Booking.com’s earns a 4.2-star rating from 8226 reviews, showing that the majority of travelers are very satisfied with accommodation bookings.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
hotel
Booking Reference Confirmation Number: [protected] - Mountain Breeze code 6908
On 25/6/2019 I booked Mountain Breeze for a holidays stay. I always have a habit to confirm back with the owner on my booking, therefore I tried several time to contact the owner via email, calls and message but no reply. Finally my dad when to India for work purpose and he managed to reach the said owner but unfortunately the owner claims that there is no SUCH booking is made. I decided to call booking.com and inform the same. My 1st call to them I complaint on this matter and the representative mentioned to revert back within 24hours but no reply from Booking.com as per promised. My 2nd call again to booking.com explain again and promised to called within an hours and again no reply. Booking.com is not sufficient enough and not really bother about customer's priority. My 3rd call to booking.com this is where I burst out and fastest decision was made. I was unhappy with the decision of booking.com by finding an another option which earlier I have a bad experience with it and express to booking .com and comes another new option which was way far expensive compare to my previous booking. Further booking.com reply "If you incur any additional costs due to this situation, please send us copies of your receipts, and we will assist you in any way possible" and However, after your stay and provide the receipt to us, we promise to refund the rate difference (maximum 12040.00 INR). " I was not convinced as there was no a proper reply from booking.com until I made my 3rd calls to them and they itself are not aware that the said property is not available. I don't have the trust on booking.com by saying that they will refund! how can I trust such an irresponsible booking.com. and ended up I have to call and beg for my refund. On 27/7/2019 I received and email from booking that my booking was cancelled with no fee.
On the other hand I booked hotel thru Agoda and awhile later the property said " We are sorry to inform you that the property, MountView - A countryside Homestay, Thiruvanamalai, India, has advised us that they are unable to accommodate your booking as they are already fully booked. We sincerely apologize for this inconvenience." and As a gesture of apology, we would give you an additional Agoda Cash in the amount of USD 7.74 that you can use for your next booking even I don't pay anything to Agoda.i still received a gesture from them. Agoda is super good and sufficient.
double charge on my credit card
Good Day,
I had made 2 separate bookings at Artidom Central (Madrid, Spain) through Booking.com as follows:
1) 25-27 June 2019 (2 nights) Booking Ref. No. 2325616577
2) 27-29 June (2 nights) Booking Ref No. 2250358046
My credit card was charged on the 21st May for the first booking and on the 22nd June for the second booking.
My credit card was then again billed for both bookings on 25 June. I immediately contacted the host of the property, Mr. Javier, who confirmed to me telephonically that he was experiencing some problems with his billing system; and further confirmed that I have been double-billed; and that he would rectify the issue.
I then contacted booking.com and was asked to submit copies of my bank statements reflecting the charges. Since then, I have made several requests to booking.com to refund me. I received a partial refund on 28 July and despite follow up emails, I have had no further response.
Please assist.
Issue rectified
the strand the room they gave me
2729464187- The Strand mrytle beach, SC... Room had rust and mildew on ceiling. Desk person offered me another room and it also had rust, mold, and mildew on ceiling. The outside panels in bathroom were coming off. Very dirty. We requested a refund the front desk clerk was rude and acting as he didn't really care. Front desk clerk at the Strand said call booking.com. We then called booking.com around 12am. We requested our money back. Booking.com then said that they needed to talk to front desk clerk, front desk clerk said no because we were there since 7pm. 7pm is when we reserved hotel. We actually checked in around 10:15pm when reaching Mrytle Beach. We then went to get something to eat. We actually got settle in room around 11:30pm. We was not in room for hrs before we notice mold, mildew, and rust. We were in room for about 10 to 20 mins. THE STRAND IN MRYTLE BEACH SC IS VERY FILTHY
hotel reservation in greece
Booked a hotel through their portal for 3 Adults and 1 child (17 years). Noticed that the child's age changed to 0 in the confirmation message. Booking.com agent Christine told me that the hotel doesn't consider 17 yr old as child but failed to answer me why the system accepted it. She didn't allow me to speak to a supervisor and kept telling me that it is the hotel policy and booking.com can't do anything about it. I ended up paying 31 euros more to upgrade and she gave me a reservation that wouldn't allow cancelation, without informing this condition to me prior to booking. The prior reservation could be cancelled anytime! Quite unhappy with the lack of respect for clients and their policy of penalizing the client for their technical screw-up!
