Booking.com
Reviews and Complaints

We placed an hotel reservation with bookin.com for Nantasket Beach Resort, in Hull, Massachusetts. Instead they made the reservation on Nantasket Hotel. We have sent booking.com a few emails complaining about the facto and they never did anything. We could not cancel the reservation with the hotel, because it was done by booking.com under the agreement of no cancelation and we have no choice but going to that hotel or losing the money. Shame on this company that should be investigating by the authorities.

Me and my partner booked to stay in The Dublin Viking's House (Booking number: [protected] PIN code: 3351) in Dublin (1 Kenilworth Park) from March 10th - 13th. There is absolutely NO soundproofing whatsoever in this building. We arrived in the evening on March 10th and didn't have too much trouble as the noise finished earlier than the next night. However, on the night of the 11th we could hear absolutely everything echoing throughout our room all night long. Above us, they were only talking, walking around and phones vibrating but it was loud enough to keep us both from sleeping. It finally stopped at around 5am, by which time we were both shattered and it totally ruined our day (1 out of our 4-day holiday!)
We were so angry that we tried to call the owner (on +[protected]) at 2am but he didn't answer. We called again in the morning and told him what had happened and how upset we were, that there was no way we would stay there again that night and we wanted a refund for last night (as we had one of the worst nights of our lives) and that night (as we weren't staying there). He said that he would have to work out how much he owes us and would call back on Monday (13th).
It is very simple. We paid £239 for the 3 nights, which makes it £79.66 per night. We want a refund for the last 2 nights - where we didn't sleep there (present or not!). That makes a £159.33 refund. He never called back and has not answered our calls since.
We stayed in Clifden House (32 Gardiner Place) on the Sunday (12th) night instead of Dublin Viking's House. We were out of there before the 11am checkout on the 12th, we could not bare to be there a moment longer!
This property does not meet Building Part E (Soundproofing) Regulations (http://uksoundproofing.co.uk/regulations/) and is not fit for purpose! I will not hesitate to inform the authorities if we do not rightfully receive our refund...and fast!

My reservation no [protected] at Puri Golden sands, India between 9th march to 12th march 2017 through booking.com. They have mentioned via mail that Resort has charged full cancellation money and not refunding. Following which I raised complaint to all concern authorities here in India against resort.
Today I got call from resort and intimated that they have not charged my card and its booking.com has charged the money and they will communicate with them and revert.
I am unable to contact booking.com over phone. Phone no provided not working.
I have not availed or stay in the property for the mentioned dates. I cancelled the booking because facility like swiming pool which they mentioned was not operational and I mentioned same while cancelling.
I have not received any reply from booking.com for my previous messages. So Please take mecessary action to refund my hard earned money.
If this is not the correct address or platform for complaints in India..please provide me contact no and mail address for India service
Thanks and regards
Dipankar Ghosh
Email: [protected]@gmail.com
+[protected]

I booked Holiday Inn Ottawa East through booking.com in Ottawa at from Feb 17-18, I have booked two double rooms each for two nights, and I made some changes to my reservation that change one double room to one bedroom suite. But when I checked in, I found out they didn't make any changes to my reservation and messed up my reservation totally. They booked me one double room with 3 nights and the other double room for one night. But I need two rooms to stay two nights! Under my pressure, Holiday Inn changed my reservation to two nights for two double rooms. Issue appeared when we checked out, I found out they cannot process my payments while I can clearly see my credit card have already being held for such amount of money. I have to use my friend's card to pay it and I find out they have charged me twice on my credit card. I'm the genius member of this company and they still cannot refund my payment. They sucks

I booked on booking.com and found it cheaper on another site same day. So I followed the process for a pricematch, they have a guarantee, well it took 3 days for them to check and they only checked because I called. Then price went up so no pricematch. Terrible customer service and take down your guarantee. I travel all the time and will go out of my way to not book through this site.

