Burger King
Reviews and Complaints

We went through drive through at 912 am on Friday October 5th 2018. We sat at the window for 5 mins before she even came to get our money she then handed us our coffee we asked for cream and sugar but got none the coffee was bitter and cold. 10 mins later we got our order which was 3 meals they were like warm at best all in all it was a taste of money.

I am very appalled this morning. I come to this horrible service burger king often because it is convent for me and my sons travel to work/school. I ordered a breakfast burrito jr and hahsbrown and the jr was so poorly and had NO SAUSAGE at all. I called about 7 times and finally got an answer just for her to tell me i can not get it replaced because they would charge me $2 for sausage and it wouldn't be a whole piece of sausage she would give me half.. FIRST IF IM PAYING $2 YOU WILL NOT JUST GIVE ME A HALF YOU WILL GIVE ME $2 WORTH. SECOND, how can this not be replaced, if the drive thru woman in the back at 8:15 on October 5th with Braids (black and blonde) did not give me a receipt?

highly upset my son did not want to eat and had to eat preschool breakfast. i would like an answer and something!
Autumn
autumn.[protected]@gmail.com

About a month ago I had a horrible experience at this location the and I filmed it and put it on social media within an hour it went viral
The girl in the video gwen schslinger stole money from me refuse to print me a receipt or count down her draw I was very polite about it at 1dt told her I would wait until she got a chance to count her draw down cause it was only 2 ppl in there with her understanding she was busy I proceeded to wait while she had a disgusting [censored] attitude because she made a mistake
Long story short I told her she didn't have to have an attitude because I was asking for my money
She got mad call me a fat [censored], so I told her she's lucky I hint beat her [censored]
She proceeds to threaten me by calling her bf joseph carlton to come and fight me all this is while she's on the clock mind you
When she threaten to call her boyfriend joseph carlton I went got my boyfriend
That when the video occurred I threw a drink at her this is the same video I posted on social media a month ago that day the laws were called me and my bf we're banned from bk and since then haven't been back
We'll yesterday 10-3-18 4pm gwen schshinger and her boyfriend joseph carlton accompanied by 2 other dudes we're on there way to bk on prein when they seen me walking across the st from the store which is right by my house next st over from bk he dropped her to work and circled the block and rolled up on me in her sliver gmc terrain in front of my house saying oh yeah gwen said that was u attempted to try and throw a drink at me and threatened to put there hands on me 3 men once they left I called the cops and reposted the video from the incident a month ago on fb we're not even friends but she stocks on page
Once I posted the video she comment on the clocked I might and laughing like it's funny because u aunt 3 men to attack a woman
I have video screen shoots of her says he had them come follow me
Ppl post video of horrible customer service everyday no one that does [censored] like this should be employed for this comnpay nor any other especially not in a management position i'm contacting the company before things get out of hand she deserves to be terminated

I purchased a Burger King e-gift Card on line in September for $25. I've gone to 2 different Burger Kings 3 times. Each time when I placed my order I gave the Manager the printed e-gift Burger King printed paper that I printed from my home printer. They tried numerous times and each time refused me service saying that their machine isn't set up for that kind of transaction and I'd have to get in touch with you. SO, ... please refund me a $25 regular plastic gift card or a credit or even check. You got my money for the e-gift card, please produce a card that will work at the various Burger King shops. Thank you

About a month ago or less, I enter the drive-thru at Burger King on W Western Ave, South Bend, IN 46619. But b4 I enter the drive-thru I sat in the parking lot to retrieve my coupon for my family meal. As I continue to the window to order my family their meal I was told by the Burger King cashier that the coupon I was trying to use didn't start until later in the week. I was stung to hear such nonsense. Becuz my coupon didn't have a start date but it did have a expiration date. This is why I sat in the parking lot to look thru the coupons expiration dates, I always do. I left without my family a meal. Later I received a phone call from Burger King District Manager (Michelle) becuz of my complaint and she offered me to come back to that specific Burger King for a free meal. But mother nature step in and I got sick for a while. When I was able I called Burger King to retrieve my family free meal and was told by the STORE MANAGER they don't recall of this happening. My question is if this DIDN'T HAPPEN HOW DID I KNOW THE DISTRICT MANAGER NAME & WHY DIDN'T THE STORE MANAGER FIGURE THAT PART OUT...