cars
Hello, After making a reservation, I received an email to book a car if needed. So I spent this booking through your site booking taking full protection. I received a confirmation email with the insurance certificate and the summary. Only on arrival at the rental agency, it was explained to me that the contract I had contracted through booking, did not appear in their computer and database and that I only had a franchise 960th but no reserve insurance! In addition, the rental agency that was SIXT refused any other insurance that was not theirs! So how is it possible that the protection does not appear in the reservation while everything has been booked at the same time and that I find myself having to pay another insurance of 242e and more because the insurance carried out on your site is considered as "false" by the car rental agency ? I therefore require a refund of the protection insurance contracted on your site in the amount of 79.02 €. I am very disappointed with this kind of practice. Thank you.
defamatory review left by guest has been approved by booking.com
Guests were repeatedly abusive to my staff, and then in their review accused me of acting illegally. Their accusation is not true, and is actually defamatory, but the review has been approved by booking.com, and we have not had any further bookings.
I contacted booking.com to ask them to remove it but they said defamation didn't come under the review policy. Does this mean I need to individually take legal action against booking.com?
The appropriate resolution would be for the review to be removed.
Reservation number [protected]
reservation - unhealthy apartments
I have unfortunately made a reservation through booking.Com website at the concept living munich serviced apartments and when i arrived at the place it was simply unhealthy and inhabitable.
The place is dirty beyond any minimum sanitary conditions with poor lighting and no security at all. When i arrived at the room, it was dirty, and being allergic to dust & mites i couldnt brief when i checked there were body fluids stain on the bed and more unsanitary conditions in the bathroom.
The receptionist told me that i had to cancel through booking.Com and i did. I filed a complaint and demand full refund to which they denied with no resanable argument.
hotel booked
Booked holiday through Booking.com.
I was totally angered by the whole holiday for the following reasons
-my daughter and grandkids were moved 3 times
-my partner and I had moved once
-the room doors were insecure which was unsettling when we went out
-windows were disgusting and hanging by a thread
-complained to "manageress" and was shouted down in front of guests
-everything in poor state of disrepair
cracked walls everywhere
-bed linen dirty, dont even think it had been changed
-grandkids ended up with fleas
An absolute disaster!
Then I find out after emailing Companies House that the hotel is in liquidation and dissolves 09/08/2019! Tried calling emailing messaging booking.com they said they would be in touch and nothing not happy at all! [protected]
voucher scam
I have a £70 voucher from Booking.com. I made a booking through Booking.com and tried to use the voucher but after going through to the payment page, found that I was unable to find a way of using the coupon on their website. However, having called and spoken to someone at Booking.com, I was told to make the booking again and that I would be refunded the voucher amount after our stay. I followed the instructions and made the booking and the booking confirmation which went through was [protected] and pin code 6224. The payment went through on the 22nd May 2019 and our booking was for the period 25-27 May 2019. I have since been told by someone called Shamika W via an email that Booking.com won't refund our voucher amount as the voucher code was applied to the 1st booking which had been cancelled. I am very surprised to be told that when (1) I had been told by Booking.com on the phone to re-book again and had been reassured that the voucher discount would be refunded to us after our stay and (2) as I was unable to find anywhere to insert the voucher code when checking out, that the code would miraculously attach itself to the 1st booking. This is clearly a scam from Booking.com and they had never meant to refund the voucher.
unauthorised charges from card account after supplying booking.com with card detail
I made a booking referance# 2090311499 and entered our bank card details on their website for staying at Mini Hotel in Murmansk, Russia. An amount of n 35850 Russian Rubles was deducted from our account in an "online transaction" even before we stayed there (but after entering our card details on the booking.com website and after they deducted a deposit.)
