Bob's Discount Furniture
Reviews and Complaints

I purchased a couch. Received it on 7/17. Thereafter I went on vacation. After returning I noticed that the right arm of the couch was not properly attached to the couch. I called for an apt. The technician came put in two screws and it still doesn't work. When I called to complain they wanted to offer me $100. Well I still need my couch fixed.

I went to 2500 central park ave Yonkers to purchase a day bed when I got there sales men were eager to help me. So I found a bed I wanted and I paid for it he haske me when I wanted it i told him friday he put it on for delivery when they got to my hous e they forgot the rails to put the bed up I already threw away my old bed. The delivery man Jason gurantee m I would hve it laer that day or sat morning, I kept calling the store but no one answered so I went in because it was getting late and I did not receive my rails yet or a phone call explaining anything from Jason. Whe I got to the store they told me he could not gurantee me a delivery he had to notify the warehouse which was in conn no one could gurantee me anything I waited a hour at the store for some answers and this man Lou comes out and said he would try to get it deliver sat but no gurantess and I wuld probably have to wait until Wed that was not fair to me I paid full price no discunts and threw my old furniture away I was having my family in town this weekend.
I purchased it from Mick Khan he gave me a number to call if there was any problems and no one answered I stayed on the phone 40 minutes called three times that is terrible service.
I am notifying the better bussiness burea and channel 12 news compaints deptartment. I know you dont care I you probably feel I am only one person but I am nt alot of people in the store was returning things with complaints so if one person speaks up I am sure otheres will follow. This was terrible service. I took off friday for nothing nd noe it is sat I am witng for my deliver which I know is not coming I am very angry over this situation.

Bob needs to change its name to "Bob's Discount Furniture and Terrible Customer Service.

Any company can have an occasional problem and a good a Customer Service (CS) department can take care of it. Not these guys!

I bought a power reclining sofa and chair in late April. One section of the sofa broke almost immediately. A rivet fell out and the sofa would recline crooked and tilt badly.

The que to talk to Bob's CS is always long and useless so I "chatted". The chat worked well. There is a virus so they will send someone out as soon as they can. They gave me a claim number. (Should have just replaced the bad section immediately).

Waited a few weeks until Illinois opened again. Contacted CS and they arranged a repair appointment. If I had not called to check - I would still be waiting!

Repairman shows up a few days later and - says it's broke. He'll order the lower part. It will be sent to my house and then they arrange another visit.

Waited another week and a half and still no part. Messaged Bob's again (call que is longer now) and, again, they didn't they call ME. "Oh - your part is on order". It will be available after 8/29/20. WTF? 8/29? I bought this pig in April now I wait until (at least) October to get it to work.

I tell them I now want my money back (or back until sofa is fixed). But no - they won't do that. I just have to wait. That's not a problem - right?

I sent a message back telling them they needed to do more. Their reply was to apologize again and say there was nothing they could do. And this reply was sent from a "unmonitored email box".

Now all I can do is contact Bob's from time to time - because I have NO CONFINDENCE they will send me the part when (or if) it finally arrives.

DO NOT BUY FROM BOB'S DISCOUNT FURNITURE. You will regret it.

After complaining to bob's and guardian since 3/27/20, regarding accidental stains to my recliner power chair, to the headrest, due to hairspray and on another date the arms due to nailpolish remover and body lotion, that these claims were denied. Bob's states that these large white areas are not stains and guardian stated that the stain portion was amended on my goof proof contract. I asked who did this and asked for a copy of this report. They could not supply with neither. Bobs sent me a goof proof policy without nailpolish remover and hairspray being listed on leather or vinyl surfaces. My goof proof contract has them both listed. I paid $249.95 for a goof proof plan that is not being honored. My hanicapped wife who had a stroke has not been able to use this chair for months due to the fact that during another accident the wires ripped out of the controller causing the chair to remain fully inclined. Another claim that was denied. Bobs case#123869 chris s.

One sectoin of my reclining sofa broke within days of deliery. This is the e-mail I sent to their customer service department yesterday. Based on history - I expect nothing...

Katrina,

Unfortunately - this is not customer service. When I purchased from bob's I could not have even imagined a problem like this.

Sure, things go wrong and that's why there is a customer service (cs) department. My frustration is that this recliner broke - within a matter of days of receipt (that was the end of april). The sofa section that broke should have been immediately replaced. But bob's tells me they will send someone out to look at it. Okay, dumb but they are trying. But wait - there's a virus. We'll get someone out as soon as we can. Dumb idea again but I understand, and I expect it to be fixed so i'll wait alittle. Actually, bob's gave me a service ticket so I know i'll be taken care of - right? But, I am wrong again.

So, I wait somemore. Simple problem - it will be fixed soon. But I am wrong again. After waiting weeks with no word from bob's; illinois starts to open - I contact cs at bob's again. (because bob's has poor cs - they did not contact me or schedule anything - they are content to let me drive the process). They schedule a repair man to arrive a few days later. I'm getting a little annoyed by now but you're trying right? It will be fixed soon and i'll be able to start reclining soon.

The repairman shows up, takes some photos and tells me he'll need to replace the bottom brackets. But he gives me hope - they'll send the parts out right away then call me to set up a repair visit.

My frustration is growing again. Now i'll need to wait another week or so to be able to recline in my six week old new bob's reclining sofa. What kind of cs is this? We'll - it can't get worse - right?

But I am wrong again. Really - again!

A week or so later - when the part has not shown up - I contact cs again. (all of my contacts with cs so far have been through chat because the phone que is so long. That should have clued me in right away but that's a problem for a different day). Again - I am thinking - why hasn't cs contacted me? How poorly can a cs department be run. Why am I pushing this simple repair and not cs.

