Burger King
Reviews and Complaints

When the employee was taking orders she had told the manger she had cleared the screen the manger yelled at the employee and told her she was stupid. Scaring the customers, and honestly making me feel uncomfortable coming here again, then she pulled aside later and told that's how the store is run her way. She seemed very condescending and impolite to her employees

I have a complaint about this Burger King located at 2000 W. 47th St here in the little village neighborhood, On several occasions, I would visit this Burger King around 8:30 pm Central Time and this place never have Milk Shakes. I'm always told that the machine broke down "That's Funny" this never happens in the daytime, I would feel a lot better if they just told the truth and say that we are in the processing of cleaning it early due to closing, which they close at 12:00 midnight. Management should take full responsibilities for this. my last visit was on October 09, 2018

I arrived at burgerking on 10/09/18 between 10:40-10:45pm at the 542370 US-1, Callahan, FL 32011 location. I was denied service due to a restart of the register. I was told it would take too long to recover and their location would be closed by the time it would have come up. I felt discrimanated against because closing wasn't until 11pm, and management didn't offer a resolution. There is no reason for all of your registers to be down and not functioning when hours are still open. Service should be provided but it wasn't and im thinking it's something deeper than that.

I drove up to place my order at the menu board and sat there about a minute with no response from inside untill from the speaker a guy says "go ahead" I didnt reply right away because I figured he was talking to someone else. After waiting a few moments I said excuse me, and again I hear "go ahead" I ask them to repeat what they said thinking I was hearing something differnt and again this person says "go ahead" but was doing it with anger in thier voice, I asked do you want me to pull forward? I hear nothing for some time then I hear"welcome to burger king how can I help you" but in a different voice. They were not busy and when I paid at the window the guy wouldnt look at me or speak to me, he just held out my credit card after running it and not saying a word and then lets go of the card almost dropping it when I reached for it. Then to top it off my jalapeno king was cold and I do mean cold not warm, im not even sure it was made correctly.

No matter when I go to this Burger King the Food is always cold, I have to give it back for it to be heated up. It appears to always be the same cook and he never heats it up long enough which I thought the food was supposed to be cooked fresh but it is not. What happened to have it your way.

When you give it back to the cashier, he gives you an attitude but I want what I pay for, sometimes the Chicken Fries tastes old as it has been cooked in left over grease. I don't understand why can't this place serve hot food?

The manager had an issue with my daughter smiling and not actually speaking to a customer which my daughter has only been there for a week. She acknowledged she was wrong. The manager then made all kinds of mean comments towards her and told her that she's not the one. My daughter is underage and I feel like those we're inappropriate words. Another one of the workers heard her say this. I'm also a manager and know that she could have wrote my daughter up for not speaking to the customer or counseled her but instead she suspended her for a week and the reason was because her mother came in which is me. I think that something should be done by this. Please contact me [protected]... Thank you. The manager name is Latrice.

I visited the Elkins WV Burger King last night. To start, I sat in drive thru for 8 minutes before anyone even took my order, I thought maybe they were short staffed so I let that go. Once we got to the window and paid, I sat there for an additional 6 minutes. Once I received my food and had gotten down the road I realized that I was missing a fry that I had paid for and then my daughter was eating her chicken nuggets, and bit into one and it was slimy and cold in the center. I understand that it isn't a 5-Star restaurant but the fact that I was in the drive thru for a total of 14 minutes and my child's chicken nuggets weren't even done is completely unacceptable. I honestly would not have complained about the missing item had my child been able to actually eat her chicken nuggets. While I was in line 2 cars waiting behind me also pulled off. I've never had a problem like this at this Burger King but after last night it will be a long time before I return, IF I do.

Hello,

I am writing to inform you of the situation that happened to my daughter and I this morning at one of your locations. The location when went to had operating hours on the door saying they open at 6am. Although the doors were unlocked (since I witnessed an employee unlock them) the drive thru was however not since the screen also said reboot on it. About 10 minutes after 6am we pulled up to order and employees had witnessed us pull into the parking lot and then into the drive thru line. After not being helped I then parked the vehicle and took my daughter inside were I then was looked at awkwardly by 2 employees. I asked if they were open to which 1 responded "not quite yet." I then said "okay...guess we will come back later." Surprised by no response to me I turned to leave and said "well your sign says you open at 6am." The employee then simply said "yes we are a little behind."

Look I completely understand that things happen however then don't unlock the doors yet or put up a sign. My assumption is that they personally had situations causing them to not be prepared for the 6am open and the reason the doors were unlocked was so "technically" they can say they did in fact open on time to avoid trouble. I will not be visiting this particular location in the future and coming from the world of customer service, they could have at least taken my order and I probably would have understood more and would have waited inside until the order was prepared.

Thank you for your time in reading this. I love Burger King and will certainly continue to visit you all in the future but wanted to simply make you aware of my experience.

Warmest Regards!

The manager sammatha cooks her own food and people outside the store for free . and i thought company polict no matter who you are you dont prepare and cook your own food or your porportions what if i wanted extra for that price. She isnt manager material and i hope this issue gets resolved all the other employees are amazing how about you make that curly haired girl manager not sammantha thank you.

I love burger king. It's so much better than McDonald's, but what do you do when your order has never been correct? We were so excited that they were opening a burger king right here in Truman, AR! We went the very first day they opened. We were so happy to have something different than McDonald's, we waited in line for 30 min that first day. We got home, pulled our burgers out and they were wrong. All that time waiting and I couldn't eat the sandwich I was given. We figured that the reason was they were so busy was because it was the first day open. Several times we have been back but, the order is always wrong. It's unbelievable that I have never gotten a correct order from this new burger king. We went tonight ordered 3 burgers, fries, nuggets and a drink. We checked the burgers, wrong...went back got the burger fixed. Got home to eat...the nuggets weren't in the bag. They just left those out. We're done with it! McDonald's is just right beside burger king so from now on..that's where we're going. We just lose money going to burger king. Never again!