After many weeks (more than a month!) Booking.com still doesn't get back to us. I keep phoning, each time I speak to a different operator in another country and say "I will pass it to my seniors". When I ask for a name, the operator gives their first name only because "I am not allowed to give more info" The last one was today called "Alexander".
He promised to phone back later but yet again no reply. Emailing customer service is also a waste of time.
It appears to me that Booking.com is an unsecured platform and a high risk to use as the avoid proper communication.
complaint
I booked a B and B through booking.com
This was in Newcastle Co Down.
I cancelled this and got an e. mail to confirm cancellation.
Next I see the total for the booking has been taken from my account.
I phoned and spoke to Elliott yesterday morning and he was rude.
I phoned the B and B and they had no record of any cancellation and were still expecting me to arrive.
What if I hadn't checked my account?
This withdrawal could have caused my account to be overdrawn and thus fees would have had to be paid.
When do I now get a refund? When I asked Elliot I was told to keep a check on my bank. I do not use internet banking so why should I be trekking to a different town to clear up the mess made by booking.com?
arranged accommodation at hotel terminus, beziers, france - paid for but refused entry as too late, owing to train delays
Hotel Terminus, Beziers
Double room booked for 2 for 1 night: check in 27 June 2019, check out 28 June 2019.
Cost 43 euros, already paid for through booking.com
Our train's arrival in Beziers, which was expected to be just after 2300, was delayed by more than an hour. We knew the train was running late earlier in the journey and phoned the hotel to say we would be late.
However the hotel refused to to let us in as they shut their doors just after 2300. We explained the situation, even getting a fellow passenger who spoke good French to assist. However the hotel owner was adamant we would not get entry, even though we had already paid.
The train arrived in Beziers well after midnight and not being able to get the room we booked caused us great inconvenience.
At the least we would like a refund of the 43 euros for a room we never stayed in.
cancelation fee
My wife booked a hotel in Paris to hold it. We canceled it an hour later and were alarmed when our AMEX card was charged $9709.14 USD. It's been over a year and we cannot get our money back so we can't take a vacation this year. $10K is a lot of money!
No one was harmed and I'm sure the hotel booked the room and sold it to someone else, thus getting twice the money for it.
Any company that needs to resort to such tactics is one to be avoided at all costs. DO NOT DO BUSINESS WITH BOOKING.COM
laurel notch motel
Do you folks at Booking.com EVER read complaints?
I was going to ask do you ever actually send anyone to visit/monitor the businesses that you "hawk"; but after my stay at the Laurel Notch Motel in Bordentown NJ, I already know the answer.
I posted the following review of the motel on July 5, 2019 after a horrendous (and DANGEROUS as one of the doors to my room, unbeknownst to me until the last day of my stay, didn't lock except with a chain)
I sent pictures of the dump (lobby the room I was given- - room #15 if anyone ever cares to verify) but they don't appear on the website (only pictures of nice rooms appear on the website) and aside from an automated message stating that the pictures would "be reviewed" before being posted I HAVE NOT RECEIVED ANY COMMENT from Booking.com or the motel.
The place was beyond disgusting and I won't be using Booking.com for anything EVER again...
Below is my review (I had to trim some of it so that it would meet the word count requirements but believe me there was more and more and more to complain about!)
"This was the most disgusting, unkempt, unsafe, disgraceful excuse for a lodging I've ever seen!
