Bob's Discount Furniture
Reviews and Complaints

Purchased a leather sofa recliner January of 2017. Within a couple months color started flaking off leather. Luckily the manufacturer warranty covered the issue+. Now 2019 same issue with discoloration. No more manufacturer warranty so I thought my addition warranty (Goof Proof) would cover. It did not. There is no reason a leather sofa that is only two years old and barely used should have this problem. Definitely poor quality furniture and poor customer service/warranty. I do not recommend buying anything from Bob's Discount Furniture.

I ordered three items from Bobs discount furniture and when I received the call with time of delivery I called customer service to try to get a later time for that date. I was told to reschedule for the next day which I did and then I was told they could not deliver on the day she had just offered me. Tried to go back to my original date and they said there was no guarantee of delivery. Asked to speak to a supervisor and was given the same story that they couldn't give me a guarantee my order would come that day. Very poor customer service. Canceled my order . Do not purchase items here! Supervisor was named Tafira J. If she were my employee I would fire her. She would not transfer me to a higher supervisor.

We saved for a long time and spent a fortune on a couch. We went into the store knowing exactly what we wanted, because our in-laws have the same one. We went to the store and paid cash. The salesman was courteous and helpful. The delivery was dont when we were told to expect it. The delivery men we also courteous, and respectful. The product, however, was inferior. We were told it had a lifetime guarantee. Within a year, the upper portion, where my husband's head lays peeled like a grape and looks terrible. We called several times and left detailed messages and no one calls us back. Shameful.

Good evening,

I am really disgusted with the customer service with bobs customer care. I have never been treated as if my concerns do not matter.

I was supposed to get a delivery from Bobs on 10/15/19 for a sectional but they delivered the wrong piece to my home so I asked them to send it back. I took off of work for this and I was really upset. I called customer case and advised of the situation. They informed me the sectional was labeled wrong which was their error. We rescheduled for 10/18/19 and I again took off of work.

When the sectional arrived they literally delivered the same pieces from a few days prior. I was beyond livid since this was my second time taking off of work. I called customer care back and explained the situation yet again. I was advised it was again labeled wrong which is not my problem aa they should be expecting the piece before placing it on the truck. I then told them I would not take off of work again and needed it for the following day, a Saturday 10/19/18 and they stated they would put me as an add on. It had been a few hours since I had heard from them to confirm my new delivery time for Saturday so I called them back and was advised the add on was denied. Beyond livid again because I keep being inconvenienced when this is not a problem I made. Customer care is not helpful at all and just follows the same script. I hung up and decided to call the local store where I purchased the furniture. Keep in mind I did call them earlier that day as well and spoke with a manager who said she would look into the issue, no call back from her.

As I called them back I spkoke with a different manager since the previous was already gone for the day. He said he wouldn't be able to add me on for Saturday since the truck was already set for deliveries. I told him I refused to take another day off of work for this nonsense and I needed an early delivery so I can go into work late. I also did not want to wait until the following weekend since I was having a house warming that Saturday hence the sectional needed. He explained they have a breakfast with bobs option which consists of a 6:30 am to 9:30 am time frame so I said okay I can do that and go into work late. Then the request is denied.

I call customer care because I am not fully understanding. I go through the whole spiel again and they tell me they can put in another early morning request. I wait 24 hours and again request was denied. I call back and ask to speak with a manager. Manager Jason comes on the line and after telling him the same story he tells me he can send another request, I inform him that that's no longer going to work for me because it keeps getting denied so what is my other option. He has the nerve to say we can refund your money back and cancel your delivery. I was like how sad and unprofessional is that, you would rather refund my money back then actually shower some real customer service. In addition, he stated I am not allowed to speak with dispatch or a delivery manager because that is not their protocol. I then hung up on him. I have never experienced such unprofessionalism in my life. I am a paying customer and no one ever made an attempt to go above and beyond to help or assist me so my delivery can actually be successful.

I have also worked at a furniture store and at some point the delivery manager will step in and try to help to get the paying customers furniture delivered so it's possible. How am I inconvenienced but can't get any type of accommodation.

I am currently still waiting on help. Please fix your customer care department. There script is terrible and everyone should reevaluate what customer service really means.

They told me and txt me that delivery thursday and around 2pm that will be in 30 min, i took a day off for that, been home and waited, nobody ever came, my neighboor told me that some guy with truck just came out from truck took a picture of building and just left, we tried to reach company management but they didnt wanna help us out, terrible experience

I purchased two rooms of furniture. They had ample delivery time because I extended it. They came today with living room and dining room chairs only. NO TABLE. THEY DON'T HAVE A TABLE. BACK ORDERED. No one advised me prior to delivery. I'd have to wait one month possibly more. I am have party. No dining room furniture. I had to get refunded so I can go elsewhere. Horrible. I will never recommend your store. Your whole advertising is a lie.

9/24/19, I purchased a whole bedroom set, extra night stand, mattress boxspring, coffee table, breakfast bar and bar stools on 9/7/2019. They told me everything in stock, they came an delivered on 9/13/19, when they came they only had matress, boxspring, 1 night stand, and dresser with mirror, breakfast bar and bar stools, they came back later and brought the coffee table(didnt realize was on truck), they never even mentioned to my husband that there was stuff missing and on backorder. When I got home from work i realized, then i called bobs and was told the rest was on back order and would be delivered 9/24/19 and headboard and foot board was on back order until 10/6/19 and would be delivered 10/8/19 then on 9/24 they called me said they couldn't get there backed up from another delivery and would be there 5-8pm same night, then at 2pm received phone call coming then, i said which i already told them couldn't be there before 5pm they said had to reschedule until friday 09/27, then on Thursday i never received anything saying they were coming 9/27, so i called and customer service said no delivery scheduled person delivering never called them to schedule it and that all our stuff now was on back order until 10/26, which means they brought it all back to ware house and it was all given to another customer because on 9/24 they had it on the truck and this was there fault they couldn't get to our house, we didn't refuse the delivery. we need this stuff to be delivered as soon as possible, and customer service told me they can only see whats on their screen and can't do anything to help us out but schedule it for 10/26 and i am still not sure everything will be delivered that day as headboard and footboard aren't even due in your warehouse until that day. She put a note that we want to be compensated for all of this. We paid alot of money on 9/7 cash for everything, we just moved into a house and purchased alot and expensive furniture and trusted that everything would be delivered when we need it. I would very much appreciate a call back to my cell [protected] or my office [protected](I don't have customer number, should be able to look up by my cell phone number). We just don't find it acceptable to treat customers this way and not have any solutions!

I requested 2 services at Bob's to tidy up or arm of my couch on the right side because I have insurance (which doesn't cost me a cheap ) or the first one to drop the seam the guy came and did a [censored] service, drop the same day he got it and second request was the same complaint as the first and the right arm dropped and the face came and only got a seam equal to one of his leg and said he was not going to get it or the arm dropped because I had not used the second service and he could I called and told her what had happened and the girl said that by the rules of bob's they would not send anyone else because the work had already been done, so that means not to help me as a client she still called me a liar . bad work and service I buy nothing else in this store

We purchased the Goof Proof 5 year Plus coverage since we figured we have pets and children so it was worth the extra money. We were very wrong! the seams on my loveseat started to unravel and come apart (manufacturer defect) also our recliner bent ( accident) and they will not cover either. They gave every excuse as to why this and that is not covered. They will always have a reason why you do not qualify. It was a waste of money to get the Goof Proof coverage and a waste of money to buy their furniture that the seams come apart. If they had helped us and honored thier protection plan then we would have done much more business with them. Now we will be going somewhere else and making sure everyone we know is aware not to use them.