I came through the drive thru for a simple double cheeseburger and a Valu fri. I experienced rude service because their card reader was not working. They tried to insist it was my card which has had no issues at any other locations prior to or following the charge for $3.51 I was requested to pay in cash, which I did not have. I told her that she could enter the card in and she insisted that I pull ahead and leave my card in her possession out of my view. When she came out to return my card she again tried to argue with me after she processed my card, instead of apologizing for the inconvenience. I told her she was arguing with me and she said "she remembered me" I have NOT been to this Burger King before and was simply in the area for work! So not only was she rude and argumentative but then she had the audacity to lie to me! When I asked her for her name, she refused to give it to me and walked away. What a horrible reflection of your company!

on wed oct 3 /2018 i order 2 double bacon cheeseburgers, two whopper juniors and two whopper meals, while at the order speaker i enquired as to the total and to verify my order. I was told to pull up to the window, which i did. when i ot to the window i was asked for $22.35, I asked the girl times to confirm what I had ordered, and was ignored when I asked the th time she handed me a register reciept to look at in the dark i cannot read that. upon pulling away there were no straws in the bag the burgers were not bacon double cheese burgers, now here in regina it is below zero and I am not waiting to complain while food cools . absolutley horrendus training practices obviously have left this location with poorly trained staff .

and to not recieve what we order and to not read back or confirm an order should be considered fraudulent, and is under canadian law

On 10/3/2018 at approximately 330pm, I place an order at the drive-thru located at 11020 S Kedzie (Burger King 1338). I had specific order details in that my kids prefer their food plain. I ordered 5 items. Two of the items ordered were from the 2 for $6 menu. I ordered a PLAIN crispy chicken sandwich and a PLAIN fish sandwich. Upon receiving my order, I pulled into a parking spot & checked my bag to find the chicken sandwich & the fish sandwich covered in lettuce & mayonnaise. I exited my vehicle & entered the establishment. I told them of the error but knowing that it would take long to get another chicken sandwich, I opted to just exchange the fish sandwich for a PLAIN one. They took the wrong fish sandwich and gave me a plain one. Now mind you, the fish sandwich I had returned was touched by my daughter & by me before returning it to BK. The girl who created my new sandwich, returned to the front of the restaurant with the wrong sandwich and offered it for free to a customer standing in line awaiting his order. It is unsanitary to give food to another customer that has left the restaurant & returned into the restaurant after being manipulated or touched by another customer.

Store 5434 order # 267209 employee336753 sarah... On 10/3/2018 1:33:34 pm, my order # was 409.. Ordered crispy chicken dinner... Is chicken sandwich, fries & drink...$6.89... Left drive thru, found out order not correct when I return to work, was a cheeseburger on bread... Completely wrong order... I called and talked to manager long, she admitted wrong order given to me and return it to her store, I had gone back to work 7 mile on my break time, I was unable to return it. I would like a voucher sent to me to cover my cost of $6.89. No reimbursement for aggravation and travel expense. I may add the employee who handle my order very unpleasant and acted I was bothering her when I got my wrong first order, the manager was cordial, tho I did not get offer of my return funds! Russ brokaw 3455 purdue st. Cuyahoga falls ohio [protected] I do have a receipt if needed, tho this would be another expense in mailing... Thank you

I and my friend had ordered a meal of 179 which included coke and I asked the employee working here (miss HEMA) from Mantri mall location to change Miranda instead of coke as I dislike it. She just rudely told that they don't have anything as replacement for coke. I am so unhappy about this and when compared to other McDonalds they also provide replacement for coke and so on... Please examine the issue asap

My husband was told he couldn't use more than one coupon at the drive thru today. He had his appetite set on their rodeo burgers and we were starving so he said forget y'all and pulled away from the order speaker. The worker shouted "[censored] you too!" this is very unprofessional and no matter if there was only one worker at this time, does not constitute her behavior especially while on the clock.

I ordered a Chicken sandwich with cheese and bacon meal. I received a plain spicy chicken sandwich which was cold with old, cold French fries. I do not like spicy food and was completely shocked when I got a mouthful of spicy chicken. Unexpectedly. My order was completely botched. Very upsetting. I also did not get a receipt for my order and when I call the restaurant to complain, no one answers. I am fully turned off of Burger King!

I usually don't eat there. I was wanting a mushroom Swiss burger. But they didn't have it so I got a fish. It was awful! It was so sweet it made me vomit. I wasted my money. I had taken it home so I could not go back. I also ordered a chocolate shake with whipped cream and got chocolate shake without whipped cream. I want my $8.50 back and this Shippensburg, PA store needs to learn to cook fish!

I just had the worst service at the jerseyville burger King. Paid almost $12 for very old food. They Forgot to put the toy to my kids meal and the fries in the bag. The kid working had no clue what he was doing. Just very disappointed. You may want to train your associates a little better. Also when people pay quite a bit of money for food they expect it to be fresh especially after waiting almost 15 minutes for it