· This was the worst motel I've ever seen. It was worse than the stereotypical "fleabag motel" one sees in movies! I should've known, from when I stepped into the lobby, to check in, and it looked like a between a "hoarder's paradise". Lobby: cluttered with old couches, piled high with junk, countertop full of papers and junk. Piles of junk everywhere - -three flat screen tvs in various degrees of dismantlement microwaves, piles of sheets and towels stacked high everywhere, various dirty loveseats and arm chairs, gardening tools and supplies, cartons of "Roundup" pest spray, vacuum cleaners, rusty old tools, You name it- - it was there. The room (room 15) was dark and musty. The bed linens were old and frayed, The carpet was old, stained and didn't appear to have been vacuumed well. There were 3 doors in the room. One - the entry door - - was white with dirty marks all over it; but it worked with an old fashioned key and a chain lock. Second door was supposed to lead to the room next door. It was barred shut with an old dirty board. In the doorway to that door, was a rod, hung crookedly, which I supposed was to serve as a rack on which one could hang clothes (there was no closet. Third door, I didn't open until the last day of my stay, led to a patio, which had an old dead plant in a flower pot on it. The worst thing about that door and patio was...IT DIDN'T LOCK! It had a chain latch across it but the doorknob, which did have a lock on it, did not lock. The only think that kept that door shut was a chain latch. Anyone with a bit of upper body strength and evil intent, could've burst through it with one good hard shove! The night tables had industrial scotch tape holding the veneer on. The panelling was also held in place with wide, industrial strength tape. There was a refrigerator and microwave in the room; but I refused to use either, Mold stench when fridge opened!
· Everything...but the fact that, unbeknownst to me, the door leading to the patio outside didn't lock except with a chain that went across it was very disconcerting! I didn't know this until the day I was about to leave. Had I known I would've demanded my money back and left. The desk clerk gave me a receipt that was the equivalent of a handwritten note with the hotel's name stamped on it and had the nerve to tell me that they had been "using this (method) for 40 years." The dirt, debris and junk in the lobby- - not to mention the linens on the bed, paneling and carpeting certainly looked 40 years old! This place was very much like a place where a movie director would have a heroin addict "shoot up" for his very last time before DEATH!"
Jocelyn E. Brathwaite
I posted as "Lena" as it's my preferred name.
uncorrect product attributes sold by booking.com
I booked two hotel nights via booking.com, using their map to find a hotel in my preferred location West Hollywood, I finally found one: AC Marriott for 397 eur the two nights. When I received the booking confirmation, the actual adress was actually not matching the pinpoint on the map - the hotel is actually located close to Los Angeles airport. Based on this recent information, I asked booking.com to refund me. While they admitted changing the hotel adress after my booking, they refused to refund me, based on the fact that this was a 'minor' change (takimg into account traffic, the two locations are 1h driving from each other!). I sent 20 emails, 5 phone calls and he took booking.com a week to come back to me with this appalling feedback.
how I was robbed booking.com
Game and hatred in Booking.com
Yesterday I had a rather curious story, which spoiled my day, exhausted my nerves and emptied my purse.
Booking.com I've been robbed. No, seriously.
So, in order.
I needed to make a reservation for my vacation. As usual, I found a hotel on the portal, which attracted me with its simplicity and convenient location. It was necessary to pay at once that, however, didn't confuse me as I did it earlier.
You probably traveled and know that the Booking is necessary to fill in all the information about the guests, then enter the credit card details and click "Complete the reservation", after which your money will fly to the hotel, and you will become the proud owner of the confirmed reservation.
The money's gone. But the reservation did not appear. I was again thrown to the last page (where credit card data should be hammered), the phrase "it Seems this number is not available on the website please try again or choose another number".
So I encountered for the first time. I have a Genius status which gives me discounts as a frequent traveller. Booking assures me that they have a separate line of support for the owners of Genius status. I call both phones, the answering machine starts talking to me, which informs me that they have a large flow of calls and they can only serve those who have a reservation number. And I would be happy to provide it, but the reservation just did not pass, therefore, I do not have a room. A robotic voice tells me that "if your question is not urgent, email us". And he urgent, he, your OK left, very urgent.
I try to wait on the line, but I constantly repeat "Enter the reservation number." Can't call. Waiting in line - it's useless (I sat for a long time).
Had to write them in support. After some time, they respond and ask to send them a receipt for payment from the Bank. Sending a receipt. Booking informs in writing that the booking has not passed and the refund process has started. I got a call from an employee.