Here lately everytime I order its wrong I have to repeat my order over as n over get to window pay for my food pull up to next window they read off what I ordered an when I get my order it's wrong this morning in Augusta ga I called back to store an manager on duty wanted to argue with me about my order I travel on weekends an my chose of place to eat is at burger king an she ask me if I eat the sandwich an I said yes cause the nearest place to turn around was two miles an I had to be somewhere at 8 am so what are yall gonna do about your customer service

The current manager name Adam at 6945 75th St, Kenosha, WI 53142 is the worse manager I've ever seeing in my life. Adam is very rude not only with clients but also his own team member. Please remove the manager by the name Adam from this location. Until them I will make sure my family, friends, neighbors and clients avoid purchasing food from the burger king on that lication.

I placed a simple order at the Burger King located at 195-10 Jamaica Ave Queens, NY. I asked the cashier for a cup of water. The cashier proceeded to hand me a small, open cup of HOT water with pieces of melted ice. I handed it back to her and said no thank you. 15 minutes after leaving I called the manager who refused to give me her name and after I told her what happened she defended the cashier and said I asked for water so I got water. Then hung up on me once I asked for her name. I called back and another employee said we are busy and hung up once again. It is disrespectful to hand someone hot water when you can just say we dont give free water.

I have ordered chicken grilled wings and product has not performed well it's taste was too bad as I complaint to employee he just replied very rudely and also using amusing words I have told him to call the manager he just replied that I m the only manager do whatever u want eat this only or go from here the behavior was too bad so I m going to take the action towards ur company as I m a tourist I have came here for visit I m going to take action or u just take the action and refund my money as soon as possible and the name of team member is Rupinder. you have ot improve and check our emploees communcational skill

I look forward to your reply to my problem.

Lokesh kumar
[protected]

@10:15p.m I went through the drive thru @the Burger King located on Twin City Hwy. In Port Arthur Texas. As I began to place my order I sd can I get a 2 for six and was completely cut off n the Burgerking worker sd NO you may not order that cause I'm out of meat and I sd I wanted the chicken and she said [censored] what else you want [censored]! NEVER ever had I had to complain or be disappointed. As I'm writing this I'm beyond upset its a Completely understatement to have gotten off to ask to speak to the manager and find out it was the manager. They've Completely lost my buisness.

I went to the bugarking at Walmart, in Hoover, Al, 35244
I was on lunch break around 2:44, stood in line for 15 mins, had customers in front getting mad too.
1 at register, 1 burger maker (the manager himself), 1 complain maker, who the guy at the register was looking after.
People started walking out and so did I, didn't have anything to eat cause I was out of time to get back to work .
Real bad service .

My name is Mercedes Russel and on 10/05/18 at 7:35 pm I went to the Burger King store #17371. I ordered a bacon cheeseburger but I needed it plain, no cheese, just the bacon, meat, and the bread. The ones making the sandwich did not read the prompt as I'm watching them make the food. One of the associates puts everything on the burger including ketchup and them bacon on the ketchup side. He then realized he did not read the screen right and takes the bacon off and wipes the ketchup off with his gloves, then they proceeded to wrap the sandwiches up and give them to me. There was a manager that asked what he was doing and I'm not sure what he said. However, I explained to her what happened and they did make me New sandwiches. I was HIGHLY dissatisfied because he showed no remorse.

I went to burger king at approx. 4:00 to get a whopper jr. With cheese and med. Onion rings to go. There was 2 cars ahead of me so after I ordered the food it took approx. 8 minutes of waiting in line to get my food. After getting my food I drove home (approx. 10 minutes). When I got home my food was ice cold, no cheese on my sandwich and my onions rings looked like they were left over from lunch and kept under the heat lamp too long. They were all dried out. I had to throw it all away!

Do not go to the claremore ok burger king. I learned my lesson.

Went Thur drive Thur order king meal 2 sandwiches, drink, fries for $3.79. Both sandwich were special order kid did get them right. He said pull up to first window for amount. I sat there for 7 minutes no one came so drove to second window...kid mumbled something and took my card. Brought my card back with recipt with no price or food order on it. I told home I wanted to see others recipt. He did bring it to me. I told him it was wrong because it was $8.14. He walked away an manager came back an asked what the problem was. I told her several time I said I was ordering th king meal, and he just rang it wrong. She explained it was his second day. That ok, but I want what I ordered. She said I can not do that. I ask and your a manager. She said yes. She said I can give you 2 small chicken sandwiches I said no I ordered the king meal for for $3.79not $8.14. I told her to void it out and rearing it up. I was a supervisor at Hardee's back as a teenager. She said I can not do that. I looked at her dumbfounded. I handed her my pop back and said just give me my money back. She said I can't I have only been here 2 months and they have not trained me to void anything yet. I said just give me my money and call a manager who can tell you how to do that she refused. At this point she still did not take pop back. I pushed pop back at her and told her I was going to call corporate, I did that on oct 1 2018 and am still waiting for a call back.. they have my money. I got nothing expect a very rude manger. I tell you I would fire her butt for sure.

I visited store #248 on trooper rd and west main st norristown pa Oct 5th 2018 at 12:07 PM. I ordered a veggie burger only ketchup. I recieved a veggie burger with ketchup mayo pickle onion lettuce and tomato! I didn't realize until I had already gotten back to work and couldn't return to have them fix it. My receipt clearly says only ketchup. This is unacceptable. For all they know I could have an allergy to all the things they put on here that I DIDNT want! I took pictures but your site wont let me upload them. My email: [protected]@LIVE.COM