Rose Well Country House Magaliesburg South Africa.
Unfortunately the very next day it was established that it eas not suitable for my pets so it was cancelled immediately. However they were so quick to draw out the money. Now ive been messed around for almost ten days waiting for the reversal. And i neef this money urgently
Please can you assist in sorting this out.
I usually use and recommend booking on your site all the time but have now been extremely disappointed. Thought this was a reliable source of booking.
Jenny Sartor
[protected]

I booked a room for a friend on her way home from staying with me. I inadvertently gave her old email address for her to receive the booking confirmation. I realised immediately what I had done and went back to correct it, which I did as I was able to add another email and change it as her primary email. She received an email from booking.com asking her to register but all attempts failed. I called customer services and was given a load of spiel that they could not help as they needed the booking number which neither of us had. They could not help for security reasons, and the fact that I didn't have the booking number. What rubbish. So I was left not knowing whether the hotel was booked or not and no one would give me answers. I then called the hotel who were very helpful and we resolved the problem..I will never use this company again as there is NO customer service. Furthermore, I cannot find a complaints contact regarding hotel bookings, so am resorting to this site.

I wanted to book a hotel in Manchester and the one I found said 'reserve now, pay later', however they've attempted to make the full payment today which I do not have. They were useless on the phone and said it was my fault for selecting non refundable even though they all say that they're non refundable for the hotel I chose (see pictures) but they all say 'pay later' aswell, it was very unclear about the rules! It should quite clearly state that the payment was needed the day of booking, absolute joke this company and the hendham house in Manchester! Not helpful in any way and are just blaming me for the whole thing.

Being a retired educator I find the new kindergarten commercial extremely rude to educators, it is not funny! It is not an easy job, especially when parents have very little respect for educators as is. No it's not funny, it's disrespectful!
People truely have these misconceptions. If a classroom was like this it would be because parents "Do Not teach their children to behave properly in the first 5 years".
People that educate do it because they want to help society, not for the money. I don't see people disrespecting business CEOs ( that make a lot more money) in this way.
A great deal of former educators ( save money for retirement) so they can travel. I Will Not Be Using Booking.com

Dear sirs,

I was booking on 01.03.2017 via your glorious booking.Com webpage after a long time again a hotel and i deeply regret it, because nothing has changed. Your offer did not mention anything about cancellation fee - and this is why i cancel this booking. Already yesterday immediately after receipt of your booking confirmation - there and only there and at no time earlier - you stated the conditions of cancellation. And now i cancel this booking because this a delusional sales behaviour which i don't accept at all. And i expect from you that you send immediately confirmation about a free of charge cancellation and also instruct the hotel accordingly. I will for sure instruct my bank to return any charge which should be charged to my credit card. Furthermore i will spread both on facebook as well as on any webpage i can find and also on instagram about a further anti customer behaviour of your company. There is already written a lot about similar cases and you still proceed - so this is a deliberate misrepresentation of facts and a deceit and fraudulent concealment of the complete offer package. At no time on the booking screen there was anything clearly mentioned about cancellation fees! after booking suddenly it is mentioned!

the absolute 100% impertinence is that you are mentioning that it needs up to 48 hours time till the hotel will confirm - so they can take 2 days to move their fingers on the keyboard but you expect me as customer to pay cancellation fees when i cancel 5 minutes after booking? these are real mafia methods.

I expect your cancellation confirmation by return mail until tomorrow 03.03.2017, 4pm cairo time.

Br
kmfahr

Upon arriving at the hotel that I reserved and paid for through Booking.com I found out that the hotel was holding two bookings under my name. I politely informed them that I had reserved only one room. However, as both the reservations held via Booking.com were subject to 100% cancellation penalty I was charged for the second room. I queried this via email with Booking.com and was not even afforded the dignity of a response. I called and spoke to a representative who informed me that I had made two bookings within 5 minutes of each other. How is this possible? The Booking.com representative seemed totally uncaring. Issue not resolved.

I am furious with booking.com. I booked a hotel that said no pay until you arrive. Yet I was charged a significant sum 4 months in advance without my permission. I of course cancelled our stay. I Have emailed booking.com many times now without any reply. The hotel in question has said it will take up to 3 weeks to refund me which is not acceptable. AND NO Response from booking.com.

I would urge people not to use this company that treats their customers so badly.

I booked a hotel stay via www.booking.com and had a bad experience with then. These guys gave me nothing but trouble and I will never use their service again!
When I booked my room there was one price and after I paid I noticed that they charged more. I contacted Booking and asked what was the reason and their rep said that price has changed so they took more. Are you kidding me?
I decided to book a room and between that decision and money deduction there was a 5 minute difference! They claimed that while I was filling all the necessary information price has changed! What a scam! And of course they refused to cancel my reservation, because they didn't want to give my money back. These people are not to be trusted!