As I was assured by Ksenia (the employee of a Booking), such failure at them - a big rarity and on her memory was the last time a year ago. Okay, apparently, my luck somewhere thumped, in that case. Assure me that this will not happen again, and the refund will be within 48 hours.
Think: okay. Wait for return. But I need to make a reservation. I don't know what my contused stump was thinking. But I take and book the second time the same room in the same hotel. What happened next - guess for yourself?
Correctly. Everything happens according to the same scenario. Again, the money flies away, again does not pass the reservation. As a result, I sit without reservation and without money.
An employee of the Booking advises me to contact the Bank to dispute the transaction, so that I return the funds blocked in the account.
Tinkoff is our best friend (Hello, Tinkoff Bank). In the chat, I explain the situation to the employee, send all screenshots of correspondence with the Booking, as a result, the Bank makes the unlocking of funds in the account and they become available to me again. Since I'm afraid of stealing money from the card, I transfer part of the amount to another account just in case.
An employee of the Bank politely warns me that I need to notify the Booking that there was no re-write-off, which I do. Get the answer that everything will be alright, writing off, then we have solved your problem.
I kind of gasped and went to look for a booking in another hotel (finally Like I've been robbed Booking.com). Found that for the hotel, which I liked, Booking offers 650€. On the website of this hotel I buy a room for 320€ (HALF). This is so, by the way, you can Google the name of the hotel and it will give (as an aggregator) the results of the hotel from the hotel aggregators.
By the time night comes. The negativity slowly all went away, I calmed down, thinking that "yay, everything is fine."
Now.
BAM-340€. BAM -- another -340€ per card.
On the card, the balance is written off and a technical overdraft is formed (minus amount on the debit card).
I first stood the hair on end, and then I was hit Aki Eyjafjallajökull in 2010-m to year.
Tinkoff Bank's support assured me that this technical overdraft does not pose any danger to me, it does not accrue any interest or Commission, thank you for that. As explained by the Bank - first Booking blocked the amount in my account, the Bank canceled the lock. And then the Bank still authorized the amount, although they assured me in a letter that they will not do it. Great school, Town.
Tinkoff promised me that they would challenge the operation, but I need to contact the support service and explain the situation.
During the afternoon conversation with the Booking officer, I asked for additional phone numbers, which I can call to support. I was given 3 rooms.
My fortune had already caught a squirrel, so all 3 rooms were unavailable for the same reasons - the operators did not answer, the robot offered to enter me a reservation number, which is not. Awesome, yeah.
Writing an angry letter of support, I waited. A few hours later, an employee asked me AGAIN for payment documents for transactions. I re-provided them and waited for a refund. Write-offs also occurred in the €.
Today I was returned the money in currency to the currency account. On ruble hung technical overdraft, which I had to cover the transfer between accounts with the next conversion.
The Booking officer briefly replied to my letter that they apologize. I really want them to put that apology as deep into their system as they can. My question is whether they are going to explain the situation or compensate me for the time spent, nerves and money for conversion (about 3 thousand rubles), answered on duty - sorry, we hope that you will continue to use the service.
No. I won't. I lost because Booking.com money, 4 hours of time (in total it took all the proceedings) and a lot of nerves, because I, alas, a very impressionable person and take everything to heart.
Hope you and your schemes and your this attitude and inflated prices once go up in flames.
Choose other services for booking, friends.
P.S. Proof in attache.
QUESTION. Where to write? I have two days of correspondence with support, wrote more than 20 letters of the same, but each time I meet a new employee and requires more information, and then ignores my appeal. Where to complain? Phones not working, emails not getting through, I want to punish them for such, and let them have written that they are not responsible at all for anything (really, unfortunately), but I want justice, or at least the relationship is not such a bestial, as it is now.
hotel reviews
I had some guests a few days back and they were really the devil's incarnation. We took such good care of them, but they gave us a really bad review score. When we told booking.com the same, the customer care was not willing at all to help. They kept redirecting me here and there.
