Budget Rent A Car
Reviews and Complaints

We rented a car at phx airport on June 17 2022 reservation number 07882798USO I waited in line for about an hour got paperwork went to get van

Saw it had scratches and dents took pictures filled out form letting them know

As I left the garage I noticed a huge crack in passenger side windshield

Had to take van back, dents and scratches one thing but this was a unsafe van and never should of have been rented

What kind of safety checks are done on your cars

We then had to wait another hour to get another car

Customer service associate was wonderful he did a great job

TRUCK#: 616322

REF [protected]

[T28702109]

On 05/28/22 I rented a Budget Truck for a one-day rental to move household goods. The truck broke down a few hours later due to a missing timing belt. Roadside assistance on site stated lack of maintenance. I stayed in a hotel for three days with no replacement or repair with my household goods towed away at a random tow lot. I had to return to residence on 05/30/22 due to military duty. Budget towed the broken vehicle to my residence on 05/31/22 and then towed it away on 06/01/22. Budget charged me 452.07 for mileage and 5 days of rental use even though the vehicle has been broken since day 1. I was then told that they will not pay for the entirety of hotel expenses, nor food expenses. They also stated they will not reimburse my trip back to Jacksonville, the clothes I had to buy, nor the deposit I lost for the movers waiting for me to return. We never got to use the intended move time and services were not rendered yet they over-charged me and are not reimbursing expenses. Communication barely exists and they're ignoring me despite repeated e-mail attempts.

I pre-booked a car from Budget on April the 7th 2022 for pickup on the 27th May 2022 at Perth Airport.

I had pre-paid a total of $855.00 to pickup on the 27th May and return on the 5th of June.

I had to change the pickup time to 12:00pm on the 28th of May because my flight had changed. I was notified by Budget that I would have to pay an extra $490.00 for 16 hours less rental.

This cannot be justified with 'base rates' used as an excuse from Budget.

[protected]

April 17 9AM -April 20 10PM

Original Price: 121

Charged: 1124

Late Fee: 104 per day

Why am I being double charged for this booking? When I called to extend my trip this was not close to price I was given for adding the extra days.

I picked up the car at the Orlando airport garage. When approaching the car, I noticed it was unwashed. When I entered the car, I noticed the windshield was dirty to the point of unsafe. Then noticed what looked like milk or Ice cream stains on the rear seat. For me to get another car I would have to take my luggage back to the terminal and wait in the line again. So being I had a deadline I drove the car to the nearest service station and cleaned the windshield. When I returned the car, I told the attendant at the Budget counter about the issue. He offered a compassion refund, but I never got it. I have rented many Budget cars in the past and never had an issue. I will list the information I have below.

Reservation number [protected]-us6

Budget car#[protected]

Plate # FL LDPV56

Sincerely Frank Verdolotti

[protected]

I made a rental car reservation over a week in advance so I could travel to my grandmother’s funeral. I received multiple confirmation emails, and yet when I arrived (5/4/22), I was told they had no cars available. I had walked 20 minutes from my hotel with my bags to the rental location (700 West 7th St, Los Angeles, CA) only to be told they couldn’t help me. They left me completely stranded outdoors in an unfamiliar city without shelter and denied me the transportation they had previously promised. The clerk offered no help, no sympathy, and no suggestions as to how to get transportation. Due to the abject incompetence of this location, I had to book a last minute flight in order to get to my grandmother’s funeral. I hope Budget never again puts a customer through what I had to endure today. I’d be happy to provide any additional details to a Budget rep.

On April 28, 2022 at approximately 1:00 PM I went to the Budget rental counter at the Atlanta Airport. I spoke to a representative who was very professional and offered great customer service. However, she then expressed that my truck would not be ready for an hour. I informed the representative that I reserved a compact car. She told me that would not be a problem and she would work on the misunderstanding but it would still be one hour before my car would be ready. I reserved and paid up front for a compact car. After 45 minutes I walked up to the counter and asked where I stood in line to receive my rental car. I was told by another associate that I was next. After watching three customers walk up to the counter and receive paperwork for their cars I once again asked if my rental car was ready? The associate I spoke to this time was rude not helpful and told me that I reserved a truck and that's what I was getting. I asked to speak to the manager and a gentleman named Charles walked up to the counter. I informed Charles of my problem and he told me that there was nothing he would do about it. Not, couldn't do anything about it, wouldn't. Charles became rude and would not consider my request. I tried to show him my reservation and he refused to look at it. I asked for his supervisor and he told me he didn't have a supervisor. An unknown person whom was also waiting for a car gave me the airport managers name which I have. I was never able to speak to him directly because when I asked Charles if I could speak to Dennis the manger Charles told me he was at lunch and probably wouldn't return. I telephoned Budget and made a complaint. As of today, I have not heard back from anyone at your company regarding my complaint. Subsequently, I received a Ram truck 4x4. I would like to speak to someone regarding this issue. Charles and the associate had the worst customer service that I have ever encountered by a service industry representative in my life.