At approximately 7 pm last evening, October 1, 2018, I traveled to a recently opened Burger King located in Hales Corners Wisconsin at 5512 S. 108th St. 53130. At that time I was the only customer using the drive thru. There also appeared to be no customers inside the restaurant. I attempted placing my order in the drive thru. The employee taking my order was quite confused. I was asked to repeat my order four (4) times. This is no exaggeration. My order was specifically (2) Whoppers with cheese, 1 (one) Crispy Chicken and (2) chocolate malts. Following the fourth time the order was placed, the speaker went silent until I said "Hello". The employee responded, "You'll haf ta come to the window to get your total". Upon driving around to the window I was told my total was fourteen dollars and change. After giving the window employee a twenty dollar bill, he paused, made some kind of entry in his register, then stated my bill had somehow increased to twenty three dollars and change. After giving the individual an additional five dollar bill I received my change. At this point a second vehicle pulled in behind mine. I was then informed by a second employee that they had no chocolate and I must change my order to either strawberry or caramel on the malts. I chose strawberry. Upon receiving my sandwiches I was told by the second individual to pull around the front and wait for the malts. I believe the second person is the manager. I am not certain as neither employee seemed to be wearing any identification. I waited in my vehicle at the front of the store until the window employee came out and handed me the malts. By this time I had checked my receipt because I believe I had been over charged. I discovered I had been charged full price for all three sandwiches and had not been charged the "2 for six dollars" price. I addressed this issue with the employee that had brought the malts to me. He took my receipt back inside and I waited for a response. I did not get one. I continued waiting. By this time, the second vehicle from the drive thru had come and parked behind me. Some time later, the manager came out and delivered an order to the vehicle behind me. After doing so, he glanced at me but continued on to the front door, ignoring me. I called out to him. He approached my vehicle. I asked again about to obvious over charge. He replied, "you didn't ask for 2 for 6 so you were charged". He continued by stating I "had to specifically ask for "2 for 6" in order to receive that price. I explained that I frequent other Burger Kings and had never had to ask for the sale price. He replied that, "it's all computerized and what is entered is what you pay". I felt his response was ridiculous and replied, "that is wrong". He insisted he was correct and that was that. He turned and walked back inside. He failed to return my receipt.
This was the most ridiculous experience I have ever had at any Burger King, I am 70 years old and a frequent BK customer. I will never return to this particular BK! I have already related this incident to more than one person and they just laughed. One individual stated, "And they want fifteen dollars an hour". I believe the two individuals I had contact with are in dire need of training. It shouldn't be to difficult to determine who these subjects are as I observed only three people working at that time.
I fully expect an appropriated response to my complaint, and reimbursement.

Went through the drive through at the Burger King in Sheridan Plaza in Hollywood Florida. Went to order a burger and was told "No burgers available" . Weird. So I ordered chicken nuggets with BBQ sauce. Got to the window there was no BBQ sauce. Got the honey mustard sauce instead. Drove away parked in the parking lot within 1 minute.
Chicken nuggets not hot or even warm. French Fries same deal not warm. No ketchup. Honey mustard sauce tasted " off". No receipt.

Disappointed.

Burger King/ Marysville, CA, March 2017.

The place was filthy. The outside sidewalks hadn't been washed in ages. Once inside, the tables were sticky and trash hadn't been collected from vacant tables. Our burgers were cremated and pretty much inedible. While we tried to choke down our meal, what seemed to be homeless people kept wandering in and out in a disconcerting sort of way. I mean, repeatedly. We witnessed what looked like, to us, a drug or prostitution transaction in the parking lot. We not only felt unsafe, we felt like we needed hand sanitizers before and after eating. The staff acted like they couldn't care less and seemed to be friendly to the people in question.

We will never, ever, stop at this establishment again, and will encourage others to do the same.

Hi sorry but had to make this complaint I went to the drive through and they ask me to pull to the double door so I did well I drop my drink so I went in for get refill and I was cuss me out say I told that [censored] I would bring her food to her and I will not be coming back to this Burger King I did not feel welcome and the woman that was behind me she did not feel welcome either this happen at 6:30 and they threw my food in the bag and it was every where

I went to the store in Great Bend KS on 9/29/18 and bought a Whopper Meal. I have a receipt that I am supposed to be able to take a survey for a free whooper but the receipt is so light and just didn't even print in some area so I can not even see the survey code to participate and receive my free whopper. I was also hoping there was an area as a part of the survey to tell your company that the wait in the drive through line was pretty long and when I got to the window to pay and receive my food there was no greeting at all, not even a smile and nod. The young man (who had a name tag that said Buggy as his name) simply reached his arm out for payment. Never a please, thank you, sorry for the wait or anything. My burger was good but the fries were cold. I have been to this location before and have had good experiences so I think there needs to be more training with the staff that was on that night. Also, make sure the registrar tape is actually printing so we can participate in the survey!

I have a lot to say about mismanagmnet especially when y are told it's ok to make a sandwich with old meat and a manager is getting high on the job I k my job and what has to be I walked away Sunday due to miss management. I need to be transferred to Salem mass on highland ave as it has become I financial issue paying 30 a day to get to work and home and I gave a two week notice no one would listen so I walked off Sunday due to miss management and a district manager won't listen to me either that is called mismanagement I am in need to talk to someone I dont want to get a lawyer but will if need be.my number is [protected]