I have several hotels under collaboration with booking.com, and this have been the biggest mistake of my life. Never ever partner with them. They expect you to take care of their guests, but even if you sacrifice your life for them, they do not take care of you.
false advertising and poor lodging facility
Please see above. I had booked for 2 people for one night on 6/29/19. The name of the establishment is Airport Lay Over, near the Denver, CO airport It is actually a house (though it's advertised as a "Bed and Breakfast") located away from the airport in an area that was extremely difficult to find. We found the "innkeeper" extremely unhelpful in giving us directions, or being very courteous to us when we arrived. It was clearly stated that we would arrive after the "normal" check in time.
Granted it was an extremely warm evening, but there was no air conditioning in the house, only a fan that circulated hot air in the room. The pictures in the advertisement are totally misleading and our room looked nothing like the one in the advertisement. There were no markings on the front of the building to let us know we were in the right place.
We reserved and paid for lodging at Airport Lay Over in Denver, CO (Confirmation # 2942.469.743). The website description of the booking and descriptions were misleading and totally inaccurate. Our room had 2 non-working clocks, a lamp where I needed to screw in the light bulb, a fan that only made the heat in the room worse, a bathroom with used toiletries in it (used toothpaste and a bottle of mouthwash), only one set of towels when the reservation was for 2 people, an upset on-site person because we couldn't find the place eventhough it specifically states on the e-mail confirmation that we would be there after the normal check in hours, a shower that automatically turns off before the water reaches an acceptable temperature, and NO BREAKFAST during the advertised time ( supposedly from 7-9 AM but there was nothing set up by 7:10AM).
I would like a full refund of my $95.02.
complaint
Placed a reservation with booking.com and went back to verify prior to leaving and was informed by the representitve that I could recieve a lower rate if would send him the numbers from the back of a google play card when I refused I was threatened amoung other things. When I contacted booking rep @ 1888-850-3958 I was told"that was not the policy of booking.com, that I cancelled the reservation and would be charged $212.00 anyway and there was nothing more she could do" and when I tried to explain it was like she was reading from a q-card ie... Your not getting your money back even though I have to be in the town I was cancelled in! Note to self next time book with a reputable company!
service
Hi, I was booked a room in Beijing of China for 28th June 2019 in the day of 24th June 2019. Booking.com was charged the fee and provide me the confirmation number and pin code. When 28th June 2019, I went to the hotel, and the staff told me about their room fully booked. They said they never corporate with Booking.com. And not accept foreigner to in their hotel. When I showed them my confirmation code. They really don't know about it and asked me to cancel the room to request free cancellation. But, the fees already charged. Booking.com reply due to the contract there was not refund due to you cancel the room. I felt overy disappointed to booking.com. because of resorted to deception. Provided the confirmation code then the hotel didn't got the information. After that, charge the fee of cancellation.
Booking.com Reviews 0
If you represent Booking.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Booking.com
One of the key features of Booking.com is its extensive database of properties. The platform boasts over 28 million listings, making it one of the largest accommodation providers in the world. Users can search for properties based on their preferred location, budget, and amenities, and can filter their results to find the perfect match for their needs. Whether you're looking for a luxury hotel in a bustling city or a cozy bed and breakfast in a quiet countryside, Booking.com has something for everyone.
Another advantage of Booking.com is its competitive pricing. The platform offers a Best Price Guarantee, which means that if you find a lower price for the same property on another website, Booking.com will match it. This ensures that users get the best possible deal on their accommodation, without having to spend hours searching for the best price.
Booking.com also offers a range of tools and features to help users plan their trip. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. Users can also use the map feature to see the location of each property and its proximity to local attractions. Additionally, Booking.com offers a range of travel guides and resources to help users plan their itinerary and make the most of their trip.
Overall, Booking.com is a reliable and convenient platform for booking accommodation for your next trip. With its extensive database of properties, competitive pricing, and user-friendly interface, it's no wonder that millions of travelers around the world choose Booking.com as their go-to travel resource.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The nature of your booking (hotel, flight, car rental, etc.)
- Details of the problem encountered (incorrect charges, poor customer service, etc.)