It's during this last cs chat that I learn; the part won't be available until the very end of september! Wtf? I purchased this (1/3 useless) sofa in april. I'm looking at four months of useless leather. An easy fix that has not happened!

Telling me that it "could come sooner" is useless. Based on bob's track record (especially cs) I predict:
1) it won't come early.
2) it will probably come later because they need the parts or new sofas they sell.
3) it won't ship to me - it will go to bob's.
4) I won't be notified it's available. (this is more of a guarantee than a prediction).
5) i'll end up contacting bob's cs and find out they will send it right away and schedule a repairman.
This is just a prediction based on my past history with bob's.

I can tell my complaints remain on the bottom of the cs problem list and they have not moved up the ladder to start getting a little more service. I'm still getting the same - "gee we can't do anything different but we appreciate you and we're tying". There are plenty of "work-a-rounds" that just aren't being used.

Oh - I should point out; i'm weekly getting emails from bob's showing me what I can buy next! Really - I cant use what I already bought. I'll never buy from bob's again and soon no one that I know will either.

I realize there is this little chance that his message will get passed to higher-ups so my problem can move up the cs ladder for more help or service. Or the higher ups will just do nothing. But I feel better since I was able to vent a little. Now I need to consider spending money on a lawyer or therapist.

Your very unhappy customer.

Chair delivered May 13. After two weeks chair was leaning. Customer care came out on June 3 to inspect the chair. Advised the frame was bent and could not be fixed. Rep advised he would advise Bob's. I have spent countless hours trying to contact Bob's to no avail. I chatted with them online they advised to contact customer care department. They are impossible to reach. I sent two requests on their website stating my issue and no one has gotten back to me. I also sent an e-mail with my sales receipt - no response.

I received delivery of my Blake Gray & White 5 Piece Table and Chairs Drop Leaf Set on 5/28/20. During Assembly, I noticed that the table table was damages on one side. I have tried calling several times the past three days and have been on hold for hours. I even reported the problem through the store website chatroom. I was told they could not help me and that I had to call them.

My name is Jose Morales, for approximately 18 months I have been going back and 4th with Guardian insurance to no avail they have not answer my claim I have sent pictures at least three times I have send my invoices at least three times I also emailed Bob Furniture at the main email site no one has he even acknowledge my request I am very disappointed that after 18 months I haven't had no answer from Bob's Furniture my sofas are peeling off on the sides they look horrible and they are treated very well by us we barely sit on them and they're just peeling off can someone please contact me as soon as possible at [protected]

We purchased a mattress set & bed frame from Bob's in July 2019. Before buying the mattress, we asked the online-chat specialist if our queen mattress would fit the queen bed frame they sold -- She told us 'It should fit all our Queen Mattresses' -- This was a blatant lie. There were 10 inch gaps all over the frame and after 2 months, the bed frame broke. Shortly after my wife and I experienced chronic neck and back pains and it all pointed to Bob's poorly made furniture.

They sent a 'technician' to inspect the mattress and the second he sat down, he said it was defective.

Bob's Furniture pushed us to get a new mattress from them which we declined given how their service is horrible and their overseas mattress are faulty and cause personal injuries.

Customer support is horrible. They told us that their delivery team would come and pick up the defective mattress but nobody did. Delivery team lied and said that we were not home. Sucks for them because our building is under video surveillance and somehow, just somehow, Bob's is still hiring people who don't do their job.

THE SECOND time they said they would come, they were caught on video just taking a photo of our building door and running away from it. Customer support people we called are beyond useless. We are being medically treated for the issues Bob's furniture caused and 3 weeks later, their delivery team is still not coming by, but continuously lying that nobody is home. Crooks and liars. Do not spend a cent here.

At the moment, we have two recorded videos and two recorded voicemails (Jasmin was the supervisor -- if that's even her real name) showcasing just how terrible Bob's and their delivery people are.

The sofa and loveseat we purchased from Bobs Furniture store. We sent the pictures for claim for peeling of the bonded leather. They approved it. We told them that can we use it later since we were having some other things going on? The customer service of the insurance said, "Sure, you can use it on the later date when you are ready". We decided to call them after some time. We were told that the 30 days has passed and we didn't use the credit so we cannot get the credit back. We called and told them multiple times that we never used the credit and we were told that we can use the credit later. The credit is still in our account so why not give us now when we want to use it. We spoke to insurance supervisor and manager and nobody listened and told us we cannot use the credit anymore. This is ridiculous that we never use the credit and we can use it anymore. The bonded leather was Bobs Furniture manufacturer's defect because leather was peeling off and Bob Furniture was aware of the issue.

Terrible Customer service! Purchased a sleeper sofa with white glove service. Initially, my preference was to have it delivered from 12:30 - 3:30 PM. They changed my window of delivery which was fine. I rescheduled my day to be home by 9:10 for a 9:30 - 12:30 Delivery window. The truck showed up at my home at 8:40 am, my daughter was home and had no idea what it was for. They put the L-Shaped Sofa Sleeper wrapped in plastic in the hallway which is where we come in and out of the house. I called and said this is unacceptable, I ordered white glove service to have it set up and carried into my room. I was home in time for my scheduled appointment. I called to complain and asked them to come back and set it up or I was going to return it. When I called at 9:00 AM the customer service rep said she will look into it and I should get a response about when they are coming back. At 2:30 I called back because I didn't receive an email or a call and spoke to another customer service rep. She said she was trying to get a crew out to assemble everything for me and put it in the appropriate room. They told me that they cannot get any one back until next Wednesday for a pickup. I'm in shock, I guess Bob's is too big to care about customers and proper service. The lack of communication is terrible. I have bought several times from Bob's and I would never go through this experience again.