintainence fees, and as it was all inclusive, I even got fed and got free beer/spirits and nightly entertaintment
So Just keep your Bluegreen timeshare if it works for you, I'm glad I dont have anything to do with them, I am betteroff in my wallet
So John, you can say what you like, but I think you are full of crap
John Carl is full of CRAP!
If you are retired, and have all the time in the world to go to a resort at a crappy time of the year, or at the last minute then yes, absolutly you'd be happy. These ### pray on hard working middle class WORKING! families by selling "FLEXIBILITY, AVAILABILTY, AFFORDABILITY". They know for a fact it doesn't work that way. YET, they lie their A$$es off just to get that commission check. These ### are bottom feeding puss trolls.
Bluegreen will tell you anything to get you to sign that contract. Anyone who gets on here and cries about "Well you should have read your contract" is one of those parasites trying to distract anyone reading this thread from the trust. Bluegreen is nothing more than a nest of thieves and liars.
One last thing...John Carl, If you are so pleased with Bluegreen...why in the hell are you at complaintsboard.com posting? Suspect John Carl...very suspect.
You sound Like a broke looser. And a moocher. Why waste peoples time like that. I own a small business that cost money to market people. I would hate to have guest like you wasting my small companies time and my staffs. If you dislike it so much stay away from it. Reality is it must work and work very well. I did my research before buying at blue green. They have over 200, 000 owners! They can't trick 200, 000 people! I mean comon people wise up. This is not a scam. Millions. Yes millions of people own timeshare. Over 6000 timeshare resorts. Numbers don't lie. It's gotta work and work well! Blue green is a wonderful wonderful wonderful company! I bought with them and spent all together about $70, 000. And I would do it all over again in a heart beat. I now take 2 1/2 months of 5 star vacations every year thanks to bluegreen. And one day so will my grand kids! THANKS BLUEGREEN!
I had a timeshare with Bluegreen, I sold it, I lost a lot of money, but I gained money
I bought my timeshare when it was owned by Airtours, it was fine until Bluegtreen bought it and everything went up
So now I use hotels, its very good, I book my hotel, I pay for it, I use it, no further payments required
I weighed it up with what I got from a timeshare and what I get from a Hotel
A hotel
I get room service
I get fresh towels each day
I get my bed made up and turned down each day
My room is cleaned each day
I usually get a VERY good resturant on site, not just a coffee bar/snack bar
I dont get a bill every year for maintainence
I can get a hotel anywhere and any time I want
I get from a timeshare
NO room cleaned each day
NO bed make up/turn down
NO room service
NO resturant on site
NO clean towels each day
I have to share the resort with very loud kids and drunks, there are no quiet areas
I DO get a BIG bill each year (usually the cost above the hotels I have stayed in)
I cant book when and where I want, unless it at least 6 months in advance
I do get a whole apartment (but its a waste, its just my wife and I)
I'm glad I sold my timeshare and have nothing to do with Bluegren any more
It doesnt matter where the resort is, you still have to get there, so I havent included the airfare in my prices
This year, I stayed in the Dominican Republic, all inclusive, 2 weeks, it cost me $720.00
I stayed in Sri Lanka, all inclusive, 3 weeks, that cost me $900.00, but I did get an upgrade
I had 'free' food', 'free drinks, ' free' tours, a nice beach (in both locations) plenty of service
Non of these places are in the RCI or BlueGreen books (I know they werent FREE, I paid for them, but the more I ate and the more I drank and the more tours I took, the cheaper my holidays were)
I had a great time and I am not expecting a maintainence bill this Christmas or New Year
No one will ever sell me another timeshare, but as long as they give me FREE tickets or $80 to go to a presentation I'll go along, all you people that own a timeshare are paying for me to attend, so keep buying and paying those bills each year, I want your money/tickets
Sell your timeshare, go to all the presentations you can get as much as you can from them, but NEVER, NEVER buy again (you will lose money selling your timeshare, may as well get some back by going to the presentations)
Keep moaning about your timeshare, your bills arent going to get any smaller and when you die, your kids will own it, I bet they will really thank you for that monkey on their back,
Maybe you people that own timeshare tell me what you actually get ?
I'll counter each positive with a negative,
C'mon, what do you have to lose ?
CUT YOUR Losses and get rid of it
how i wish i had run
this is totally untrue
I wonder if you got caught in a recent Bluegreen change that was supposed to benefit Bluegreen owners with fewer points; I believe they changed the rules about the time you purchased so that everyone could reserve partial weeks eleven months out. Prior to that I think you had to have a gazillion points (be "silver" or "bronze") in order to get partial weeks that early, which obviously benefitted the people with a gazillion points to the detriment of those with fewer points. If you thought you couldn't reserve any sooner than five months ahead while other owners discovered they could reserve eleven months ahead, that would have put you at a disadvantage.
So ironically a change meant to *benefit* those with fewer points may have handicapped you, if Sampler owners weren't notified of it or you dismissed that since your contract said differently (we've discovered we have "benefits" that the contract doesn't specify that are pretty standard - changing a reservation without 24 hours with no extra fee, for instance). We bought a Sampler in September 2008, got our membership number in October 2008 and have booked at three different places, getting the dates we asked for - one in November, which would have been available to you as well. So you might keep trying. I was surprised to get the November weekend first try so close to going, but I have heard if you keep calling sometimes things open up because as the date gets closer people cancel.
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