Address for this hotel is 2192 Mount Zion Parkway, Morrow, GA 30260

I Booked an Executive Suite for 109.00. I was given a standard room with no exhaust fan in the bathroom. I ask the hotel clerk about not have a fan in the bathroom. She stated, " all our rooms are the same there are no exhaust fans in the bathrooms because the rooms are being redecorated because of a fire. Therefore, it would be useless for me to put you in another room." Secondly, people in the room above room 222 stomped over my wife and I heads all night long. Therefore, we didn't get any sleep.

Why would you book me a room like this one an call it an Executive Suite? The money I paid for this room overnight I could have stayed at the Drury Inn and Suites and gotten much better service! This is outrageous! I am a first time customer and I plan for this to be my last. I also found out from another customer that the room I was surpassed to have was given to another customer.

Dear Customer Services

I am contacting you because I have an issue that I would like to raise. This relates to: Online travel agent.

My issue is that I made a booking for a hotel, booked a double room, that i assumed was for two people, but actually it only covers myself. I have tried to ring hotel many times, sent direct messages to hotel, called booking.com they tried to ring them with no success. All I wanted was to add my boyfriend to my room, which I am of course happy to pay for extra person? However give poor communication I'm wish to cancel this booking, unless the issue is resolved in next 24hours. I can't see how this is a big task to add a person to an already paid for double room- space should not be an issue, but booking.com have not been helpful and the hotel is uncontactable. Shocking service.

I had a bad experience with Booking and would not recommend them.
I booked a hotel stay in New York and paid the full price.
They took my money right away but did not send me any notifications. I tried to reach someone from Booking but there was nothing but silence and they did not reply. Then I decided to contact the hotel and ask about my reservation. Hotel manager was surprised when I told him that I just made a reservation 20 minutes ago. He said that they did not have any free rooms and everything was booked weeks in advance! So literally hotel was full but on Booking it was said that rooms were available!
I'm still trying to get my money back, but Booking ignores me and I have no idea what to do. I really need help with this! I want some explanations from Booking and I give them last chance, otherwise I'm reporting them to the police and will hire a lawyer.
Everyone, please beware and don't use Booking!

I searched for hotels in Whitchurch on booking.com website and decided to book McDonald Golf and Spa Hotel. The picture of the Hotel had a green flash across is saying "breakfast included". Surely this entitles me to actually assume that breakfast is included? But no, not accordingly to Booking.com - this will be an extra £20 per person. This appears to be a deliberate way of misleading customers and must surely be in breach of laws of advertising and misrepresentation. They must surely deliver the booking as advertised? Booking.com are refusing to deal with this complaint or refund my money.

Booking is willfully violating eu and us sanctions against russia, which are in place due to russia's military aggression in donbas, ukraine, and because russia invaded and occupied crimea.

This is not right!

Booking has no scruples - money above humanity.

Never again will I use this dutch company, the dutch slave traders are again violating human rights and cooperating with the russian kremlin mafia.

I stayed at this place on the 13th January 2017 with my 2 adult children. This place is nothing like what is on your site. The pillows and doona were full of mildew and sweat stains. Cockroaches mould dirt and use cotton buds at the end of our bed. My children woke up with bed bug bites over their bodies and blood and dead bugs on the sheets that we slept in. Spoke to management and they said they would clean for next time. We WILL NOT be going back we had to pay the full fair. Please Booking.com take this place off your site. I have had booked many holidays through your site over the years and have been extremely happy and have referred lot of people to book through you. This is very disappointing and embarrassing for all involved.

Kind Regards

Belinda Kitchen

I did make a tenth of reservation via booking.com. And only in one hotel I get a big problems and I did write a comment to booking.com about this hotel. So guess what, the hotel owner did answer that I did not pay the bill and left. I did contact to booking.com several times by phone from india, myanmar and cambotia which one coast me several houndred dollars, for that they do something about it but no, as they earn more money from the hotel then the regular costumer, they don't give a ####, I am 50 yo honorable man who will never left the hotel without paying, but they dont do nothing for that. There is similar comment in trip adviser about this hotel (meditation palace, new delhi) so booking.com care you if you are happy but in case of problems, they care from where they earn more money!