- Any correspondence or interactions you had with Booking.com's customer service
- Steps you have taken to resolve the issue with Booking.com and their responses
- The personal impact of the issue, such as inconvenience, financial loss, or stress
- Relevant dates and times of your booking and the issue
- Confirmation numbers or reservation details
Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.
Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
Overview of Booking.com complaint handling
-
Booking.com Contacts
-
Booking.com phone numbers+44 203 320 2609+44 203 320 2609Click up if you have successfully reached Booking.com by calling +44 203 320 2609 phone number 236 236 users reported that they have successfully reached Booking.com by calling +44 203 320 2609 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 203 320 2609 phone number 303 303 users reported that they have UNsuccessfully reached Booking.com by calling +44 203 320 2609 phone numberInternational+1 (888) 850-3958+1 (888) 850-3958Click up if you have successfully reached Booking.com by calling +1 (888) 850-3958 phone number 38 38 users reported that they have successfully reached Booking.com by calling +1 (888) 850-3958 phone number Click down if you have unsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number 295 295 users reported that they have UNsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone numberUnited States+44 208 612 8000+44 208 612 8000Click up if you have successfully reached Booking.com by calling +44 208 612 8000 phone number 34 34 users reported that they have successfully reached Booking.com by calling +44 208 612 8000 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 208 612 8000 phone number 29 29 users reported that they have UNsuccessfully reached Booking.com by calling +44 208 612 8000 phone number8%Confidence scoreUnited Kingdom+353 14 283 000+353 14 283 000Click up if you have successfully reached Booking.com by calling +353 14 283 000 phone number 8 8 users reported that they have successfully reached Booking.com by calling +353 14 283 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +353 14 283 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +353 14 283 000 phone numberIreland+61 292 559 200+61 292 559 200Click up if you have successfully reached Booking.com by calling +61 292 559 200 phone number 28 28 users reported that they have successfully reached Booking.com by calling +61 292 559 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +61 292 559 200 phone number 33 33 users reported that they have UNsuccessfully reached Booking.com by calling +61 292 559 200 phone numberAustralia+64 93 004 670+64 93 004 670Click up if you have successfully reached Booking.com by calling +64 93 004 670 phone number 1 1 users reported that they have successfully reached Booking.com by calling +64 93 004 670 phone number Click down if you have unsuccessfully reached Booking.com by calling +64 93 004 670 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +64 93 004 670 phone numberNew Zealand+43 120 5550+43 120 5550Click up if you have successfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have successfully reached Booking.com by calling +43 120 5550 phone number Click down if you have unsuccessfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +43 120 5550 phone numberAustria+32 22 075 800+32 22 075 800Click up if you have successfully reached Booking.com by calling +32 22 075 800 phone number 3 3 users reported that they have successfully reached Booking.com by calling +32 22 075 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +32 22 075 800 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +32 22 075 800 phone numberBelgium+45 33 443 340+45 33 443 340Click up if you have successfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have successfully reached Booking.com by calling +45 33 443 340 phone number Click down if you have unsuccessfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +45 33 443 340 phone numberDenmark+358 961 291 700+358 961 291 700Click up if you have successfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +358 961 291 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +358 961 291 700 phone numberFinland+33 153 251 312+33 153 251 312Click up if you have successfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have successfully reached Booking.com by calling +33 153 251 312 phone number Click down if you have unsuccessfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +33 153 251 312 phone numberFrance+49 211 9098 5000+49 211 9098 5000Click up if you have successfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have successfully reached Booking.com by calling +49 211 9098 5000 phone number Click down if you have unsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +49 211 9098 5000 phone numberGermany+39 683 365 700+39 683 365 700Click up if you have successfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +39 683 365 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +39 683 365 700 phone numberItaly+47 21 052 300+47 21 052 300Click up if you have successfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +47 21 052 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +47 21 052 300 phone numberNorway+48 224 892 000+48 224 892 000Click up if you have successfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +48 224 892 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +48 224 892 000 phone