Hi,

On March this year we traveled to Ireland for Holidays. In my return to the airport I was parked in a gas station when a third vehicle hit my rental car in the front, nothing big, however, the painting was damage.

The third vehicle driver gave me all details related to his insurance, which I it passed to Budget rental cars.

After almost 2 months, I'm waiting for my reimbursement, they charged to me all repairs for the rental car saying the money will be back once the third insurance pay for the damage, until now, nobody from Budged is answering my emails and phone calls.

Details about the rental car agreement:

Vehicle: CORSA UNLEADED

Reg No: 191D42211 B06625 GREY

AS SIGNED CONDITION REPORT

Out DueIn

Location: DA DA

Date: 11−03−22 14−03−22

Time: 16:08 14:00

Odometer: 60251

Contract: DA522395

Thanks

DA522395

This was the worst experience I ever had renting a vehicle at the Las Vegas International Airport. I waited in line for over an hour. Each customer took at least 15 minutes. The counters were inadequately staffed. Then after waiting in line for over an hour they required numerous signatures a $200.00 deposit and then closed it out with the fact that there would be another 30 minute wait before the vehicle was ready. This was such an example of inefficiency. It took me longer to rent a car, even with a reservation than it did to fly to Las Vegas from Boise, Idaho.

I reserved a vehicle through Expedia for Budget Car Rental. The total cost of Reservation was 301.00 on Expedia. Budget billed my credit card $677.00. They incorrectly added extra days to my bill and other charges more than doubling the cost of the rental. I was reimbursed $216.00 only. The only additional charges that I agreed to pay as for tolls at 11.99 per day for 3 days and 1/4 tank of gas was used. I figured the most that would be is an additional $80. They still currently refuse to process the additional refund of $80.

We arrived at our destination of Fort Myers, Florida on 4/4/22. We waited in line for 2.5 hours to get our reserved rental car. During this 2/5 hours, not one representative addressed the long line of patiently waiting customers. A little communication goes a long way as to why the line was so long at such a small airport. When we finally made our way to the counter, the representative only asked for our license and credit card. Another 30 minutes went by without a single word from your representative. She sat at her computer and wondered around. We had no idea what was happening. Very unfriendly, no apologies for the long wait, nothing. We finally went out to get our car and they had no idea. So another stand around for 20 minutes trying to figure our what to do. They finally said, "just take that car", even though it was not assigned to us. We asked the representative for a card as to who she was. She wrote it on the back of our agreement. We normally inspect the car and she was having none of that and told us to just take pictures of anything that was wrong. We asked her to show us the details of the car, again, she just ignored us. What a horrible experience.

Budget charged me $125 for key even though the girl say to leave it in car. I even ask the front desk and they say leave it in car. They charged me extra $200+ dollars for rental on top of rental costs saying its just for deposit fees. After paying the cost of car rental, i didnt think about the key charge until now. Just got a $125 key charge that i already returned WITH the car and even told the lady that i left in car. She even checked it and said its good to go. It has been exactly a month after travel and the card i used to pay for car rental is being charged for $125 key charge. This is a bogus company with shady dealing.

Rental Agreement No. [protected].

April 3, 4, and 5th 2022

Requested 2 day one Way Rental from Nashville AP (4/3) to Ind. AP (4/5)

Agent agreed to meet my request for the price of $381.70 which seemed reasonable at the time.

Agent then quickly stepped me through the signatory agreements by telling to me to "accept" Accept""Accept"which I did attributed to the lenghty waiting and rush to travel.

I appreciated her service as she presented me with the vehicle lot number and moved on.

Upon receiving my credit card billing of $700 I realized she signed me up for a one day rental which Budget then proceed to use my $200 deposit and an additional $182.

I made numerous calls to Customer Service who offered no reconciliation for a best and reasonable two day rate even when I offered $200/day, Coustomer Service representatives bordered on abusive with terms like"what do you want from us - you signed the agreement."

I am requesting a call to discuss a settlement with a reasonable party so I may continue to rent with Budget in the future,'

I recently rented a car in FT Meyers, Fl on Feb 26 and returned the car on March 5th in Tampa, Fl. Upon returning the car at the airport I received no receipt from the Tech's checking cars in for return. I made sure the car was full of fuel before returning the car and took 2 pictures of the gas gauge for proof that the tank was full.

Well I got my credit card bill and there it was a charge from Budget for $79.99. I did add SUNPASS for $59.99 dollars. At the time of pick up the clerk never said anything about paying tax for SUNPASS. I already had paid all the taxes when I rented the car. When I reviewed the online receipt it was for $68.20 when they charged my credit card $79.99, that's against the law. There was a fuel charge @ $9.99 a gallon. The based the car at 11.9 gallons when I got the car and when returned at 11.0 gallons. THE GAUGE SAID FULL WHEN I GOT THE CAR AND FULL WHEN i DROPPED IT OFF. How do I know what the fuel level was when I got the car, THIS IS WRONG!

