CB Vehicle Rental and Leasing Budget Rent A Car Car rental in Louisville

Budget Rent A Car review: Car rental in Louisville

Markflyguy of US

Jul 13, 2024 12:49 pm EDT

Featured review

Rented a car in Louisville for a 2 day rental. The business plan changed and I had to return the car in less than the 2 day time period. I had the car for less than 24 hrs. I was told by the agent when I returned the car that I would only be charged for the One day rental. Well the sent me the e-reciept and was charged the full amount as if I kept the car for the two day period. After calling customer service I was told that there is nothing they can or will do. After much frustration on the phone I tried to call customer service at the Louisville airport but was sent back to the same national customer "careless" number. I have been using Budget for years but after this service it would be the last place I would rent from again.

Claimed loss: Overcharge on the bill!

Desired outcome: Adjust it accordingly!

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budgetcustomerservice@budgetgroup.com

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Confidence score: 100%

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6 Sylvan Way, Parsippany, New Jersey, 07054, United States

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