numberPoland+351 211 208 000+351 211 208 000Click up if you have successfully reached Booking.com by calling +351 211 208 000 phone number 1 1 users reported that they have successfully reached Booking.com by calling +351 211 208 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +351 211 208 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +351 211 208 000 phone number100%Confidence scorePortugal+46 851 758 000+46 851 758 000Click up if you have successfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +46 851 758 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +46 851 758 000 phone numberSweden+41 442 003 850+41 442 003 850Click up if you have successfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have successfully reached Booking.com by calling +41 442 003 850 phone number Click down if you have unsuccessfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +41 442 003 850 phone numberSwitzerland+86 216 080 7200+86 216 080 7200Click up if you have successfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have successfully reached Booking.com by calling +86 216 080 7200 phone number Click down if you have unsuccessfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +86 216 080 7200 phone numberChina+852 29 558 700+852 29 558 700Click up if you have successfully reached Booking.com by calling +852 29 558 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +852 29 558 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +852 29 558 700 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +852 29 558 700 phone numberHong Kong+60 322 967 800+60 322 967 800Click up if you have successfully reached Booking.com by calling +60 322 967 800 phone number 2 2 users reported that they have successfully reached Booking.com by calling +60 322 967 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +60 322 967 800 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +60 322 967 800 phone number33%Confidence scoreMalaysia+63 29 882 000+63 29 882 000Click up if you have successfully reached Booking.com by calling +63 29 882 000 phone number 5 5 users reported that they have successfully reached Booking.com by calling +63 29 882 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +63 29 882 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +63 29 882 000 phone numberPhilippines+65 66 033 400+65 66 033 400Click up if you have successfully reached Booking.com by calling +65 66 033 400 phone number 3 3 users reported that they have successfully reached Booking.com by calling +65 66 033 400 phone number Click down if you have unsuccessfully reached Booking.com by calling +65 66 033 400 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +65 66 033 400 phone numberSingapore+27 216 812 520+27 216 812 520Click up if you have successfully reached Booking.com by calling +27 216 812 520 phone number 24 24 users reported that they have successfully reached Booking.com by calling +27 216 812 520 phone number Click down if you have unsuccessfully reached Booking.com by calling +27 216 812 520 phone number 18 18 users reported that they have UNsuccessfully reached Booking.com by calling +27 216 812 520 phone number14%Confidence scoreSouth Africa+886 287 268 300+886 287 268 300Click up if you have successfully reached Booking.com by calling +886 287 268 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +886 287 268 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +886 287 268 300 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +886 287 268 300 phone numberTaiwan+971 44 358 200+971 44 358 200Click up if you have successfully reached Booking.com by calling +971 44 358 200 phone number 8 8 users reported that they have successfully reached Booking.com by calling +971 44 358 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +971 44 358 200 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +971 44 358 200 phone number60%Confidence scoreUAE+54 115 296 5600+54 115 296 5600Click up if you have successfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have successfully reached Booking.com by calling +54 115 296 5600 phone number Click down if you have unsuccessfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +54 115 296 5600 phone numberArgentina+55 113 956 4000+55 113 956 4000Click up if you have successfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +55 113 956 4000 phone number Click down if you have unsuccessfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +55 113 956 4000 phone numberBrazil+52 555 047 1800+52 555 047 1800Click up if you have successfully reached Booking.com by calling +52 555 047 1800 phone number 0 0 users reported that they have successfully reached Booking.com by calling +52 555 047 1800 phone number Click down if you have unsuccessfully reached Booking.com by calling +52 555 047 1800 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +52 555 047 1800 phone numberMexico
-
Booking.com emailscustomer.relations@booking.com100%Confidence score: 100%Supportmarlen.penner@booking.com100%Confidence score: 100%Supportcustomer.web@booking.com100%Confidence score: 100%Supportcustomer.service@booking.com100%Confidence score: 100%Support
-
Booking.com addressHerengracht 597, Amsterdam, 1017CE, Netherlands
-
Booking.com social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
- View all Booking.com contacts
Most discussed complaints
this is a scam!Recent comments about Booking.com company
The propertyOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!