Checking the computer to show the computed fuel Level?

When I called to dispute the additional charges Vallerie was nice at first but then seemed defensive when I question the charges and then ended the call without notice. I need a lawyer, I want to sue, they are so far out of line. NEVER USE BUDGET RENT A CAR, THEIVES...

I rented a full size car in from Budget at airport in San Juan Puerto Rico from 3/19/22 - 3/26/22 and the car had tie wraps holding the front bumper cover on, was dirty inside and out, and vibrated at highway speed. The car looked to have not been properly maintained and was very dangerous at highway speeds. I was also charged almost $1000 for the week which was outrageous for the quality car I received. Confirmation number is 02523754US2

I rented a vehicle from Budget Rent a Car in Barrie. Reserved for pick up on Sunday March 13th around noon. Rented for 2 days as our vehicle was in getting repairs done and needed a car to attend appointments. I was given a White Hyundai Elantra Sedan. Drove home and the brakes were horrendous.

Tried calling but they were now closed. Contacted them on Monday March 14th around 9:30 A.M. to complain. I was asked to drive the vehicle back to Barrie (in an unsafe condition) and I said NO you have someone bring me a vehicle and pick this one up. I told him it was unsafe to drive and explained what the brakes were doing. In the meantime I had to cancel two doctors appointments because of this. It took them from 9:30 a.m. to 2:00 p.m to bring me another vehicle. They sent a Toyota Camry on a tow truck and towed the Elantra back to Barrie. They wouldn't drive the vehicle but expected me to drive it back to Barrie

We picked up our vehicle on Tuesday March 15th and took back the 2nd rental. I told Budget I was not a happy camper because I rented the car for a reason and ended up having to cancel. Had I known I would have just cancelled and rescheduled my appointments. He said he would only charge me for a day but still ended up paying $160.00. I feel that I should have received more of a discount than what they gave me because of the circumstances. They should have just wrote it off. Not very happy. Will not rent from these people ever again. Cars should be maintained at all times and not put customers lives in jeopardy because of an unsafe vehicle.

Tried calling Budget to inquire about the refund, left a phone number to call back: [protected] - no one called back though system informed me that the call be will given in 30 minutes. I have requested this 3 times during the period of 3 days. No body called. what the hell is wrong with your system why are you lying to your customers ?

reservation has been canceled. I need to get the refund for remaining $150 as I was travelling from eastern Europe and did not have the internet to perform the cancellation sooner. Please refund remaining $150

Pick up:

Tue Mar 08, 2022 at 09:00 PM

Drop off:

Fri Mar 11, 2022 at 09:00 PM

Your Confirmation Number:

05173568US1

Rented car from TPA and returned it 2/28(FLKCCP46). Immediately realized our personal keys were left in ignition with the rental key and returned to Budget immediately only to be told they couldn't find the vehicle (this was 30 min after we turned it in). Filed claim and expected to hear quickly since the keys in the ignition couldn't be ignored when the vehicle was cleaned and rented again. Two weeks later we have heard nothing. I continue to check found items listing and am amazed that people's coats, purses, sunglasses can be found but a key ring with two large key fobs that I've described in my lost/found claim cannot be located. How could these not have been immediately discovered, tied to the rental and returned to us? Claim reference is [protected]. I'm out about $1000 to replace two key fobs if we can't locate these.

i rented a car from budget in last summer and got in an accident of no fault of my own. I had rental insurance from MPI. Budget rent a car in MOrden, Manitoba made me pay a deductible of $500, which i later found out from MPI that i am NOT responsible for paying that deductible, i had already paid MPI a deductible of $200. they also charged me $500 for cleaning the vehicle. Since September of 2021 I have been asking for an invoice for the cleaning, i do not believe it cost $500, and they have refused to give it to me. I have also asked for a refund of the $500 deductible that i paid that MPI says i should never have paid, and they also refuse to reimburse me, or even answer me regarding this, for that matter. I am beyond frustrated with dealing with this for the last 6 months with no response from Budget in Morden. I am insisting on getting my money refunded as well as receiving a copy of the cleaning invoice. can you help me with this? Martha from Budget in Morden is not answering me anymore

Good night.

I rented a car from Budget Car Rental at the Miami International airport on Tuesday March 2nd, 2022. To be drop of at the Melbourne international airport on Wednesday March 3rd, 2022.

The car was a KIA SELTOS (silver)

Reg number: [protected]

On my way I experienced problems with the

Steering wheel, intermittently a light came on the dashboard, it would bling and the steering became unstable making it difficult to control, I had to drive really slow and stop a few times on the highway. This was very scary for me. I have never experienced anything like this before. Looking forward to a refund. I reported the matter to the attendant when I returned the car who indicated they would take the car out of service fro repair.